Gist

Vorteile

Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions.

Nachteile

The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Gist

Vorteile

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Nachteile

Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized.Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation.

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Vorteile

The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.

Nachteile

It is not easy to get started and their support leaves a lot to wish for.

Vorteile

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Nachteile

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

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Vorteile

Gist's messenger bot is very powerful and you're able to put it on your website as well as all your subdomains. It's become the #1 way my visitors prefer to interact with me. I had no idea how much interaction I was missing until I installed it. Then add full email marketing and you're really flying!

Nachteile

Gist is working to improve their speed through the browser. I wish the free plan allowed for use of webhooks like the paid plans do. But $29/mo isn't bad!

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Zuvor genutzte Software

Gründe für den Wechsel zu Gist

Vorteile

Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Nachteile

Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

Vorteile

The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management.

Nachteile

The thing we as a company like least, is the fact that the membership is based on the number of contacts. We have a large databases of contacts and importing them all would become very very expensive.

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Vorteile

I liked Gist's seamless integration of communication, collaboration, and automation features in one platform, providing a comprehensive solution for our team's needs.

Nachteile

While Gist is generally impressive, one area for improvement is the learning curve for advanced features, which could be more user-friendly for new adopters. Also I want to see a WhatsApp integration.

Vorteile

How seamlessly are web, chat, email and social media integrated altogether. Data is gathered from many difference channels, event tracking on the website adds even more context to the profile of each individual user/contact, and this all allows for some great personalization and user experience. All of these great benefits, though, are available to the Premium plan only, which doesn't come cheap at all.

Nachteile

The Support bot is an add-on, though it's one of the big differentiation factors of Gist,compared to many of the other support chat services. The Free plan is very limited, both in terms of functionality and user limits. The custom chatbots work only with the website chats, not with the other channels such as Facebook, Whatsapp etc, which means you would need to use another software if you want to automate those (which makes no sense).

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Vorteile

It replaces a bunch of other, separate tools. We use the chat, email marketing and automations especially

Nachteile

The tool has developed a lot over the years. We've been using it from its early days. It would be better if the deleted contacts were removed instantly (they currently count towards your contacts quota) instead of at the end of the month. But that is a very small issue that doesn't really affect us anyway.

Vorteile

I've a difficult time to combine many tools to create my full-cycle of marketing workflow. And it is quite hard to integrate those tools to work togethers. Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years. Gist helps me fix every problems that I had and I satisfied with the tool.

Nachteile

Only unfortunate thing is ... the premium price is over my budget for real.and there are some functions in premium should be in the lower tier of LTD.

Vorteile

The chat box on Gist is by far my favorite Gist feature. Being able to talk with potential clients instantly via the Gist chat box i have on my sites makes communication far easier than endless email chains.

Nachteile

When gist first launched as Convert Fox they didn't have that many products or features, just mainly an email autoresponder. They have come a long way since then.

Vorteile

I like how easy it is to create automated workflows to guide our customers to make purchases. I also love the knowledge base, which allows our customers to get more answers without having to contact us. This saves us valuable time allowing us to focus on better customer service.

Nachteile

Hosted forms are not available, however, there are workarounds by embedding forms on my site using Gist forms. A Gist hosted form would eliminate a step making it faster to create the forms when we want to simply link a button to a form. I'm told that is something that will be added later.

Vorteile

All in one feature is amazing. Love chat, email automations, funnels, email templates, integration and the list goes on.

Nachteile

Nothing so far. However a live call feature would be a plus.

Vorteile

Easy to use and really easy to implement. If you can load up a script to google tag manager you'll be fine with Gist

Nachteile

Little confusing on the use of multiple domains

Vorteile

Gist is similar to Intercom. It's a platform for managing your customer contacts and your communications with them. I like that, you can field inquiries for onsite chat, Facebook Messenger, and Twitter Direct Messages in a single location. Gist aggregates all your support channels.

We use Gist for managing support and for communicating with property owners. I've not once experienced an outage. It always performs quickly. There's an iOS app.

User experience is more than an app. It's the support you receive with it and how quickly the team responds to feedback. I genuinely like Gist's support team. They're a great bunch of people. On couple occasions, they're deployed changes in the same day. They always follow-up. A+ on the people side.

Nachteile

The one major change I want to see is how Gist user identity is managed. A single user can have multiple projects. That's fine. However, user identity is persistent across projects in an account, and there is no concept of an admin user. So, if you're communicating as two different entities -- abc.com and xyz.com -- you need to create a separate Gist account. While that's manageable, it's unmanageable in the iOS app. You can only be logged-in with one account at a time. If the model will continue as multi-project to single-domain, that's okay. However, in that configuration, the iOS app needs multi-account support.

Vorteile

A lot of features in one place:
1) Live chat on the website
2) Integrates with a lot of tools (Book like a boss, Stripe, Facebook, Zoom, etc - it helps to see all data at one place. I feel it is moving towards a CRM platform)
3) Chat prompts - it basically popups up a message when some person visits on a specific page; we can add triggers like x seconds, % of scroll etc and define the conditions

Nachteile

There is only one con - replies from support are prompt but the time taken to solve a problem takes much most of the times

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Vorteile

Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications (like Zendesk, Mailchimp and others) with one platform. At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering release new features.

Nachteile

For us, there is nothing to dislike. We cannot fault their product or their customer service.

Vorteile

We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like:

- email automation,
- knowledge base,
- bots,
- site automation
- Powerful automations based on visitor action,
- broadcasts, drip campaigns, behavioral email marketing and way more.

The email deliverability rates now are also pretty high, and is our go to tool for our main website.

Get it, worth every dollar

Nachteile

The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

Vorteile

Generous subscriber and email sending plans. Easy to use and has now replaced my last email marketing solution too over and above its CRM and customer support features. Excellent app.

Nachteile

They are a startup so some features I want are lacking but projected to come in future.

Vorteile

The Gist team created a feature-rich, thought-through and affordable tool for customer support, live chat and marketing automation. We mainly use the live chat, contacts/segmentation and email features.

They also offer a Knowledgebase feature that we will soon implement.

I love their speed of development and the brand-new user interface redesign.

Nachteile

So far it ticks all the boxes. Sometimes support replies within minutes, other times it might take a day or so. Could be more consistent.

Vorteile

Easy to setup, clean user interface, excellent customer support, help documents, and the automation flows helps my visitors to connect with me. Chat user interface, mobile apps, drip campaigns are easy to implement and manage.

Nachteile

More subscribers needs more investment. I wish the pop-up templates are more. No RSS to email feature.

Vorteile

I've been using the platform for a couple years and they have come a long way since I first joined! the team support is (and always was) phenomenal and they were always happy to walk me through anything I didn't fully understand.

Nachteile

It started out a bit rough for me because I'm not the most technically savvy. There is a slight learning curve but the team is great in helping you move through the tech hurdles!

Vorteile

I really like how easy it is to get Gist set up. It only takes a few minutes and then you can begin customizing it for your needs. I love how simple it was to get live chat set up and to customize the message based on the webpage. I was also able to see at a glance the emails and chat's I've had with a specific person who's visited my website and reached out.

Nachteile

The email builder is still a little basic. There are a couple templates, or you can code one in HTML, but if you don't feel like coding, you don't have many options besides the basic templates. I'd like to see some more email templates become available or a WYSIWYG (what you see is what you get) editor.

Vorteile

Clean interface, very fast, fully functional, definitely not a half-baked wannabe. Gist has evolved from ConvertFox and I've been following their growth for years. The current product is super easy to use and integrate into the site. Live Chat is especially impressive as I can respond to clients easily from email, desktop, and mobile app and it syncs seamlessly.

Nachteile

It's obviously not as mature as Hubspot or ActiveCampaign so it lacks quite a bit of polish there. It's got a lot of documentation but not enough for some specific tasks and their support can take a few hours or more sometimes - it's a good response time for most, but I've been spoiled by Hubspot.

In Betracht gezogene Alternativen

Vorteile

It makes it easy for us to have communication with our customers.

Nachteile

To be honest, there isn't much I don't like about the software.

Vorteile

Their seamless live chat function that works flawlessly, and their mobile app, which is a huge must have for me

Nachteile

No white labelling for my level of subscription

Vorteile

I discovered Gist (when it was still called differently) and immediately bought a lifetime subscription. Its promise was to build the next Hubspot / Intercom killer solution at a way more affordable pricing point.

We started off using all that was on offer: sending emails, chatbot integration, interaction tracking, building profiles, ... The team is very responsive and helped me out with multiple questions or remarks in the past.

Today, we are using it only for the knowledge base solution it has on offer - which works as you expect. We switched to a more expensive alternative, Hubspot, but were not satisfied with the overall Gist experience.

Nachteile

Many of the features I have come to discover had its quirks from time to time. It was clearly a work in progress, a very promising one, yet a product that fails from time to time remains a product that fails.

On the other hand, I found it sometimes hard to set things up. Once I understood how it worked, there was no issue, but being a copy cat at heart, they could have taken some of the typical flows for setup from their competitors as well.

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Gründe für den Wechsel zu Gist

Vorteile

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Nachteile

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

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Warum Gist gewählt wurde

Vorteile

The product is vert easy to use i love it

Nachteile

I think everything IS perfect except thé pubs

Vorteile

The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app.

Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.

Email deliverability & tracking is great!

Nachteile

Contact form to be pushed straight to conversations (I already requested this)

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Vorteile

I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and the system for defining these actions is really flexible).

It's a great tool - and one of the most promising that I've seen - but what really stands out is that the team behind it are a great bunch of people. They're really good on live chat (as you would hope!) and you do get to know them individually. They really care about delivering the best experience possible and the pace they are moving at with new features is admirable. It is that, above everything else, that gave me the confidence to go live with a deployment on our primary business website.

I'm a very happy customer.

Nachteile

If there is one dislike, it's simply that there is so much (extra) promise in the tool but I can't have it all now! ;-) They are a young company, relatively, so there are still features which I would love to have (better notifications on stale chats, better handling of "out of hours", more automation features) but those are small things and it's the confidence that these things will come quickly that makes this a non-issue. The team really listen and act on feedback, so that's a massive bonus. I'd encourage you to get on-board at this stage. The tool is ready for prime-time use, and you have a real opportunity to actually shape the way it develops that you just wouldn't get with a more established tool.

Vorteile

Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the functionality or usability of the features in Gist. I am blown away.

Nachteile

Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.

Additionally, the vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.

Vorteile

The flexibility of sending automated emails and broadcast HTML emails that look great. They are always looking to develop the product. They have a ton of features including Automation Workflows, Email alerts, and importantly are GDPR compliant. They listen to their community and provide video training and a knowledge base. They do Time Zone Sending which is useful as I send to people outside my timezone. You can copy-paste images directly into your emails. The tags can be automated to alert when someone abandons a page or shopping cart. email count time timers, API integration, and did I mention the excellent form builder? The price is very reasonable for all the love, care and attention to development the Gist team put in.

Nachteile

Nothing really. They don't have any bad points as they keep open-minded about development and are customer-led in terms of what you can upvote as being what they should concentrate on developing next. Sometimes they have such a can-do attitude that they used to be tempted to take on more than they can realistically deliver but even this has improved in the last year. I have a hard time keeping up with all the latest developments but I periodically go into educating myself on the latest update.

Vorteile

Been using their platform for a few years.
What I like best about Gist is that they have a monthly development cycle.
Over the years, their development and the refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist.
Some other points:
-Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage.
-They have robust targeting features for their pop-ups
-Their support seems mostly available and responsive.
-Their platform is easy to navigate.

Nachteile

-they have automation features, tracking features, integrations, and so on, it seems like they have everything that an automation platform would have on a basic level.
-Their chat works fine but perhaps I think that their chat feature can be developed upon to be more inline with bigger competitors in the chat space like Intercom (automation email requests, etc...)
-Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary.
-Utilizing forms *not* connected to popups would be advantageous, but technically it works fine.

Vorteile

I'm using Gist for my WordPress website to engage my website audience. I'm a one-man band and required an integrated marketing automation tool to welcome any new visitors to my website. I use it across my whole website and I personally control and run it by myself.

It basically simplifies the initial welcome step in my business and assists me in targeting my potential customers. The best part about Gist is that it is scaleable. As my small website grows, I can
scale with the number of contacts in the database, and at the same time have
access to all their advanced features.

Nachteile

I would say that the hardest thing/ least liked about it is that it took a little time to setup originally. Coming from a non-technical background it was a little hard to get used to at the start, but I quickly picked it up thanks to their support team.

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Vorteile

Really love their live chat feature as we are seeing a lot of enquiries compared to any other communication channels such as email, and phone call. We also love how you can segment all the leads who have contacted your website using their livechat, plus the other features will help you nurture your leads.

Nachteile

Their basic lead capture forms, pop-ups. Hope they can create a better editor for this one so that we can build good looking forms that are enticing for our website visitors.

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Vorteile

Easy to install chat widget with many options on colors and icons. Pretty much a great app overall. You never know with newer apps if they are going to be around or if there is a lot of continued development. But the Gist team is always helpful and they keep developing and developing. That says a lot for where they are headed. I see great things and we will continue to use them.

Nachteile

Early on we had some issues with email deliverability and setting up the support inbox... However, support was super helpful and let us know they had issues with their email deliverability but that they were working on improving it. They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them. It took a few painful months. However, deliverability has improved drastically and so has the email building capabilities and UI.

Vorteile

The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured.

Nachteile

I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications.

In Betracht gezogene Alternativen

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Vorteile

What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours.

It has everything I need to maximize conversions for inbounds leads to my website. Live chat is used for sales and support. Chatbots to initiate connections with visitors, follow up automation based on user behavior, a great email campiagn builder with decision trees based on user engagement . The meeting module is also a plus as typically this would be a third party purchase. You can embed a booking calendar on your website and let leads and customer book a meeting with you. It also ties in with Google Calendar.

Nachteile

Currently, there is no sales stages module or any ability to create task for users. If they could implement a Trello like task board for projects and leads then it would be the perfect all in one software.

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Vorteile

Trial emails and customer support messenger with behavioral targeted emails and messages.

Nachteile

Occasional bugs, but they are usually fixed fast by customer support.

Vorteile

With a single subscription, I'm able to manage my email list, operate both a chat bot and live chat (from my phone!) to support my customers, and even do targeted marketing campaigns on my website. Usually this would require logging into many different sites and then having to integrate them all and then pay for them all separately. Gist makes is possible to get it all done for a low price!

Nachteile

Honestly, there's really not a whole lot to dislike. They're always working on enhancements and new features and making the tool better every day. The free plan only allows for 1 user and I really would've loved 5, lol....but that's probably asking for a lot since the free plan already includes so much.

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Vorteile

Workflows between al the tools. This really helps our team get on it with support but also sales and nurturing our excisting customers.

Nachteile

The learningcurve is steap. It took me a while to fully understand the workflow, but once you get it, it works awesome!

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Vorteile

Good live chat tool.
Easy to create custom chat bots robots.
Capabilities to send broadcasts and drip marketing campaigns.
Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose.
Build relationships with leads and customers.
Support.
Marketing automation.

Nachteile

shortcomings such as no crm are manageable.

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Vorteile

Using Gist for:
a) Live Chat
b) Forms
c) Email Sequences
d) Event Tracking
e) Help Desk

It is handling our entire marketing automation needs

Loved these features:
Visual Workflow designer
Live Chat performance and appearance
Email Deliverability

Nachteile

No cons as such.
They need more maturity and time to be comparable with Intercom

In Betracht gezogene Alternativen

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Vorteile

I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners.

The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates:

• Automations based on events
• Email automation
• Live chat & bots
• Scheduling
• Help desk/ knowledge base
• Forms
• Tracking
• Plenty of integrations

The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer.

Nachteile

Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added.

In Betracht gezogene Alternativen

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Vorteile

It has a range of features that allow you to automate many of the processes of growing a customer database and communicating with them

Nachteile

Have to invest time to understand how it all works but that's the case with any sophisticated software.

In Betracht gezogene Alternativen

Warum Gist gewählt wurde

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Vorteile

- Chat solution. Conversation continuity provides a great touch.
- Email marketing solution which lets us precisely target the customer.
- Plethora of automation and events automation which allow us to target every single element on the website.
- The best Intercom alternative out there.

Nachteile

- Some of the emails still continue to go in Spam. Even some of the Gist communication emails land in spam.
- Founder's attitude on going back on his words underhandedly. He would promise one thing and then go back on his words, even of you show him a written proof.

Vorteile

We primarily use Gist as a live chat tool on our website and have received very high user engagement with it. We love that even if our users don't enter their email address, Gist is often able to identify the lead that has reached out to us and we are able to follow up with them directly through Gist. It's been a really helpful tool for turning leads into customers!

Nachteile

Gist has so many powerful features that I know I'm underutilizing it. We're a small startup, and I haven't taken the time to review all of the functionality they offer and how it would very likely help our business. Nonetheless, we get so much value out of what we are using that it is totally worth using as is.

Vorteile

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful.
The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Nachteile

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

In Betracht gezogene Alternativen

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