--- description: Reviews zu Universal Knowledge Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche Universal Knowledge mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Universal Knowledge | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [Community Software](/directory/4515/community/software) > [Universal Knowledge](/software/9176/universalknowledge) # Universal Knowledge Canonical: https://www.softwareadvice.de/software/9176/universalknowledge Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/9176/universalknowledge?page=2) > Universal Knowledge ist eine Wissensmanagementlösung, die von Knowledge Powered Solutions entwickelt wurde, um die Effizienz von Agenten zu steigern und die Betriebskosten zu senken. Die angebotenen Module umfassen Callcenter, Kundenservice, Web-Selfservice, Helpdesk und Wissensmanagement. Die Lösung bietet eine Multi-Bereitstellungsoption und kann entweder in der Cloud oder on premise gehostet werden. Als Teil der Wissensmanagementplattform können Unternehmen das System in vorhandene Wissensquellen integrieren, was eine Duplizierung oder Verschiebung von Informationen überflüssig macht. Die Lösung verwendet eine Suche in natürlicher Sprache, sodass Nutzer Fragen stellen können, anstatt Schlüsselwörter zu verwenden. Das Web-Selfservice-Modul lässt sich direkt in eine Unternehmenswebsite integrieren und bietet Funktionen wie automatische FAQ-Listen, automatisierte Eskalation von Anfragen und Veröffentlichung von Trendthemen. Die Lösung hilft Unternehmen bei der Reduzierung der Betriebskosten, indem sie eine große Anzahl unnötiger Kundenanrufe an IVR umleitet. Die Lösung bietet APIs zur Integration in Anwendungen wie CRM, ITSM (IT Service Management) und Helpdesk. Support wird über E-Mail und Telefon angeboten. > > Bewertung: **4.6/5** von 13 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 13 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Knowledge Powered Solutions - **Region**: Cheshire, UK - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: 10,00 £ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Linux (On-Premise) - **Unterstützte Sprachen**: Deutsch, Dänisch, Englisch, Französisch, Italienisch, Niederländisch, Norwegisch, Portugiesisch, Schwedisch, Spanisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Finnland, Frankreich, Irland, Italien, Kanada, Neuseeland, Niederlande, Norwegen, Portugal, Schweden, Schweiz, Spanien, Südafrika, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Audit Trail - Benutzer-Management - Berechtigungsnachweis-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Beziehungs-Mapping - Catalog Management - Content-Management - Dashboard - Datei-Verwaltung - Daten-Import / -Export - Discussions/Forums - Document Capture ## Integrationen (4 insgesamt) - Dropbox Business - Google Docs - Microsoft 365 - Microsoft SharePoint ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Community Software](https://www.softwareadvice.de/directory/4515/community/software) ## Ähnliche Kategorien - [Community Software](https://www.softwareadvice.de/directory/4515/community/software) - [Dokumentenmanagementsysteme](https://www.softwareadvice.de/directory/722/document-management/software) - [Collaboration Tools](https://www.softwareadvice.de/directory/4138/collaboration/software) - [IT-Dokumentationssoftware](https://www.softwareadvice.de/directory/4607/it-documentation/software) - [CRM Software für Startups](https://www.softwareadvice.de/directory/3235/startup/software) ## Alternativen 1. [Confluence](https://www.softwareadvice.de/software/430492/confluence) — 4.5/5 (3663 reviews) 2. [Notion](https://www.softwareadvice.de/software/123247/notion-remote-work) — 4.7/5 (2709 reviews) 3. [Guru](https://www.softwareadvice.de/software/103160/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.softwareadvice.de/software/109560/connecteam) — 4.6/5 (5058 reviews) 5. [Slack](https://www.softwareadvice.de/software/154669/slack) — 4.7/5 (24046 reviews) ## Nutzerbewertungen ### "Knowledge Management in Developing Countries" — 5.0/5 > **Salie** | *25. September 2018* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Ease of harvesting knowledge from other systems. The AI like function of linking search phrases to topics. Taxonomy setup and linking of user rights. Management of content and the regular updating of it. > > **Nachteile**: Collaboration between individuals could be more Graphic, but it works well. > > With a new generation of South Africans coming into the business market it becomes more and more difficult to mentor everyone in the same way. The pressure that internships and learner-ships place on Snr resources is huge, but with KPS KM important knowledge can now be shared and distributed through the organisation as well as over the years. ----- ### "Look no further for a knowledge solution" — 5.0/5 > **Aaron** | *17. Juni 2025* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The system is seamless \& very user friendly. The functionality is exactly what is required to create a robust and useful knowledge solution. The support and guidance from the team has been absolutely phenomenal, there professionalism and dedication truly shines through with their products and customer service. > > **Nachteile**: Nothing, the system is exactly what we require. There are other systems that have different looks and feels however, the simplistic approach from universal knowledge allows this system to be accessible to people of all skill levels all the while having the option to add or reduce functionality at the customers discretion. > > Overall our experience has been a hugely positive one. The system itself is exactly what you would need to create a knowledge management system for an organisation of any size all the while having the personal touch of a business who really care for their customers. It's been a pleasure being a part of this journey with KPS. ----- ### "Strong functionality, great support" — 4.0/5 > **Verifizierter Rezensent** | *21. September 2018* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I love the support we receive, and the robust functionality. KPS is very open to changes, and are positioned to be adaptive to customer needs. > > **Nachteile**: The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality. None of these are drastic issues, though. > > We've got a strong tool for our customer service team to use as a knowledge resource. The learning curve is a bit steep, but worth it. ----- ### "Critical software for our use in our contact centre" — 5.0/5 > **Martin** | *19. Dezember 2019* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: As a outsource contact centre, servicing multiple corporate and government accounts, an extremely good knowledge management software product is critical to the on-going successful delivery of all services. The KPS KMS fulfills that requirement in every regard. It provides significant bang for sensible bucks. It is relatively easy to setup, use, administer and maintain. Our contact centre agents and our customers love it, as do those who contact us. Major positive effects on AHT, First Contact Resolution, Financials, and Complaints etc > > **Nachteile**: There is very very little to not like about this software - to the point that we as an organisation and sgnificant heavy users of it cannot think of any that easily comes to mind > > The significant positive effects on increased First Contact Resolution and Customer Satisfaction, decreased Complaints and AHT, better staff engagement (internally and with customers and their customers), better bottom line Financials, and overall ease and accuracy of implementation of changing information and processes. Our environment is fast-paced and ever-changing. I doubt whether we could keep up with these and provide the levels of services that our customers demand without having KPS KMS in place. ----- ### "Greatly satisfied implementation and usage of Knowledge Powered Solution" — 5.0/5 > **Vicki** | *9. September 2015* > > The implementation team came on site to provide hands-on server install and customization. During this multi day visit, their team created customized scripting to extract book titles and detailed information to feed the Knowledge Management System. The results are: time saved, the availability of data for the Customer Service Representative (CSR) to speak with agility and on demand knowledge for a 2 minute call constraint. This near real time data originated from another system of record but appears seamless to the CSR. As the software releases become available, KPS staff are proactive to insure our operating system and SQL releases are compatible with the new software. As we refresh to the most current release in 3 weeks, they have committed to Go-To-Meeting and help us to install while they watch to answer our question and develop our internal knowledge. We have built a very solid library of information for repeatable processes, integrity in our data, and quickly implementing new documentation with little confusion. Write authority is limited by access control and the read permissions are wide. Our content library is very stable and well managed, thanks in part to the permissions design. The KPS team has been very responsive to our Information Service team for information. The system has not failed in the 3 years we have used it on our own servers. The KPS tem send out notices of existing functionality as we grown and announcing new capabilities as their product demand grow. Their staff provides personalized support and not dial x for this or that. The KPS software has allowed us to annotate procedures which are critical for control and legal compliance. An intentional naming scheme allows us to identify document which need to be reviewed at least annually for payment card compliance. We have nothing but gratitude for this responsive team. The product delivers what is promised and the users determine their destinies. Invest the time to state your usage to the implementation team, listen to their suggested solutions and allow the KPS team to deliver your configured solution. The product is affordable. We are very grateful to our KPS partners and their product and rate them very high for ease of use, customer support and commitment to their product. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/9176/universalknowledge?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/9176/universalknowledge) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten