Document360

Vorteile

I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed.

It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements.

Nachteile

Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs.

Vorteile

- Intuitive, feature-rich platform
- Excellent customer support with regular check-in calls
- Ambitious, responsive development team committed to creating useful new features

Nachteile

- Occasional technical issues with minor features/aspects of the platform.

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Warum Document360 gewählt wurde

Zuvor genutzte Software

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Vorteile

Very easy and intuitive tool for KB
Gives complete ownership to writers to manage the end-to-end workflow of documentation
Inbuilt image and table styles make work much easier
SEO and Analytics give broader understanding of how to design KB

Nachteile

Inflexible home page editor
Introduction of span styles on copy-paste
Junk characters with periods, quotes, etc.
Difficulty in working with callouts
Unavailability of preview or staging for intermediate check or review

Vorteile

The easy-to-use editor and content reuse tools are standout features. The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which pages are most visited. The Glossary popups that appear when hovering over terms offer a clean way to present descriptions without overwhelming the main content. This makes it much easier to provide targeted support and continuously improve the documentation.

Nachteile

While Document360 is a robust tool, there can be a slight learning curve when it comes to fully utilizing all its advanced features. However, this is a minor issue compared to the overall functionality.

Vorteile

The responsiveness to requests. The Document360 team are constantly improving and already great product by listening to their user base and adding features to make life easier for the developers suing it to create content. For example, we have multiple versions of each product in our suite and Document360 allowed creating a copy of an article to use as the base for a new version, but with hundreds of articles this was still time-consuming. Now they allow duplicating (cloning) whole categories, meaning we can clone a version as the basis for the next product release in minutes! We asked for it and Document360 delivered.
Another example, we use the markdown editor and they have recently added spell-checking to this editor which was asked for and is a great addition.

Nachteile

The advanced search is very powerful but includes filtering that we don't want so would prefer not to display to our users.

Vorteile

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration.

Nachteile

The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369.

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Vorteile

Very good management of content

Good and customised layout. Very good feedback from our readers.

Nachteile

Authors and admin portal are lacking featues such as tracking changes, and commenting is not comfortable.

Vorteile

An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time.
The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend.

Nachteile

Haven't faced any such challenges. Queries were handled and resolved.

Vorteile

I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily.

Nachteile

The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout.

Vorteile

The easy process of creating a manual for our company

Nachteile

There were times that the website wasn’t responding

Vorteile

Things I like about Doc360:1. They have a great support team and try to resolve all queries as soon as possible.2. The software is very user-friendly and can be learned very quickly3. UI Customization can be done using HTML and CSS.4. It Provides a lot of integration options

Nachteile

Few things that can be improved:1. They do not have any overriding option to access any article. We need to wait for 15 min or request members access the file to release.2. Some limitations in the editor when we compare it with basic MS Word.3. Few additional features come with extra cost

Vorteile

-I love how easy the platform is to use.-the UI is absolutely incredible-post migration, customization is completely ready out of the box-their customer and technical support is unmatched - they answer 24/7 and I always feel like they are taking care of me

Nachteile

-the sales process could be a little more transparent. They had a price change that was coming up but didn't indicate how much the price would change, it almost made them irrelevant for us, but they were willing to work with us <3

Vorteile

The amount of control we have over our content structure, appearance, SEO, and accessibility helps us to present exactly what we want to each of our audiences.

Our dedicated Customer Success Specialist has been a great resource to answer our questions about product capabilities and connect us with other specialists, when needed.

The reliability, responsiveness, and uptime of the knowledge portal itself is excellent.

Nachteile

I would like to see their AI tools included in the base price with unlimited use.

Vorteile

It is easy to create and publish articles. The site allows for several categories that are easy to navigate for our clients. It was easy to implement the tool. Our team has been using Doc360 for a year now and we have created an extensive help site that is useful to our users. It is easy for us to publish and update articles quickly when we release a new feature or need to update an exisiting help article.

Nachteile

We have had a little trouble with the commenting tool. I think some of this stems from navigating between their new editor and old editor and some of our comments disappearing, but we hope as our entire team migrates to the new editor this will be less of an issue.

Vorteile

Ease of editing and immediately getting it online. Snippets (reusable content, editable from a central location), table editor, versioning of each article - easy to return to an old version and/or compare with the current one. Customer service is very responsive and helpful!

Nachteile

Collaboration features could be better. Not easy to get non-writers like PMs to collaborate in Document360.

Vorteile

The overall experience is excellent. The tool is very powerful and user-friendly with a customer service team that is both responsive and proactive. It's very easy to manage all Azure applications efficiently and it proves to be very cost-effective

Nachteile

I'm fully satisfied with the tool and have not encountered any drawbacks yet. We had only minimal technical issues but that has been resolved by their customer support without any delays in our workflow.

Vorteile

Document360 is super user-friendly. Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently.

Nachteile

We had minimal technical issues with Document360. No complaints and love the platform.

Vorteile

Document360 is an exceptional platform that utilizes the way teams manage documentation. As a user, I have found Document360 to be a great tool for organizing and sharing knowledge.

Nachteile

Although it's a great management system. There is still a room for development such as more functionality and able to customize features by using API.

Vorteile

- Friendly, efficient and responsive customer support
- Intuitive system
- System is easily navigable
- Decent features and capabilities

Nachteile

- Some issues/bugs can occur around the release of updated versions, but these are dealt with swiftly by the customer support team
- Limited export capabilities (e.g. HTML)

Vorteile

Document360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. The integration process was quick for our team and we were able to seamlessly create new content as needed.

Nachteile

It would be nice if the video feature allowed you to embed within the article vs uploading as a youtube or Vimeo file.

Vorteile

It has been easy to take over from my predecessor. I could find what I needed easily without much problem.

Nachteile

The search system is not the best, doesn't always pick up what I need.

Vorteile

Document360 is a powerful tool for effective and efficient documentation and knowledge management. This platform helps to create and manage separate documentations for different product packages, effectively appealing to diverse buyer segments.

Nachteile

Everything works fine and no complaints.

Vorteile

My team loves this excellent knowledge base tool which is easy to deploy and use. It has a good HTML and Markdown editor, content table, search, easy to use CSS and customizable JavaScript. Their customer support team is always professional and amazing, quick to respond to any queries.

Nachteile

I wish Document360 supports bulk exporting documents from word.

Vorteile

Likes:1. UI is very user friendly2. Multiple Editors available3. KB can be used to reduce support tickets4. Changes made in writing portal gets instantly reflected in KB site5. Good support team

Nachteile

Dislikes:1. Text editor needs more options2. Writing portal theme option is not there3. New Feature request takes a lot of time

Vorteile

Document360 makes it easy to author, update, and house a knowledge base. It is easily customizable and the support is top notch.

Nachteile

There is no way to make in-line comments or suggested changes, which really limits is functionality for getting feedback.

Vorteile

Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles.

Nachteile

The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at.

Vorteile

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.

DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.

DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.

Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.

Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!

Nachteile

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.

Vorteile

Document360 is both straightforward and easy to understand, yet it also offers a wealth of features. What I appreciate most is the strong level of interaction we've had with the support and development teams. Document360 has truly helped us launch our customer facing documentation swiftly.

Nachteile

the platform is generally intuitive, certain features could benefit from additional refinement or clearer documentation.

Vorteile

Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process.

Nachteile

I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool.

Vorteile

Document 360 is an easy to use tool with a wide range of features that can be used to enhance documentation. The application is flexible and allows for easy management of your knowledge base. The Home page Builder allows for great customisation options, as well as being easy to use. The support team is attentive, and the development are always making new changes that greatly improves the application.

Nachteile

The editing tool was buggy in places
The Broken link analyser never updated meaning fixed links were still recorded as broken. It’s unclear whether I should use my limited Validate Links button

Vorteile

The experience overall has been outstanding. Document360 is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze.

Nachteile

One thing I found lacking in Document360 is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!.

Vorteile

Search capability is unmatched by most search engines used for this type of thing

Nachteile

I would say cost out of everything. Although I still believe it is worth it

Vorteile

We have been using Document360 for some time to communicate all important information about our software ELAINE to our customers. ELAINE is the rapidly deployable and extremely flexible realtime marketing automation platform that empowers corporate marketing teams to create valuable customer relationships through highly customised and automated emails and mobile messages. In addition, we also offer a variety of other features and services, so we were looking for a knowledge base platform that would support large amounts of content.

Docs360 makes it easy to structure large amounts of content into folders and pages while offering options to differentiate between multiple reader types that have different access rights. The knowledge base can also be private, public or a mix of both to suit all internal and external access requirements.

The article editor covers all basic functions you need for editing in the UI. With the new editor, a lot of previous issues with formatting have been improved and become more intuitive. Source code editing is also supported, however we do not use this much.

Multi language knowledge bases are available.

Different types of status can be assigned to articles. In addition to new, draft, published you can also add if a translation is needed or has been done. The same goes for reviews of articles.

All user accounts can set up reminders to review articles to keep everything up to date.

Readers can give feedback for every article which can be managed through the feedback manager. When using one shared reader login for multiple people, it can be difficult to distinguish who the feedback came from and to communicate updates back to them but this would be an option if every reader has their own credentials.

Overall, Docs360 has a big variety of features to cover pretty much anything you may need for a knowledge base. There are some minor issues here and there, but the support team is always very open for feedback and can help out with any arising issues.

Nachteile

Editing is still a bit buggy sometimes.

Review reminders have to be set in the content tools section to assign them to a specific user. It is not possible to do this directly in the article.

The automatic translation feature often has issues and does not translate the article.

Vorteile

Both workspaces and languages can be used in the same space, making it easy to edit and update the content. The options to edit the content and create articles are straithforward (especially after all the releases).

Nachteile

The biggest issue, at the moment, would be that the platform can be very slow in loading, especially when switching between tabs and workspaces. As for a general feedback, some useful features to edit the content between the different languages have been removed and some feature requests have been left under review for the past years already.

Vorteile

Document360 is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration.

Nachteile

We have noticed some difficulties with usability and it was cleared by their customer support team without further delays.

Vorteile

It's really easy to set up, has a lot of integrations and the support team is always ready to help.

Nachteile

The price is expansive, but with all these features it makes worth it.

Vorteile

I've been using Document360 for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try.

Nachteile

Other than the price, I don't have any significant complaints. It's met our needs well.

Vorteile

We were thrilled to utilize the comprehensive package that Document360 offers. We appreciate Document360 primarily for its user-friendly interface, which makes using it very comfortable.

Nachteile

We have been using Document360 for a while now and my experience has generally been positive. Minor performance issues were there in between not always but all these were quickly addressed by their support team, so we didnt face much trouble with our workflow

Vorteile

Document360 stands for its ability to unify the view of business transactions enable real-time tracing and facilitate efficient documentation.Its user-friendly interface supports structured documentation enhancing overall productivity efficiently

Nachteile

I'm completely satisfied with the software. No drawbacks discovered yet

Vorteile

An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation. This software is user-friendly ideal for structured documentation and enhances productivity significantly.

Nachteile

Currently, there are no particular negatives to highlight. We are happy and satisfied with their services, especially customer support

Vorteile

We are thoroughly pleased with the software and anticipate that all our needs will be addressed in their feature releases. Their support team is excellent and strives to address all queries promptly. The main attraction of this software is User-Friendly.

Nachteile

We have faced occasional document export issues and formatting glitches but the development team is quick to address them. The regular system updates while beneficial

Vorteile

Im thoroughly impressed by the product and would enthusiastically recommend it to others. Its user-friendly interface and robust database management stand out as its most remarkable features.

Nachteile

It Simplifies our lives tremendously and stands out as the absolute best I have encountered.

Vorteile

Many documentation software offer similar features, but Document360 is by far the most customizable that we have found out of the box. We have a relatively large volume of articles for a company of our size, and Document360 is robust enough for us to manage and track that volume easily. Some of the most important features for our business is Document360's ability to have mixed viewing access to articles depending on the user's login permissions, and the ability to implement SSO login for our users. This allows us to have the level of control we need per article depending on the reader's permissions. Document360 also integrates with many popular software that's used in companies today, including our own.

Nachteile

There are a few usability issues we've encountered. These have typically been related to login issues and article viewing permissions. These directly affected our users' ability to view and access our documentation seamlessly. These issues were raised with the Document360 support team, and they worked to solve these issues while keeping in communication with out team. They have since been resolved, but it was frustrating at the time and took longer than we would've liked. There are also some limitations to the integrations Document360 offers. For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration. We would also like more customization options for Slack notifications.

In Betracht gezogene Alternativen

Vorteile

Having the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform.

Nachteile

We have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering.

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Vorteile

Keeps our entire knowledge base in one source where we can redirect our users to reference guides.

Nachteile

Nothing major to note so far, there was one bug we encountered but it was resolved quickly.

Vorteile

I loved all the functionality it had. The different category structures, the ease of use, the glossary and little features that were icing on the cake.

Nachteile

I was not a huge fan of their customer support. They were a bit confusing when talking to them. They also CC'd me on emails for other businesses communicating with support. I was having to email them and let them know to stop CCing me. It was very strange. The software itself is amazing.

Vorteile

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

Nachteile

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.

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Warum Document360 gewählt wurde

Zuvor genutzte Software

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Vorteile

How easy it is to manage complex information so that users/clinicians can find what they need quickly and easily. Plus it is good value for money, given the great support available.

Nachteile

No issues to date. It takes some learning, but so does every sophisticated system.

Vorteile

Ease of setup - easy to search for functionality and easy to upload and edit documents.

Nachteile

I would like more analytics that shows analytics over all users and all documents. At the moment it focuses on a particular user or a particular document.
There is a quite a low maximum size of document. Had to split up a document into smaller ones to upload.

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Vorteile

Document 360 stands out for its ability to provide rich insights into end-user engagement with your knowledge base.

Nachteile

I used document 360 for almost 8 months and never faced any problems.So no complaints.