User.com

Vorteile

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Nachteile

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

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Warum User.com gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu User.com

Vorteile

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Nachteile

There could be more nice-looking templates to build emails and pop-ups.

In Betracht gezogene Alternativen

Warum User.com gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu User.com

Vorteile

It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.

Nachteile

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?

Vorteile

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Nachteile

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Vorteile

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Nachteile

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

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Gründe für den Wechsel zu User.com

Vorteile

First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to

Nachteile

I really miss a section of the tool where i could gather product feedback from users

Vorteile

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Nachteile

Some features aren't so flexible as they could be.

Vorteile

I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries.

Nachteile

They have bad customer support and administration. I applied a free plan some years ago and when I was applying, it was written it's lifetime free. But later they removed free plan and I see a message on the admin panel that is "Time to pay". I told it's not a good approach to say "Time to pay" but they don't understand. It was misleading because the free plan should be continued but it wasn't. Yesterday, I've got an email from them, it's written I have 0 new customers... like that. I logged in the admin panel and I still couldn't use any functionality but "time to pay" text was gone (good move). I wanted to delete my account but I couldn't reach settings page. I need to apply a plan to reach settings page in the admin panel. I used real-chat and wrote that "please delete my account" but I still have an account and they didn't delete my account yet. I hope they delete my account and they never contact me anymore.

Vorteile

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Nachteile

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

Vorteile

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website.
- their support is awesome! They help to solve problems immediately

Nachteile

Nothing to dislike at the moment, if something appears, I will get back to this review.

Vorteile

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly

Nachteile

I wish their email builder was available on lower-tiered plans

Vorteile

Herramienta que te ofrece muchas opciones para mejorar tus procesos de venta, sencilla de implementar sin necesidad de conocimientos técnicos

Nachteile

La aplicación a veces es algo lenta, pero por lo general va muy bien

Vorteile

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Nachteile

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Vorteile

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

Nachteile

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough.

As I say, small downside and probably a very personal preference.

Vorteile

+ super advanced marketing campaign builder
+ easy to install (custom script, JS)
+ custom attributes you can add

Nachteile

- advanced Actions can be confusing
- basic look of a live chat (but I see they improved it though)

Vorteile

The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.

Nachteile

Lack of some of the features like Magicmap, in App video call.

In Betracht gezogene Alternativen

Vorteile

It is very useful and helps us to provide business

Nachteile

Integration with mobile phone

Vorteile

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Nachteile

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Vorteile

User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.

Nachteile

Everything seems working well, however we're awaiting for even more automation stuff.

Vorteile

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Nachteile

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat.
and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Vorteile

Visual Sales Pipeline
Analytics & User Segmentation
Live Chat
Calendar Integration
Multiple languages supported

Nachteile

I look forward to seeing what additional functionality and integrations they add in the near future

Vorteile

- well written api docs and tech support
- does the boring stuff for you
- nicely plays with other apps

Nachteile

exports and imports go slow, especially from Intercom

Vorteile

- easy interface,
- lots of features
- can replace mailchimp for mail automation and
- easy to create complete triggers based on user actions

Nachteile

- i can not yet connect it with zapier or my crm (insightly)
- Knowledge base good be extended with more detail info on features.

Vorteile

Modern look ,
cool feature actions: I build my own marketing campaign, it's awesome ! they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful! The among of people tracking in their plan so big so I thought has there is a trick, but no!

Nachteile

some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.

Vorteile

Customer service, customization, robustness without sacrificing light weight.

Nachteile

Certain features/functions are less visible/hard to find.

Vorteile

Not only User is so easy-to-use, but the range of possibilities is unlimited with this tool. You can manage from one place I'd say all of your communications channels with your users, whether we talk about leads, prospects, people looking for support on your live chat and MORE.

Nachteile

My experience with User has been so far, so good. I'm happy with the value they provide and the support I've received along the way.

Vorteile

- many features and settings
- nice interface

Nachteile

- heavy navigation, too much clicking
- not clear pricing at begining

Vorteile

Covers most needs for customer messaging

Nachteile

Some minor software bugs. Which is understandable, because the startup is new

Vorteile

simplicity, quick implementation, handy support team

Nachteile

sometimes it’s loading pretty slow

Vorteile

The trigger messages and the chatting tool features. Also, the layout of the chat option on the website looks cool!

Nachteile

The newsletter template tool doesn't work very convenient. Mailchimp is way better for that, so we design them there and export to HTML.

Vorteile

So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job. I wish I could have discovered this tool sooner. :)

Nachteile

I'm continuously exploring the other features of User.com and I'm overall happy so far!

Vorteile

I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically. UserEngage has great UI and so I was able to get up and running right away with no problems. If you're a business and looking to communicate with visitors and customers, you should give it a try.

Vorteile

Perfect customer support - prompt, precise, superkind!

Nachteile

Creating campaigns for automation is a little bit confusing when you start.