Über Document360

Document360 ist eine cloudbasierte Helpdesk-Lösung, mit der Nutzer in Unternehmen verschiedener Branchen Self-Service-Wissensdatenbanken für ihre Produkte erstellen und veröffentlichen und daran kollaborieren können. Zu den Funktionen gehören Content-Management, geführte Problemlösung, Diskussionsforen, Produktkatalogisierung und mehr. Der Kategoriemanager von Document360 hilft Nutzern, ihre Produktdokumentation in einer hierarchischen Struktur zu pflegen. Nutzer können Unterkategorien erstellen und bestehende Kategorien bearbeiten sowie in Kategorien Artikel dokumentieren. Der integrierte Editor verfügt über Markdown-Tastaturkürzel und ermöglicht es Nutzern, Snippets mit Lesern zu teilen, Screenshots hochzuladen, interne Links zu Artikeln zu erstellen, Dokumenten Tabellen hinzuzufügen und Inline-Vorschauen von Inhalten in Echtzeit zu erhalten. Mit dem Sicherheitsmodul von Document360 können Nutzer verschiedenen Lesern rollenbasierte Zugriffsberechtigungen zuweisen, Domänen zuordnen, Artikel umleiten und automatische Back-ups planen. Darüber hinaus bietet Document360 ein Self-Service-Portal und Text-to-Speech-Funktionalität. Die Dienstleistungen werden auf monatlicher Abonnementbasis angeboten, die Support per Telefon und E-Mail umfasst.
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Document360 Preis

Document360 bietet eine Gratisversion und eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt Preisinformationen anzeigen
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für Document360

Nutzerbewertungen zu Document360 durchsuchen

237 von 237 Bewertungen
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Brianne
Brianne
  • Branche: Informationsdienst
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 2.5.2024

Great authoring tool with great support

The transition from docs as code to Document360 has been very smooth. The support team has been there every step of the way and is very available whenever I have needed help. I always have a response within 24 hours and then receive updates regularly about the progress.

Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content. Document360 has helped us to resolve each one of these problems. The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us. The ability for readers to leave feedback has also been a welcomed feature.

Vorteile

I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed.

It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements.

Nachteile

Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs.

Cookie
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 23.9.2024

Document360 for technical writing

My overall experience with Document360 has been highly positive. After using several documentation tools in my career, Document360 is by far the most efficient and user-friendly. The platform has greatly improved my workflow, from content creation to analytics, allowing us to deliver better support to users based on their behavior and needs. It’s an invaluable tool for any technical writer.

Vorteile

The easy-to-use editor and content reuse tools are standout features. The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which pages are most visited. The Glossary popups that appear when hovering over terms offer a clean way to present descriptions without overwhelming the main content. This makes it much easier to provide targeted support and continuously improve the documentation.

Nachteile

While Document360 is a robust tool, there can be a slight learning curve when it comes to fully utilizing all its advanced features. However, this is a minor issue compared to the overall functionality.

Rachael
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.12.2024

Powerful solution and fantastic support team.

I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center.

Vorteile

I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor.

Nachteile

The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process.

Aarthi
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
3

3
Bewertet am 10.6.2022

The easiest and best tool for KB

Vorteile

Very easy and intuitive tool for KB
Gives complete ownership to writers to manage the end-to-end workflow of documentation
Inbuilt image and table styles make work much easier
SEO and Analytics give broader understanding of how to design KB

Nachteile

Inflexible home page editor
Introduction of span styles on copy-paste
Junk characters with periods, quotes, etc.
Difficulty in working with callouts
Unavailability of preview or staging for intermediate check or review

Jordan
  • Branche: Computer-Software
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.10.2024

An Excellent Knowledge Base Platform

I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. They are proactive, respond quickly and clearly when assistance is required, and clearly care about delivering a platform that provides a great customer experience. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform.

Vorteile

- Intuitive, feature-rich platform
- Excellent customer support with regular check-in calls
- Ambitious, responsive development team committed to creating useful new features

Nachteile

- Occasional technical issues with minor features/aspects of the platform.

In Betracht gezogene Alternativen

Helpjuice

Warum Document360 gewählt wurde

We needed a more feature-rich platform. Zendesk was fine, but lacked a lot of the functionality we needed to manage several large knowledge bases.

Zuvor genutzte Software

Zendesk Suite

Gründe für den Wechsel zu Document360

The platform seemed easy to use, the team was very responsive in a helpful, non-pushy way, and they seemed committed to continued development. The pricing was also competitive.
Julian
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.7.2024

Just what our users required: easy to use and easy to find information

I tested a number of products and Document360 was the easiest to use as well as being very powerful. For example, during the trial, it took only a couple of hours to create a great looking home page.
We now use Document360 as our main documentation tool as it is very easy to create and maintain content.

Vorteile

The responsiveness to requests. The Document360 team are constantly improving and already great product by listening to their user base and adding features to make life easier for the developers suing it to create content. For example, we have multiple versions of each product in our suite and Document360 allowed creating a copy of an article to use as the base for a new version, but with hundreds of articles this was still time-consuming. Now they allow duplicating (cloning) whole categories, meaning we can clone a version as the basis for the next product release in minutes! We asked for it and Document360 delivered.
Another example, we use the markdown editor and they have recently added spell-checking to this editor which was asked for and is a great addition.

Nachteile

The advanced search is very powerful but includes filtering that we don't want so would prefer not to display to our users.

Nicholas
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.8.2024

Document360 - Premier Documentation Tool

Excellent product and customer experience. This is the premier tool to help manage customer and internal documentation. The tool is rich in features and their support team is very responsive.

Vorteile

Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration.

Nachteile

The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369.

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Document360

This was a specialized product to help manage our IT documentation, knowledge bases, etc.
Alessandra
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 3.4.2024

Document360 - Talkwalker

It is positive, we saw a mutual growth in understanding and fixing issues and problems.

Vorteile

Both workspaces and languages can be used in the same space, making it easy to edit and update the content. The options to edit the content and create articles are straithforward (especially after all the releases).

Nachteile

The biggest issue, at the moment, would be that the platform can be very slow in loading, especially when switching between tabs and workspaces. As for a general feedback, some useful features to edit the content between the different languages have been removed and some feature requests have been left under review for the past years already.

Humberto
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.7.2024

Awesome Functionaties

The experience is awesome until now. The support team is always on to help, and the time to answer is great.

Vorteile

It's really easy to set up, has a lot of integrations and the support team is always ready to help.

Nachteile

The price is expansive, but with all these features it makes worth it.

Ian
  • Branche: E-Learning
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.12.2024

It's a simple choice - use Document 360, or go for more complicated and less flexible solution!

From start to finish, working with Document 360 and Kovai was simple. They were friendly, flexible, and knowledgeable. And the product itself did exactly what I needed it to do. If I ever have cause to build a knowledge portal again, they'll be the first company I look at!

Vorteile

It's incredibly easy to setup and use. It's very fast. Users love it too. The search is great. And the customer service is responsive and friendly.

Nachteile

Very little not to like! At the time I was using it, the only thing I wished to see (that I didn't) was a way for users to mark a document as 'needing revision.' They found a workaround which did the trick, but it would have been nice as a standalone feature.

Navneet
  • Branche: Computer-Software
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 10.8.2023

Highly consumerized, intuitive and valuable knowledge management tool for our org!

Our training and development content was all over the place earlier, with no historical data available to new team members. With D360, we've been able to streamline both, our induction procedure as well as our continuous learning programs.

Vorteile

-The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate.-It's a very effective repository with almost an MS word like UX-Sophisticated UI

Nachteile

As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities.

Hannah
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.6.2023

Love Doc360, migrated from Paligo/Zendesk - but the support is the best part

We are about to launch the product, and we are super excited. We did an internal soft launch and we have already received a ton of positive feedback about the look and feel, the useability, and the search ( which was a huge thing for us)

Vorteile

-I love how easy the platform is to use.-the UI is absolutely incredible-post migration, customization is completely ready out of the box-their customer and technical support is unmatched - they answer 24/7 and I always feel like they are taking care of me

Nachteile

-the sales process could be a little more transparent. They had a price change that was coming up but didn't indicate how much the price would change, it almost made them irrelevant for us, but they were willing to work with us <3

Dave
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.2.2024

It's everything we needed

Vorteile

The amount of control we have over our content structure, appearance, SEO, and accessibility helps us to present exactly what we want to each of our audiences.

Our dedicated Customer Success Specialist has been a great resource to answer our questions about product capabilities and connect us with other specialists, when needed.

The reliability, responsiveness, and uptime of the knowledge portal itself is excellent.

Nachteile

I would like to see their AI tools included in the base price with unlimited use.

Andrea
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 28.6.2024

First Year with Doc360

It's been a successful first year with Document360, we have setup a thorough knowledge base and have been able to work together as a team to quickly publish and update help articles. Nisath and his team have been responsive to our questions.

Vorteile

It is easy to create and publish articles. The site allows for several categories that are easy to navigate for our clients. It was easy to implement the tool. Our team has been using Doc360 for a year now and we have created an extensive help site that is useful to our users. It is easy for us to publish and update articles quickly when we release a new feature or need to update an exisiting help article.

Nachteile

We have had a little trouble with the commenting tool. I think some of this stems from navigating between their new editor and old editor and some of our comments disappearing, but we hope as our entire team migrates to the new editor this will be less of an issue.

Adrian
  • Branche: Versorgungsunternehmen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.7.2024

Flexible knowledge base with top-notch support

Vorteile

I've been using Document360 for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try.

Nachteile

Other than the price, I don't have any significant complaints. It's met our needs well.

Verifizierter Rezensent
  • Branche: Programmentwicklung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.6.2024

Exceptional Monitoring Software

Experience with Document360 is excellent. and fantastic.It's easy to manage every Azure application efficiently and its very cost-effective

Vorteile

Document360 stands for its ability to unify the view of business transactions enable real-time tracing and facilitate efficient documentation.Its user-friendly interface supports structured documentation enhancing overall productivity efficiently

Nachteile

I'm completely satisfied with the software. No drawbacks discovered yet

Verifizierter Rezensent
  • Branche: Einzelhandel
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 9.7.2024

Best Knowledge Bank, Workplace Collab at new level

Overall, Document360 has amazing capabilities to offer visibility to so much within an organization.

Vorteile

Document360 is super user-friendly. Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently.

Nachteile

We had minimal technical issues with Document360. No complaints and love the platform.

Elaina
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 23.2.2024

One of the best Knowledge Base softwares out there.

Vorteile

I loved all the functionality it had. The different category structures, the ease of use, the glossary and little features that were icing on the cake.

Nachteile

I was not a huge fan of their customer support. They were a bit confusing when talking to them. They also CC'd me on emails for other businesses communicating with support. I was having to email them and let them know to stop CCing me. It was very strange. The software itself is amazing.

Will
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.4.2024

Great Product with Excellent Customer Support

Vorteile

- Friendly, efficient and responsive customer support
- Intuitive system
- System is easily navigable
- Decent features and capabilities

Nachteile

- Some issues/bugs can occur around the release of updated versions, but these are dealt with swiftly by the customer support team
- Limited export capabilities (e.g. HTML)

Natasha
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.8.2023

Great value and user friendly!

Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time.

Vorteile

Document360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. The integration process was quick for our team and we were able to seamlessly create new content as needed.

Nachteile

It would be nice if the video feature allowed you to embed within the article vs uploading as a youtube or Vimeo file.

Emma
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 22.3.2024

Easy to pick up system

Vorteile

It has been easy to take over from my predecessor. I could find what I needed easily without much problem.

Nachteile

The search system is not the best, doesn't always pick up what I need.

Seena
  • Branche: Großhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 18.11.2023

Easy to use Knowledge base with amazing customer support and features

Vorteile

My team loves this excellent knowledge base tool which is easy to deploy and use. It has a good HTML and Markdown editor, content table, search, easy to use CSS and customizable JavaScript. Their customer support team is always professional and amazing, quick to respond to any queries.

Nachteile

I wish Document360 supports bulk exporting documents from word.

Sanjay
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.5.2023

Good to use

Document 360 is a robust document management and knowledge base software that excels in providing a user-friendly interface, efficient organization, version control, collaboration, and powerful search capabilities. It offers centralized storage and simplifies knowledge management, enhancing productivity and information accessibility. While it may have limitations in advanced customization options, its intuitive design and comprehensive functionalities make it a valuable tool for organizing and accessing documentation. Document 360 is ideal for businesses and teams seeking an easy-to-use solution for managing documents, creating a centralized knowledge base, and promoting collaboration within their organization.

Vorteile

Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users.

Nachteile

One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences

Melvin
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.7.2023

Ease of use and great user experience

Overall a very good experience, and will surely suggest others to use it.

Vorteile

Likes:1. UI is very user friendly2. Multiple Editors available3. KB can be used to reduce support tickets4. Changes made in writing portal gets instantly reflected in KB site5. Good support team

Nachteile

Dislikes:1. Text editor needs more options2. Writing portal theme option is not there3. New Feature request takes a lot of time

Nancy
Nancy
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.7.2023

Excellent product, even better customer service

Vorteile

Document360 made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service are better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site.

Nachteile

The lack of inline commenting - though that is included in an upcoming release.

Michael
Michael
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.2.2024

Solid documentation & KB solution with a very responsive product/support team

We use Document360 to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. Getting up and running with a diverse (technically speaking) team was a breeze.

Vorteile

Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles.

Nachteile

The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at.

Verifizierter Rezensent
  • Branche: Öl & Energie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.9.2024

Featuring a prompt and responsive support team - Document360

Vorteile

Document360 is both straightforward and easy to understand, yet it also offers a wealth of features. What I appreciate most is the strong level of interaction we've had with the support and development teams. Document360 has truly helped us launch our customer facing documentation swiftly.

Nachteile

the platform is generally intuitive, certain features could benefit from additional refinement or clearer documentation.

Michael
Michael
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.8.2024

Fantastic Platform

Vorteile

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.

DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.

DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.

Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.

Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!

Nachteile

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.9.2024

Highly Recommended for Document Management

Vorteile

Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process.

Nachteile

I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.9.2024

Straightforward and intuitive platform for knowledge management

Vorteile

The experience overall has been outstanding. Document360 is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze.

Nachteile

One thing I found lacking in Document360 is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!.

Elliot
Elliot
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.1.2024

Best on the market

Vorteile

Document 360 is an easy to use tool with a wide range of features that can be used to enhance documentation. The application is flexible and allows for easy management of your knowledge base. The Home page Builder allows for great customisation options, as well as being easy to use. The support team is attentive, and the development are always making new changes that greatly improves the application.

Nachteile

The editing tool was buggy in places
The Broken link analyser never updated meaning fixed links were still recorded as broken. It’s unclear whether I should use my limited Validate Links button

James
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.7.2024

Document360 is a great product

Easy to use, great support and awesome search capabilities. This is a great product

Vorteile

Search capability is unmatched by most search engines used for this type of thing

Nachteile

I would say cost out of everything. Although I still believe it is worth it

Ankush
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.11.2024

Excellent Documentation Platform for Knowledge Base

Wonderful experience. The interface is user friendly and can be used by one without any technical expertise.

Vorteile

An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time.
The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend.

Nachteile

Haven't faced any such challenges. Queries were handled and resolved.

Briana
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 6.11.2023

Overall very nice knowledge base tool with great customer service

Vorteile

We have been using Document360 for some time to communicate all important information about our software ELAINE to our customers. ELAINE is the rapidly deployable and extremely flexible realtime marketing automation platform that empowers corporate marketing teams to create valuable customer relationships through highly customised and automated emails and mobile messages. In addition, we also offer a variety of other features and services, so we were looking for a knowledge base platform that would support large amounts of content.

Docs360 makes it easy to structure large amounts of content into folders and pages while offering options to differentiate between multiple reader types that have different access rights. The knowledge base can also be private, public or a mix of both to suit all internal and external access requirements.

The article editor covers all basic functions you need for editing in the UI. With the new editor, a lot of previous issues with formatting have been improved and become more intuitive. Source code editing is also supported, however we do not use this much.

Multi language knowledge bases are available.

Different types of status can be assigned to articles. In addition to new, draft, published you can also add if a translation is needed or has been done. The same goes for reviews of articles.

All user accounts can set up reminders to review articles to keep everything up to date.

Readers can give feedback for every article which can be managed through the feedback manager. When using one shared reader login for multiple people, it can be difficult to distinguish who the feedback came from and to communicate updates back to them but this would be an option if every reader has their own credentials.

Overall, Docs360 has a big variety of features to cover pretty much anything you may need for a knowledge base. There are some minor issues here and there, but the support team is always very open for feedback and can help out with any arising issues.

Nachteile

Editing is still a bit buggy sometimes.

Review reminders have to be set in the content tools section to assign them to a specific user. It is not possible to do this directly in the article.

The automatic translation feature often has issues and does not translate the article.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 29.6.2024

Rich Platform- Document 360

Vorteile

We were thrilled to utilize the comprehensive package that Document360 offers. We appreciate Document360 primarily for its user-friendly interface, which makes using it very comfortable.

Nachteile

We have been using Document360 for a while now and my experience has generally been positive. Minor performance issues were there in between not always but all these were quickly addressed by their support team, so we didnt face much trouble with our workflow

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.9.2024

Dependable Documentation and Knowledge Base System

Vorteile

Document360 is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration.

Nachteile

We have noticed some difficulties with usability and it was cleared by their customer support team without further delays.

Omer
Omer
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 16.3.2024

Happy with the product

Vorteile

Very good management of content

Good and customised layout. Very good feedback from our readers.

Nachteile

Authors and admin portal are lacking featues such as tracking changes, and commenting is not comfortable.

Osher
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.6.2024

Easy and intuitive online knowledgebase

Excellent experience. The tool is very powerful and easy to use and the customer service are very responsive and proactive.

Vorteile

Ease of editing and immediately getting it online. Snippets (reusable content, editable from a central location), table editor, versioning of each article - easy to return to an old version and/or compare with the current one. Customer service is very responsive and helpful!

Nachteile

Collaboration features could be better. Not easy to get non-writers like PMs to collaborate in Document360.

Jordan
  • Branche: Automotive
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 6.11.2024

Intuitive and supportive

My overall experience with Document360 has been positive. The support has always been quick and top-notch. Though there may be issues occasionally, document 360 is always attentive to them and resolves them quickly. I enjoy using the editor and interface. The system is very intuitive for our readers and is one of our top priorities as an organization. Each of these things has created a positive experience.

Vorteile

I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily.

Nachteile

The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout.

Verifizierter Rezensent
  • Branche: Biotechnologie
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 13.7.2024

A standout Product- Document360

Vorteile

An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation. This software is user-friendly ideal for structured documentation and enhances productivity significantly.

Nachteile

Currently, there are no particular negatives to highlight. We are happy and satisfied with their services, especially customer support

Verifizierter Rezensent
  • Branche: Geschäftsbedarf & -einrichtung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 22.7.2024

Document360 : A Game Changer and Key to our Success

Vorteile

The overall experience is excellent. The tool is very powerful and user-friendly with a customer service team that is both responsive and proactive. It's very easy to manage all Azure applications efficiently and it proves to be very cost-effective

Nachteile

I'm fully satisfied with the tool and have not encountered any drawbacks yet. We had only minimal technical issues but that has been resolved by their customer support without any delays in our workflow.

Verifizierter Rezensent
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.4.2024

Efficient Collaboration with Document360

Vorteile

We are thoroughly pleased with the software and anticipate that all our needs will be addressed in their feature releases. Their support team is excellent and strives to address all queries promptly. The main attraction of this software is User-Friendly.

Nachteile

We have faced occasional document export issues and formatting glitches but the development team is quick to address them. The regular system updates while beneficial

Manikandan
Manikandan
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 21.5.2024

An All - Encompassing Approach to Foster Success with Teams

Vorteile

Im thoroughly impressed by the product and would enthusiastically recommend it to others. Its user-friendly interface and robust database management stand out as its most remarkable features.

Nachteile

It Simplifies our lives tremendously and stands out as the absolute best I have encountered.

Joseph
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 22.3.2024

Easy to use Document Management system

Vorteile

Document360 is an exceptional platform that utilizes the way teams manage documentation. As a user, I have found Document360 to be a great tool for organizing and sharing knowledge.

Nachteile

Although it's a great management system. There is still a room for development such as more functionality and able to customize features by using API.

Pablo
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 21.5.2024

Great and intuitive product

Very satisfied to be working with Document360, their team is very helpful and informative.

Vorteile

Keeps our entire knowledge base in one source where we can redirect our users to reference guides.

Nachteile

Nothing major to note so far, there was one bug we encountered but it was resolved quickly.

Daniel
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 17.1.2024

First implementation of Document 360

Very useful and easy to use. Good support.

Vorteile

Ease of setup - easy to search for functionality and easy to upload and edit documents.

Nachteile

I would like more analytics that shows analytics over all users and all documents. At the moment it focuses on a particular user or a particular document.
There is a quite a low maximum size of document. Had to split up a document into smaller ones to upload.

In Betracht gezogene Alternativen

Zendesk Suite

Gründe für den Wechsel zu Document360

Easier to implement a small solution and get going
Varsha
Varsha
  • Branche: Buchhaltung
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.7.2024

Leveraging rich insights for enhanced knowledge base engagement.

Vorteile

Document 360 stands out for its ability to provide rich insights into end-user engagement with your knowledge base.

Nachteile

I used document 360 for almost 8 months and never faced any problems.So no complaints.

Anthony
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.5.2024

Advisor to an NHS organisation

Very good. I have been very impressed with the system and the organisation and it's support systems.

Vorteile

How easy it is to manage complex information so that users/clinicians can find what they need quickly and easily. Plus it is good value for money, given the great support available.

Nachteile

No issues to date. It takes some learning, but so does every sophisticated system.

David
David
  • Branche: Telekommunikation
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.6.2024

Awesome documentation tool

Vorteile

Very easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360.

Nachteile

There is nothing that I dislike on this product.

Mark
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.7.2023

Doc360 is a Fantastic Documentation Repository for Our Team!

We're pleased with our experience using the the Doc360 system. We have been impressed at their thorough and well thought through feature inclusions. The post-sales account management team has been excellent to work with, and we would recommend the product to others interested in a well rounded documentation management platform.

Vorteile

Having the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform.

Nachteile

We have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering.

In Betracht gezogene Alternativen

Helpjuice und Nuclino

Gründe für den Wechsel zu Document360

Doc360 appeared to focus more on the features that we were concerned about. The branded file export is a significant one, but also the internal editing and external viewing portal set Doc360 apart as a more dynamic offering that we found to meet our needs more specifically.
237 Bewertungen

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