Productboard

Vorteile

The workflow management because it helps to minimize risks and eliminating repetitive tasks.

Nachteile

The least option I liked about productboard was the collaboration tools.

Vorteile

1. Feedback management: we have found productboard's integration with intercom to be wonderful. They really nailed it with 95% of the features in Notes, especially for individual feedback. 2. love the diasctintion between maker and (free) viewers. This allowed us to roll out the tool to the entire company without incurring excessive costs. 3. We really like the portal feature but we are not using it yet.

Nachteile

1. Feature hierarchy is a difficult concept to grasp for new comers and gets messy. What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product". You can't change it to a feature of a subfeature. This rendered us with a ginormous "product" with all features listed under one thing. integrations: 2. integration with any development platform that's not jira is completely useless. We use shortcut and we understand it's a small player and it's also fault on their part but the integration is utterly meaningless with the current state. We 3. Integration with zapier is also close to being useless given that the only trigger is "new note" or "new feature", and anything that's imported from an integration to be a new note is not editable. Why??? We would love to automate our workflow and centralize all research findings in productboard but these pain points are impossible to overcome. We are thinking about switching to something else just because of this. Honestly, if they just give us the option of another trigger event on zapier like change of status, we would already be so happy. 4. The research insights are only very qualitative focus and possibility for automation is low. It's funny that productboard owns satismeter but the satismeter integration is also not great. We ended up setting up our own satismeter integration through zapier. But, there's also no way for us to easily sort through low/high ratings or filter.

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Vorteile

- Logging in with SSO integration was easy.- You can use it to capture product feedback, even though there are much better tools out there.- Integrates with Zendesk

Nachteile

Where to begin???- 3 different search boxes, no unified search.There's one search for views, one search for notes, and another for topics that notes are about.This makes it slow, and difficult to know what search to use at what time.- Data is unstructuredAs far as I can tell, notes don't seem to have ability to have custom fields. Leads to ton of unstructured and poorly searchable data.- The user interfaceThere's no hierarchy to data. The UI/views are overwhelming, and feel disorganized. It's like the worst email inbox or notes app imaginable for complex feedback + data.- Votes on product feedback populate as distinct notes Makes the already bad search even harder to use

Vorteile

Integration with other tools has been a great benefit. However, the collaboration, prioritisation and visualization of the product roadmap is the best and most used features.

Nachteile

For smaller teams / startups it could be seen as relatively expensive.

Vorteile

In order of benefit, here's what I like most so far about Productboard:

(1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place
(2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets
(3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

Nachteile

Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

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Warum Productboard gewählt wurde

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Vorteile

Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.

Nachteile

Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.

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Vorteile

We can channel Slack messages, support tickets and input from across all our teams to one central location.

Nachteile

The reporting is very customisable and you can reach in and grab data quite easily, the only limitation we found is between customer insights and their assigned customer segment, for example, an option to present the priority of feature requests over an entire customer segment isn't readily available.

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Vorteile

Love the roadmapping and the ability to assign releases, and status's and organize your product as you like, extremely flexible and useful tool

Nachteile

The way it sometimes integrates with other tools and updates the formatting of text, and the inability to correctly format words when pasting from a microsoft word document into the Productboard

Vorteile

- ability to gather, tag and process insights from both clients and internal staff
- semi automatic prioritization
- ability to create public roadmaps for clients without duplicating the inputs for them (however this is tricky, as it requires from you to keep internal notes very clean and "client ready")
- well working integration with jira (two way sync)

Nachteile

- To use it properly you must work using objectives, which for some features may be tricky
- the features dependencies are limited to "blocks / is blocked", misses quite important one "shall be developed in parallel with"
- jira integration is not visible from jira (when I browse jira project I don't know that certain task was linked with productboard)

Vorteile

I see the sharing speed of products as an effective application in terms of reaching the market and a very efficient application in terms of reaching people in real need more quickly.

Nachteile

We are having trouble using the application multiple times and not being able to progress this application synchronously with my colleagues.

Vorteile

It is intuitive and a great solution to manage product roadmap,.

Nachteile

It is not always easy to see the dependencies and for that reason gets difficult buy in from engineering.

Vorteile

As PMs know, the key is getting lots of insights then filtering down into the ones that bring about actual value. Productboard enables everyone in the company to contribute ideas and insights. Once PMs have done prioritization, they can visualize the plan in multiple dynamic roadmap dashboards. Overall this works well as a product-focused tool which can also integrate with other systems.

Nachteile

Feature-wise it's still a bit sparse. From an insight perspective, it would be nice to add constraints or templates to help structure the feedback. This would help when pruning the backlog of items.

Vorteile

The best part about productboard is how teams can vet and plan improvements to their products based on how much those improvements support and achieve a company's objectives. It's so easy to get things in, annotated, and shaped that you actually do it; you don't just say you will eventually.

To start, you can use just the parts that are the most important to get up and running, and then you can use more of it as your team begins to integrate productboard into their process. And it's not hard work to get your ideas and backlog in and move forward—it's cathartic.

Nachteile

The biggest thing for me is performance. Sometimes some parts of the UI feel a little sluggish when lots of items are displayed and clicks get delayed. It would also be a little nicer to have the Drivers feature available at the lowest level of pricing.

Vorteile

Productboard is an amazing tool. It permits our team to stay in touch with the product team and give feedback. It also also allows us to track down where they are at in terms of development of the product itself. Another thing is that, you can link it to external software like Slack to give direct feedback and "push" things to product board. Product team also have a roadmap of important and not so important things they work on, we can based on that give our point of viw and help them set priorities.

Nachteile

This tool isn't essential for all the tools IF the product team doesn't teach others how to use it. Once everyone understand how valuable of a tool it is, it's hard to use something else.

Vorteile

Productboard is a very intuitive tool for our Product Management that allows us to track the features from the insights we gather to the delivery. The shareable roadmap is essential for the communication to other services (R&D, sales, support…) and the UI makes it easy to use and to understand.

Nachteile

The integration list has to grow to be able to synchronize the items with external project management softwares like Notion. Also, a better version of the Portal to be able to follow the insights would be appreciated.

Vorteile

The inbox for insights, the way to handle all problems and features and then align that to roadmap views to give visibility to the company

Nachteile

Lack of flexibility in building the prioritization score

Vorteile

Productboard is an excellent tool to help you make sure your roadmap is driven by real user feedback and value to your customers.

Nachteile

Productboard is a fairly young company and is still building out some "no brainer" features, but they also release fantastic updates often!

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Vorteile

A product management service should be designed, right? Not always but product board does a good job of making it easy for the entire org to capture and share insights. The 'inbox' is where the majority of these get funneled. Insights can have labels associated with them so you can implement all types of filtering and prioritization. The product roadmaps are well-designed and are dynamic to adjust for the necessary audience.

Nachteile

Interestingly, I received feedback that the onboarding for non-PMs was a bit challenging. Team members weren't quite sure how to use the tool to provide feedback. The inbox can get quite cluttered and it's best to educate team members on how to submit ideas.

Vorteile

- All the tools you would want as a product manager (user research collection, prioritization, feedback dashboards).
- Fantastic UX that's very simple to use.
- Great scoring mechanisms
- Integrations are getting stronger!

Nachteile

I've been a long time user so most of the things I liked least are start to/have been fixed. I can't think of anything off the top of my head that I like the least?

Perhaps having more browser based extensions for users to submit feedback? Currently limited to Chrome.

Vorteile

I love that with Productboard you can collect all the customer feedback easily and customize it according to your needs. Thanks to this, it's easy to see what should be implemented first and which requests can wait

Nachteile

It can be a bit overwhelming at the beginning as it has a lot of different functionalities. However, [SENSITIVE CONTENT HIDDEN] was amazing on the calls and explained to us how everything works.

Vorteile

Love the features board where I can see and view all insights. Love the addition of being able to communicate with customers.

Nachteile

Lack of API
Lack of automations
Lack of reporting.

Vorteile

- central location for gathering all your product feedback from several locations
- easy collaboration with a team (e.g. comments)
- data driven decision support (e.g. user impact score, driver impact)
- roadmap preparation capabilities

Nachteile

There are definitely minor thing to improve, but nothing that would prevent us from using the tool efficiently. Really, we love using Product Board on a daily basis.

Vorteile

It's very easy to use for both a user and from a client standpoint. I'm on our biz dev team and based on conversations we have, we add needs or gaps to the feature roadmap. Very easy to add notes directly within or to send emails to a specified address that automatically adds them into productboard.

Nachteile

A little cumbersome when searching for content. I will search for items that I know are in the board and no results come up. I'm sure it's just a semantics issue most of the time though!

Vorteile

Easy to hack and smash without corrupting data. Linkage between other systems that doesn't get in the way. Different views for managing tactical & presenting strategic (using the same set of data). It doesn't look or behave like Jira or Aha! (I feel like your designers must scrutinize everything).

Nachteile

I'm not sure there's anything bad to say

Vorteile

Higher level planning of product features with details in Jira. Ability to link stages (e.g. Design, Dev) to their individual Jira Epics. Communication of Roadmap and easier prioritization and capacity planning. Link customer feedback to Features.
Great and responsive customer support when it's needed.

Nachteile

Somewhat high price per admin user. We'd add more users at a different price point.

Vorteile

Productboard makes it simple for teams to review and plan improvements to their products in order to achieve the company's goals. It is simple to enter ideas, notes, and plans into the system, allowing teams to grow and move forward rather than simply thinking about what they should do. To begin, teams may just use the most important features of productboard, gradually incorporating more of it into their workflow. It's not difficult to get ideas and backlogs into productboard, and seeing the development may be gratifying.

Nachteile

At times, the quantity of customization choices offered might be daunting. It would be beneficial if there was a feature that allowed you to reuse specific processes and features across views. Because there are so many different ways to achieve everything, I frequently wonder if I'm doing it correctly.

Vorteile

The prioritization feature ensured that I focused on the most important features. The flexible roadmap allowed me to communicate the direction of my product effectively.

Nachteile

I'm not completely sure how it's very different from JIRA and other issue-tracking tools. The interface looks great, but apart from that, there's no strong differentiator

Vorteile

I love the UI of the platform, the app feels modern and straightforward

Nachteile

The UX can be a little clunky, very easy to lose a feature and unable to search unless the term is exactly right

Vorteile

Easy to use, user compatible and understandible.

Nachteile

No such cons are there to mention. Overall good product.

Vorteile

* At it's core, it's just a well designed & enjoyable piece of software to use every day.
* Its prioritization toolset allows you to effectively sort/filter/schedule features along all sorts of different dimensions in a way that no other tool I've seen allows for.
* Its "insights" inbox allows you to way more effectively manage the influx of requests/feedback than other tools.

Nachteile

* Though the tool is easy to use, getting started can be tricky because of needing to figure out how best to map your product to the very flexible data model that ProductBoard allows for.
* I wish it had more integrations and/or a public api for syncing engineering tasks - it connects to the big ones (Jira/Pivotal/Trello) really nicely, but many folks use other tools.

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Warum Productboard gewählt wurde

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Vorteile

I wanted to save this for last, but I'd hate myself if people didn't read it because of my lengthy post. productboard is beautiful, simple and extremely powerful!

As our products matured, and our customer base grew, there was never a shortage of customer feedback and ideas on how to improve (or introduce new) features.

Our backlog (in Jira) was growing, and processing feedback (categorising, evaluating, prioritising) was becoming a cumbersome (if not impossible) task. It was hard to collate feedback on the same feature and/or trace it back to the customers who requested it.

As we were seeking to embrace a Dual-Track Agile approach to how we do product development, we needed a tool that powers our Discovery stage. We found it in productboard. It allows us to easily assign new ideas/feedback to the respective feature.

productboard generates a user score based on frequency and importance. You can also map the features to different customer segments, strategic drivers and any other custom fields you need.

Map your features to releases and voila, productboard generates a stylish, digestible roadmap. Even better - two clicks on the roadmap view, and you can drill down to the original feedback. No more 'Oh, where did this come from?' Brilliant!

Very importantly, productboard works well with your ecosystem. We kept our existing feedback forms (Google Form) and use Zapier to sync them with productboard. We also use the Jira and Slack integrations. They work awesome!

Nachteile

At some stage we'd like to drop our Google Form, and start collecting feedback in-app. And while product board already makes it convenient to collect feedback from Intercom conversations, it might make it easier for some customers if they had a simple, embeddable form.

Another challenge product board needs to think about is related to closing the feedback loop, i.e. feeding information back to the original requestors. Whether it's via a portal, or an integration with a customer engagement product (like Intercom), that would be a powerful addition.

That said, these are currently nice-to-haves for our business.

Vorteile

Productboard's insights are a great way to process customer feedback and group that feedback into actionable features for our engineering team. The user impact score helps us prioritize this feedback based on needs, and when a feature is complete we can circle back to the insights and see everyone who requested the feature.

Nachteile

Sometimes the customization options can be overwhelming. It would be nice to have a templates feature that lets you reuse certain processes & functionality between views. I sometimes think I'm doing something the 'wrong' way because there are so many ways to accomplish it.

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Vorteile

The design and UX of the app makes using ProductBoard on a daily basis super easy and enjoyable. Creating custom views that you can call up when you need to is great. But the most powerful part of ProductBoard is being able to highlight specific parts of a users feedback and easily attaching it to the relevant feature idea, while still being able to jump to the full feedback if you need more context.

On top of that the Portal view for customers is beautiful and we've found that this really encourages users to provide more detailed feedback, instead of some other solutions out there that just relies on voting

Nachteile

Not much! There's only a small number of features that would help improve things. Critically the ability to hook up to something like Segment to push more live customer data across. Also being able to have conversations directly to customers would help smooth out those times when you need that extra bit of detail on their insight to truly understand their pain.

Vorteile

Productboard has a lot of built-in features (Objectives & Drivers) and is super simple to customize. It helps one in planning and prioritizing effectively. UI is very intuitive and clean, l personally feel good that they are always updating to the latest features based on users requests.

Nachteile

They are constantly bringing new features to meet the requirements of the users. However, the integration with the Gitlab has been missing is a setback for my project. Also, the upvoting features are little cumbersome to use.

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Vorteile

Capturing feedback from external sources, prioritisation against company goals & objectives

Nachteile

Unfortunately, there is almost no reporting available. So although I can prioritise against company objectives, it is nearly impossible to report back on how much time and resource is allocated. I don't know how long features take to get released. Or to move from Long-term to short-term etc. I can't therefore set any metrics around speed of development, and can't report back to the board on where resources are being allocated. This makes the product useful for only half of my role.

Vorteile

The staff at Productboard is incredible and their product is beautiful. One of the nicest roadmap views you will ever see!

Nachteile

Lacking some of the features we are looking for. The team said they would be able to build them out, but we are still waiting, specifically around customer feedback management. The insights are not the easiest way of tracking customer feedback.

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Vorteile

The ability to link customer insights directly to the different pains and feature requests. Before Productboard much of the insights we had to go on when designing/developing solutions would be anecdotal evidence from the commercial team or the few interviews we could do with select customers. Now we have the ability to see customers' own words about their requests before we start building, without a huge effort to dig through various conversations in Intercom or our CRM.

An easy example was when I recently got a new PM joining my team. I pointed out a few of the requests that we're coming up a lot and asked him to do scoping + initial estimation on what the feature would require. Using the customer insights he could make a detailed description of the problem we needed to solve and how we could go about it. Another benefit is the more quantitative view of the most requested things, however the visualization of this is not great as I'd like to be able to better track and visualize the change in requests over time.

Last but not least it's good to help project manage the work of the PM team as we can more easily track the stages that a feature or pain is in and what more scoping we need to do before we involve other stakeholders from the product team.

Nachteile

There are some great missing pieces that would hugely improve the product, such as a CRM integrations, an API and a proper Zapier integration (in lack of the first two). Right now Productboard is valuable in itself, but it would extend the value so much further if we could properly link it to our other systems.

Vorteile

The best feature to call out is the flexibility and robust capabilities provided for being able to quantitatively prioritize the features.

Nachteile

Of all the features, the least useful so far has been the road mapping capabilities. It's been challenging for us to shape our features and various data elements in a way that easily allows us to generate Roadmaps for our various audiences.

Vorteile

Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver.

Nachteile

An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments.

It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features.

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Warum Productboard gewählt wurde

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Vorteile

We are using productboard to collaborate with our product team. It's an amazing tool you can use to give and share feedback. You can integrate it with many other tool like Slack to push things forward. They also use it to share the product map with us. We are able to see in a form of a timeline, what's under key development right now and where it's going. We can see and view priorities together.

Nachteile

The integration lists is quite short, though as for us we mainly add it to Slack for the Customer Support team. It comes in super handy to share feedback and have it fall in the right "product" category.

Vorteile

It's a very easy to use product while still providing very robust functionality

Nachteile

There have been some features that we've missed and some integrations that would help a lot with our specific workflow, like with Asana, for example.

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Vorteile

So easy to record feedback through email, chrome, intercom, slack and many more integrations
Easy to use inbox for running through this feedback and matching it up with your roadmap
The look and feel of the site is excellent
Customer support is quick and very helpful
Excellent community including a slack channel with helpful tips, articles etc.
Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers

Nachteile

I have been a customer for a while now and have had issues sharing the roadmap view with CEO/Investors etc. and it is still not perfect but I can see where improvements are being made to work towards this.

Vorteile

First of all productboard does have a clear and intuitive UI.
Things are arranged clearly and are easily found once the overall concept is clear.
Productboard does give different filterable views on a given set of data on timelines and as a list.
It does help with priorization by objectivizing mere words into numbers, also collecting ideas and insights.

Nachteile

On the downside of the product is the subscription model.
The so called "pro" licence does not include basic things like visible dependencies on the roadmap or using the strongly advertised "objectives" on features.
Only two of the four plans are available directly, the rest needs to be negotiated.
That negotiation revealed that the "scale model" would multiply the price and the contact itself was so unpleasant that the whole product became stale for our team.

Vorteile

Very visual. It can handle the large influx of customer feedback and help funnel that to the right part of our product. Helps other departments feel involved in the product evolution and road map. Great way to keep people in the loop to what we have cookin. Love the portal aspect. Very powerful feature set there. Can't wait to engage our client based with a full portal of where we are going, where we are, and where we've been.
Easy self on boarding. Great sales process. Great overall.

Nachteile

Not too many cons yet. I don't anticipate too many. Not sure how fast they crank out new features yet.

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Warum Productboard gewählt wurde

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Vorteile

The Productboard has a beautiful interface design and is very easy to use. We can easily plan product roadmaps from general to the finest details.

Prioritization scores of product features are calculated automatically according to different parameters. Thus, we can clearly see which feature we should develop first.

User feedback and tools for collecting new ideas are also outdated and very useful. We can also include our users in our product development processes.

Nachteile

Using the Productboard first time it should be confusing to make a setup according to your needs, but when the system understood everything gets clear and runs smoothly.
Although it has very different layouts, you may not be able to create a layout for your specific needs.

Vorteile

- Very simple to implement
- Help to build transparency across the organisation and customers
- Very efficient to track product activities

Nachteile

- Miss an integration with Gitlab
- Pretty weak on the customer feedback management

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Warum Productboard gewählt wurde

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Vorteile

I receive a lot of different input across many channels. With Product Board, I can use my Chrome extension and send everything there. Once a week a specific time is designated to search across all input and find the most valuable insights.
The flexibility is also a great benefit, I highly use custom tags and split different views based on our needs for prioritization decisions, market reach or competitors gap.
All our product management is around this tool.

Nachteile

Nothing particular, the team keeps adding great features on new releases.

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Vorteile

Product board is an easily-navigable single source of truth for all product ideas along with a single source for all product feedback. Saves so much time and hassle for product managers whilst bringing together all stakeholders from around the business.

Nachteile

Can't really think of anything to be honest.

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Vorteile

As a CEO of an early stage company, I wear a lot of hats. I had to find a way to create really clear roadmaps for the team and change them as we itterate that was visual, easy an most importantly, fast. Productboard was everything I was looking for and so much more.

- The UI looks fantastic.
- There are views for every kind of roadmap discussion, whether that's sprints, waterfall, high level, releases. However you run development or create roadmaps, there's a view that supports the context of that conversation.
- Once you get an understanding of how it works, adding features and prioritizing/categorizing them is a breeze.
- The tools for prioritization and impact scoring are super easy and helpful.
- If you're like me and are a bit new to product management, the tool will actually make you better at your job and help you show up for the product team with the types of clear, visual roadmaps they need to get on board with vision.

Nachteile

I had a tiny bit of trouble getting a hang of the UI the first few hours. Which was frustrating at first, then I watched a few tutorials, got the hang of it, and was off to the races. Ultimately that's pretty good for a product that is as robust as this one. But do yourself a favor and watch some tutorials before you try to create your first roadmap.

Vorteile

Very visual, it's easy to understand how to use the tool and also to absorb what you are seeing as a user if the tasks are already organized.

Nachteile

Takes some time to understand how to handle all the options, the organization of the tasks is quite easy but the other options are a little bit counter-intuitive.