Über Tookan

Tookan ist eine cloudbasierte Liefermanagementlösung, die Zustellunternehmen bei der Verwaltung ihres Fuhrparks und der Automatisierung der Disposition unterstützt. Nutzer können Lieferanten Aufgaben zuweisen, die in ihre Zeitpläne passen, und den Live-Standort des Außendienstpersonals mithilfe der Geofencing-Technologie verfolgen. Zu den Funktionen von Tookan gehören Berichterstattung, Warnungen/Benachrichtigungen, Terminplanung, Barcode-Scanning, Buchungsmanagement, Verhaltensüberwachung und mehr. Manager können das administrative Dashboard verwenden, um die Verfügbarkeit von Agenten anzuzeigen und den Status laufender Bestellungen auf einer zentralen Plattform zu verfolgen. Darüber hinaus bietet die Lösung mobile Apps für iOS- und Android-Geräte für Liefermanager, um auf Kundeninformationen zuzugreifen und den Aufgabenstatus auch von einem entfernten Standort aus zu aktualisieren. Tookan verfügt über eine API (Application Programming Interface), mit der Unternehmen das System modifizieren und in mehrere Drittanbietersysteme integrieren können. Das Produkt ist im Rahmen monatlicher und jährlicher Abonnements verfügbar und der Support erfolgt per Telefon und Online-Ressourcen.
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Tookan Software - 1 - Vorschau
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Tookan Preis

Tookan bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Tookan ist ab 129,00 $/Monat verfügbar.

Startpreis:
129,00 $/Monat Preisinformationen anzeigen
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Tookan

Nutzerbewertungen zu Tookan durchsuchen

74 von 74 Bewertungen
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Md Abdul
Md Abdul
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.1.2018

This is an awesome for taxi booking

I am benefited very much. I have Taxi service business so I need an online taxi booking software after searching the internet. I got it. I checked that it is a perfect software for online taxi booking and easy getting for customers. I have set up my account very easily. Realy I got a unique software for my online Taxi Business.

Vorteile

The software is for online Taxi booking. With this software, you can book Taxi anywhere. If there any driver is available for the trip he will knock on your call. This is like UBER. This is called as ubar clone taxi booking software. This is also for a good opportunity for car rental company. The car rental company can use the software from any location of the world.

Nachteile

This is a unique software for Taxi booking. The car rental company will take a part from Tokkan company for using the software. There has a good pricing policy. Any car rental can take them at a little cost. The cost is based on per trip. So if anyone wants to do Taxi service online business, he can take the software from an online download. Also, a driver will download the software and user will download the software from internet. Then everybody will be benefited.

Antwort von JungleWorks

Thank you so much for sharing your feedback with us

Beantwortet am 6.7.2021
Alex
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.3.2020

Great plataform!

I use tookan as the point of sale system for my business.

Vorteile

I like to have my shipping information on a single platform and have quick communication with my client.

Nachteile

Currently I have to manually download the information from the database to connect to other services like datastudio or google sheets.

In Betracht gezogene Alternativen

Zapier

Gründe für den Wechsel zu Tookan

for the sms and map settings

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Sadid
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
2

1
Bewertet am 22.2.2021

Horrible for anything useful, OK for a very small business with limited needs

It does the job if your needs are veeeery veery basic. Like, you just need to keep a record of deliveries (but you're better off using Excel for record keeping than Tookan). This software is plain old horrible if you're anything bigger than a small business as it is absolutely not reliable and crashes almost all the time, one way or another. Something is always broken for some reason.

Vorteile

The dashboard, the agent app, and admin app is pretty straightforward. Has a lot of what a very small business might need, very very basic and limited features

Nachteile

Waaay too much down time. The app's down at least every week, which prevents my customers from making bookings = lost revenue.

You ask service to help out and they'll "get to it".

They say they have stripe integration? Fat lie, it's been upwards of a month and every time they close a ticket, it's barely fixed. I would be happy if it worked even at the bare minimum level, but they can't even do that. If you can't integrate with something, just don't lie, be honest, and say "No we cannot do it" like how Onfleet said they can't. Don't just write on your website that you have all these features and integrations as a way to draw customers in, it pisses off your customers.

The booking forms? Barely even works half the time.

Today, the map feature stopped working....THE MAP. The most basic thing. I was like okay fine I can at least input my customer's orders in manually, by myself, but I can't even do that when the address field can't recognize an address!!

In Betracht gezogene Alternativen

Onfleet

Gründe für den Wechsel zu Tookan

It was the first one I looked at

Antwort von JungleWorks

Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at [email protected]

Beantwortet am 6.7.2021
Pennye
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 21.2.2020

Routing Software works well

excellent

Vorteile

It's ease of use and the ability to set various filters to scale the routing based on time or distance.

Nachteile

I added the ETA routing but it did not account for traffic when providing the times for arrival.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Mahmoud
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.1.2020

Incredible team support and perfect software

I am having an e-commerce and on-demand delivery company. The software is up to my expectation.

Vorteile

The company staff are friendly especially [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They have been of great help to my company.
The scalability of the software is another good feature though limited.

Nachteile

The price that comes with add on features. If they can provide a subscription based modules with the initial subscription that will be better.
The experience with the company depends on the managers you deal with. Initially the previous managers were just doing their duties. However recently I have been dealing with [SENSITIVE CONTENT HIDDEN] who has been a great help ready to answer all questions and help with solutions combining his knowledge and experience of the product. I would say my experience with Tookan has been great since he has been my direct contact

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Michael
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.2.2020

Great product with amazing support

The Tookan team is amazing and the product is very powerful. We have looked at more than a dozen other products and believe Tookan is the best product out there.

Vorteile

Our most important feature was the ability to white label. We also wanted feature-rich product out of the box that can be customized. Tookan satisfied all of our requirements and the team is amazing.

Nachteile

Our requirements are becoming more complex which will require a significant amount of custom development and dedicated instance. The cost for this will be high, but it will still be much lower than if we were to build our own. Our recommendation would be to allow for more customization regarding the task functionality out of the box. Offering different templates for the agent app would be cool too.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.9.2021

Tookan Review

Overall good experience.

Vorteile

The well designed dashboard, and menus intuitive menu layouts make for easy operations. Role based access allows admins to create teams based on responsibilities. The API

Nachteile

Certain features require more work with the dev team to get working properly. However, the support team does help, as well as the community where you are able to ask questions from experts.

Karthik
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 8.1.2024

Cost Effective Software

Vorteile

Relaible platform for delivering our products.Order tracking is ver easy.It saves time & effort.

Nachteile

Need to improve customer support services. They aren't a flexible customer support.

Antwort von JungleWorks

Hi Karthik, we are glad that you like the product and we will work on your feedback.

Beantwortet am 9.1.2024
Adi
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 16.3.2018

Reliable applications. Good value for money

Vorteile

The applications was easy to use. Although it could went on idle and csv uploading conflicts, it is great if you're looking for the most basic tracking platform out there

Nachteile

The server always have connection issue regionally that may provide last minute headache particularly when one try to get a bulk task uploading (csv)

Antwort von JungleWorks

Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at [email protected]

Beantwortet am 6.7.2021
Olasupo
  • Branche: Unterhaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 6.7.2021

Tookan review

Vorteile

Live tracking of agents and location amd easy dash board

Nachteile

Difficult to get invoice in does not exist

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us.

Beantwortet am 3.8.2021
Verifizierter Rezensent
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 29.1.2020

Please do not waste your time or money

Horrible. It was an absolute mistake. Especially if you get [SENSITIVE CONTENT HIDDEN], he is a joke.

Vorteile

We were on Tookan for the longest time, and I would advise everyone to not waste their time! Tookan was an absolute joke. Don’t waste your time or money with this subpar platform. [SENSITIVE CONTENT HIDDEN] was a joke. [SENSITIVE CONTENT HIDDEN] was horrible. IF YOU’RE LOOKING FOR A SERVICE GO WITH ONFLEET! I cannot stress this enough.

Nachteile

NOTHING. Tookan is an absolute joke of a platform. Absolutely horrible, and the staff/service is a complete joke.

In Betracht gezogene Alternativen

Onfleet

Gründe für den Wechsel zu Tookan

NO. Go with OnFleet. I guarantee you’ll be better off

Antwort von JungleWorks

Hi. Can you please elaborate further on the issue? We assure you that Tookan is not a waste of time and are committed to serving you better. Please reach out to us at [email protected]

Beantwortet am 26.5.2020
Samih
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.1.2020

Best App for deliveries business

I have better control over my deliveries and better customer satisfaction

Vorteile

What I really appreciated was the fact that I could buy and whitelabel. In addition all the available functions are not really necessary in my case but I had to add more and they did. The level of customer service is very high. They often call to see if everything is going well and if I had any bugs.

Nachteile

Nothing for now a part some delay sometimes when you need to add some feature.. but it's something normal

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Lisa
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 6.2.2020

Best Routing Software for My Business

I've made various suggestions to them as I have used the program and they have made improvements for options we have needed.

Vorteile

I really like the route optimization, the batch upload and the drag and drop of the stops in this program.

Nachteile

I would really love to be able to export a hard copy of my driver's route for them to have in the vehicle with them.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
April
April
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
2
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 13.9.2018

Tookan

Works for my needs. I really would like to stay with them if optimization wasn't so expensive as an add on.

Vorteile

I like that this software is affordable and offers pricing based on number of task or number of team members.

Nachteile

Optimization isn't accurate
There is a lot of need to data entry as some of the customers don't auto populate
While support is very kind, the timing of when they call is never good. Notifying customers before trying to reach us from an unrecognizable phone # is problematic.
To many add-ons in the Marketplace that are duplicating in scope

Antwort von JungleWorks

Hi. Can you please elaborate further on the issue? We assure you that we are committed to serving you better. Please reach out to us at [email protected]

Beantwortet am 26.5.2020
Kristi
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 22.1.2020

Great Software

Overall, the software has been great to use and the customer service has been helpful.

Vorteile

The software is super easy to use on the administrative/dispatch and driver interfaces. I also like the notifications that can be sent to customers keeping them abreast of the location of our drivers.

Nachteile

The software can be slow to update times during daylight savings time. I also wish we could have multiple notifications based on company needs.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us.

Beantwortet am 6.7.2021
Diogo
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.7.2021

Very satisfied

For me is the best option in market.

Vorteile

My experience with the software is pretty good. We are working together for more than 10 months and the results are doing great. The software is complete and very well developed , but the most important and what we must value is the support given. The people around the platform are amazing and we feel like we are in same team. In Venuxx we feel that people from tookan team think as Venuxx’s owners too - and this is very hard to find these days

Nachteile

- There are no many customizations as we wanted.

- The customizations are little expensive

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 12.7.2021
Milind
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.1.2017

Better than the Best

We, at HUMhain Services, have been using Tookan since our very inception and it has been rewarding ever since. The tech support and the software itself is amazing and has let our business grow at 2x the speed it would have without it.

Tookan allows you to start your on-demand business right away without worrying about the time and costs it's gonna take if you plan to build your technology. Tookan has allowed us to focus more on our business strategies and has offered enough flexibility to expand, and change it with the rapidly changing business environment.

I highly recommend Tookan to anyone that is already running an on-demand service, or even plans to do so.

Vorteile

The flexibility and ease of operations

Nachteile

.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us.

Beantwortet am 6.7.2021
Ahmad
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 14.1.2020

Does the job with no issues

Exactly what we wanted... a platform to get the job done with no issues. I hardly had any questions or any contact with Tookan since we made the decision to join. We have the service integrated with our restaurant ordering system. Everything is straightforward and smooth: Drivers sign up, order assignment, and delivery. The manager and the driver app are reliable and easy to use. Again no issues here. I would defiantly recommend the service to others

Vorteile

friendly, functional, smooth and reliable. Pricing is suitable for all sizes including small businesses and startups.

Nachteile

I have nothing to complain about. All is well and as expected so far.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
James
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

3
Bewertet am 10.3.2023

What's gone wrong?

No issues for over 3 years now tookan manager is not working on 4 different Samsung devices.

Vorteile

Used to worrk well and was easy to use.

Nachteile

Not working as it should and no contact from tookan support.

Miguel
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.6.2022

ood app for the price you pay

Vorteile

Ease of use, as well as the management of resources in the app is really very simple and friendly, in fact I think my 7-year-old boy could do it

Nachteile

Although the functions seem very basic, I would recommend it if your company is small and of limited operation

Antwort von JungleWorks

Thank you for sharing your experience with Tookan. We strive to continuously improve our products and keep adding features to benefit our customers. We are committed to helping you grow your business & are always happy to provide prompt support & services to our valued clients. Please feel free to reach out to our Customer Support team at [email protected] for any issues.

Beantwortet am 21.7.2022
Fredrick
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 23.6.2023

Do not try Tookan is a scam

They Bills a lot and no delivery. They keep asking for money each time you contact them and they do NOT deliver anything they promised. They do not respond on queries for weeks. its a stress to deal with this company. Engage them at your own risk

Vorteile

I like nothing about this company, NOTHING

Nachteile

NOTHING AT ALL. They deserve no single star and they are useless.

Tiara
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.2.2020

Love this Platform!

[SENSITIVE CONTENT HIDDEN] is our favorite account rep. He understands our needs and gives us great feedback based on our core business. He is patient and thorough.

Vorteile

Agent APP- Seamless and Fluid- user-Friendly

Nachteile

Wish they had a Customer APP that is was just as perfect!

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Smitha
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.1.2020

Best delivery management solution with 24/7 support

Very robust and powerful solution. Key factor in our business growth.

Vorteile

* Extensive documentation which eased out integration
* Addresses customer concerns and provides customized solutions
* Geofencing
* Updation of task via API and web hooks within milliseconds
* Location accuracy
* Multiple delivery models and allocation techniques

Nachteile

* Recently google maps were called off from this application which affected our operations team to get used to the new L&F and ease of use.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Khasan
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.2.2020

Good service

Joined Tookan back 2016 it has been a lot of developments since . What I like about Tookan they keep building platform and keep growing which I think very good to keep up with modern software platforms

Vorteile

Modern technology for small and medium businesses.

Nachteile

Communication sometimes could be challenging but you will get prompt response

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Bogdan
Bogdan
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
1

2
Bewertet am 11.11.2021

Avoid ! After you make the payment you have no support

Started in january 2021... with a promise of 14 days deploy, after 6 month still no app deployed, no one was answering to enquiries. Zero support even a guy on the group was crying out loud he thinks to kill himself because he spent all the money and this jungle lying still didnt deliver what they promised after 8 months.

Vorteile

Looks very good and promises to be all what you need to deplay an delivery business, but after you pay, the hell starts, no answer to enquries.

Nachteile

The whole organization is money driven, after they trick you and make the payment, they don't care.

Antwort von JungleWorks

Please accept our sincere apologies for the trouble. Please write to us at [email protected]. We will surely help you with your concerns.

Beantwortet am 26.11.2021
Mohamed
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 7.7.2021

Best delivery software

It has been a good support to my business and hope it develops and get integrated with other systems.

Vorteile

Simplicity of use.
Drivers can learn it very fast.
Monitoring the drivers location.

Nachteile

Can’t save 2 locations of the same client.
Also, can’t have 2 numbers of the same client.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 12.7.2021
Dr Prathaban
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.1.2017

Heterogenous Logistics Platform

We had been working to develop our own healthcare logistics solution for some time when Tookan came to the rescue. Their platform is an all in one , out of the box solution with all the features that we could ever have wanted to build for ourselves.
It is amazing how they have covered a feature set that not only applies to traditional logistics business but is now being succesfully used to manage our healthcare platform. The support team is quick to respond and has always been understanding in dealing with our requests.
Glad to have them as our technology partner for Door2Door Doctor!

Vorteile

Easy to use with a feature set that is highly customisable and applicable through many different use cases

Nachteile

Template feature is rather complicated to use

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us.

Beantwortet am 6.7.2021
N.S.
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 20.7.2017

Fraudulent. horrible customer services

Vorteile

It was generally a pretty site and app. It just didn't work for us and I never imagined one app would cause us so much trouble, hassle and cost.

Nachteile

When I originally contacted them with questions before I signed up, Support gave me a different explanation of services than what I found when I used them. They didn't offer a demo of some of the add-on services. We had a ton of problems with tracking job time. Logging in to the business account was such a hassle on mobile devices as we were logged out like every 5 minutes.

The app drained my team's battery so much that their phones died before they could really use it. The desktop version looks nice but the functionality was glitchy. We'd have to put in repeat orders. Edits to existing jobs that were made in the desktop version didn't appear correctly.

Customer service is horrible! I requested to my Account Manager to cancel my services. They insisted reaching out multiple times to upsell me but would not cancel my services despite my multiple requests and informing them that I did not want the service and they were not authorized to bill me, and there's no way to cancel the account online. I ended up having to report them.

Antwort von JungleWorks

Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at [email protected]

Beantwortet am 26.5.2020
Luis
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.3.2020

Tookan Review

Working with the account manager makes it much easier to handle.

Vorteile

The software was very easy to manage. The most important part of it was the support team with my account manager [SENSITIVE CONTENT HIDDEN]. who has been diligently following up, solving issues and getting the answer to all our questions?

Nachteile

The price for making changes was very high even more high than the actual plans that they offer.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Brian
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 23.5.2024

Tookan User

Vorteile

The app is great and easy to use and modern

Nachteile

uploading all the info is frustrating especially if you have pick up and drop off locations because they will be separated as 2 different orders

Tania
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.1.2020

We have been using Tookan for our Buisness for last 3 years. It has been a wonderful experience...

So far very good

Vorteile

Ease of us and customer service! My current account manage Harmol is very helpful

Nachteile

When tracking ends it shows tookan page

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
David
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.2.2017

Powerful Software. Terrific team.

Increased delivery success, better communication with customers AND drivers, and improved customer experience! Terrific product.

Vorteile

Quick responses from the Tookan team on product questions, Improved delivery success and experience, Improved communication with drivers, and the drivers love the app!

Nachteile

Sometimes I experience a few bugs and quirks in the software. Generally they are resolved fairly quickly.

Antwort von JungleWorks

Thanks David for the kind words

Beantwortet am 20.3.2017
Ella
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 29.11.2018

Amazing costumer service and product

I was using a different software for similar issue and when I migrated to Tookan I couldn't believe how much easier everything was, the price is very good which is a bonus for a small company like mine, and the costumer service are always there to help. I am still really impressed and happy with the product.

Vorteile

How easy it is to use, to implement and to edit according to our needs. It works really well!

Nachteile

That it sends SMS instead of notification if agent isn't logged in which costs me money, but really small disadvantage to everything else.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us.

Beantwortet am 6.7.2021
Chris
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 14.10.2016

I've received nothing but lies from Tookan App customer service as well as management

I was also interested in the resell option. I spoke with Gokul on the phone about it. He told me he would send me the stuff to list on my site. I purchased a domain name. TookanGps.com Never received anything to put on it. I also spoke with someone about the Messenger bot on the phone. They said they'd call me back the next day and never did. SO, I have had not 1 single good experience with Tookan. It seems to be full of lies and all these great products they are not able to deliver.

Needless to say, I have been trying to use this software for over 90 days now with zero luck other than manually putting in each task. I will be going to Bringg or Onfleet. Anythign with actual customer service.

Vorteile

It's a great product just bad customer service

Nachteile

the customer service is non existent. They promise promise promise but i'm yet to see delivery

Antwort von JungleWorks

Hi. Thanks for your feedback. Our team has noted the issue and is working hard to resolve it. We are constantly doing our best to improve every customer's experience and would like to hear more from you. Please reach out to us at [email protected]

Beantwortet am 26.5.2020
Juan-Marc
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.7.2021

Great software

Great!

Vorteile

Easy to use and integrated well with other apps.

Nachteile

Nothing, we have only enjoyed using tookan.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 12.7.2021
Abdulrahman
  • Branche: Konsumgüter
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.1.2020

Great application

Vorteile

Ease of use and quick integration pliz good customer support

Nachteile

Nothing much.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Brandon
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.2.2020

Great for simple usage

Team has been excellent. When they don't have the solution, they find it and respond back.

Vorteile

Never missed an assign task. Helped my team become more modern instead of using printed sheets.

Nachteile

Flexibility of assigning. For instance, a drag and drop option would be supurb.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us.

Beantwortet am 3.8.2021
Dario
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 7.7.2021

Padrino

It’s good software, support is great. Could be good to do some better GPS system.

Vorteile

Easy to use. Connecting with other softwares is great.

Nachteile

Auto allocation is not working properly for delivery service that we use.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 12.7.2021
Salvatore
  • Branche: Restaurants
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.11.2023

Fondamentale per il lavoro in ristorante

Vorteile

Mi trovo davvero bene con questo software, mi aiuta ogni giorno con il mio lavoro in cucina

Nachteile

Devo dire che non trovo grossi difetti, uso solo le funzioni base

Jose
  • Branche: Sportartikel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.2.2020

Very satisfied

Their technical support is very responsive and helpful.

Vorteile

Tookan Software enables companies of any size to compete by providing value-added delivery tracking to our customers. The software works well and is easy to implement.

Nachteile

At the time of this review I don't see any cons. The software works as advertised.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Jared
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 13.2.2020

Tookan is Ideal

Vorteile

Tookan’s entire platform is easy to use, efficient and they continue to innovate.

Nachteile

Troubleshooting can be tedious at times however there is always a learning curve with technology.

Gary
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.2.2020

Tookan Experience

Vorteile

Overall positive experience and functioning platform.

Nachteile

Would like to be able to send out multiple hauls at once.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Naveed
  • Branche: Verbraucherdienste
  • Unternehmensgröße: Selbstständig
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 18.1.2020

Excellent customer service!

Vorteile

Tookan is a great platform for new start-ups who want a turn-key solution to get up and running quickly. The system works very well and all of the management is taken care of behind the scenes. Plus, the customer service is outstanding! Always ready to help resolve issues or answer questions.

Nachteile

Since it is a SaaS (software as a service) business model, you can’t always get custom features implemented in the product. But that’s what allows for the price to be low for all users.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Austin
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 24.1.2020

Great platform

Great team

Vorteile

There’s so much value with this platform

Nachteile

Integration and customization can be limited

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Sheyna
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 6.3.2020

Great software for my business and easy to use

Tookan has been very beneficial to running my business. We have had issues dealt with in a timely manner, with only a minor hiccup along the way. The time difference and language barriers have not played any negative role. My AM has been very helpful in responding to concerns and resolving issues.

Vorteile

The product is very easy to use once you get the hang of it. It integrates well with the Yelp platform and they work together to offer an almost seamless experience. The real time tracking of agents on deliveries is a great feature.

Nachteile

The platform should be able to open on a mobile device, not only a laptop or PC.

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us.

Beantwortet am 6.7.2021
Jorge
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.7.2021

Excellent Delivery Software

Loved it was really easy to use and helped the delivery management in our company

Vorteile

Delivery and routing. I loved everything was connected with all the apps

Nachteile

A little expensive and hard to get in touch

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 12.7.2021
Tayeb
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 29.6.2022

Customer support

I paied my subsription first time in order to get a one month of availability i just get one day for a monthly paiement I sent a clame they spend 3 day form tonupdate the issues.
After that i paied a early stage and book form they blocked the booking form befor the end of month and i can't do any think with my account.
I dissussed with support and i have 4 days i can't work with my account and doing any think any feedback every time they said our teams working on there no progressreally is a very bad supprt

Vorteile

Good marketing before payment
And lot of promises for problem related just to the payment

Nachteile

No technical support
No answers for blocing problem
Lot of functional problem
Many days to fixe a simple issues
Not recomended

Antwort von JungleWorks

Hi,
Our apologies for the inconvenience caused to you. We would like a chance to speak with you. Please feel free to reach out to our Customer Support team at [email protected] for any issues. Our aim is to keep improving and serve better. Looking forward to hearing from you.

Beantwortet am 21.7.2022
Ronald
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.7.2021

TOOKAN👍🏼

Great

Vorteile

Easy use intuitive information
Integration with other softwares

Nachteile

We need more support online to resolve at the moment as logistic service we cant wait for email response

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 12.7.2021
Michael
  • Branche: Logistik & Lieferkette
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 27.1.2020

Collect and deliver

the ability to change the business case to our needs

Vorteile

Functions within the app, the ability to interact real time

Nachteile

can be difficult for the designers to understand customisation within a specific region

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
Jesus
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 26.2.2020

[SENSITIVE CONTENT HIDDEN] is the best

I love this software is helping my business grow

Vorteile

Easy to use helps me keep everything on track

Nachteile

Tracking freeze sometimes and is hard to track the drivers they need to keep refreshing

Antwort von JungleWorks

Thank you so much for sharing your valuable feedback with us

Beantwortet am 6.7.2021
74 Bewertungen

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