Track-POD

Vorteile

Optiemierung toure und Kalkulationen und auch Rechnungen schreiben

Nachteile

gar nichts alles ist Besser bei kleinigkeiten ist hilfsbereit

Vorteile

I like the real time update. It is very important specially if we have customers who are in need of a certain order or delivery. We can provide them the closest ETA possible. Also, we can provide them an instant POD should there be a question to who receive it.

Nachteile

I guess what I like least about this is we have a lot of information on the page that are not necessary. If we can customize the interface depending on the department we are at.

Vorteile

I really like functionality, but design is not very good.

Nachteile

A lot of functions in one app, very good

Vorteile

The price is good, it’s a fraction of the competitors offering for a small company.
The overall design of the product is about right.

Nachteile

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations.
There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it?
They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained.

The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing.

Editing orders and routes after starting them is convoluted and unnecessarily difficult.

If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Vorteile

The ability to track orders, including arrivals, deliveries, and customer returns, is outstanding. Additionally, the analytics feature is excellent.

Nachteile

The main drawback is the inability to customize the process to fit our specific needs. The flow is fixed, and while we understand that as a product it's not always feasible to offer customization options for every user, it can be limiting.

Vorteile

In principle, it is a user-friendly and useful tool for everyday logistics.

Nachteile

Lack of status update widget for the Shopify Stores. A price for additional vehicles.

In Betracht gezogene Alternativen

Warum Track-POD gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Track-POD

Vorteile

The feature that I liked most about Track-POD was its user-friendly interface. The platform is intuitive and easy to navigate, which has made it simple for our team to adopt and use effectively. Additionally, the real-time tracking and visibility into our delivery operations have been invaluable in improving our overall efficiency and customer satisfaction. Overall, Track-POD has been a great addition to our workflow, and we look forward to continuing to utilize its capabilities.

Nachteile

Reports need to be customized. The user should have the choice to select the reasons for rejections

Vorteile

Track-POD has all the support players on board, and they deliver focused report to users.

Nachteile

Track-POD has nothing contradicting, in making operations successful.

Vorteile

Track-POD allows me to better mobilize my team and eliminate a lot of paperwork allowing us to digitize the delivery aspect of the business.

Nachteile

TRack-POD's routing optimization is not geared and developed enough for my country/region. So sometimes the routes suggested are not the best routes for delivery.

Vorteile

It is easy to use and the customer service is responsive, quick and good - above all you speak to real people. Olga was AMAZING.

Nachteile

would be good if i could choose between quickest and shortest routes

Vorteile

Customer service is top notch. [sensitive content hidden] was especially helpful in solving the issue and was fast to respond to my emails.

Vorteile

Ease of use administratorEase of use driver

Nachteile

Analytics. Total numbers of hours driver was working = difficult to track...Tracking with multiple webshops should be better and standard

Vorteile

Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

Nachteile

The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.

Vorteile

The most impactful feature for my company is POD - Proof of delivery. This is perfect to control all deliverys and colletcions without using paper. We can see online the logistic and check photos and signature of who received. It is a very good software!!

Nachteile

I think they could improve the report. For uso to be able to verify the role route in a unique report, with all informations of deliverys and colletcions.

Vorteile

I like that I’m able to get signatures and pictures of deliveries.. But I’m able to get a picture of the load. Also allows me to track my drivers to see where the rat when a customer calls to ask how long before their package arrives.

Nachteile

My only dislike is with the shipping labels but it’s not like Purolator or UPS or Canada Post where you can see the senders information and the receivers information both on the same label.

Vorteile

The features are amazing and have great scope to offer more info for the customer as my business expands. It is affordable enough so I can afford the product as a starting out business and I have upgraded to the higher version to unlock more features I love it so much. My customers rave about its accuracy on van tracking and they love the info they receive. The support desk are always happy to help

Nachteile

I would like them to develop their relationship with Zapier/Shopify integrations a bit more

Vorteile

We can plan our routes much quicker and it is reduced our need for delivery drivers

Nachteile

Once you get to understand how to use Track-POD, there are no issues at all.

Vorteile

Driver is tracked through GPS and notifications are computerized. Auto routing, Customisable POD. Drag and drop. The capacity to speedy create and optimise routes .The Dashboard design is simple to use and extremely useful. Addresses and item records stores and auto populates automatically. Easy to use, intuitive studying. Easy to setup. Real time statistics .And very consumer pleasant.

Nachteile

You can not edit . Finding cope with every so often inaccurate, particularly in rural regions. Battery drain at the phones became the most important concern, however adequate if plugged and charging inside the car .Not capable of trade the phone quantity for text monitoring updates.

Vorteile

It provides many features and the latest update of the pin point improved even more

Nachteile

it need to have more integrations with cheaper packages

Vorteile

The ease and ability to track drivers on their journey.

Nachteile

It can be a bit bulk to deal with initially. Occasionally it’s difficult to close routes that don’t want to be closed

Vorteile

Automatic secondary routes creation, POD functionality

Nachteile

Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes

Vorteile

We moved from a manual, time intensive process to real-time information. Not only was this software beneficial to our customers, it was a time saver for our internal team members.

Nachteile

Now that we have our fleet managed by this software, it would be great if we could tackle the remaining gaps. Most of our issues are now with 3 party carriers for outbound and our vendors for inbound - it would be great if we could get close to mandating this software to these partners even if we had to carry some of the cost burden to do so (even if it was with our top partners), I'm sure we'd save it in efficiencies. Is there linking ability and information about the ability to do this?

Vorteile

I like how easy it is to manage routes live, it's simple to optimise and rearrange them, with clear updates.

Nachteile

It can be a bit inflexible, though the customer service team try their best to help.

Vorteile

- Interface - web based, easy to use, fast learning.
- Functionality - lots of settings, customization possibilities etc.
- Mobile app - very intuitive for the unskillful driver.

Nachteile

- Finding address sometimes inaccurate, especially in rural areas.

Vorteile

Truck Pod is a great partner to work with. Their delivery software allows us to increase our customer satisfaction (=performance) and engagement.

Nachteile

For small countries the route optimisation doesn't work efficiently.

Vorteile

Great logistics solution for our fleet. We could not mqnahe our drliveries without Trackpod.

Nachteile

Thougt there was better AI to recognise drlivery chronolgy

Vorteile

There are minimal system issues where tickets would need to be logged.

Nachteile

The initial setup took some time due to the customization.

Vorteile

great customer service and fast support.

Nachteile

lack of online traffic for routing. It is better to have it to track and plan routes

Vorteile

C'est un logiciel qui se détache des autresFranchement il est remarquable pas sa rapidité et aussi son efficacitéUn livraison sans faille La sécurité est bien suiviTu es sûr récupérer ta commandeLa commande en ligne est super et fiable

Nachteile

Depuis 8 mois d'utilisation de Track-pod j'ai pas encore eu de problème avecFaçon il me comble chaque jour c'est bienPeut-être un jour oui Mais maintenant non

Vorteile

Everything the app does is important in our company process managing

Nachteile

live support for minor troubles and tutorials for all the options

Vorteile

How user-friendly it is, and how many options there are available to customize eveyrthign according to your needs. And even when it is not user-friendly, the Support team from Track-POD is always there with great support!

Nachteile

For me is missing: 2FA Authenticator for logging into the portal.

Vorteile

The sheer amount of time and effort spared through the automation Trackpod provides is a real game-changer. As a manager, it not only frees up time but allows me to monitor my drivers while secure in the knowledge they're getting where they need to go in the most efficient way.

Nachteile

The adjustment phase is a little tricky but once you work on it a few times, you find it very intuitive for both managers and app users.

Vorteile

Le logiciel sert de lien entre le client et le vendeur surtout en cas de livraison

Nachteile

Difficile d'accès et lenteur des services

Vorteile

I had to move away from another system due to the scanning on and off function that they did not have and i found with Track-Pod they offered more than what i was getting with the other company anyways!

Nachteile

The integration was seamless but I do wish we had ore options when it came to what information our website that it fed into de-track.

Vorteile

Track pod permet de faire plusieurs gestion la fois

Nachteile

La gestion est très lente et l'abonnement est cher

Vorteile

Très sympa et professionnel. Simple et facilite le management des projets et des fonctionnalités modernes. Je le recommande

Nachteile

C’est tellement simple et sympa. Très utile pour la gestion . Je ne reproche rien le moment.

Vorteile

Track-POD propose une meilleure solution de livraison sans papier et sans contact sur le Cloud avec les meilleures fonctionnalités et qui utilise l'IA . J'ai vraiment apprécié

Nachteile

C'est un très bon produit avec une version gratuite disponible. Je ne reproche rien

Vorteile

C'est un très bon produit de gestion de livraison sans papier et sans contact sur le cloud très simple et facile à utiliser avec de bonnes fonctionnalités et permet d'augmenter les profits. Une interface conviviale très sympa

Nachteile

Pas de gestion sur certains produits mais je le recommande

Vorteile

Logiciel de livraison très rapide et simple, flexible,sécurisé et très riche en fonctionnalités et professionnel. Je le recommande

Nachteile

Je l'apprécie beaucoup et je n'ai pas d'inconvénients sur Track-POD.

Vorteile

Flexible, Simple et facile à utiliser permettant de gérer les livraisons sans papiers de manière professionnelle.

Nachteile

C'est un super produits de livraison. Je n'ai aucun problème

Vorteile

Flexible et simple , facile à utiliser avec des fonctionnalités complètes et très professionnel pour la livraison.

Nachteile

Je n'ai pas d'inconvénients. Je le recommande

Vorteile

le concept, planifier et organiser les livraisons clients ce qui fait gagner du temps , je l'utilise depuis peu donc je n'ai pas encore le logiciel très bien en mains

Nachteile

mail en anglais il faut les traduire à chaque fois, c'est un peu compliqué de mettre en place rapidement un parcours mais il faut surement un peu de temps pour se faire la main

Vorteile

Ce logiciel est confortable et rapide avec une bonne équipe d’assistance. En plus de ces nombreuses fonctionnalités, il permet une bonne surveillance des livraisons.

Nachteile

J’apprécie bien ce produit mais, il arrive des fois que les résultats ne se correspondent pas exactement.

Vorteile

Il permet d'obtenir beaucoup plus de clientèle

Nachteile

Il consomme assez de connexion internet

Vorteile

Bon logiciel de livraisons et de collectes; et surtout fiable puisqu'il permet de suivre les transporteurs

Nachteile

Aucune inconvénient n'est à signaler, je le recommande

Vorteile

I like how easy I found it to use. As a manager of a busy shop my time was taken up dramatically and with the introduction of trackpod I have a lot more time to do other things! I like how easy it is to create routes with multiple orders on! I also like how I could train other members of staff on it easily .

Nachteile

The only con I would say is that it sometimes glitches and my drivers tracker will say they are somewhere when they are not however this is only every so often.
And from a drivers point when they are new they find it hard to use so takes some getting use to.

Vorteile

Very easy to use with an increasing number of functions and good customer service. Very little downtime or glitches. Over the last 2-3 years we've seen a lot of development of the software and new functions come in which gives us real faith in the platform being constantly progressed to meet our needs. Vehicle checks, client feedback and custom form boxes all help make this software versatile and help our business to run smoothly. Our clients constantly feedback that they love the live tracking all day with driver info so that they never feel anxious about missing a delivery!

Nachteile

The software is constantly being developed but there is more functionality which could be added such as more options for using the software as a transport company rather than pre-dominantly an outbound delivery software so that the tracking facility is cohesive for both ends of the job. Also small things like auto formatting phone numbers and addresses would help especially where our clients use the portal to book in themselves as we spend a lot of time verifying their data entry which could be automated. Creating new shippers records including notification settings and contact info within the new booking window would be a time saver also but otherwise the overall usability, reliability and function range is extremely good value for money.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Track-POD

Vorteile

We deliver our orders on our own vehicles, we were originally just looking for a POD bit of software, and four Track-Pod which has given us everything in one. We are able to plan routes to make them cost-effective, have multiple drivers, and also keep our customers updated!

Nachteile

Be great if it could link with our e-commerce platform in some way to help update customers with the progress of their order, and also to update them that their order has been delivered. At the moment this is all manual.

Vorteile

customization options in the interface, makes setting up relevant displays for my job duties cleaner. Real time reporting has made it easier to follow up on customer delivery issues.

Nachteile

not being able to link to 3rd party tracking, it would be useful to track carrier shipments from within the same dashboard as our own deliveries.

Vorteile

With with this application I've been able to maintain a high level of service. I have also been able to secure many more government contracts where they require tracking. I would recommend them to anyone.

Nachteile

Not many there have been few bugs that work out in general good product.