--- description: Reviews zu Gist Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Gist mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Gist | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/4160/help-desk/software) > [Gist](/software/94427/gist) # Gist Canonical: https://www.softwareadvice.de/software/94427/gist Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/94427/gist?page=2) > Gist ist eine cloudbasierte Helpdesk-Plattform, mit der kleine und große Unternehmen Kundenanfragen verwalten und die Kommunikation mit Leads optimieren können. Nutzer können Chat-Widgets in Geschäftswebsites einbetten und Begrüßungsnachrichten anpassen. Gist ermöglicht es Marketingteams, bestimmte Nachrichten aus Kundeninteraktionen hervorzuheben und sie mit separaten Tags zu kategorisieren. Nutzer können interne Notizen an Teammitglieder senden und Feedback zu Kundenanfragen anfordern, wodurch die Kollaboration in der gesamten Organisation verbessert wird. Darüber hinaus werden mobile Anwendungen für Android- und iOS-Geräte angeboten, über die Nutzer auf Kundenanfragen reagieren und den Status von Chats auf „offen“, „schlummert“ oder „geschlossen“ einstellen können. Gist erleichtert die Integration in verschiedene Drittanbieteranwendungen wie Zapier, WooCommerce, Stripe, Google Kalender und mehr. Es wird sowohl eine kostenlose Version als auch ein Monatsabonnement angeboten. Der Support erfolgt per E-Mail, über Dokumentationen und sonstige Online-Ressourcen. > > Bewertung: **4.7/5** von 149 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 149 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ConvertFox Global - **Gegründet**: 2017 ## Gewerblicher Kontext - **Startpreis**: 29,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - API - Alerts/Escalation - Automatisiertes Routing - Berichterstattung / Analyse - Chatbot - Echtzeit-Chat - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mobile App - Multi-Channel-Kommunikation - Social-Media-Integration - Ticket-Management - Volltextsuche - Widgets - Wissensbasis-Management ## Optionen für Kundensupport - 24/7 Live-Support ## Category - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.softwareadvice.de/directory/4160/help-desk/software) - [Online Help-Desk-Software](https://www.softwareadvice.de/directory/3529/online/software) - [Wissensmanagement Tools](https://www.softwareadvice.de/directory/1884/knowledge-management/software) ## Alternativen 1. [Confluence](https://www.softwareadvice.de/software/430492/confluence) — 4.5/5 (3682 reviews) 2. [Notion](https://www.softwareadvice.de/software/123247/notion-remote-work) — 4.7/5 (2740 reviews) 3. [Guru](https://www.softwareadvice.de/software/103160/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.softwareadvice.de/software/109560/connecteam) — 4.6/5 (5213 reviews) 5. [Slack](https://www.softwareadvice.de/software/154669/slack) — 4.7/5 (24110 reviews) ## Nutzerbewertungen ### "Gist is Awesome\!" — 5.0/5 > **Jordan** | *22. Juli 2019* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Love the chat feature. Everything works well, notifications are reliable, works great\! > > **Nachteile**: Can't really say I dislike anything... Honestly they have so much more (than just chat) at our disposal that we need to implement\! Haven't gotten around to it yet. > > We've used the webchat feature to streamline our inbound marketing \& answer customer-service queries. Been fantastic\! We can't wait to dive in more to some of the other tools they offer. ----- ### "Happy User = Happy Customers\!" — 5.0/5 > **Verifizierter Rezensent** | *25. Februar 2020* | Essen & Trinken | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it. Email deliverability \& tracking is great\! > > **Nachteile**: Contact form to be pushed straight to conversations (I already requested this) > > We are using it mainly for customer service. The reliable live chat is perfect for us who are always on the go. We also use it for email marketing, complete with automation and tracking. Gist's team inbox works perfectly for our small team and deliverability is commendable\! Gist is very east to set up, it took a few hours for a non techy person like me to put it up \& running\! Booking feature = WOW The live view helps us upsell \& gain more confidence for customers who are visiting our site = more sales Their customer service is brilliant, nothing more to ask for ----- ### "+6 months I asked to have my billing information removed..." — 1.0/5 > **William** | *7. September 2020* | Rundfunkmedien | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed. > > **Nachteile**: I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much. > > After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services. ----- ### "All-In-One Marketing Automation Software - Covers Most Features Needed" — 5.0/5 > **Luke** | *15. Januar 2020* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events • Email automation • Live chat \& bots • Scheduling • Help desk/ knowledge base • Forms • Tracking • Plenty of integrations The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer. > > **Nachteile**: Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added. ----- ### "Really good & Affordable all in one business solution" — 4.0/5 > **Craige Hardel** | *3. September 2019* | Marketing & Werbung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Features for the price: the suite of tools fits nicely into any business especially mine. Simply interface- the application is easy to use. The contacts and email builder makes anyone feel at home quickly > > **Nachteile**: Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon > > Using them has been okay. Their support is responsive and attempts to address problems as they can ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/94427/gist?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/94427/gist) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten