4,7
Gesamtbewertung
Bewertungen

4,7
Gesamtbewertung
Bewertungen

Über Gist

Gist ist eine cloudbasierte Helpdesk-Plattform, mit der kleine und große Unternehmen Kundenanfragen verwalten und die Kommunikation mit Leads optimieren können. Nutzer können Chat-Widgets in Geschäftswebsites einbetten und Begrüßungsnachrichten anpassen. Gist ermöglicht es Marketingteams, bestimmte Nachrichten aus Kundeninteraktionen hervorzuheben und sie mit separaten Tags zu kategorisieren. Nutzer können interne Notizen an Teammitglieder senden und Feedback zu Kundenanfragen anfordern, wodurch die Kollaboration in der gesamten Organisation verbessert wird. Darüber hinaus werden mobile Anwendungen für Android- und iOS-Geräte angeboten, über die Nutzer auf Kundenanfragen reagieren und den Status von Chats auf „offen“, „schlummert“ oder „geschlossen“ einstellen können. Gist erleichtert die Integration in verschiedene Drittanbieteranwendungen wie Zapier, WooCommerce, Stripe, Google Kalender und mehr. Es wird sowohl eine kostenlose Version als auch ein Monatsabonnement angeboten. Der Support erfolgt per E-Mail, über Dokumentationen und sonstige Online-Ressourcen.
Gist Software - 1
Gist Software - 2
Gist Software - 3
Gist Software - 1 - Vorschau
Gist Software - 2 - Vorschau
Gist Software - 3 - Vorschau

Gist Preis

Gist bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Gist ist ab 29,00 $/Monat verfügbar.

Startpreis:
29,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

Alternativen für Gist

Gist Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,7
Funktionalität
4,6
Bedienkomfort
4,5
Kundenbetreuung
4,7
5 von 149 Bewertungen Alle Bewertungen anzeigen
Stuart
Stuart
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 25.7.2019

Superb all-in-one support and engagement portal

It gives me a single portal from which I can do marketing, lead capture and customer support.

Vorteile

That I can manage all of my contacts and capture new leads. That I can offer a knowledge base. That I can carry out segmented email campaigns.

Nachteile

A bit of a learning curve for some parts but now that I have it set up I find it very intuitive.

Andrew
Andrew
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 23.7.2019

Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here

Vorteile

Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Nachteile

Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

Bart
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
3
Bedienkomfort
3
Kundenbetreuung
5

3
Bewertet am 10.3.2021

The all-in-one copy cat solution (and that is not necesarilly bad)

We liked it at first, we used it quite a lot, but got annoyed by its "beta" status. We wanted something that worked perfect or at least good, not just OK most of the times.

I still believe they have a promising product and it probably improved quite a bit, but - although I have a lifetime subscription - I am not going back given I got so used to dealing with their alternatives.

Vorteile

I discovered Gist (when it was still called differently) and immediately bought a lifetime subscription. Its promise was to build the next Hubspot / Intercom killer solution at a way more affordable pricing point.

We started off using all that was on offer: sending emails, chatbot integration, interaction tracking, building profiles, ... The team is very responsive and helped me out with multiple questions or remarks in the past.

Today, we are using it only for the knowledge base solution it has on offer - which works as you expect. We switched to a more expensive alternative, Hubspot, but were not satisfied with the overall Gist experience.

Nachteile

Many of the features I have come to discover had its quirks from time to time. It was clearly a work in progress, a very promising one, yet a product that fails from time to time remains a product that fails.

On the other hand, I found it sometimes hard to set things up. Once I understood how it worked, there was no issue, but being a copy cat at heart, they could have taken some of the typical flows for setup from their competitors as well.

In Betracht gezogene Alternativen

HubSpot CRM und Intercom

Gründe für den Wechsel zu Gist

Pricing won us over, yet features & performance drove us away again (towards Hubspot).
Dakotah
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 12.10.2023

Great CRM that is both simple, but powerful

Vorteile

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Nachteile

Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized.Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation.

In Betracht gezogene Alternativen

Intercom

Gründe für den Wechsel zu Gist

We went with Gist as it is well suited if you want an all-in-one solution or a good starting point for managing your customer relational management. The price is right to get started if you don't know exactly what you need for your process.
Verifizierter Rezensent
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.2.2020

Happy User = Happy Customers!

We are using it mainly for customer service. The reliable live chat is perfect for us who are always on the go.
We also use it for email marketing, complete with automation and tracking.

Gist's team inbox works perfectly for our small team and deliverability is commendable!

Gist is very east to set up, it took a few hours for a non techy person like me to put it up & running!

Booking feature = WOW

The live view helps us upsell & gain more confidence for customers who are visiting our site = more sales

Their customer service is brilliant, nothing more to ask for

Vorteile

The chat widget is customizable and mobile friendly. Never miss a live chat from a customer with its very reliable mobile app.

Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.

Email deliverability & tracking is great!

Nachteile

Contact form to be pushed straight to conversations (I already requested this)

In Betracht gezogene Alternativen

HelpCrunch

Warum Gist gewählt wurde

their mobile app is very glitchy & user interface does not look good

Zuvor genutzte Software

LiveAgent

Gründe für den Wechsel zu Gist

Price point and Gist has almost everything that we need in one app! Plus deliverability score is very important to us.

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