ACI is a medical debt collection solution designed to help businesses across various industry verticals with outsourcing services, first-party call center operations, patient services, insurance follow-up and payment monitoring. The technology-enabled service offers support to healthcare providers with managing inbound patient billing calls and post-placement charity identification.
ACI comes with a web payment portal, which enables organizations to create profiles using email addresses and account numbers, as well as receive support for streamlining account balance via an interactive phone system, live chat and live agents. Call center operations can be used to offer a variety of services to users, such as property leases, commercial accounts, professional services, municipality services and equipment leasing.
ACI enables enterprises to dispute their credit report or claims by examining, determining and providing proof of information accuracy, facilitating dispute resolution or removal. Support is extended via phone and an online inquiry form.