Onfleet Erfahrungen

Vorteile

I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!

Nachteile

I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.

Vorteile

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are:
- The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time.
- The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process.
- We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers.
- The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience.
- The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

Nachteile

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Vorteile

I hate how this company reduces features and raised prices

Nachteile

The account manager only hits you up to raise prices on you

Vorteile

Onfleet is extremely user-friendly for all involved, from the Admin, dispatchers, and drivers, the software keeps up with large volume. The ability to customize the Driver, Team, and customer experience.

Nachteile

My only issue is that things that should be commonplace are considered extra add-ons which can increase your price.

Vorteile

Things we like most: Ease of use and functionality

Nachteile

Too much money for the amount we use it

Vorteile

OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.

Nachteile

The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Vorteile

Ease of use, routing algorithm, the UI/UX, automated customer notifications

Nachteile

Price is a bit steep, but you pay for what you get.

Vorteile

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

Nachteile

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

Vorteile

easy to use , user friendly , fleet managment

Nachteile

bugs , gets stuck , expensive to interact with other systems

Vorteile

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Nachteile

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Vorteile

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Nachteile

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

Vorteile

that it is a live tracker and accecable via the driver app with so much extra features

Nachteile

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Vorteile

I like very much the API intégration. Its easy to use

Nachteile

I don’t like the fact that we can’t let thé drivers auto assign themself task

Vorteile

I like a lot of the features that are offered with onfleet. I understand the motions behind all of the tech and set up. I enjoy being able to see on a map the deliveries that are going out and the color coded tasks in the bottom desktop view.

Nachteile

There are many cons to this system as a dispatch associate. The integration is the worst part of the system. We use dispense with our company and it has caused a lot of tech issues that either party are not taking responsibility for. I wish that there was a cleaner view to the task bar for delivery. Additionally we discovered that all communications to customers are automatically checked to disabled which is unhelpful for delivery purposes and becomes a task for distance that costs on efficiency.

Vorteile

Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients

Nachteile

I did not have access to reporting functions - but it would be great to have assistance with developing fields for data points and then translating them into reports...

I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.

Vorteile

keep tracking all shipping
perfect for everyone at work

Nachteile

I like everything about it
im please by this progam

Vorteile

Functionality and willingness to add features we request.

Nachteile

Would like to see routes get optimized based on start / end location vs. hub approach.

Vorteile

Tracking our drivers progress and location.

Nachteile

Sometimes slow to update or orders can not be found.

Vorteile

Easy to use software, live updates and tracking beneficial to staff and customers

Nachteile

The price point feels a little bit too high since the last increase

Vorteile

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

Nachteile

We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.

Vorteile

The simplicity of the UI makes it easy to find items and teach new users.

Nachteile

The speed once volume is added is borderline unusable.

Vorteile

Using the ETAs was difficult in the beginning but resolved

Nachteile

Integration not so user friendly but since it has been learned with customers support team

Vorteile

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

Nachteile

When a driver starts a task doesn’t have an option to change the task that want to do.

Vorteile

Easy to use and it's super user friendly

Nachteile

Sometimes glitches with Treez software so it sends our drivers to the wrong place