WhatsUp Gold

Vorteile

It is completely customizable. Even the landing page can be customized to display your environment in the way that you want to see it. Alerts can be taken from the library and/or customized for your needs. A graphic display of your environment with color-coded conditions is useful for a quick visual look at your environment, and I have it running on one of my system monitors all the time. Email alerts, text messages - all customizable.

Nachteile

Like any large-scale program, it can be difficult to learn and I recommend attending training to get the most out of the product, which is an additional cost. And the product isn't cheap to begin with. Just looking at the initial screens can be very intimidating.

Vorteile

Basic installation and configuration of WUG is very easy. Out of the box, there are many monitors that can be set up without a large amount of experience. The titles and tooltips make setting up the initial software package very simple.

Nachteile

Adding non-default alerts seem to be a little more difficult than should be.

Vorteile

It has more features than the normal whatsapp, thus making it more fun to play around with and explore other options that suit individual need

Nachteile

number of bugs and unending ads and pop up either up or down part of the application, which can be annoying and disturbing

Vorteile

Ability to setup proactive alerts based upon custom application monitors, to provide notification to key support individuals of critical process failures.

Nachteile

Web interface can sometimes be slow and/or require clearing cache and refreshing.

In Betracht gezogene Alternativen

SolarWinds Service Desk

Gründe für den Wechsel zu WhatsUp Gold

Licensing costs, developer's familiarity with monitor customization process.

Vorteile

Scanning ping-able assets to monitor for status, uptime, performance is extremely helpful to the IT team and allows us to be proactive instead of reactive.

Nachteile

I would like to see or learn how I can more easily configure multiple assets with performance, active, and passive monitors.

In Betracht gezogene Alternativen

N-sight

Gründe für den Wechsel zu WhatsUp Gold

WUG provided me with basic needs and requirements and as I continued learning about the product, I found that there are so many options and information gathered that WUG provides.

Vorteile

I could view all device status in simple network map

Nachteile

It is hard to update the changed info. Also too hard to manage notifications.

In Betracht gezogene Alternativen

PRTG

Gründe für den Wechsel zu WhatsUp Gold

We have PRTG for network and purchased WhatsUp Gold for servers

Vorteile

you can monitor just about anything with this software. that's the whole point of monitoring. if you can't monitor everything you want, you need to find a different product.

Nachteile

feature wise, i have no problems with the software. however, it is a little pricey. it's not anywhere near as expensive as some other monitoring suites, but it is still a little pricey for a small business.

Vorteile

WhatsUp Gold is good looking and attractive. The name Gold is catchy and intuitive with seem less team management and control.

Nachteile

I am not sure of its security features as regards the end to end encryption of messages and communication. An administrator should be able to back up the daily or weekly activities of his team for review but such feature is missing!!!

Vorteile

I have been using what up gold for over ten years so i can tell you this is a sure value. It give you a global View of your data center health with a simple Dashboard, and you can custumize it easily. No agent is needed if you use snmp.

Nachteile

Some new futures doesn t work perfectly and need some improvment. It is a little bit backward if you look to other new génération of products like datadog.

Vorteile

WhatsUp Gold is a very good software to help us monitor all network components. It can receive SNMP traps as well. The GUI looks attractive.

Nachteile

The price is high. Sometimes it is not easy to find the required features. And the setup is not so easy.

Vorteile

I am able to have live information to your switches is very important. I am able to use that information to troubleshoot network problems and to resolve it quickly.

Nachteile

I wish I can see mac and ip addresses of end devices on individual ports. This will be helpful tracking end devices on the network.

Vorteile

The Smooth and instinctive UI

Utilizations an agentless model that covers most broadly utilized administration conventions

Many out of the container ready sorts

Nachteile

Restricted to Windows Environment. Other OS should be considered

Vorteile

The platform is quite simple to implement for task manipulation. On the othe side one is enabled to easily monitor all the network devices and easily access them from any point.

Nachteile

Having a full library of MIBs for all networks is great.

Vorteile

It is easy to use once it is set up. The monitoring is accurate.

Nachteile

Initial setup and scans took a while. Once they were complete, the product works well.

Vorteile

Real time monitoring and alerting. Excellent application for this. Great that we can get email & text alerts as well.

Nachteile

Feel that is difficult at times to find the right area to go to setup some alerting. Also struggle with setting up alerting for certain disks on a machine while excluding other disks on the same machine.

Vorteile

I like the easy setup to get your eyes on the devices. Also able to drill down on the device to see what the issue is. Log viewer search is easy to get to the root of your issue.

Nachteile

Being able to add a device for log view could have an easier process on adding devices. I could only add devices that were discovered by WUG

Vorteile

What's Up Gold give us the ability to tailor it to how much view we want. As well as even starting software for us if/when it crashed on a particular machine. Outside of the standard up/down view it provides it also provides very customizable view/access to our network.

Nachteile

Can get a bit expensive to cover on how the licensing is done but other than that it works great.

Vorteile

I use many features on a continuous basis. It allows me to be proactive when I see potential issues. In this current world it is essential. I quickly get alerted when things go down and when other things hit thresholds. This has been an awesome addition to my arsenal and saved me on more than one occassion.

Nachteile

I really do not have any complaints. This offers me exactly what I need and doesn't over complicate things. There are minor hiccups but nothing worth mentioning in this survey.

Vorteile

Simple visualization of network element status (stop light approach) and alerts. Application reporting and monitoring. Network discovery, performance monitor and traffic monitoring

Nachteile

Better involvement in the support communities

Vorteile

Realtime monitoring, alerts if any of the devices or services goes down.

Nachteile

The tutorial seems a bit complex. The setup takes longer than I thought.

Vorteile

The thing I liked the most about this application is to facilitate communication with relatives and friends and to bring distances closer. From my point of view, this is the best application for communication and saving time.

Nachteile

Praise be to God, we do not face any problems with this application, and I suggest increasing the knowledge of those who visited your page

Vorteile

I had used other monitoring software before but none were as easy to use and reliable as WhatsUp Gold. The visual representation of your system is the most valuable because it makes everything so much easier to explain over the phone to people. You can have custom settings, alarms, triggers, etc that can all notify the right people. It makes it so much easier to keep things going and have the proper users/admins involved. The way it keeps everything organized is very useful and saves a lot of time with guess-work.

Nachteile

WhatsUp can be a little on the sensitive side, which I supposed can be a plus for some important machines - but annoying for others. I've had a few times where there were false triggers or errors that weren't a big deal. But from the customer point of view, I'd view this as a gain. It's always good to be ultra aware of whats happening on your network, especially if it's your job!

Vorteile

We like being alerted immediately whenever a system is not performing as expected.

Nachteile

I can't think of anything. It does exactly what we need it to do.

Vorteile

It is mostly reliable. Great scan engine, intuitive, maintenance mode with time limits, lots of great features

Nachteile

Layer 2 auto-maps are not reliable. I have opened several tickets and these problems never get resolved. If this feature worked reliably it would be a huge time saver.

In Betracht gezogene Alternativen

SolarWinds Service Desk

Gründe für den Wechsel zu WhatsUp Gold

Too busy to evaluate and switch

Vorteile

Its easy to use and configure, its easy for customers to understand and work with us as well.

Nachteile

They haven't added a feature request for over 10 years, we keep asking for it and they don't implement

Vorteile

I love the depth at which we can monitor not only bare metal devices, but Windows Services, ports, certificates, hardware performance, and connectivity.

Nachteile

It is difficult to manage individual object presence in the application.

Vorteile

-Amazing dashboards, we can customize the dashboards to put exactly what type of information we need.
-Is very simple monitor all interfaces of network devices, using the protocol SNMP we can monitor each port and the status and load.
-Simple and efficient to see the status of the devices during the all day, the with the color green and red is very easy.
- The updates and upgrades are so easy to install, always the installer is guide me and update all features and DB with some clicks.

Nachteile

With a huge number of devices registered the Main Dashboard is too slow to load all information.

Vorteile

WhatsUp Gold allows you to set up email and text alerts when your equipment goes down.

Nachteile

The setup of WhatsUp Gold is a bit cumbersome.

Vorteile

Its make me happy at my work its is so fast

Nachteile

Support must be faster to helps customers

Vorteile

It is easy to implement and use. It enables you to map all of your network devices and access them thru it. It helps you to have a full visibility of all of your network. You can also set the performance alerts at your critical devices as servers, switches, routers and firewalls. It helps you to get the bandwidth monitoring by devices and applications.

Nachteile

It will be great to have a full library of MIBs for all network security devices and not having to look by each brand site.

In Betracht gezogene Alternativen

ManageEngine Network Configuration Manager

Gründe für den Wechsel zu WhatsUp Gold

I had a previous experience working with WhatsUpGold in the past and knew that it was the best monitoring tool in the market and its well rated at Gartner.

Vorteile

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product.

The ease of putting specific graph items on a page (dashboard) is also very useful.

Nachteile

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow.

The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Vorteile

This is an inexpensive way to look at your network and get notifications of when you have issues. It also allows you to obtain an inventory of your products. It can take advantage of SNMPv3.

Nachteile

You can have issues with the requirement to delete and recreate objects to get new inventory. This means replying all the rules again.

In Betracht gezogene Alternativen

SolarWinds Service Desk

Gründe für den Wechsel zu WhatsUp Gold

The cost and benefits of the solution.

Vorteile

It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized!

Nachteile

The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare.

In Betracht gezogene Alternativen

Checkmk, PRTG und ManageEngine Endpoint Central

Warum WhatsUp Gold gewählt wurde

It was absurdly expensive.

Zuvor genutzte Software

SolarWinds Service Desk

Gründe für den Wechsel zu WhatsUp Gold

It had everything we wanted (feature wise) and the price was good. The demo we had was awesome and sold us on the product. I worked with [SENSITIVE CONTENT HIDDEN] who was exceptional at getting us the info we wanted and helping us see that this product was what we wanted. She was overall amazing.

Vorteile

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

Nachteile

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Vorteile

This product is easy to set up and has minimum specs - we monitor nearly a thousand systems and sites using just one WUG server.
This product doesn't have bolt-on applications that makes it hard to manage and upgrade down the road.
This product has a lot of value for the money.

Nachteile

No API interface available for automation of monitoring.
No complex alert logic or recovery notification options available.
Minimum features (plays into some of the Pros, however).

Vorteile

The device cards are a nice addition; quickly access common features.
Creating dashboard is much easier now than in previous version; more flexible.
I like how things are now grouped together, e.g. accessing logs you don't have to go to 3-4 different locations.
Searching for devices is great!

Nachteile

Device roles and discovery could use some work.
need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically
Device types were remove, new versions don't support changing OS type
Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address)
HTTPS TCP monitors only support SSL TLS 1.0
I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected.
you can drag and drop devices - need an easier way to manage groups.
Need a way to pin favorite groups in navigation pane.
When you are on device status page from my network you have to click back button 3-4 times to return to the my network page.
Would like to see more youtube videos on how to use the newer version; would be a great way to deliver user training.
I would like the ability to delete a device from the devices properties page.

Vorteile

Qualidade de cerviço ótima,,da um aplicativo reservado para quem trabalha com Internet

Nachteile

A qualidade de rapidez, poderia ser mais rápido o aplicativo

Vorteile

We've been using What's Up Gold for almost 2 decades and it works well. It helps keep our users happy and less unexpected service calls.

Nachteile

We don't like that it doesn't offer the scrolling maps like we had prior. We upgraded from an older version that we used to have the scrolling maps on a large LCD monitor in our NOC so our techs could identify faults easily. The newest edition of this software doesn't have it. Seems rather resource intensive too (server side).

Vorteile

Ease of setup and management. The capabilities to monitor all different kinds of systems in one place makes this software invaluable. Perfect fit for our critical monitoring needs.

Nachteile

Can't say I have any issues with WhatsUp Gold. It runs 24/7 keeping us safe.

Vorteile

The website does provide great ability to customize and layout the network graphically so users can easily see how hardware is connected. This capability is largely why we've kept What's Up Gold around, along with the reasonably priced structure.

Nachteile

Support needs vast improvements. Documentation could be better. Do not utilize this product with the thought of turning a lot of features on as it simply cannot handle it. Our experience with utilizing the network monitoring, netflow, configuration backup, and syslog services caused our instance to crawl and at times and be completely unusable. Support was not able to resolve the issues over the span of multiple years and multiple upgrades and multiple escalations, so we instead started to stop utilizing some of these features such as the netflow and syslog services so that our network monitoring piece was functional. We've since replaced What's Up Gold for the netflow and syslog functions with other products and are considering replacing the product completely.

Vorteile

Goes without saying that it is easy to implement, intuitive and easy to manage. Dashboards and views are ++++

Nachteile

been using WUG for over 10years and have brought in to 3 different companies i've worked for---to date, i haven't found anything I dislike.

In Betracht gezogene Alternativen

PRTG

Warum WhatsUp Gold gewählt wurde

I felt Naggios was very archaic both from implementation phase to operational phase. Discovery was clunky and was all or nothing. With WUG you can discover all or base it on subnet/ip ranges. Naggios was not intuitive as is WUG

Gründe für den Wechsel zu WhatsUp Gold

full transparency--- I LIKE IT! but with my previous exposure, it's become easier for me to format presentation to upper management when making recommendations.

Vorteile

adaptability, ease of integration, ready to use components and ease of implementation

Nachteile

Log management feature requires intensive computing features and i believe this feature is in the starting phase of implementation need more refresh

Vorteile

Easy to set up, good support, good add-ons

Nachteile

not intuitive menus - setting up notifications takes some practice - many good features are hidden

In Betracht gezogene Alternativen

SolarWinds Service Desk

Warum WhatsUp Gold gewählt wurde

Pricing and ease of setup

Gründe für den Wechsel zu WhatsUp Gold

Pricing and support

Vorteile

We mostly use WhatsUp for server and service monitoring but we also use it for configuration management on the majority of our network devices, Netflow Analysis, and Application monitoring. For years WUG has been a solid investment and the constant flow of updates keeps adding new features with every release. With the ability to create your own custom monitors and actions WUG will let you do almost anything you can think of.

Nachteile

Because it is so customizable there is a lot to do to make use of the full capabilities of WUG. It would also be nice to see external integrations via an API of some sort bring able to quickly pull info from WUG using a Slack or Teams bot would be handy. An enhancement of the reporting capabilities such as embedded dashboards allowing users to present information from WUG on other websites and services would help admins present WUG information to customers more easily.

Vorteile

We use it to monitor in real time if a site is up or down. Then escalate to helpdesk to try to remotely resolve the issue. If they cannot, then we will make a truck roll to the site with replacement equipment.

Nachteile

The downside to it is the occasional false alarms. Sometimes the software would send out saying that it was down when in fact it was responding to pings.

Vorteile

The interface is nice and customizable. Upgrading to new versions are very simple. The overall alert monitoring is great. They continue to add in new features to keep up with the overall demanding IT infrastructure. Working with their technical and product teams are great as they listen to your issues and/or suggestions and look to add new features by communicating to their customers on their sprints.

Nachteile

As of late the Whats Up Gold Plus product is not delivering based on what has been communicated to their customers. I attended a conference where IPSwitch stated their WhatsUp Gold product supported Microsoft Azure, Dell Compellent Storage and Wireless APs. When we implemented the product it only supports a small piece of Azure that requires Servers and not WebApps/Sites. In addition, the Dell Compellent provides incorrect measurements which is now being looked at on their technical team because there are issues with their release. On the AP Support it is stating they cannot read into our Cisco Airnet APs which are very standard. This too is a feature request. I like the product but for the cost I would expect these types of features to work.

Vorteile

This software has provided us with the tools necessary to monitor, analyze, and manage the network in support of our customer.

Nachteile

While we understand software is always licensed, we would like an option for a "lifetime" license.

Vorteile

Easy to use, good graphical interface to give you info quickly

Nachteile

no downsides to it. SOftware is easy to deploy and use.

Vorteile

The Dashboard and ease of setting up new devices and alerting.

Nachteile

Took a bit to learn the interface and how to set up active monitors.

Vorteile

I have been using What'sUp Gold network monitoring for years. I was first introduced to the product in 2003. My company at the time was using Solarwinds which I found to be not very user friendly. So I did some research and found What'sUP Gold. Out of the box it was easy to implement and provided much more clarity and features. It provides me with a proactive approach for when any monitored device hits a predetermined threshold. Absolutely love it.

Nachteile

There isn't much I don't like about the product.