--- description: Reviews zu Document360 Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Document360 mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Document360 | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [IT-Dokumentationssoftware](/directory/4607/it-documentation/software) > [Document360](/software/96197/document360) # Document360 Canonical: https://www.softwareadvice.de/software/96197/document360 Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/96197/document360?page=2) > Document360 ist eine cloudbasierte Helpdesk-Lösung, mit der Nutzer in Unternehmen verschiedener Branchen Self-Service-Wissensdatenbanken für ihre Produkte erstellen und veröffentlichen und daran kollaborieren können. Zu den Funktionen gehören Content-Management, geführte Problemlösung, Diskussionsforen, Produktkatalogisierung und mehr. Der Kategoriemanager von Document360 hilft Nutzern, ihre Produktdokumentation in einer hierarchischen Struktur zu pflegen. Nutzer können Unterkategorien erstellen und bestehende Kategorien bearbeiten sowie in Kategorien Artikel dokumentieren. Der integrierte Editor verfügt über Markdown-Tastaturkürzel und ermöglicht es Nutzern, Snippets mit Lesern zu teilen, Screenshots hochzuladen, interne Links zu Artikeln zu erstellen, Dokumenten Tabellen hinzuzufügen und Inline-Vorschauen von Inhalten in Echtzeit zu erhalten. Mit dem Sicherheitsmodul von Document360 können Nutzer verschiedenen Lesern rollenbasierte Zugriffsberechtigungen zuweisen, Domänen zuordnen, Artikel umleiten und automatische Back-ups planen. Darüber hinaus bietet Document360 ein Self-Service-Portal und Text-to-Speech-Funktionalität. Die Dienstleistungen werden auf monatlicher Abonnementbasis angeboten, die Support per Telefon und E-Mail umfasst. > > Bewertung: **4.7/5** von 290 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 290 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kovai.co - **Region**: Sidcup, UK - **Gegründet**: 2017 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Content-Management - Dashboard - Daten-Import / -Export - Discussions/Forums - Dokumentation - Dokumentenmanagement - Dokumentenspeicher - Drag-and-Drop - Drag-and-Drop-Editor ## Integrationen (29 insgesamt) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... und 14 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [IT-Dokumentationssoftware](https://www.softwareadvice.de/directory/4607/it-documentation/software) ## Ähnliche Kategorien - [IT-Dokumentationssoftware](https://www.softwareadvice.de/directory/4607/it-documentation/software) - [CRM-Systeme für Produktion und Fertigung](https://www.softwareadvice.de/directory/3825/manufacturing/software) - [CRM Software für Autohäuser](https://www.softwareadvice.de/directory/3171/dealership/software) - [CRM Software für Startups](https://www.softwareadvice.de/directory/3235/startup/software) - [Wissensdatenbank Software](https://www.softwareadvice.de/directory/3898/knowledge-base/software) ## Alternativen 1. [Guru](https://www.softwareadvice.de/software/103160/guru) — 4.8/5 (639 reviews) 2. [SysAid](https://www.softwareadvice.de/software/158389/sysaid-it-crm) — 4.5/5 (512 reviews) 3. [Confluence](https://www.softwareadvice.de/software/430492/confluence) — 4.5/5 (3669 reviews) 4. [NinjaOne](https://www.softwareadvice.de/software/349671/ninjarmm) — 4.7/5 (283 reviews) 5. [Connecteam](https://www.softwareadvice.de/software/109560/connecteam) — 4.6/5 (5111 reviews) ## Nutzerbewertungen ### "Document 360 knowledge base experience" — 5.0/5 > **Atul** | *5. Juli 2025* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is really easy to integrate and use, you have all the different types of configurations available to use to implement and make the (CX) customer experience better. One important thing Document 360 is always ready to adopt new features their customer need. That is the main reason we migrated our knowledge from confluence to here. It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible\[\]. Special thanks to the customer success team for that. > > **Nachteile**: I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases. > > We can easily manage internal and external documentation here. Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation (categories). Document 360 has integrated Eddy (AI), and our end users are really happy while using it. Even our support ticket count was reduced. Analytics reports give so much detailed information to analyze our user's interests. Knowledge-based customization helped us to make it the way we want. Even the customer success team offers some ready templates, which is so nice. Document 360 is not just providing solutions but making their (CX) customer experience better. ----- ### "Professional Product documentation at last\!" — 4.0/5 > **Zoe** | *29. September 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The migration team has been very helpful, patient, and reactive to our needs. We've been walked through each step of the process and we were ready to launch on time. The Document360 tool itself is much better than the tool we had migrated from, and any ideas we've had have been fed back to the Product team. We can see that Product suggestions are actively monitored and considered. > > **Nachteile**: Sometimes my questions took a while to get a response. I had to chase for confirmation. There could have been more Product training provided. We have struggled to get the help we need from a Cookie compliance perspective. Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated. > > Overall, our experience with Document360 has been very positive. We've had a lot of help with various aspects of our migration and launch, which has been fantastic. We're so happy to have moved away from our previous, very time-consuming documentation tool\! ----- ### "Has potential, but creating a truly personalized tool is challenging." — 3.0/5 > **Lara** | *29. August 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: \[sensitive content hidden\] , the onboarding specialist, has been doing his utmost to address all challenges. He has been available at all times and responds to my emails very promptly. > > **Nachteile**: The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders. Everything is divided only by categories and articles, which makes navigation cumbersome. Additionally, the homepage design options are extremely limited. The process for design, migration, and changes has been very slow. It took two months, and we are still not satisfied with the results. I have not been able to fully launch it because it does not meet our expectations. > > The sales pitch did not align with the actual product. However, the onboarding team was extremely helpful and available several times a week. The main challenge is that some issues cannot be resolved, especially for a startup with limited resources. ----- ### "Excellent Technical Documentation Platform" — 5.0/5 > **Rajiv** | *15. Januar 2026* | Regierungsbeziehungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Intuitive to use, feature-rich, value for money, lot of useful AI features, versioning capability, and clean user interface. > > **Nachteile**: Nothing as of now. Document360 has met all of our needs so we do not see any cons currently. It's all good. > > Excellent experience setting up and using the platform so far. Interacting with the Document360 team has also been seamless and fruitful. They have been professional and courteous and accommodated all our requests. ----- ### "Document360 - First in Its Class" — 5.0/5 > **Julian** | *29. Juli 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The ease of use. In my POC I took less than 30 minutes to create a good looking knowledge base. Also the supoort and ability to add requested features is excellent. I also like that there is both a WYSIWYG and markdown editor to create articles. > > **Nachteile**: The is very little to dislike. Over the period of 12 months there were a couple of times when I assume the servers were down as access was not available to the knowledge base - but this was rare. > > Overall the product does what i sets out to do and does it well. It is easy to creat articles and whenever help is needed the support staff are availabe. ----- Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/96197/document360?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/96197/document360) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten