URBANTZ

Hi Felix thanks for the kind review!

We're glad that you recognise Urbantz to be a high quality product with a rich feature set.

We try to strike a delicate balance between providing customers with the level of configuration to cater to any specific use case or delivery flow and keeping the tool easy to use.

By nature of the level of customisation you can achieve with Urbantz, there are certainly preferences that can be configured. We'll take your feedback on board and continue looking for ways to only expose these advanced setup options at the right moments.

All the best, Urbantz team

Thanks for your feedback Eduardo. We're glad you find the platform works well and that our features have offered you greater value than competing solutinos that you've used. Indeed, we're big believers in interoperability as this helps us massively reduce implementation times for our customers who need to integrate Urbantz with their other systems.

Communication is an area we are actively working on improving as we scale up. We'll continue working to try and find the best ways of keeping you informed of updates and new features.

All the best,
Urbantz team

Thanks for your review Jonas, it's great that you find the platform quick. Regarding platform updates, it's really important to us at Urbantz that we continue to evolve our solution so that it better meets our customers' needs. It's true that we are regularly updating the platform and we hope you and your teams see the benefits of these updates in terms of improved stability, efficiency and new features. We try to ensure that most of the updates are not forced so that each user can accept them at a time that suits them. We're working hard to identify the best ways to introduce new features without interrupting your work. Please let your CSM know if you think there are ways that we can do this better. Feedback like yours helps us to make our solution better and it's always appreciated.

Thanks for your feedback, we're glad your team finds it easy to use for last mile management.

Regarding export functionality, Urbantz manages incredibly large datasets so even manipulating 1 month's worth of data in spreadsheet software such as Excel can be a challenge if your operation has a high number of deliveries. That's why we offer the possibility for customers to retrieve all their data from the platform so it can be fed into their ERP or BI system. In this way, you can
integrate your last mile delivery data with other customer information. We've also developed an Insights module that provides reports you can use to evaluate delivery activity across a variety of metrics, compare performance across hubs, carriers etc.

All the best.

Thanks for the review Kay,

Having the ability to control communication with customers is one of the strengths of our platform.

Please feel free to give your customer success manager more information on where you feel planning capabilities and insights could be improved - this feedback is how we improve the product,

All the best,
Urbantz team

Thanks for the review Anthony. It's great that you find the application easy to use and the route optimisation effective. Indeed, there are many possibilities to configure the Urbantz platform in different ways. We pride ourselves on the fact that we can support an extremely vast range of use cases for enterprise delivery operations. We're always striving to improve our onboarding processes for customers to make that matching of possibilities and needs as efficient as possible. And of course we're adding plenty of new features as well. Please reach out to your CSM if you'd like to see how we're changing the platform in ways that can better support your use case!

Hi Fabien, we're glad you value the breadth of features provided by the Urbantz platform and feel it can support a multitude of use cases.

Thanks for your feedback, it helps our product team and engineers to make the Urbantz platform better. I've passed on your comments. All the best

Thanks so much for your review Frederic. We're glad you find the user intervace intuitive and the APIs to be flexible to your needs. Our aim is to help you build your business so it's great you've been able to enhance your repuation using the Urbantz platform.

Thanks for the suggestion on building out the features of the APIs. We're always looking at opportunities to improve the functionality of our products. If you have specific needs or suggestions, please do share them with your CSM so they can be discussed with our prodcut team!

All the best
Urbantz team

Thanks for the review Julien, we really appreciate your feedback.

It's great your teams find the platform easy to use - and we're glad you've enjoyed the experience of working with us.

The ability to quickly scale operations to new cities and fleets is something we've put a lot of time into, so it's gratifying to see those efforts paying dividends for our customers!

We're actively looking into new reporting capabilities that will further enhance the platform. Then hopefully that 9 you gave us will become a 10!

Thanks for your review! We're glad your drivers find the software intuitive. Regarding the factors involved in route planning, we do take into account traffic forecasts when calculating routes. If you believe traffic is consistently heavier than what our algorithms suggest, we can ensure more conservative route planning by lowering the anticipated speed of your vehicles within the Urbantz platform. Our CSM and support team would be happy to help in setting that up.

Thanks for your review. Ease of use, configurability and flexibility are some of the guiding principles behind the development and continued evolution of the Urbantz platform, so it's very gratifying when we see customers appreciate the end result of all that work!

Thanks for your feedback on integration of relay points during rounds. We're always looking for ways to improve the platform and offer greater functionality across the entire last mile.

All the best,
Urbantz team

Thanks for the review Elien, we're glad you see value in the quality of our product and its ability to help you scale up your operations.

Being able to easily manage seperate flows for different clients is one of the strengths of our platform and it's good that you mentioned interconnection, as we're currently looking at ways we can make the Urbantz platform even more interoperable with other platforms.

Thanks for your comments about intuitiveness, as you mention the default configuration does not support every feature out of the box. But our customer success team is always available to help tailor your optimisation to best fit your business needs.

We're currently developing new functionality to surface more insights which you will hopefully find useful.

All the best,
Urbantz team

Thanks for the review Wallin, providing real-time visibility across your operation is one of our fundamental missions are we're always looking for ways to enhance the platform to give you a clearer picture.

Thanks for your suggestions on user account access. I'll make sure to share these and your other comments with the product team so they have a better understanding of the direction in which you wish the platform to develop,

All the best
Urbantz

Thanks for the review Stéphane, it's great you feel that we were able to take on board your biggest needs and help deliver that during the implementation phase. As you noted, the platform is always evolving and getting better.

Thanks for your suggestion on how we can further develop the management of user roles. I'll share this feedback with our product team,

All the best,
Urbantz team

Thanks for your kind review Pierre, we're glad you're enjoying Urbantz and find that the technical support we provide brings value.

As you noted, the richness of the features means that implementation can be daunting, but that's why our customer success team is on hand to help with onboarding.

Thanks for your comments on areas where you feel functionality will be improved, we'll make sure to share these with our product team.

All the best, Urbantz team

Thanks for your generous feedabck Sylvain. It's great to see you mentioning the agility of the platform and the power of the optimisation algorithms. As you noted, our aim is to provide complete traceability of the entire distribution chain in the last mile.

On your point about KPIs and dashboards, thanks for sharing your thoughts. This is an area of the platform we're actively working to improve. Keep an eye on your emailfor roadmap updates as we move forwards,

All the best,
Urbantz team

Thanks for the review Maxence, we hope that by handling the complexity, Urbantz ultimately makes your life easier.

Freedom of customisation is a key tenet of our philosophy. We know that no two of our customers are the same and each has different use cases, constraints and requirements.

While that does mean there are a lot of features and configuration options to tap into, we understand it can seem daunting for new users. That's why we're actively growing our customer success and support teams, so you always have the strategic and technical resource available to you.

All the best, Urbantz team

Thanks for the review Matthieu, indeed the Urbantz platform was built from the ground up to shape itself to your spefic needs and constraints - not the other way around.

We're glad you feel that the tool has helped you improve traceability of your deliveries and there are no obvious weak spots in the offering and will certainly take on board your idea for additional functionality!

All the best,
Urbantz team

Thanks for the feedback Karine. Indeed, the Urbantz platform is always improving and our customer success managers are happy to talk through any new features and functionality with you, should your team require training etc.

All the best

Thanks for the review Christian! It's great that you find the platform to be of high quality and easy to use. We are so pleased to see that you would recommend it to others as well!

Thanks for the review Cécile, as a mission-critical system, we understand what it means when customers like you put your faith in us to work together to improve your last mile. Your support is what makes it possible for us to develop an agile platform and, as you say, we always love to hear your ideas for improvements we can make. Please keep them coming!

All the best,
Urbantz team

Thanks for the review Olivier,

We're glad you find the platform easy to use and that it has evolved in the direction that brings value to you by helping you to further digitalise your delivery operation.

Thanks for the feedback on scheduling driver breaks. Please open a ticket with our support team if you're having an issue and they will be able to look into it then escalate to the relevant parties if a fix is required.

All the best,
Urbantz team

We're happy you're happy with Urbantz, Christian! We continue to improve and strive to prevent any technical issue. Thanks for pointing out our pros and cons. Listening to partners like yourself, is what turned our software into a real asset for enterprises. Thank you for your feedback.

Thanks for the review Mourad, seeing all those gold stars put a big smile on our faces!

And thanks for the suggestion about the appointment module, I'll share your feedabck with our product team.

Have a great day,

All the best, Urbantz team

Thanks for your review Jeanne. We're glad the platform is easy and pleasurable to use and that, most importantly, it's saving you a great deal of time in your planning! Many businesses tell us they appreciate that their customers can follow deliveries with real-time updates and it's great to see that this is a benefit for you too.

Thanks for mentioning some of the small issues you've had. If these have persisted, please reach out to your CSM so they can assist you in resolving any such issues.

All the best,
Urbantz team

Thanks for your review! We're glad you find the platform easy to use and that it is bringing real-time value to your business. Thanks for your feedabck on geolocation. We'll make sure to share it internally!

All the best
Urbantz team

Hi Anouck, we're glad that Urbantz is able to provide extensive functionality and help your communication with end customers! Whilst some of the features may not be fully customisable, we're heavily investing in the granularity and adaptability of our functionality, including our planning feature. We'll be happy to take a deeper look at your technical needs, especially concerning adjusting the routes. Thanks for pointing out our pros and cons. Listening to your feedback, we're able to advance our software tenfold. Thank you.