Routific

Vorteile

Reliability of ETA sharing and CMS feature.

Nachteile

The driver can't change the route but this is not a big deal for me.

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Warum Routific gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Routific

Vorteile

Rapid, same day route creation allowing significant adjustments to be made right up to dispatch.

Once appropriate headers are set very easy to plan multiple days ahead with some basic google sheet filtering, and flexibility to choose matching headers during upload.

bolt-on pricing on text notifications being per-vehicle-per-month, not per customer, far easier to budget and maintain suitable information to customers.

Nachteile

some issues with pin mapping for certain addresses, uncertain as to whether this is a Routific specific issue or a general google-powered maps issue.

only allows for one break period for driver profiles which can lead to some awkward time planning and forced gaps, and one time window for customers.

No functionality to plan a cycling route - mapping reliant on roads only, understandable though it would be a massive boon if possible.

Vorteile

How quick it puts the routes together and that you can select different options.
And the customer service.

Nachteile

I was very disappointed to know that to retrieve my driver notes and places she stops, I had to pay an additional fee.

Vorteile

Ease of use. I was able to provide a csv files with my names, phone, email and addresses and the output retained that data for my next step.

Nachteile

I couldn't just copy and paste my data, adding the extra step to create the csv file fom my spreadsheet.

Vorteile

Ease of use. Great customer support. Detailed Analytics. Cost vs Value. Customer notification integration. Time savings. Value add features

Nachteile

If I had to rate something down, it would be that the new Routific (Beta) reoptimizes. already optimized routes when dropping a new order on to a route.

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Vorteile

Extremely easy user interface. I needed to generate optimized routes for 20-40 drivers and 500 addresses. I was able to do this without having to trudge through a lot of other features that I didn't need. The routes were generated quickly, and were very drivable. For output I used the spreadsheet that shows all routes and all stops per route. This was perfect for me because the drivers didn't want to get routes over their phones via a dedicated app or a list of hot links to feed into Google Maps. It was easy to go into Settings and customize my optimization criteria. The Routific staff that I corresponded with were extremely friendly and helpful, which made the whole experience a real pleasure

Nachteile

I wish I could have gotten the "solution" spreadsheet with a separate tab for each driver (in addition to the main overall tab that I already got), plus a simple pdf of stop addresses for each driver. I wish the free trial allowed more than 20 drivers, although I understand that Routific would have raised the limit for me if I had really pressed.

Vorteile

I love how convenient it was to keep tracking of my drivers and thier deliveries. Delivery Sundays were always pretty stressful and Routific helped eliminate a lot of that burden.

Nachteile

The only con was that I was unable to track my drivers from my mobile device. I was able to with a tablet, but that was a bit cumbersome. I know the Beta Routific offers this, but I never transitioned into the Beta.

Vorteile

It is incredibly easy to setup, a breeze to learn and a pleasure to use.

Nachteile

It would be great to have an app for administering routes.

Vorteile

I liked its ease of use. Not all of our processes are online and it can be used efficiently by our staff who are tech-savvy as well as those who like to operate more in an 'old-school' fashion. I did trials with many of these programs before finding Routific and then was happy that I had found the one that worked best for our operation.

Nachteile

No cons as far as our use goes. It does everything we ask of it.

Vorteile

The accuracy and ease to use coupled with the seamless integration with other systems.

Nachteile

Getting around the integration of the mapping system was hard at the beginning but the Routific helped a lot!

Vorteile

Not only has Routific been beneficial to us as a route optimization software (very easy to pick up on), but also very useful as a tool that stores information about our Customers and their specific info that is essential for our drivers to know. Customer notifications are an excellent feature that helps customers stay updated on their orders without the need to contact us to update them about their orders. We also love the Delivery Tracking Link feature included in the Customer Notifications, as it helps our customers visualize where their order is.Anytime we've had to reach out to Routific for help or suggestions, they’ve always treated us with the utmost respect and provided excellent feedback and service in a very timely manner. Truly one of the best customer service experiences we have ever had.As a developer, I appreciate Routific having APIs to access whenever our company is ready to create its own platform and interconnect it with Routific's when the time is right.

Nachteile

No downsides; Routific has shown us that anything we find to be "negative, they are more than open to getting it corrected or improved upon with their team.

Vorteile

The routing is great and the support of the company is amazing - highly recommended

Nachteile

Nothing special to say here. We are very satisfied

Vorteile

Very user friendly. Extremely capable system. I was so impressed with the system the first time we used it a few years back to deliver our Christmas gifts. It is by far the best planning, optimizing and dispatch system I have used/tried. It is fast, it requires not too much knowledge of the dispatching world.

Nachteile

As with any system, there is a learning curve, but when you have thousands of adresses to deliver, you need to put parameters. Routific has lots of parameters and allows us to schedule properly, set an amount of items per drivers, set a speed per drivers etc... It is a lot to configure at first.

Vorteile

Extremely responsive in a timely manner and supportive.

Nachteile

Can't think of anything at the moment...

Vorteile

We used the system to route drivers for a one time delivery project. It was easy to use and the routes were well optimized. There were no complaints from our drivers.

Nachteile

We did not have any problems using Routific.

Vorteile

Fast and easy to use. Easy to integrate with basic custom automation as well.

Nachteile

Pricing could be lower. The map function sometimes picks routes that don't make a lot of sense like side streets, back alleys, etc.

Vorteile

very easy to set up, upload bulk orders/deliveries and very quick to adjust the deliveries into a smooth route. I really like the live tracking, when customer call and ask when they will get there order I can easily check the system and give the customer a realistic time frame.

Nachteile

It would be great if you could have an admin app for phones. when customers call me about there order i have to always go to a PC login in open the program then fine the route etc. if it was an admin phone app that can see the live routes it would be very helpful for people on the go.

As a small/medium business who has just started online sales you have to subscribed to many applications. you need to pay for online store, integration apps (zapier), Mailchimp and now for delivery a routific. when you compare routific to the other apps on the chain i spend more money on it and get the lower level (less premium version) where on my other apps i pay less but i am on higher tiers.

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Warum Routific gewählt wurde

Gründe für den Wechsel zu Routific

Vorteile

Ease of use. It is extremely intuitive and simple to set up.

Nachteile

The solution is missing analytics of your routes

Vorteile

We had to pivot quickly from doing farmers markets to making deliveries after coronavirus hit. Routific ended up being a perfect solution for us, helping us manage 5 drivers and 150 deliveries all delivering on the same day. Getting set up was super intuitive and quick, and we were operationalized within an hour of creating an account. The routing algorithm isn't very customizable, but it's very easy to drag and drop stops from one driver to another, or to shift the stops around. Driver experience was very smooth as well.

Nachteile

Team at Routific is still adding features, so this will likely be outdated soon after writing (April 3, 2020). The interaction between the software and native map apps on the phone could use a little work. Also as mentioned, the routing algorithm is set up to basically only give out an even number of stops to each driver, regardless of length of route. It's easy enough to fix and we can ship a full manifest, exactly how we want it, with 15 minutes of work after uploading the stops.

Vorteile

The ability to change which driver was taking each delivery. We make changes right up until the trucks are leaving based on weight, traffic, backorders, etc. so being able to drag and drop stops from one driver to another allows us to balance the routes.

Nachteile

We are looking for a system that also GPS tracks the drivers so we can confirm that they have completed the stops, along with e-signatures for our deliveries.

Vorteile

Easy to use, very professional, great customer support

Nachteile

all good nothing bad at all better than all others online

Vorteile

We are very happy with the features that we use regularly on Routiffic. It is easy to use and easy to train people on. It saves us time and makes us more effective and efficient.

Nachteile

There are a great deal of features that we do not, at this point need - but it is nice to know they are there for when we need them

Vorteile

I love this software because it is so simple and easy to use. It helps us a lot with our daily runs. It's a really easy and great tool to have. Customer service is amazing. They are really committed to this product and to their customers.

Nachteile

There are a few things that are still missing. For example, switching an order from one date to another would be extremely helpful as some customers are not available on some dates. Also being able to select more than 1 order to unschedule it. I like to make my own runs but Routific routes them on its own and I have to unschedule them 1 by 1.

Vorteile

Extremely low learning curve. UI is simple to understand.
High quality and rapid response to help requests.
No unnecessary features.
Flexibility in how you use it. Does not push you into one style.
Useful for same-day delivery businesses, which are a big challenge.
Excellent trial offer to get you started.

Nachteile

Some of the UI elements are a bit buggy requiring careful clicking. (Route/stop timeline)
Some of the process UI is annoying, inefficient. (Unnecessary confirmation dialogs when selecting drivers.)

Vorteile

Routific is a Route optimizer that helps you organize the best route possible to save time and fuel.

What i like the most is that it has two interfaces: dispatcher mode and driver mode to make it easier to understand.

Nachteile

I think the middle plan could be less expensive, considering the small companies like mine that are just beginning in the business.

Vorteile

wanted to express our satisfaction with the route map system your team has provided. It has significantly enhanced our delivery operations, and we want to share our positive experience.

The efficiency of the route map system has played a pivotal role in our deliveries, enabling us to optimize routes and enhance overall delivery timelines. As a result, our customers have taken notice of the improved service and have been expressing positive feedback through our messaging system.
We appreciate the effort your team has put into developing and maintaining this system. It has become an invaluable asset to our operations, and we look forward to continued collaboration.

Thank you for providing a tool that has not only streamlined our processes but also contributed to the positive perception of our brand in the eyes of our customers.

Nachteile

I would like to bring to your attention the challenging economic conditions we are facing in Sri Lanka. The fluctuating exchange rates and the depreciation of the Sri Lankan rupee have significantly impacted our operational costs. As a result, we are finding it increasingly difficult to absorb the rising expenses associated with your services

Vorteile

The ease of use, simplicity, and customer service is second to none. I have tried and demo's every routing tool out there and none come close to Routific with ease of use and simplicity.

Nachteile

Customer notifications - I wish the platform could customize notifications per each customer. Meaning, unless you delivery for one customer only; you can't add in their name or other customers will get that alert with another company's name. It would be great to have customized alerts.

Vorteile

As someone with a background in software design, I give Routific 5 stars. The user interface is excellent, the navigation in the software is intuitive, and the manual is well designed and helpful. The software developers are very good at what they do.
I also liked the live demo which allowed me to see Routific in action and to ask questions.

Nachteile

I haven't found anything to dislike about the software and, based on my experience so far, I don't expect I will.

Vorteile

Automating the process has made a massive improvement in my business - tedious manual management of routing is long a thing of the past

Nachteile

The text template has been a bit challenging to work with. I understand that the regulatory process around automated texting is challenging and varies from state to state but it's an issue when customers are not getting a text that is recognizably from my business

Vorteile

Routific makes scheduling your route a breeze and transferring it to a spreadsheet just as easy. The app is super easy to use and can be downloaded and taught to new drivers in minutes. The customer notification function makes our small business look like a big business and also keeps them very well informed about their delivery with the touch of a button.

Nachteile

We have not really had any issues in the couple of years we have been customers but if I had to pick something that could be improved on I would say that it would be nice to be able to have the ability to add more characters or even logos to the customer notification texts.

Vorteile

We have had the pleasure of utilizing Routific for our flower delivery business, and I must say it has been an absolute game-changer. If you're looking to enhance efficiency, save time, and maximize productivity, look no further than Routific. The experience is seamless and user-friendly. The platform's intuitive interface allows us to quickly input our destinations, preferences, and time constraints. It effortlessly handles complex delivery routes with remarkable precision.One of the standout features is its powerful algorithm, which swiftly processes vast amounts of data to generate optimized routes. Within moments, I receive an intelligently optimized itinerary that significantly reduces travel time and mileage, resulting in considerable cost savings for my business. It accounts for various factors such as traffic conditions, time windows, and even prioritized certain stops based on specific criteria I set. It has streamlined my operations. Routific's dedication to accuracy is truly commendable. Another aspect that truly sets Routific apart is its exceptional customer support. The team behind this service is just awesome. They are knowledgeable, responsive, and genuinely invested in helping their users succeed. Whenever we have questions or encounter a challenge, the support team is there to provide prompt assistance, ensuring a smooth and hassle-free experience. 5-stars: It is an invaluable tool that will revolutionize the way you navigate delivery routes.

Nachteile

Nothing! Truly. They are very receptive and have made changes over the years that have addressed our feedback.

Vorteile

We like the ability to load routes using a template

Nachteile

We think that the live tracking feature should be a standard and not an addon.

Vorteile

Other trials were of no use as they had a limit on the number of addresses, so the one week model was perfect.Once addresses were added I was amazed at how easy it was to text a route to a mobile number (driver) and them manage the route from there. The links into Google maps for directions made the deliveries so simple!!

Nachteile

Nothing. This product saved me hours and hours planning and driving, and as such a ton of money also!

Vorteile

Our nonprofit organization has been using Routific for the past few years to regularly deliver food packages to families in need. Each dispatch, we need to manage 100+ delivery recipients as well as dozens of drivers. Planning the delivery routes manually would be challenging, but thanks to Routific we are able to create efficient routes very quickly. Inputting driver and stop information is quite simple, as it can import from spreadsheets. In addition, we have used the API features to integrate Routific with our internal spreadsheets and automate our dispatch process even further. Routific also automatically validates address data and highlights possible errors, which is very helpful as our data can be quite messy at times. The driver app is also easy to use, and we have received positive feedback from our drivers. The integration with mapping apps helps them navigate their routes, and we are also able to track their delivery success and performance afterwards to identify any areas for improvement.

Nachteile

We haven't run into any issues with Routific, and it's been a great fit for our organization's needs.

Vorteile

- Great route optimization by 1.000+ orders a day
- Easy to edit routes
- Very easy upload functionality

Nachteile

- No communication directly to the customer from the app

Vorteile

Routific has been instrumental in our charity successfully expanding our Christmas Tree collection fundraising scheme across our entire catchment area. What used to take a person days of preparation using paper maps can now be done in a few minutes, and tailored until exactly as desired.We especially love the way that routes are dispatched to driver's smartphones, working like an app within the phone's internet browser, but without requiring an actual app to be downloaded.

Nachteile

It can take a little while to work out how best to format and upload your address data for most accurate results. But once you administrators are familiar with the system and how best to use it for your organisation, it works very well.

Vorteile

Platform was straight forward and easy to use for the admin and drivers. Clean and user friendly, functional and not ‘cluggy’ like some of the other platforms I have trialled.

Nachteile

No further recommendations at this stage.

Vorteile

We use 50 volunteers to deliver 1,000 meals in 90 minutes. Planning routes and getting volunteers to their destination on time is a nightmare. Routific makes it easy. It gives us the best route in minutes and then puts it on the driver's cell phone so that they can find it. That's easy.

Nachteile

The spreadsheet that we used previously wasn't formatted correctly so that it could be imported into Routific so we had to do some work to reformat our data. That was the only issue we had.

Vorteile

In a religious institution which has annual delivers to all members. Routific has graciously granted us access to their software allowing our volunteer drivers to deliver packages to each of our 300+ members. As the person creating the routings I found Routific an easy to use product. I was about to import both member and driver lists from an EXCEL spreadsheet saving hours of time over manually entering data. Each driver was provided an efficient route from a central starting point ending up at their own home. Speaking with the drivers, I was informed that the routings provided to them made for an easy drive.

Nachteile

After reviewing several products I was not able to find any features in Routific that I consider CONS

Vorteile

So easy to upload your Excel and it plans your delivery route for you. A very important tool to save time/money.

Nachteile

there are no dislikes about Routific. It works perfectly.

Vorteile

I liked the fact that I was not trying to figure out how to route our drivers on my own. The system works well almost 100% of the time, with very little down time and the routes it produces are efficient and streamlined for our drivers. The notification system is a must for our customers and while it works well, it would be nice if it was a bit more accurate. There are always parts of software programs that could always be improved but overall this is a great program and we would be lost without it. The customer service is amazing!

Nachteile

I wish we had more options for personalization for more of our needs. For example, being able to send notifications both through email and SMS and not just one or the other. Also, it would be helpful to be able to schedule dispatching routes so that the delivery emails go out on the day of delivery instead of when they are dispatched. Having the ability to use both the apps for our drivers instead of just one or the other would be very helpful. Being able to schedule routes and drivers across multiple days would be a game changer. A big issue is the Google maps that the directions are given in. Google maps is terrible and will send our drivers to the wrong location many times each week. If they aren't paying attention to the town they end up driving over an hour out of their way, which is causes us to lose customers and money. It would be nice if they could choose which app the directions are sent to.

Vorteile

My favorite feature about Routific is how easy is it to dispatch routes to drivers. For a brand new driver, all they have to do is install the app on their phone. After that, Routific sends a text message with a link that opens the route automatically in the app. For dispatchers working with tech-impaired employees, this is a life-saver! You don't have to create accounts for them or share passwords or anything like that.

The driver app is also attractive with a clean and intuitive UI. It's easy for people to learn to use. As a dispatcher, the web UI is clean and attractive. It feels lightweight even though it's doing a lot. Creating a route with multiple drivers and quite a few stops, especially when there are unique situations, is complex--however, Routific makes it about as easy as I can imagine it being. It is very flexible, allowing for lots of changes and variables, and it handles it all easily.

It's nice that the driver app allows drivers to use the navigation app of their choice (Waze, Google Maps, Apple Maps). Not only does it allow for the possibility of superior navigation, but it is also one less thing to teach the driver.

The customer notifications are incredibly easy to setup and they work very well.

Nachteile

As great as the software is, it does get expensive quickly. In fact, for a small business, it's about as expensive as I think we could take, especially with its per vehicle pricing model. I think maybe plans that included a certain number of vehicles might make more sense. Also, the pricing for customer notifications feels exorbitant. It starts at $16 (annual plan, $19 for monthly), which might be reasonable alone, but that price is per vehicle. If you have a few active vehicles on your delivery route, you'll be paying a steep cost for those text messages. This really should be a flat fee service I think.

Feature-wise, my main complaint would be in regard to customer notifications--you can only choose SMS only or email only. If you need to mix and match notifications because some stops can't receive SMS notifications and others don't have emails, you're out of luck.

Secondarily, while you can see the location of drivers in real-time, Routific does not seem to show the routes that drivers actually took, along with speeds and related data. There have been times when that would have been helpful. It also doesn't seem to provide GPS data to verify the location when the driver marks a delivery completed.

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Gründe für den Wechsel zu Routific

Vorteile

The ease of use and flexibility. Ability to download routes and route summaries. Ability to move a stop to another route or switch drivers.

Nachteile

I wish I could download more drivers than my subscription maximum of 10.

Vorteile

It's ease of use is a huge benefit and the reporting provided is great.

Nachteile

Nothing not to like, biking delivery on its way too

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Vorteile

With just a little figuring we were able to use Routific with great results. Easy to create driver profiles, easy to set up with orders from Shopify, easy for drivers to use.  We are a first time e-commerce site and plunged directly into making about 25 daily local deliveries in an area that spans 75 miles. All our drivers are volunteers so they had no special experience making deliveries, and I had no experience making routes. With Routific, it was so easy to select the orders in Shopify and in minutes have an optimal route. The app is browser based which the drivers really appreciated, they didn't want yet another app on their phones, and it meant there were almost no instructions I had to communicate to them. They got a text, they opened the program on the browser, and off they went. When each delivery was finished, the app checked it off and sent them to the next address. Soooo user-friendly!

Nachteile

It wasn't immediately obvious how to find on the dashboard the routes already created, but perhaps this was lack of familiarity as I did figure it out after a while.

Vorteile

Ease of Use. It was exceptionally easy for my team to integrate with our ERP. This is due to the API being well structured and the Documentation being well laid out and containing all the relevant information.
The UI is very well laid out and my staff had no trouble at all learning how to use it. Our driver also finds the web interface easy to use and very intuitive. the way he can open the next destination in Google Maps saves him a lot of time.

Nachteile

I don’t really see any Cons. The Features that I would like to see in the software in the future are, the ability to track the driver in realtime and possibility a native Android App.

Vorteile

Incredible product and so intuitive and easy to use with our current systems. A simple export from our software and quickly uploads into Routific.

Nachteile

Traffic estimates can be off sometimes leading to longer days but we've been able to make adjustments to fix for that.

Vorteile

All the features which make the package flexible

Nachteile

The lates app update - all is good except the fact you can no longer swipe up to see all the details of the order/customer

Vorteile

Uploading the customers, creating drivers and letting Routific do the task of routing the deliveries saved 70% of our daily operations time.

Nachteile

Live tracking needs to be improved. Customer communications also need improvement.

Vorteile

Routific is a joy to use. We only use it weekly so we aren't power users, but Routific is thoughtfully designed and is intuitive to work with. The ease of reordering stops is great, and the drivers love the phone app so we can dispatch their routes to them.

Nachteile

Sometimes I check "Don't show this again" and it shows it again, so I am clicking away boxes when I am trying to work. There is nothing substantially bothersome, they have clearly worked hard on the design.