Synap

Vorteile

Easy to set up, maintain and use. When I have any problems, the chatbox is almost always answered quickly and issue is resolved within 20 mins or so. They listen to our suggestions and take them on board.

Nachteile

I think all of our issues have been resolved and, where relevant, our suggestions have been taken on board and a permanent feature.

Vorteile

The team of developers and our account manager are great at providing support, accepting suggestions, and figuring out how to manage the requests to provide the service we need. It's an easy system, with surprisingly robust features.

Nachteile

Because we were using the system in a unique way, there were minor issues. Synap's team was able to help us through those issues.

Vorteile

The LMS does everything that we need it to do and importantly we can self-manage the platform. Improvements have been made over time to facilitate this too - we appreciate the ongoing development. Excellent product support and dedicated account management.

Nachteile

It would be great to have some more features from the gamification perspective e.g. badges, points, leaderboards etc.

Vorteile

Customer Service, dedicated account manager

Nachteile

Lack of Hot spot or drag and question and answers

Vorteile

The number one thing we love about Synap is the support. There is an extensive library of documents, and on top of that we can quickly message the support team anytime. Our rep [sensitive content hidden]
scheduled several meeting with us while we were getting set up to make sure our deployment was easy and seamless. There are so many features we adore about Synap as well, importing entire exams worth of questions at once, being able to have a bucket of questions that automatically rotates to give a unique test to each learner, managing several courses, distributing materials to learners, I could go on all day. The interface is easy and intuitive for both educators and learners.

Nachteile

There are a few features we would like to see added such as learners being able to download videos directly from Synap, Surveys being available in Collections, and sorting/filtering being a bit easier. The support team was able to find a creative solution to every request, so it is all working just fine!

Vorteile

Nothing is ever too much trouble for them, from major changes to minor improvements. Their platform is excellent and i highly recommend it, its the service I get from [sensitive content hidden] and the team that i love. Working with Synap is more of a partnership than a transaction and it makes my job so much easier. I also love how customisable the platform is, I have been able to make significant personalisation via Synap to ensure the product does what i want, the way i want it.

Nachteile

The product is customisable as mentioned as a pro, but this can sometimes rely on code which can sometimes have an issue but the team are always on hand to respond quickly and resolve. The platform also doesnt do absolutely everything i WANT, but it does do everything i NEED so not a big deal.

In Betracht gezogene Alternativen

Warum Synap gewählt wurde

Gründe für den Wechsel zu Synap

Vorteile

Any problems resolved and information given to stop the same issue happening again.

Nachteile

Can sometimes take a little while for a reponse.

Vorteile

The features we like most about Synap are the spaced learning, mock exams, and the customer support we receive by the Synap team! When we want to make changes to our platform, they are always there to help us through the process and provide ideas for what we are trying to achieve.

Nachteile

We do not have any cons at the moment, we made some adjustments to our platform that made a good impact on the overall efficiency of the product.

Vorteile

The platform structure (Library items placed into Collections) make multiple course variations very easy - saving significant amounts of time.Extensive Integrations with Zapier and Segment. This streamlines administrative approach (e.g. automated enrolment) and gives us incredibly in-depth insights into platform usage.The platform is rapidly improving with more features and improved User/Admin Interfaces.Easily the best Learning Platform I have worked with or interacted with as a Student.

Nachteile

We have a very significant number of resources stored on the platform. With the current Admin Interface, navigating through these resources in the Library and Collection can be challenging.

Vorteile

Its clean layout, and responsiveness of the Synap team

Nachteile

A little confusing to set up initially, but once past this initial phase, easy to use

Vorteile

Our points of contact are a great help, always deliver when necessary

Nachteile

occasionally it may take time for requests to be fulfilled but this is only a slight annoyance, the standard at which they are fulfilled completely outweighs the negative of this.

Vorteile

Useful features, good support for new features to be implemented, easy to use.

Nachteile

Bulk adding new questions to quizzes can be tedious.

Vorteile

I like that the product is easy to use, easy to set up, affordable, and customer service is so fast and helpful.

Nachteile

At this time, I do not have any dislikes.

Vorteile

The customer support, customization of reports super fast results, responsiveness

Nachteile

the dual log ins were confusing to all, time difference between Uk and Indiana, the AI was a little picky in their flagging - turning ones head to cough is most likely not cheating

Vorteile

The platform offered ease of use. Synap provides excellent support.

Nachteile

We need to consider proctoring in the future.

Vorteile

Ongoing support and responsiveness of Synap team. New features keeping the product fresh and continuously improving user journey.

Nachteile

Needs better integration with proctoring software.

Vorteile

Product easy to use, very impressed with the customer service

Nachteile

Happy with Synap, nothing negative to report

Vorteile

What I liked most about Synap was not only the team being incredible helpful with setting everything up and migrating existing content over but the ease of use with the product. The team over at Synap also not only listen to user feedback but have implemented new product feature requests on numerous occasions which is very rare to see. Overall its just made life easier for our students...

Nachteile

Literally have nothing to say. Only downside is I wish I would've been with Synap earlier as it would've made things a whole lot easier :)

Vorteile

Synap has made a bespoke online testing programme for my university medical school students to reinforce their knowledge. The software was greatly appreciated by the students, who liked the fact that it was easy to use and also worked with a mobile app (although most of my students seemed to access it with a laptop -- which makes sense for formal studies).
I found that the Synap interface was easy to use both for uploading and for correcting issues with poorly performing items.

Nachteile

I do not have anything negative to say about the Synap workspace. I should say that my students did not use the spaced reinforcement function because our plans did not include it.

Vorteile

We used the program for online examinations. It was incredibly easy to use. There are so many useful features, e.g the fact that students could access all the sources that they need on the platform, the life-chat function that provided immediate real-time and professional assistance, the recording of the examinations and the clear instructions, made this program ideal for our first online examinations.

Nachteile

The only thing would be (and this is just a suggestion, it was not a problem) If it is possible to highlight each correct answer for each student for MCQ questions. The rest was really easy and easily integrated in our current LMS systems.

Vorteile

Just recently discovered Synap when looking to create an online learning platform for my company's user base and I was seriously impressed. It really is THE new platform to utilise for businesses looking to implement e-learning for their employees quickly and efficiently. Very intuitive software.

Nachteile

Can't fault the platform yet (been using for circa 6 months now)... let's hope it stays that way!

Vorteile

The best thing about the system is how straightforward it is to learn how to use it. I felt very confident in creating courses after a very short amount of time. Also, I like that once content has been added to the library, I can put together a new course in 10 minutes.
I love how responsive the development team is when I need them and how the system is always improving.
I really like how as an admin I can switch over to study mode to see what a learner would see.

Nachteile

There is only one small issue that we have faced.
We have clients in the NHS and one of the small problems we have is the deliverability of invitations to learners with NHS email addresses. This has been mainly down to the servers of such a large organisation. It is possible for the organisation to change this by whitelisting the Synap email address.

Vorteile

Ease of moving from a static unusable system to Synap LMS platform allows us more freedom to incorporate the features we required for our company.

Nachteile

Nothing currently, always have been willing to take on new ideas and functions.

Vorteile

Ease of use! A lot of our users wouldn't be that comfortable with online resources like this but the simplicity of the platform allows our students to learn and gain knowledge quickly & easily.

Adaptability - Features on the platform allow students to tailor the questions they need to improve on and improve their overall score. Their spaced repetition algorithm also helps highlight areas students need to improve

Nachteile

Nothing! Couldn't recommend it any higher. We've had over 500 students pass their exam as a result of Synap's platform

Vorteile

Intuitive to use and flexible enough to meet the needs of our students/learners.

Nachteile

Nothing - there have only minor tech issues and any we have had were corrected immediately

Vorteile

Spaced learning functionality supports long-term retention in an evidence-based and engaging format. Easy to create a wide variety of courses and assignments. Intuitive student user-experience and high quality on-boarding. Outstanding support for customising the platform for our use in a pilot study. Thank you Synap!

Nachteile

Group progress tracking could be streamlined, but the Synap team has quickly responded to all of our questions about this and found a great solution.

Vorteile

Really easy to use platform
Customisable according to your needs

Nachteile

Synap is an academic platform rather than a platform particularly designed for software firms like us so we weren't sure it would work, however with the help of the team we have been able to structure our content in a way that really serves our overall objectives

Vorteile

Readily customizable on the development end. Easy to use. Helpful chat feature, when needed. Got great feedback from our examinees, who used the platform for educational testing.

Nachteile

I personally did not have any issues that were "cons".

Vorteile

We appreciated the personal support and interaction during the set up process

Nachteile

There is inherent lack of end-user integration, common to all on-line courses

Vorteile

The software is user friendly and easily accessible for all. Content is easily loadable and interactive.

Nachteile

Sometimes the quality of my videos and length meant that they were unable to be uploaded in high quality and I had to convert the videos into lower resolution.