
Passportal
Über Passportal







Passportal Preis
Passportal bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Passportal ist ab 18,00 $/Monat verfügbar.
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- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Passportal Ocular +Docs is helping us prevent brain drain
our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place.
Vorteile
How easy we keep records of our client's setup and secure their credentials.
Nachteile
there is a bit of a learning curve but support is helpful getting over the humps.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
price and lack of meeting commitments other companies had mentioned to us about IT Glue not livving up to.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Has potential but not there yet
We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.
Vorteile
The mobile app to see passwords while on the field. +1 for MFA support.
Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.
Nachteile
It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc.
All the documentation part is still not mature as rivals like IT Glue:
- Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back.
- Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before.
- There is not alerts for domain or certificates about to expire.
- SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures.
- No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets.
The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.
In Betracht gezogene Alternativen
IT GlueWarum Passportal gewählt wurde
SS was on-prem and its mobile app sucks.Zuvor genutzte Software
Secret Server Password ManagerGründe für den Wechsel zu Passportal
As mentioned before, IT Glue reps (Kaseya in general) are jerks. They invent offers that last until "this Friday" to try to force the sale and when you are ready to sign in, there is a lots of add-ins to the final price; and they try to lock you up for three or more years.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
From implementation to party of our daily rotation
The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.
Vorteile
Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.
Nachteile
There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders.
There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually.
Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself.
Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
Cost and it covered the main function we need it for
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Zero Complaints
Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.
I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!
Vorteile
Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!
Nachteile
As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.
Warum Passportal gewählt wurde
Both our prior "note" taking system and then our ticketing tool that includes many features for customer documentation within it were a bit clunky to use in practice. Now that SolarWinds has acquired Passportal, I'm hoping they plan to integrate it with MSP Manager so we can benefit from both products equally.Zuvor genutzte Software
Evernote TeamsGründe für den Wechsel zu Passportal
We were attempting to transition to MSP Manager, and our documentation didn't quite fit the platform. It helped in some cases, but not in many other areas. Ultimately, we didn't utilize it daily as we should have. Many people recommended IT Glue, but Passportal offered the nicer package of reselling to clients. Teams+OneNote was an option we considered, but it would have been more akin to Evernote and I knew we needed a system better capable of "relating" bits of data together for a client.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Passportal has organize and streamlined my MSP
Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!
Vorteile
I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!
Nachteile
The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.
In Betracht gezogene Alternativen
IT GlueWarum Passportal gewählt wurde
Passportal handles passwords in a more mature and secure way. I like the GUI of Passportal much better. Seems to be laid out more intuitively. IGründe für den Wechsel zu Passportal
It fit the needs of my business better than the other options while doing so at a better price point.- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Pretty good so far.
Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.
Vorteile
It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.
Nachteile
There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator.
Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.
In Betracht gezogene Alternativen
IT GlueWarum Passportal gewählt wurde
Confluence didn't have any way of automatically capturing our passwords as we put them in or give us a secure tool for giving our customers to manage their passwords.Zuvor genutzte Software
ConfluenceGründe für den Wechsel zu Passportal
It's distributed through Pax8, not developed in Australia, and we already use N-Central and wanted the integration between Passportal and our RMM.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Good password manager / OK document manager
So far things have been good and not having to email sensitive passwords to clients is a huge bonus. Clients we have deployed to Sites enjoy being able to manage company and personal passwords outside of browser password managers.
Documents portion can use some work to make things link better but it’s a good start.
Vorteile
The ability to share passwords (with permissions) via Site to our clients is the main reason for going with Passportal.
The mobile app is efficient and handy when onsite.
The fact they are a Canadian Company was also very important.
Nachteile
The inability to share docs with client Sites is a big feature we are waiting for.
A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.
Lastly, no integration with Kaseya BMS/VSA causes duplication of data.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
The priority was on password management and that is what we were really after. Pricing did come into play as well as we are a small team. Not sure if price is still a factor today since IT Glue changed their minimum purchase.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Enterprise password management
Very please with the solution, it makes it easier and more secure to login to multiple customer environments.
Vorteile
I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.
Nachteile
There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR
In Betracht gezogene Alternativen
LastPassGründe für den Wechsel zu Passportal
Because it is the only solution that truly offered password management for an MSP
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
PassPortal
We have been able to centralize and secure passwords for our company. This product has also helped secure our clients passwords for internal use as well provide a portal for our clients to use which helps provide value to our clients.
Vorteile
What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit.
Nachteile
Initial setup was not so intuitive and needed to run through the training twice.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
The ability to private label this product as well as the price point.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Helps keep brain drain down.
makes my day to day of keeping the documents updated and ready for when they are needed easier.
Vorteile
All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.
Nachteile
the same thing I love, the security to log in and the time out.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
the boss made the call due to security and customer service by the Passportal team.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Quality Product, but a Step Behind Competitors
Overall, the product is not bad, it is just a bit behind it's competitors in features and functionality.
Vorteile
Passportal handles all the basic functions of a credential and document management system. It helps my team find password and documents quickly and easily.
Nachteile
There are number of features and functionality that feel just a step behind it's competitors. One particular area is 2FA management. I have used competing products that handle 2FA better.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
PassPortal Review
Vorteile
The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.
Nachteile
It's pretty slow going between sections and clients.
While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets.
Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
The password manager seemed to be better.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Changed the way the business operates.
The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This means our technicians are spending a lot less time searching for information, so overall efficiency for our customers has been greatly improved. Having the ability for our technicians to have their own secure vault for corporate credentials has also improved our overall security.
Vorteile
Access to the portal on any devices at any time.
Portal is well designed and extremely fast to use.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.
Nachteile
After using the software for nearly 6 months we have found no issues.
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Passportal essential in today's password reality
Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.
Vorteile
I simply does what it is supposed to do without any unnecessary complexity.
Nachteile
We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
keep track of passwords securely
nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier.
Vorteile
easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.
Nachteile
Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
General
Good
Vorteile
Nice looking, good integrations for current software
Nachteile
Every time you choose another entry the page refreshes!
In Betracht gezogene Alternativen
Secret Server Password ManagerGründe für den Wechsel zu Passportal
Price and integration into current systems- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Changed the way our technicians function!
Vorteile
Modules are flexible and helped us work within AzureAD in a way we were previously unable to leverage with the level of security that PassPortal allows.
Nachteile
Organization key is a silly way to add a layer of MFA to the system. I would have preferred a licensed authenticator.

- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Review
Vorteile
Simplicity, and ease of use for all team members.
Nachteile
Some issues with Browser add-ons and lacking some integrations that are on the road map.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Advance using Passportal
The experience with the product has been greatly received from our Team and we are seeing a lot more efficiently within the team as they can go to a client, find the required information and get the job done. Also with the integration of Solarinds RMM our team are spending more time in Passportal and less in RMM because everything can be accessed from one location.
Vorteile
When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.
Nachteile
The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Best password manager on the market
Very good - it has replaced my personal business password manager lastpass for all day to day work related passwords
Vorteile
the diversity of the platform makes it easy to find something for every required scenario
Nachteile
nested menus are the most annoying thing - the general layout of the software is good but sometimes it takes quite a few more steps than what I believe to be required to get to customers specific details
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Good service, solid features, questionable overall business tactics
Vorteile
It's easy to use, secure and seems to get regular development.
Nachteile
No cons about the software itself, the company (Solarwinds) is questionable at this point though. Since SolarWinds purchased PassPortal the cost for add-on licenses has more than doubled. We were made aware of this coming change by our rep through the course of a random conversation, not via any formal customer notification. Our rep said we would be grandfathered in at the old pricing level, but that does not appear to be the case. Shady... very shady.
In Betracht gezogene Alternativen
Secret Server Password Manager- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Better than advertised
This is a great tool and well worth the cost just to help our team. The fact that we offer it to clients and help them with a password management application is icing on the cake.
Vorteile
I think the software had more functionality and features than we expected. The documentation and Active Directory integration are a real bonus for our team.
Nachteile
I really don't have anything negative to say.
- Branche: Informationsdienst
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Amazing product for password protection
Vorteile
Easy to use and easy to setup and easier to administor
Nachteile
I would like it to with work with all applications
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great & secure password and documentation solution!
Our cusotmer passowrds are now more secure than ever. The documentation per customer is now more structured and we are even making money by reselling Passportal Sites to customers.
Vorteile
Storing our customer's passwords securely was very important. The implementation was very easy and the software is easy to use. The documentation is great with the default templates covering most of the required info per customer.
Nachteile
From a functionality point of view, all is working well. I'd love to see a community or support site where people can share their custom templates.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Peace of mind
Overall it was an easy decision, easy implementation and overall great solution.
Vorteile
It is comforting know that our sensitive data is secure!
Nachteile
It can be a bit challenging to log in some times but this is really the whole point so I don't this I can put this down to being a con.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
It best fitted our needs.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Passportal Review
Very positive, TOTP feature came in later than other bits of software but it's here now so it's all good.
Easy to use, fast, secure, can't complain!
Vorteile
Easy to use, super secure, customisable. Almost everything required when managing thousands of devices.
Nachteile
Documentation feature could be better, development slowed down since Solarwinds took over, now n-able.

- Branche: Einzelhandel
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Passportal manage password easily
Vorteile
Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software.
Nachteile
I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Good password management tool, fair documentation platform
Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive. While there have been some issues they have addressed them and the product has continued to grow substantially since we've been onboard.
Vorteile
It does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.
Nachteile
The browser plugin is tolerable but not great.
- Branche: Computer-Vernetzung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
N-Able Aka Passportal / Solarwinds
This company follows the same bad sales as solarwinds make sure all pricing and term in on the contract, my Solarwinds sales person for my backup [SENSITIVE CONTENT] was horrible told me I was going to get credit for 3 months never did and they never, never called sent emails never responded. Changing the name is not enough stay away.
Vorteile
Nothing, used passportal software was faulty items not showing properly, entering stuff missing errors on running reports. Everything pretty much did not work active directory sync, everything started using it and after 6 months I was still skeptical to enter data they were not able to get it working properly.
Nachteile
From the sales to tech support once you sign the paperwork, had billing issues for 8 months never resolved. They will forget you and do not care until its time from renewal. I moved to IT Portal never looked back. Horrible experience
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Product, Serious Implementation Issues
It's a good tool, but the configuration is taking way to long
Vorteile
The product is solid. Its password management feature puts it ahead of other documentation platforms. But...
Nachteile
Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.
I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.
And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.
I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Passportal gets a pass
We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.
Vorteile
I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.
Nachteile
The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
We chose passportal because it seemed to be more feature rich with greater value.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Best tool in our arsenal
We work with dozens of tools and passportal has easily been the most useful one. We have had to call in for technical support twice and both times our issues were handled on the first call.
Vorteile
Our passwords are secure and we have the ability to share those passwords as needed to clients. Password management has always been a nightmare but now it couldn't be easier
Nachteile
We add our client domains in and have the ability to see expiration dates but there is no way to run a report on all domains to see all expiration in one view.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
We felt the password security in Passportal was superior over IT Glue. While documentation is important, knowing that our passwords are secure was our top concern.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Very happy with Passportal
Vorteile
It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.
Nachteile
There are some customization aspects which are still lacking, but are on the roadmap.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
Cost was the primary factor. IT Glue did *more* than Passportal, but the extra features IT Glue offered were of little to no importance to us. Those extra features greatly increased IT Glue's cost. Passportal gave us exactly what we were looking for at a fair price.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
MSP Password and Security
Overall great experience, it helps us achieve some GDPR compliance and audit ability of our customers as well as a central store for documentation
Vorteile
The audit report of known password by user and the ability to change windows password
Nachteile
The fact that single sign on and ad sync is not an option at the moment
In Betracht gezogene Alternativen
IT GlueWarum Passportal gewählt wurde
The audit report and the automatic password change on engineer leavingGründe für den Wechsel zu Passportal
Simple interface and costing. It Glue is a great documentarian product but a poor password Maanger, Passportal is a better password manager but not as good in documentation. As our need was focused on password management etc Passportal was the best option
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Better than IT Glue
My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. I usually update my runbooks and archive them for those "Just in case" moments.
Vorteile
It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic
Nachteile
Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Excellent password management software but lacks in its additional features
The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.
Vorteile
Password management is easy and manageable
Nachteile
The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Functional with Issues
Vorteile
The Search and Password Generator features are convenient and useful. Being able to keep my passwords in a different vault than the company passwords is great. I also like that I can share my username and password info with an individual without have to make it public for the entire company.
Negative issues experienced when we first rolled out Passportal no longer happen and the fact that Passportal has 'fixed' these is considered a big Pro in my books! (IE: Organization Code would not save, credentials would not populate even though the URL matched).
Happy to have a Canadian offering such as this!
Nachteile
The set up and transition to Passportal was not smooth, which may have been a training or implementation issue, but it was frustrating out of the gate due to issues that now do not seem to happen (see Pro comments).
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Passportal
Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.
Vorteile
The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/
Nachteile
There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension
In Betracht gezogene Alternativen
RoboForm, 1Password, Keeper Security, LastPass und Dashlane for BusinessGründe für den Wechsel zu Passportal
Pricing, Partnership, Proof of Concept- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great Product
This software has been a life saver in terms of saving time and money. I would highly recommend it.
Vorteile
I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format
Nachteile
the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.
In Betracht gezogene Alternativen
ConfluenceWarum Passportal gewählt wurde
PricingZuvor genutzte Software
IT GlueGründe für den Wechsel zu Passportal
Even though the other 2 options were free, being able to standardize the documentation was key. The password keeper was also a huge factor. the last was the integration with many other software platforms. For the price, we couldn't pass it up.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Using passportal with 500 end users
Vorteile
The great thing about this software is that it seems pretty intuitive, I like the import feature for the passwords it works really really well. It has two factor authentication of course which is a requirement. lastly the windows sink although it took a bit of time to figure out exactly how it worked is extremely nice.
Nachteile
when we first reviewed this software it looked like the search feature was extremely powerful however after using it for a while it isn't as powerful as I'd like. Secondly there's no way to move items around so if I create an item in one folder I can't move it to the other without doing it one by one there's no mass feature there's also no document import feature which would be nice that being said importing or rather copying and pasting from word or even from a website works extremely well
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
I like the simplicity of the price, I like the password sync utility and the support / sales people seem to really really great- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Passportal Feedback
So many users complained about having to use a password manager. Once we got them setup and some basic training they quickly realized the value and are now advocating password management to clients, friends and family.
Vorteile
The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.
Nachteile
Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Clarity review
Passportal has been an easy tool for our team to use and has forced us to better manage passwords we use for our tools and access to our customer environments. Its another tool to help us improve the security we need for our client environments.
Vorteile
Software is easy to use and provides an audit trail for password activity. Integration with Automate is an valuable feature for our use of the tool.
Nachteile
Would like to see configurations between ConnectWise Manage and Passportal so that we don't have to copy information to Passportal.
In Betracht gezogene Alternativen
LastPassGründe für den Wechsel zu Passportal
A focus on the MSP space and ability to add customer password management.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Lost promises
Vorteile
Password management and integration with connectwise control
Nachteile
Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great Product
Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.
Vorteile
The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.
Nachteile
The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.
In Betracht gezogene Alternativen
IT GlueGründe für den Wechsel zu Passportal
Price. Passportal is priced right. I do not feel over charged at all.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Excitement for future features.
Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.
Vorteile
Passportal makes managing passwords for hundreds of clients simple.
If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.
Nachteile
Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Good password vault for companies
We save hundreds of passwords from our customers in the software.
At the moment we have two clients working with PassPortal also.
Vorteile
The fact that the software is made for a corporation. (and not for an individual user)
Nachteile
It is a cloud based solution, every day I hope PassPortal does not go bankrupt.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Good bang for your buck
It's a solid product at a fair price.
Vorteile
Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.
Nachteile
It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.
In Betracht gezogene Alternativen
IT GlueWarum Passportal gewählt wurde
Much more comprehensive and specific to our business' needs.Gründe für den Wechsel zu Passportal
Better value.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Great password management at an affordable price!
Exceutive from Passportal was very professional, but very compassionate about her salespitch.
Not once did she make us feel like we was foolish for asking a question that would probably seem obvious.
The product was pointed out very well, both its pros & cons where explained well and we felt we could trust the advice that was given.
Vorteile
Its one of the fastest password management tools to get what you need quickly, in & out with full auditing and permissions on every aspect.
It has helped our management of not only our internal passwords but our clients also.
Nachteile
The setting up of the clients with the SITE addon was a bit tedious.
Having to spend 30 minutes with each client you want to have use of Passportal will get tedius.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Inspire Digital feedback
There was no way to contact Passportal providers before. I am hoping this will be omproved as I have worked pretty much blind with that for past 6 months.
Vorteile
The search bar!
Ease in password inputting and folder creation.
Nachteile
I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Big fan
We started using Passportal about six months ago. It's made password managed very easy.
Vorteile
Easy to use. Very logical in its organization.
Nachteile
They had a few bugs in the early days, but everything is great now.