Über HoduCC

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding. HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Managers can use the dashboard to gain a 360-degree view of business performance, rank agents based on their voice tone or language proficiency, and generate real-time analytical or historical reports. Users can also monitor ongoing interactions through call recording and playback, answering machine detection, and call barge-in functionalities. HoduCC provides an API, which allows businesses to integrate the software with various third-party applications including Twilio, Zoho PhoneBridge, and Telnyx. Agents can improve clients’ call experience using configurable call scripts and handle incoming service requests via the ticketing system. It also lets managers create SMS campaigns and send messages to multiple recipients using broadcasting functionality.
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HoduCC Video
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HoduCC Preis

HoduCC bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von HoduCC ist ab 400,00 $/einmalig verfügbar.

Startpreis:
400,00 $/einmalig
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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HoduCC Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,6
Funktionalität
4,7
Bedienkomfort
4,7
Kundenbetreuung
4,8
5 von 40 Bewertungen Alle Bewertungen anzeigen
Maxwell
  • Branche: Versicherung
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 9.3.2022

Full Featured Call Center System

It's been a great ride

Vorteile

IVR capabilities are top-notch - very flexible and easy set up

Nachteile

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

In Betracht gezogene Alternativen

Freshdesk und Call Center Studio

Warum HoduCC gewählt wurde

We needed a full featured product with price predictability and transparency.

Zuvor genutzte Software

Ameyo

Gründe für den Wechsel zu HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price
Austine
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.2.2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

Vorteile

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Nachteile

Not yet observed as it currently meets all our contact centre expectations.

Ankur
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 51-200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 11.7.2020

Good voice solution to recommend

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Vorteile

It has multiple options for login purpose depending upon your need

Nachteile

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

Vinesh
  • Branche: Telekommunikation
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Weitere für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.8.2020

Hoducc user friendly software

Helps organisations to save costs and be more efficient.

Vorteile

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Nachteile

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

In Betracht gezogene Alternativen

Avaya OneCloud UCaaS

Gründe für den Wechsel zu HoduCC

Mainly due to the customer support and the user friendly nature of the software.

Antwort von HoduSoft

Thank you Vinesh.

Beantwortet am 13.8.2020
Gandhi
  • Branche: Telekommunikation
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 16.5.2022

HoduCC is Full of Features

Vorteile

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Nachteile

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Antwort von HoduSoft

We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!

Beantwortet am 30.5.2022

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