WebinarNinja

Vorteile

* It is really fast to setup a webinar with webinar ninja and what attracted me to it the most is the fact there is no install on the users side unlike the likes of GoToWebinar, Zoom etc.
* Comes with landing pages and has it's own webinar directory.
* Live, evergreen and combo webinars available as well as series.
* It has all the functionality you need for your business, including offers, polls and easy to understand stats.
* I can play YouTube videos etc too in my presentation.
* Their chat support is fantastic and fast. I always feel like I have been given more the enough time to answer all my questions, even if it isn't the question I started with.
* They give regular trainings to help with building your own webinars.
* Email sequence is standard and yes to edit accordingly.
* I have always had positive feedback after my webinars.

Nachteile

These are small things that are more I'd like to have.
* Polls all get shown together (as far as happened to me). Would be fantastic to be able to switch them on like the offers.
* I would love an on demand evergreen option, I think this is coming soon though. There is evergreen with set time and date already.
* I have had problems with running my presentation directly from powerpoint so now I just upload the slides. This is in pdf so any animation is gone. I just create extra slides to get around this though.

Vorteile

What I like most is a very simple dashboard where it's pretty obvious what to do to set up a webinar. I also like that you can capture the email addresses of registrants within the software and you don't have to use a third-party autoresponder email provider. And then we have a nice Nifty you can customize your landing page which is nice as well and you can easily upload videos, pictures or link to YouTube videos as well.

Nachteile

My least favourite thing is that you cannot test a webinar before you implement and therefore if your plan is to send paid traffic to your webinar you can't actually verify it is working before you start paying for the traffic. This is a major drawback. Also there is an additional charge from my original lifetime plan to include Facebook pixel tracking which seems like a basic feature and since they do offer it it should be included in Legacy members programs.

Vorteile

It's super cheap compared to other competitors. With a standard plan you can do almost as much as with a Zoom plan, at a quarter of the cost.
It's easy to use.
It has the option to embed the registration form on your landing pages and redirect the subscribers to your own thank you page, so you can basically customize everything and install Facebook tracking pixels like you would've normally do.

Nachteile

The audio is not the best.
The presentation upload process is super glitchy, if your presentation is a little heavy, it will take DAYS to upload it to WebinarNinja. Sometimes it stops working but it never gives you an error, so you think it's uploading but it really isn't.
The customer service is non-existent. I filled out a form two weeks ago and I'm still waiting for a reply (I'm a paying customer, not a trial user).

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Vorteile

Very easy to create and deploy webinars. Way less complicated than most stuff that's out there. So if you just want to run a webinar that works without all the bells and whistles, webinarninja is a great choice.

Nachteile

I wish there was a way to change the host name on individual webinars; the stability of the platform could be improved (still receive lots of complaints on the webinars themselves when volume or video goes out, or they can't log on b/c they're on some browser other than Chrome on a desktop); would love to see post webinar email sequence integration (like the reminder emails, but that go out after the webinar is complete, so I don't have to use a separate email marketing system to send those emails)

Vorteile

I love that WebinarNinja is always improving upon their product. I've used it for about 2 years now and love it. They also provide educational webinars to help you give amazing webinars and understand how to reach your goals using their software. It is soo easy to use from start to finish and I have never had an issue running a webinar.

Nachteile

Honestly nothing, but if I have to list something it doesn't integrate directly with Mailerlite the email marketing system I use, however I am able to integrate it with Zapier, so it's not really an issue.

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Vorteile

I grew up with Webinininja. As with allm the beginning is bumpy ... but the customer service has always been great

Nachteile

It was unstable at the beginning, the webinars broke off in the middle and I did not come to my own event anymore.Unfortunately I can not stream on Facebook

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Vorteile

We thought it would make for a better user experience for attendees.

Nachteile

We had to use Zoom for our webinar. Went forward without a hitch.
Building a registration page for a panel of speakers, was tough, even for someone who can code.
There is no way to edit their GDPR opt in, afte consulting our expert in bp, it was not fit for purpose. Support team didn't offer any solutions.
They had a limited number of people you can host with, this was somewhere in the small print. There were many opportunities in the system to make this clear.

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Vorteile

How easy it was to use. With a few clicks I had a webinar up and running. I thought it would be much harder, but WebinarNinja made it as easy as I think it could possible be.

Nachteile

Early on the user interface had an outdated look and feel. That has gotten much better over time.

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Vorteile

The software is easy to use and the features got better and better over the years. It's a great price - quality balance. And they have an amazing customer service!

Nachteile

In the beginning it didn't looked that fancy and nice but it got way better over the years.

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Vorteile

I liked the upgrades they just keep getting better. The option to add videos, the academy now and so many perks i love it.

Nachteile

It's not intuitive. If you haven't logged in, in a while you may forget how to set up a webinar. That means watching the how to video again. Time gone.

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Vorteile

With any Product or service it is the Support that impresses myself #1 + ease of use.
The less steps I need to jump to get the information and job done the better I feel.

Nachteile

Many 3 parties don't recognize WebinarNinja which is upsetting but with the features included within WebinarNinja you only need to direct them to the sign-up page which is hosted with them and easily customized.

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Vorteile

WebinarNinja has morphed into a clean, intuitive, easy-to-manage platform over the time I’ve been a user. It’s fully web-based, so I don’t worry about losing viewers as much as I did with GTW and Zoom, where software was required to be downloaded. Overall, my viewers tell me they like the experience better for presentations.

Nachteile

The platform does one thing very well, which is traditional live webinars. However, it lacks a few marketing savvy capabilities with its automated webinar features (date selection is not totally obvious during registration) and the questions, downloads, and CTA buttons are not in the main viewing area for attendees, so they have to scroll down during a webinar to access them. WN has announced an updated interface to address this, but they are self-funded, so development is slower than users like me would like.

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Vorteile

It was affordable with a bunch of seemingly great perks but the difficulty of manually having to do everything myself is terrible.

Nachteile

Continual issues that mean I have to manually check in on my webinar every day to make sure things are running smoothly. Follow-up emails also cannot be customised further than bolding, italicising, and making sections of text into a heading style. No images, no colours, nothing.

Vorteile

I've grown as a user as WebinarNinja has grown and firstly, it's obvious that WN cares about customers because WN listens to feedback and implements changes. Secondly, WN keeps up with changing tech and steps up to make needed changes a priority.

Nachteile

Initially, I did not like that a potential client needed to login to be able to watch one of my webinars and I couldn't exactly promote from WN as I initially wanted.

Vorteile

This is a great piece of software that has just gotten better and better over time
the team are always improving and adding to the functionality

Nachteile

It can be a little restrictive sometimes on signups and landing pages and sometimes when things are improved its hard to find where stuff has gone

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Vorteile

Easy to set up implement your webinars.

Nachteile

The worst customer service I've ever dealt with.

Vorteile

Simple. Not overly feature laden like a few other webinar platforms.
Whenever I've set up an event it feels like I'm using a system that is getting the job done without confusion and that's a relief. I want to not have to think much and whoever designed the event setup process understands UI flow.
Personally, doing any presentation or sales meeting --- I don't need anything that is frustrating to use.
Email follow up built in, nice.
I like the templates ... I don't need a load of fancy templates ... and WN has enough for me ... for now.

Nachteile

Wouldn't hurt to add more landing page templates.
And more 'easy' customization of them to add our own unique spin.
I know it's not a necessity these days, but phone support would be a bonus. It's not a complaint because many companies don't provide this.
Video quality is not dependable.
Normally this would be top on my list, but since I use another platform if I'm going to do a video type conference call, it doesn't get in my way a lot. That said, it's actually pretty frustrating and it should be a top priority since video is where it's at to establish trust.

Vorteile

Very quick set-up - within minutes I become a Creator! Immediate results!

Nachteile

The only "wish" I have is that I would love to be able to import images and use them to display while I am on my webinar - right now it seems to be just PDF Files that can be imported so fingers crossed that this will be a feature in the future. Which by the why is another reason I am using webinarNinja because from other reviews I've read the software keeps improving and there are regular updates which tells me that there will always something new on the horizon that will make the experience even better!

Vorteile

WebinarNinja has been the best fit for our live event needs. What I like most about the software is that it's easy to use and set-up. Like anything else, you need to familiarize yourself with their product on both the backend and when presenting. Once you do, it's pretty great. I looked at a lot of other options, and I selected WebinarNinja because of a few key things:
- Pre-uploading content before the events (from PowerPoints to video links)
- Live Events are best when you show a face LIVE, the Picture-in-Picture is great so they can always see the face while presenting other assets
- Setting up offers for live events
- Auto-recording of all events (no worries if you forgot to opt-in to record) PLUS the recording is available FAST! With other platforms, you have to wait a few hours.
- Price - Easy monthly subscription fee, perfect for my budget

Nachteile

A few cons:
- I have to recommend to my registrants to login to the live event from Chrome. This allows for the best experience. Sometimes we have folks that can only use Microsoft products, so it gets tricky.
- A few low quality broadcasts when I have more attendees.
- Not having the ability to delete past webinars (we sometimes run test webinars, and I want to delete them to keep my list with legit past events)

Vorteile

I like the promise of webinarninja and the fact that it’s built by a frustrated webinar user. It promises a lot.

Nachteile

It’s just not stable or reliable. The features stop working mid webinar.

Vorteile

I started using WebinarNinja after attempting to use another webinar program, and WebinarNinja proved superior in every way. From its user-friendly interface, the ease of use, the quality of the webinars I have produced, and the incredibly responsive customer service, WebinarNinja has impressed me every step of the way.

Nachteile

There are a few features that the program still lacks that will eventually make it outstanding: an evergreen option, the ability to track who has engaged with a webinar via the replay link, ability to play video with sound during a webinar, and the ability to reveal offers at appointed times during a replay.

Vorteile

Webinar Ninja is a great program to host your webinars on. It was easy to use after you learned the basics of the program. You are able to upload Powerpoint slides or share your screen with attendees. Attendees can enter questions and receive a special offer during the webinar. You can record your webinar for future use. I only had to contact support a couple of times and they were always able to help me. The WN knowledge center is very helpful in learning how to use the program. The WN team is always updating the software with new features to make functionality better.

Nachteile

Really, the only con was the learning curve. This is the same with all-new programs you try to learn. Once you practice on a few test webinars, you know the program.

Vorteile

I create training videos, and alert folks to there availability.
The training works well as a forward to an in-person training session.
Even as a first time user, this was straight forward.
This was made available as a "view any time" webinar.

Nachteile

Right now, in the new version the "view any time" is not yet available.
Since this was my prime use of the software, I am limited at the moment.
I do not expect this to be a problem for long, however.
I hope to see it added soon.

Vorteile

Ease of use.
Option to duplicate webinars.
Ability to have webinar participants post questions separately from the chat.
Ability to show participants which specific question I am answering in the webinar.

Nachteile

Inability to import list of participants.

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Vorteile

Ease of use, you don't have to install any software to use. Same goes for your attendees, all they need is a modern webbrowser.
Creating a webinar is easy to. You can also easely duplicated webinars. And because it's so easy it's also a lot more fun to use.

Nachteile

There isn;t a simple connection between facebook lead ads and WN, but if you know your way around zapier it's possible to create such a thing yourself.

Vorteile

I really like the features that WebinarNinja has, since it makes it easy for the interaction in the webinars to be professional and we have every detail covered when we want to cover an important point in the webinars, it is very easy to configure. It has a very attentive technical support team and is very committed to solving our doubts, communication is stable, the image is not distorted, it is an ideal software for my work area.

Nachteile

I don't really have any complaints or issues that have persisted for long periods of time as the support team always works on time and tries to resolve issues quickly.

Vorteile

Stole 100$ from me. Avoid this company.WebinarNinja is stealing money from people who sign up to their free trial. I signed up to the free trial. They intentionally do not send you emails letting you know when your free trial comes to an end in the hopes that you'll forget to cancel.Then, when you reach out to them, they tell you that you need to cancel your membership before refunding. I cancelled, then they refused to provide a refund stating that according to their terms and conditions, they cannot refund.This is a complete scam. I notified them about my refund request 21 minutes after seeing I got charged. They can see in my account that I didn't use their tool. They're using the lazy excuse that they are "unable" to issue a refund, despite any provider being able to log into their payment gateway like Stripe and issue a refund. They're absolutely lying and stealing and it's pathetic.I can understand that some users sign up for a month, use the tool for 29 days and get lots of value from it, then claim a refund. That's not right and I wouldn't expect a refund in that situation either, but I emailed them 21 minutes after being charged for the month and never used their tool.They now won't respond to my emails either.I have screenshots of all evidence and claims in this statement and am willing to provide them upon request.Avoid WebinarNinja - absolutely dishonest and unprofessional company that's stealing money from people.

Nachteile

They're stealing money from their users by duping them into free trials that auto charge you and then don't refund if you forgot to cancel by citing fake, lazy, and unprofessional reasons for why they can't refund you just so they can keep and steal your money.

Vorteile

What really stands out to me about WebinarNinja is its versatility. The ability to host different types of webinars – live, automated, series, and hybrid – gives me the flexibility I need to match any event format I dream up. Plus, the integrated email system simplifies my life by keeping attendees informed and engaged, all from one platform. It's like having my own webinar command center.

Nachteile

If there's one area I'd nudge for improvement, it's the customization options for landing pages. They're good, but having a bit more creative control to make my pages pop would be the cherry on top.

Vorteile

The interactive tools are fantastic. Being able to engage with participants through polls and live chat makes the training more dynamic and keeps everyone involved.

Nachteile

I am still discovering more about this tool so nothing to not like about yet.

Vorteile

I've used it for several years. It was buggy initially, but they fixed that (web-based vs software based, like Zoom, there's always the chance for the participant to have an outdated browser). But they do a good job and I love how simple and easy it is to have it.

Nachteile

Early in its days it was buggy and people had issues using it (I've used it for several years). They've come A LONG way and those kinks are gone. The great thing is that this lets you get quality webinar software at an affordable rate.

Vorteile

When I cancelled my subscription FINALLY and they closed my account.

Nachteile

I tried the platform out with a free trial (it only took me a day to realize it didn't meet my company's needs). I went in and canceled the account, but the wording on the cancellation page is so that it SEEMS like you've canceled "once your current billing cycle comes to an end, you'll no longer have access to your account data..." but they require you give a reason why for cancellation (though it's not clearly stated). When I realized they charged me, I contacted them immediately and kindly asked for a refund, to which I was met with a firm "no." When I explained, they said, sorry, no refunds. They didn't care to work with me, to see I hadn't used the software. They just refused. Not worth the time or money to mess with (what I've seen from other reviewers) scammy auto-renewal practices.Stay away!

Vorteile

Decent free trial and lower cost option to start. You can grow with the platform's pricing as your audience grows.

Nachteile

despite they don't charge extra fees, the steep jump in pricing can be discouraging for small businesses on a budget.

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Vorteile

It is easy to use and its dashboard is excellent. Many interesting options and functions. Audio and video work well, even at low speeds. Multiple options for different types of webinars, including deferred webinars. I have tried many and this is almost the best, almost perfect

Nachteile

Little to say here. Perhaps the most important flaw is that it is not a software designed for markets in other languages (widely spoken) such as Spanish, and although it is true that you can customize many parts and translate them manually, still does not have a language selector that changes everything for you like other webinars software. Moreover, it is obvious that it does not work and is not intended for meetings, only for webinars, because it is not possible for several attendees to participate simultaneously in the conversation etc

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Vorteile

We chose WebinarNinja as it offered the ability (or we thought it did) to run Webinar Series. We got to webinar #2 before having major issues with the software.

Nachteile

They took the software into planned maintenance mode during our scheduled webinar time without telling us (or without removing the webinars scheduled during that period) and continued emailing registrations that it was on including that "it was on now" even though the platform was riddled with error messages, unable to have a webinar launched on it and caused hundreds of confused customers. One week later, still major issues so we had to cancel the series.

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Vorteile

The many different formats of automated, live and hybrid webinars provides a perfect toolbox for hosting and delivering content to people at different stages of your flywheel.

Nachteile

There is already a lot of integration, nonetheless (and I'm being pedantic) I'd like to see more integration options... yes I know that's why there are things like Zapier but then I would like to see the functionality provided through that connector expanded.

Vorteile

It's very easy to set up. You can get a webinar going within a few minutes. The interface is reasonably easy to navigate. They are constantly tweaking it to make it better. Good integration with ConvertKit, which is the back end I use for email. Sound and video are great. Sharing stuff and sending out emails is a breeze. Generally pretty easy to use.

Nachteile

Sometimes the UI can be tricky, so if you're new to the software, you can waste a lot of time learning how to use it. Like the grey menu items hiding in the left-hand vertical bar with barely enough contrast to be seen against the slightly darker grey background. Or the totally non-intuitive choice of putting the "Edit" and "Clone" options for a webinar (arguably the two most used ones) behind a barely visible grey three-dot icon above the "Options" drop-down, instead of putting it all under "Options" OR having a visible button that just says "Edit", 'cause that's the #1 thing I will want to do with my webinar!
The UI/UX once you're inside the studio is also a bit mystifying. It's not entirely clear how to do simple things, like seeing how many people are on the webinar -- still haven't figured that one out.
The UI for the outgoing email reminders can also be a bit baffling. There's no bulk edit option, or "delete" option to get rid of emails you don't want to go out so they're not even on the list anymore. There's also no option to rearrange things and change their sequence so they're in nice, pretty chronological order as they go from top to bottom. The functionality still works fine, but from an aesthetic UI/UX perspective, this is suboptimal.
It also has a higher failure rate on the user side than some other software I've used. About 5% of people who were super eager to get on the webinar said they had no sound or video, and there was no way of troubleshooting.

Vorteile

I really like the ease of use of Webinar Ninja. I'm not a techie-type and I was able to get it up and running pretty quickly. When I did get stuck or have questions, their support was right there to answer questions - and often incredibly fast, so I wasn't delayed. I loved that.

I get regular emails from Webinar Ninja with the latest improvements to the software, so it's very clear to me that they're invested in continually improving their product, which is important to me.

The last email announced the new WebinarNinja Academy which has training on everything from how to set up a webinar, to how to deal with the techie side, how to market the webinar and more.

Generally, I find it simple to use, and easy to just set up. It's not complicated.

There's also a lot to love about the way I can send out webinar registrations, and add my own templates for various stages of the registration process.

Nachteile

I'd like to be able to delete my test webinars, or other webinars that I don't need anymore, but I can't find a way to do that yet. I'd also like an easy way to search through my webinars so I can find the recording I'm looking for.

I'm not 100% happy with the quality of the recording, but to be honest, I can't tell if that's an issue with WebinarNinja or it's my own setup.

But these are small issues. On the whole I find the interface very user-friendly.

Vorteile

The software is user friendly and it's easy to learn.

Nachteile

There are some crucial bugs in the software.
- As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished.
- Issues and bugs with uploading cover image.
- Issues with statistical analysis. Not all my webinars show the numbers.
- changing plan of the subscription might get blocked somehow, and you need help to resolve it.

Vorteile

The support is excellent. Really responsive and they go out of their way to answer questions, help with updates and anything you need. Even when I've asked about features they don't yet have, they listen and take it seriously for potentially adding to the functionality.

I also love that all pre and post webinar e-mails are set and ready to go. No extra work on my part. And the integrations work well and seamlessly.

Nachteile

It's a bit clunky to use and the audio and video pop in and out. It seems to be a glitch that appears differently for different users and admin.

The signup page templates aren't as robust as I need them to be. I want to add a checkbox for my GDPR sign up, but right now I can't. There is GDPR option requiring users to check a few boxes. I think this probably turns users away. Which is fine if they're in the EU. But most of my clients are in the US and don't need that level of approval.

I contacted WN about adding GDPR optional by webinar and they said they'd discuss it with the development team. I appreciated their response, but all these issues mean I won't be able to use WN for all my webinars and so I'm lookinig for another option..

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Vorteile

I was looking for an all in one webinar platform for my business. I had done my research and was happy to move forward with the yearly purchase price of $468.00 on September 4th, 2020. I paid immediately and in full to get access to the templates and bonuses and offers, so I waived the trial period. What a mistake. I have had nothing but unresolved issues for the last 3 weeks.

Nachteile

My first LIVE webinar was set. Let's start with the link to the webinar-for many folks it did not work and they received an error message. I was told it was THEIR browser and to have them try the link in an incognito window-it worked, but how many people did I lost to that? During multiple LIVE tests which were private-the camera, microphone or screen crapped out one by one or not at all on different tests. I was told in the CHAT-no phone number only a CHAT or BOT.....It was my internet...This had NEVER HAPPENED. Yeah, right. After multiple tests with a tech person on the test to see the issues-the screen went dark. They'll work on it. The day of the LIVE webinar, I asked a tech (the chat window took 4 minutes to load each time I went in from the number of times and issues I had try to address). The worst that could happen-DID. I was LIVE and within 2 minutes my camera crapped out. My microphone was not working and the screen went blank. BLANK>the tech asked me to restart the webinar-so after apologizing I did. The same issues continued throughout the 48 minutes. THIS WAS A COMPLETE TECHNICAL DISASTER. The replay was there in all of it malfunctioning glory. Everyone apologized. This has never happened. Yeah right. It has taken more than 48 hours and chats to find out that all of the background noise, microphone and screen issues MAY be due to "packet issues and bit rate loss"-WHAT? they have to reach out to another developer to see if they can fix it. This is day 3.

Vorteile

The impressive suite of features, which includes the ability to create and host different types of webinars, as well as the UX and the fact that the WebinarNinja team keeps working on and improving the tool.

The WN fast support is the icing on the cake!

Nachteile

The setup of automated webinars would need the feature, which is a available in other webinar platforms, to make the webinar available for instant access or on a specific date & time (e.g. 10am in the time zone of each attendee, regardless of where he/she is. If his/her time zone is EDT, then it would be 10am EDT. If, on the other hand, his/her time zone is PDT, then it would be 10am PDT).

At the moment, it isn't possible to do this in WebinarNinja but it's possible with other webinar tools.

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Vorteile

I like that I can customize all the follow-up emails (directly within Webinar Ninja) after someone signs up for a webinar. I find it an easy software to use and it had features that compare to more expensive software, for a reasonable price.

Nachteile

The only thing I'd change is to allow an image in the "Offer" section below the webinar video. Right now they offer a button and plenty of space for texts and links. But when I'm selling my online course at the end of a webinar, I think an image of the course would go a long way towards sales. I've heard this is coming, though!

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Vorteile

My business has used WebinarNinja for a little over two years now. I've tried just about all options for doing webinars and WebinarNinja is the only one that supports all or our needs. One of the biggest things we needed was the ability to play video over a webinar and WebinarNinja handles that like a champ.

Nachteile

Sometimes navigation inside the backend is a little confusing but they have an extensive knowledge base that has lots of step by step on how to do most all things.

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Vorteile

I purchased WN when it first came on the scene, when Webinar Jam was the leader - before Zoom or Belive - so it an economical purchase for my company.Best feature us the cost. I also like the automation features with the email reminders.

Nachteile

I would love for WN to make it possible to for the viewers to interact without having to be brought onto the screen.

Vorteile

- Presents Very Professionally with great follow-up features
- Ability to do LIVE, Evergreen or Hybrid webinars
- Ease of Use

Nachteile

- Could use a few more integrations
- Duplicating the Webinar didn't duplicate the offers attached to the webinar (is this fixed?)
- Had some glitchy live streaming issues between desktop sharing and camera (fixed?)

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Warum WebinarNinja gewählt wurde

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Vorteile

That I was able to actually get it done and come out with a product that worked! The customer service team helped me so much when I got started a few years ago and they are always there for me. With your help I learned to upload videos, do a live webinar and use the chat feature. I've been able to keep track of who attends my events's, etc. The software walks you through the process and it's easy to follow. I haven't used it for a while, but I know that when I get back to it soon that I'll be able to pick up where I left off.

Nachteile

When I started, it was all a puzzle. The instructions were clear, but I still got confused. The confusion was not Webinar Ninja's fault, but customer service happily helped me figure out what I needed to do. I didn't particularly like that my viewers had to sign in a couple of times, but that may have already been worked out.

Vorteile

Customer service is fantastic and there's loads of help and support guides to get started easily.

Nachteile

There were a couple of times the sound was tricky to manage using a USB microphone on a Mac as it cut the sound out. The internet connection seemed to affect the delay and sound quality randomly which made it difficult to setup a webinar. I had to manually connect to my router even though have fast speed internet wifi.

I think what might help users in the future is some indicators to let the user know if wifi signal is weak or explaining how to connect equipment such as mics.

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Vorteile

Setting up and getting going could truly not be any easier or any faster. They've made it really easy.

Nachteile

There are two issues, though neither are really big problems:
1. When doing a paid online event, it would be nice to have different ticket pricing levels (e.g. early bird discounts, etc.).
2. A webinar has to be viewed and listened to through a participants computer/phone. Every once in a while, someone will want to "call in" and that option does not exist.

Vorteile

ability to get started right after putting in my details / making a payment. but that's where the pros stopped.

Nachteile

Customer service is "always on" but unfortunately is useless. We've had catostraphic issues from the onset and everything with the customer service team (although always friendly) has never once been able to fix any issue. Issues from being able to send notifications to a different user, to not being able to see ANY of your analytics for any currently active webinar to not being able to upload to their site. Pages timing out. The list goes on and on and on...

Vorteile

The chat feature is more fun that other similar products I've used.

Nachteile

While the interface and functionality are definitely lacking, the real coup de grace for this webinar software is that they are constantly losing your replays.

And since the post-webinar email sequences are based on the correct processing of a replay, these emails never actually go out, costing you potentially $1,000s in sales.

Additionally, when you try to reach out to support, they often take over a day to find and process your replay manually, which is often too little too late.

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