Über User.com
User.com Preis
User.com bietet eine Gratisversion und eine kostenlose Testversion.
Alternativen für User.com
User.com Erfahrungen
Funktionsbewertung
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Marketing machine that can boost your effectiveness with no need of IT team
Vorteile
If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.
Nachteile
Some features aren't so flexible as they could be.
Antwort von User.com
Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.
- Branche: Marketing & Werbung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Magnificent support, and a good product
I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.
Vorteile
Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.
Nachteile
It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…
In Betracht gezogene Alternativen
ActiveCampaignWarum User.com gewählt wurde
We needed something more focused on marketing automation. We also wanted to be able to send web push notifications.Zuvor genutzte Software
GetResponseGründe für den Wechsel zu User.com
We got convinced by pricing and the set of functions.- Branche: Computer-Software
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Software with a lot of potential but significant number of errors
Vorteile
It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.
Nachteile
UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.
Antwort von User.com
Thanks for the feedback!
Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.
We would love to invite you back to check the software and see what we've done since you last used it. Thanks!
- Branche: Buchhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great software with excellent customer service
I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.
Vorteile
User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.
Nachteile
There could be more nice-looking templates to build emails and pop-ups.
Warum User.com gewählt wurde
Because marketing automation works better in User.comZuvor genutzte Software
ActiveCampaignGründe für den Wechsel zu User.com
I think it's the best price-quality ratio.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Proactive support team
Vorteile
Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.
Nachteile
User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.
Antwort von User.com
Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study!
It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!
