ManyChat

Vorteile

It is stable and easy to manage.Lots of documentation on the internet. Easy to learn.

Nachteile

A rather high price compared to other platformsIt doesn't have many AI options

Vorteile

I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram. With a lot of companies you would not be able to do as much with Facebook Messenger and Instagram but ManyChat lets you.

Nachteile

Only thing I didn’t like about ManyChat is its support system. It seemed like you were almost not able to reach them. But overall, a great user base that helps out on other social media platforms.

Vorteile

Keywords, Referral Links, Sequences. I loved that I could use it for both Facebook and Instagram. The automation allowed me to connect with customers without having to be tied to my phone responding to messages.

Nachteile

During the pandemic, I used the program a lot, but it was becoming cost prohibitive. Manychat charges based on the number of subscribers you have, even if you never message them. Which is problematic when you take into account spam and bots. I was paying for people I wasn't even talking to.

Vorteile

Its automation features, multi-channel support, and lead generation tools. I found the software to be rather user-friendly, particularly when setting up automatic messaging sequences and chatbots. Integrating with already-existing business processes can take several forms depending on the workflow's complexity and the particular tools and systems being used. It also provides integration possibilities with various outside technologies, making it simpler for organizations to integrate it with their current tech stack.

Nachteile

Requests for more functionality on the free plan, a learning curve for sophisticated automation, sporadic problems integrating based on current infrastructure, worries about shifting platform rules, and more. Although I found the platform to be user-friendly for creating chatbots, integrating it with some particular business processes proved to be somewhat challenging.

Vorteile

Easy to setup a new chatbot, create an outline and add the specific actions to be followed. Ability to create complex chats with follow-ups, api calls, tags etc. make it a very robust platform.

Nachteile

Instagram comment reply is a bit strange to implement at first.

Vorteile

When it works, it's quite effective at turning the activity through our social channels into actual leads and site traffic.

Nachteile

Unfortunately, it doesn't always work and this has led to turn activity through our social channels into frustrated people and missed opportunities

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Vorteile

I like the auto responder on Facebook posts

Nachteile

Didn’t see integration with TikTok . This is something that I would like to use

Vorteile

Literally nothing. This product has no human team that I can identify, and continues to bill us following a termination notice sent in compliance with their TOS.

Nachteile

I've never actually used the product because it is impossible to access support, get the primary account holder reassigned, or terminate service.

Vorteile

I would have liked it if it had worked. The automated response to comments on posts would've been very helpful for my business.

Nachteile

They offer no support whatsoever. You have no option to delete your account.

Vorteile

I was fearful of chat bots and malfunction and this put an ease to this fears the setup was simple everything went and continue s to go smoothly.

Nachteile

I wish there was more of a way to. Integrate with some one here products I use .

Vorteile

ManyChat est un outil formidable qui permet à ses utilisateurs d'automatiser la communication avec les clients. Il permet surtout de créer des chatbots conviviaux grâce à sa grande variété de fonctionnalités.

Nachteile

Ce que je reproche à Manychat est principalement son coût. De même, la plateforme est parfois instable, ce qui empêche de travailler en tout temps.

Vorteile

I have been using Manychat for several years and I must admit that it is the market leader for the chatbot sector, I find it a very useful tool for creating interesting workflows, perfect for lead generation and for creating fantastic funnels. I like to connect with activecampaign and similar tools

Nachteile

I didn't find any particular problems and I can't complain, for those who do digital marketing it is an important ally, maybe it would be nice in the future to have greater discounts on subscription costs.

Vorteile

This product is easy to use and very user friendly. It is very organized and very responsive. I have seen a change in my sales for my business when I started using this software.

Nachteile

There has been an occurring issue with using phone apps generally becoming confused when having both manychat and Facebook Business Director running, which I have seen multiple people also complain about.

Vorteile

The ability to reply to people and provide most commonly needed answers

Nachteile

It's a bit confusing to learn, though there has been great effort to minimize this

Vorteile

The platform's UI is intuitive, and setting up chatbots and automating conversations is a straightforward process. Even if you're not tech-savvy, you'll find it easy to navigate and use effectively. Another standout feature of ManyChat is its seamless integration with popular platforms like Facebook Messenger, Instagram, and SMS.

Nachteile

it's important to note that there is a slight learning curve, especially when it comes to utilizing the more advanced features. Additionally, it's a good practice to double-check specific integrations to ensure compatibility with the tools or systems you use in your business.

Vorteile

A praticidade de contato com o consumidor, ou instalação de chatbot

Nachteile

Algumas falhas no envio de mensagens automáticas.

Vorteile

It helps automate the business, speeding up answers to frequently asked questions and improving overall efficiency. Deliver fast, accurate responses to common inquiries, improving customer satisfaction and freeing up time for other important tasks.

Nachteile

If the images could be enlarged it would be much better.

Vorteile

Through its user-friendly interface, ManyChat makes it easy to create and manage chatbots. I also love the fact that it automates tasks such as sending messages and answering FAQs

Nachteile

I like its ability to integrate with various third-party tools such as Facebook messenger and instagram

Vorteile

I love Manychat, because it makes my work a lot easier, especially in automating messages. I have great returns from my clients, thus facilitating sales even when I am not working. I highly recommend!

Nachteile

When I make the funnels to be used on Instagram, the system sometimes gives error messages. There could be a team that could help us solve this problem, because right at the beginning that I started using it was a big obstacle.

Vorteile

Very accessible, the free options can offer Manus choices, and it's very reliable for beginners

Nachteile

The manychat don't have french version. Not easy for french speaking users

Vorteile

a very easy software to find but if they find the software

Nachteile

there are many people don't know how to find this platform

Vorteile

Some of the most impactful features include:1. Automated chatbot flows: You can build automated chatbot flows with ManyChat that can respond to client queries, provide tailored messages, and even manage purchases and payments. Your marketing and customer service operations can be streamlined as a result.2. Segmentation and targeting:With ManyChat, you can build specialized audiences based on a range of variables, including geography, activity, and interests, and then deliver those audiences specific messages. You are thus able to send out communications that are more pertinent and distinctive.3. Integrations: Numerous prominent tools and platforms, such as CRMs, e-commerce platforms, and email marketing software, are available for integration with ManyChat. Your customer service and marketing operations can be made more efficient as a result.4. Visual flow builder: Even if you have little to no coding knowledge, you can easily develop and maintain chatbot flows with ManyChat's visual flow builder.5. Analytics and reporting: The analytics and reporting tools in ManyChat let you monitor your chatbot's effectiveness and pinpoint its weak points.Overall, these features can help businesses and organizations of all sizes improve their customer communications and engagement, leading to increased customer loyalty and satisfaction.

Nachteile

Businesses and organizations should think about these potential negatives before adopting ManyChat as they would with any product or platform. A few possible drawbacks of ManyChat include:1. Limited functionality: Even while ManyChat offers a wide variety of features and integrations, not all businesses or organizations will find that it is able to suit their demands. Some situations can be better suited to more specialized or sophisticated chatbot platforms.2. Dependence on Facebook: ManyChat is essentially a chat platform for Facebook Messenger, therefore in order to use it effectively, businesses and organizations will need to be well-known on Facebook. Some people might not find this possible or appealing.3. Privacy concerns: Chatbots may raise privacy concerns for certain users, especially if they are being utilized to process orders or payments. To allay these worries, companies and organizations using ManyChat should be open about their data collecting and usage practices.Overall, while ManyChat can be a powerful and useful tool for improving customer communication and engagement, it is important for businesses and organizations to carefully consider their needs and resources before deciding if it is the right fit for them.

Vorteile

It's simple to construct new bots using their excellent flow builder.They have a great A/B tester. You can design two (or three or four) different paths for a lead to take, then specify what percentage of leads should take each path. From there, the chatbot takes care of it. This makes it simple to experiment with various queries, phrases, graphics, and other elements to determine what appeals to your leads the most.The Zapier integration makes it simple to transfer that data to our automation platform, and their custom fields make it simple to collect whatever data you want to collect.

Nachteile

Truthfully, the only aspect of ManyChat I dislike is their customer service. It appears to be practically nonexistent. That worry is allayed by Facebook's wonderful user community, which supports one another.

Vorteile

This approach will help you save more time, which makes it incredibly helpful. Messages or actions can be configured based on your requirements. Consequently, you are able to complete many jobs at once while the bot is operating properly and efficiently.

Nachteile

Additionally, it will assist you in filtering the data and connecting with the appropriate person.

Vorteile

The user-friendly interface of ManyChat makes it simple to start up and maintain chatbots.Customer interactions can be automated with the help of ManyChat, including the provision of product information or the resolution of frequently requested questions.Affordable: ManyChat provides both a free plan and reasonably priced subscription plans.

Nachteile

Limited customization options: ManyChat's chatbot interactions aren't very customizable and might not be able to handle more complicated requests.Limited analytics: The analytics provided by ManyChat are basic and may not be sufficient for businesses that need more detailed data.

Vorteile

Many things to like about ManyChat but I just want to talk about the chatbot feature as I used it as my personal customer service representative.Easy integration with the Facebook Messenger.

Nachteile

Has some limitations.I do like to see an improvement

Vorteile

È molto facile imparare ad usarlo bene. È consigliatissimo per bot che non hanno pretese elevate

Nachteile

Il prezzo scala molto con gli utenti e ogni singolo canale ha bisogno del suo abbonamento

Vorteile

it was easy to use and i love this website is easy and cool

Nachteile

nothing everything was just right for me to use this site

Vorteile

I really liked the ability of personalizing our messages when addressing clients since the names are auto populated from different social media platforms. Thus it takes less number of replies from the customer to get to conversion.

Nachteile

JSON was a little issue when we started initially but now work is smooth.

Vorteile

Capture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing.

Nachteile

ManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat's SMS and chat activity would be very useful for sales lead scoring and customer service.

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Vorteile

It's really one of the best chatbot tools. Once you set it up it can be very powerful and increase conversions.

Nachteile

It can have a long learning curve so it takes time to use all what it has to offer.

Vorteile

The live chat option when a client is struggling to get specific information that isn’t programmed into the bot has been priceless. I’m able to help the client seamlessly via live chat.?

Nachteile

There isn’t anything I don’t like. I like Many Chat and plan to stay with Many Chat as my business grows.

Vorteile

Me gustó todas las opciones que tiene para poder configurar y dar múltiples opciones a tu cliente para que se torne una conversación bien fluida

Nachteile

Cuando empiezas a conocer una herramienta tiende a ser un poco tedioso el conocerla desde cero, pero cuando la empiezas a usar todos los días ya te familiarizas

Vorteile

The product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability

Nachteile

I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram.
In the free plan you can't do almost anything.

Vorteile

I like being able to quickly duplicate my existing template chatbot over to set up new clients quickly

Nachteile

The pricing is too high, and integrating with other tools required lots of patchwork zapier solutions

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Vorteile

No need of coding knowledge Relatively easy to implement.
Great set of tools to launch basic to medium level of chatbots in regards of complexity.
Free tools don't feel limited if your trying starting out or have basic needs.
Payment tiers are based on your audience/subscriber base so it doesn't feel like your being forced to pay more than what your page needs.

Nachteile

With the easy to use interface comes a tradeoff in regards of final complexity of what you may deploy.
If you're looking for a toolkit that allows you to develop chatbots you might be better off searching for other options.
You're tied down to the compatibility options offered at the time by manychat.
Bots require to be tied to a social media account.
Managing more than one account at the same time may prove cumbersome.

Vorteile

ManyChat is the premium solution for all chatbot messaging and automation. It's rich in features and is by far the most well-rounded solution for serious marketers. Their UI is on point and building bot flows is enjoyable and highly customizable.

Nachteile

Their inbox can use some work on the UI/UX side but we don't really use them for that.

Vorteile

Love that it allows me to customize ManyChat to my brand colours and then add ManyChat to my website via HTML code.
You can easily select and choose the pages on my website where ManyChat is to be displayed and where it isn’t.
You can preselect for how much the duration of chat pop-up to appear on your website page. Sometimes immediate pop-up feels annoying so I love that they have this option available.
They keep on bringing new features and I am excited to try the newest added Instagram dm automation feature.
They make it easy to automate the chat flow, which enables you to redirect visitors to pages or lead magnets tailored to their responses in the automated chatbot flow.
I like that in addition to the automation of Messages I can manually check and reply to messages from inside my Facebook account itself and don’t need to log in to Manychat once it is set up for automation.

Nachteile

Setting up chatbot automation has a bit of a learning curve which you need to be patient with if you want to do it yourself rather than delegating it.
Not easy to work on ManyChat via mobile app, as compared to the web app.

Vorteile

It was an very enjoyable app and i spent a lot of time

Nachteile

I Don't understand half of it its a lil confusing

Vorteile

This is an easy to use chat bot tool that has a lot of features for affordable pricing. It's one of the easiest bot software tools I've used for FB Messenger, and you can also use it for other channels (or a combination), which is really awesome. This smart tool helps creating engaging conversations while boosting your email leads and sales. It's very versatile, unlike other tools. I'm impressed with how well-thought-out this software is.

Nachteile

I don't have anything that annoys me. It's a solid tool with plenty of documentation so even though I was completely new to bots, I had one up and running quickly.

Vorteile

As someone who uses ManyChat primarily for chatbots, the platform has everything I need. The interface makes it very easy to build the most complex processes. In addition, there are powerful marketing tools at your disposal.

Nachteile

I love building bots on ManyChat and I in every case enthusiastically prescribe it to my clients. It's not difficult to utilize and has every one of the elements I really want for my undertakings.

Vorteile

Intuitive and user-friendly chatbot builderWide range of marketing tools and integrationsEasy to connect with other popular platforms and toolsComprehensive and feature-rich messaging platform

Nachteile

Some users may find the pricing to be a bit steep

Vorteile

I think the BEST feaute of manychat its the possibility of using broadcast. Cause you can send to all your base of data the información at the same time.

Nachteile

In the last two months, when you send a flow to one of the clientes, the conversation goes all the way up and you have to go down again wach time, making It a little more difficult to use.

Vorteile

We chose ManyChat as our website's initial chatbot, and considering its cost, we saw excellent results. The chat comments received from our customers were well received.

Nachteile

It can occasionally be challenging for it to accurately collect the customer's responses, as it is with most chatbots.

Vorteile

As someone using ManyChat primarily for chatbots, the platform has everything I need. The interface makes it extremely easy to build the most complex flows. Apart from this, there are also powerful marketing tools at your disposal.

Nachteile

It's hard to find something to complain about, honestly.

Vorteile

Sending ads is now made Fast and perfectly with the ManyChat messenger bot. It has grown my customer list. I always build my messenger Bot in minutes. Sending my customers an AD in messenger with ManyChat convert much faster. My bot is always on autopilot capturing leads to my product. Their software includes Instagram and text messaging in email Bots which I use a lot. I schedule hundreds of broadcasts at one time. I even integrated Shopify and Google Sheets with my ManyChat Bot.
I also save money on ads by cleaning my ManyChat list from Inactive Subscribers. That means I am not paying a premium for somebody who does not want to be on my list.

Nachteile

I like the idea of Sponsored Messages aka Manychat Paid Broadcast. But I don't like the payment processors like PayPal or stripe I would rather be able to get payments directly to my bank account hope they change it soon. to expensive need to go down on prices.

Vorteile

I definitely recommend them for constructing bots because they have a fantastic and helpful customer support crew. It is also reasonably priced.

Nachteile

What I dislike about it—and this is not a problem with manychat—is that both of my phone's applications tend to become jumbled up if I have both manychat and Facebook Business Manager installed.

Vorteile

You can be collecting customer information who contact you by messager like Facebook id. And you can use that information when you promote your Facebook. That is the only function I use on the ManyChat platform right now.

Nachteile

I had subscribed for pro service and wish to use the chatbot to increase new customers and return customers and to sell my service and product inside Facebook Messenger. I found it very hard to use and I wasn’t successful on how to use it. So, then I unsubscribed.

Vorteile

Facil de usar, amigable, tiene todas las funciones que se necesitan en la version pro

Nachteile

Muy caro. La version pro tiene muchas cosas que yo no utilizo y por eso se me hace muy caro.

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Vorteile

ManyChat was the first chatbot that we used for our website and we had very good results in relation to its price. Our customers were quite satisfied with the chat responses.

Nachteile

As in most chatbots, it is sometimes difficult for it to capture the customer's responses well.