--- description: Reviews zu XM for Customer Experience Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche XM for Customer Experience mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: XM for Customer Experience | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Umfragetools](/directory/4503/survey/software) > [XM for Customer Experience](/software/94382/qualtrics-customerxm) # XM for Customer Experience Canonical: https://www.softwareadvice.de/software/94382/qualtrics-customerxm Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/94382/qualtrics-customerxm?page=2) > Qualtrics CustomerXM ist ein cloudbasiertes System zur Verwaltung von Kundenerlebnissen, das kleinen bis großen Unternehmen hilft, Kundeninteraktionen zu überwachen und das Kaufverhalten zu prognostizieren. Zu den Hauptfunktionen gehören das Tracking des Net Promoter Scores (NPS), die Segmentierung der Zielgruppe, das Kommunikationsmanagement und die Gestaltung von Umfragen. Die Anwendung hat eine digitale CX-Funktion, mit der Marketingfachleute Umfragen starten, Feedback erfassen und Bewertungen auf Social-Media-Kanälen austauschen können. Vorgesetzte können Teams oder Einzelpersonen rollenbasierte Berechtigungen zuweisen und Zugang zu Ressourcen gewähren. Darüber hinaus unterstützt die Lösung die Teammitglieder bei der Kollaboration, Planung und Aufgabenzuweisung.  Qualtrics CustomerXM lässt sich in Plattformen von Dritten wie SAP, Salesforce und JIRA integrieren. Die Lösung hat auch eine mobile App für iOS und Android. Support erfolgt per Telefon, Chat und E-Mail. Preise auf Anfrage. > > Bewertung: **4.6/5** von 255 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 255 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Qualtrics - **Region**: Palo Alto, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: 1.500,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Finnisch, Französisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Spanisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, China, Costa Rica, Deutschland, Frankreich, Indien, Irland, Italien, Japan, Kanada, Kolumbien, Mexiko, Niederlande, Puerto Rico, Schweiz, Spanien und 5 weitere ## Funktionen - 360-Grad-Feedback - API - Abwanderungsraten-Management - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anonymes Feedback - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Anrufaufzeichnung - Aufgabenmanagement - Automatische Transkription - Automatisiertes Routing - Befragungs-/Umfragemanagement ## Integrationen (38 insgesamt) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... und 23 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Umfragetools](https://www.softwareadvice.de/directory/4503/survey/software) ## Ähnliche Kategorien - [Umfragetools](https://www.softwareadvice.de/directory/4503/survey/software) - [Review Management Software](https://www.softwareadvice.de/directory/4285/review-management/software) - [Kundenbindung-Software](https://www.softwareadvice.de/directory/4619/customer-retention/software) - [CEM Software (Customer Experience Management)](https://www.softwareadvice.de/directory/4574/customer-experience/software) - [Kundenzufriedenheit Software](https://www.softwareadvice.de/directory/4627/customer-satisfaction/software) ## Alternativen 1. [SurveyMonkey](https://www.softwareadvice.de/software/157864/surveymonkey) — 4.6/5 (10432 reviews) 2. [Jotform](https://www.softwareadvice.de/software/433821/jotform) — 4.7/5 (2845 reviews) 3. [Connecteam](https://www.softwareadvice.de/software/109560/connecteam) — 4.6/5 (5121 reviews) 4. [Typeform](https://www.softwareadvice.de/software/324633/typeform) — 4.7/5 (952 reviews) 5. [Mailchimp](https://www.softwareadvice.de/software/111921/mailchimp) — 4.5/5 (17581 reviews) ## Nutzerbewertungen ### "Survey platform with features and functionality with ease of use." — 4.0/5 > **Prathamesh** | *16. Dezember 2019* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Qualtrics customer experience is a great survey to measure customer satisfaction using the online survey tool. It is very flexible and very functional with a very user friendly layout to help build better surveys for customers and participants. Building surveys is painless and requires minimum knowledge. It is easy to create surveys using the drag and drop option with many features which help you select the question type. In one of the projects that I recently completed I was able to use the semantic differential scale function for understanding how people evaluate a new product concept on its strength and weakness. Other scales are also accessible for other question types. In another project that I completed I did use nominal scale for dichotomous questions, ordinal scale for rank order questions, and likert scale for likeliness questions. It was great experience having so many features available to customize in Qualtrics. Qualtrics allows you to create and store surveys. When you store surveys you can actually store the whole survey as well as store individual sections, blocks, and questions. It is very easy to replicate the sections and blocks from one survey to other. Surveys can be shared between different projects. At my workplace we maintain a shared library with survey templates and we also maintain a personal library for current and former projects. Overall building, storing, and recreating surveys is great feature of qualtrics customer experience. > > **Nachteile**: Qualtrics is a great tool with features and functionality, but it is sometimes hard for everybody to get a hang of it. Some users require training on certain features, customer support is a great help for those queries, but it comes at an additional cost. Also, the wait times are very long . Qualtrics is a high cost tool and it doesn't have many packages to choose from. Small and midsize research firms should look for low cost basic tools for their surveys if they are not looking for sophisticated solutions. Qualtrics offers wide range of sophisticated solution which includes different type of scale, questions, visualization display etc. Many companies are not interested in such solutions they are happy with basic solution with basic questions which can lead to descriptive statistics. For such firms Qualtrics packages would be expensive. For advance statistics methods like regression, factor analysis, etc. The data analysis and data cleaning options offered by Quatrics are very insufficient. This mainly happens for scientific studies which involve complex multivariate statistics. Sometimes there is an issue with its adaptability with different browsers, we had this issue at our workplace where qualtrics wasn't working that fine with internet explorer. External panel management tools find it hard to integrate with qualtrics and this remains a huge challenge to overcome if an external vendor is used for sample management. Reporting capabilities are very limited to graphs. > > Overall, Qualtrics is an excellent survey tool. It is standard survey tool for market research firms and universities where the aim to collect data using an interactive yet ease to use platform. Basic data visualization is good for keeping track of the descriptives. Customer support comes at a price though works well if your firm is inclined to make Qualtrics use efficient. Managing multiple projects is a piece of cake for this tool. Making the process effective and efficient is an another benefit. Qualtrics helps researcher to build a solid foundation of a chain of projects that they can lead from a single library. The benefits of Qualtrics overweigh the pros making it an ideal survey tool for researchers. Overall, Qualtrics is highly recommended to users. ----- ### "Qualtrics XM Survey Platform" — 4.0/5 > **Verifizierter Rezensent** | *5. Februar 2026* | Versicherung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly. > > **Nachteile**: Their customer service is not as good as it used to be, and both their programming interface and reporting tools could be easier to use. ----- ### "Qualtrics for survey and data analysis" — 3.0/5 > **Sean** | *10. Juni 2021* | Hochschulbildung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Qualtrics has become essential to the operation of my university. Virtually all elections/surveys/etc are done via this platform. I use it to perform exit interviews of student classes, for masters student committee's assessment of a thesis defense and other related functions. Search committees use Qulatrics during the hiring of candidates when our faculty needs to polled about their opinions. > > **Nachteile**: I am not a fan of the actual survey taking experience. I've had issues where the touch pad on m laptop has accidentally changed a selection I made, and it was submitted without me realizing it. The UI looks nice but is clunkier than it lets on. Also, these surveys are not good about (i) communicating their length, and (ii) allowing users to go back and change an answer. I find (i) is a bigger issue in a long survey where you are under the impression that you'll have a final field to respond. Sometimes it just abruptly ends,. > > This is something I have to use on the job because we have an institutional license but it is one of my least favorite software packages on campus. It's not awful; I'm just not a fan in general. ----- ### "It's ok, could be improved" — 4.0/5 > **Ryan** | *29. Oktober 2025* | Immobilien | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: More stable and better ability to glean insights from data collected compared to some of the other VoC tools out there > > **Nachteile**: Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more responsibility ----- ### "We love Qualtrics for CustomerXM" — 5.0/5 > **Verifizierter Rezensent** | *27. Oktober 2021* | Bankwesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: it is easy to use, easy to learn and mostly importantly it is adaptable and customizable. > > **Nachteile**: Nothing really, the software stands on its own. > > Our experience has been great. They were great to work with during our implementation and are always willing to work with us on a project or if we have questions. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/94382/qualtrics-customerxm?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/94382/qualtrics-customerxm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten