Experity

Vorteile

Best EMR I've ever used. Because they use a flexible platform for their software they are able to constantly update and innovate their systems. Many of the updates to their product end up going unnoticed because they only serve to make the software more intuitive than it already is. The product support is incredible, they even have an online forum where users can collaborate with other clinics and submit new ideas directly to their development team. Their support staff members take ownership in what they do and always follow up until we are satisfied that an issue is resolved.

If you are looking at implementing this software, I would highly recommend either hiring someone who has extensive experience with this EMR or sending a current staff member to their in person workshops. Only because this software comes packed with a ton of functionality. If you're new to the software or just bored some day, click around in the practice manager and you're sure to find some tool or report or feature that can enhance the way you do business.

Also, their additional products, analytics and their RCM team have proved to be a very beneficial tool that I have never seen anywhere else.

Nachteile

In my opinion the areas that could use some polishing up are the instant message platform and the employer billing AR overview (for occupational health services).

Empfehlung für andere Nutzer

Either find someone with experience using this EMR, or dedicate some time to training your staff in order to get the most out of what they have to offer. The product is always being updated, so the training should be as well. Don't be afraid to lean on their support staff until you have a good understanding of things for yourself.

Vorteile

The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle.

DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.

Nachteile

The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing.

Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.

Empfehlung für andere Nutzer

Know what your needs are and what is most important to your clinic. Use the knowledge of the other DocuTAP users and how the software works to allow the system to work for you - there is always a way to accomplish every task.

Vorteile

The part I like best is that the software is adaptable. Also if you are willing to share your ideas or thoughts, it is possible that you may see a version of what you had in mind become an available tool in the system at some point along the way. I also like the culture of the company DocuTap- the people that work there are great!

Nachteile

Sometimes there are processes and features of the system that are intended to make work flow better or easier, but they sometimes end up being more of a hinderence than a help. Perhaps that is due in part to being developed from a specific source request that doesn't fit the whole or from a non-medical perspective where the real world application isn't the same. The other part that I like least is that it can take a while for an idea or request to be implemented.

Empfehlung für andere Nutzer

Be pateint and flexible. The system will work in your enviroment but you may have to alter some workflows. Also it is a really good idea to have atleast one if not several super users in your clinic to be the go to for DocuTap.

Worked in Urgent care and doctor had written a previous EMR system. DocuTap was user-friendly and easy to learn. The doctors had an easy time charting and billing was not bad at all. Reports are generated easily and we can see other centers we may be in charge of because other managers are out.

Vorteile

Easy to use and all the training was online. A team came out on implementation day and stayed for a couple of weeks until we were comfortable. Great staff and easy to contact with any other issues.

Nachteile

The interface between Docutap and the pharmacies would not always "talk". We had to put in several tickets to get prescribing complete and even after the tickets were resolved we would have to fax over prescriptions. It was probably on the pharmacy people's side.

Vorteile

EASY TO USE AND UNDERSTAND THE LOGIC OF THE SOFTWARE. DOCUTAP IS VERY CREATIVE WITH SOFTWARE AND OPEN TO SUGGESTIONS, MODIFICATIONS, ETC. I CAN CALL SUPPORT AND THEY ALWAYS MAKE ME FEEL IMPORTANT AND "WALK ME DOWN FROM THE CLIFF", AS OCCASIONALLY I TRY TO FIND AN EASIER WAY TO DO SOMETHING OR AN ANSWER TO A QUESTION THAT I AM ASKED ON MY OWN AND END UP CALLING SUPPORT.

Nachteile

SOMETIMES SUPPORT ISSUES TAKE TOO LONG TO GET RESOLVED; HOWEVER I'VE COME TO LEARN THAT IT DEPENDS ON THE ISSUE AND THE RESOLUTION.

Empfehlung für andere Nutzer

I CHALLENGE SOMEONE TO FIND A BETTER SOFTWARE FOR URGENT CARE THAT IS SPECIFICALLY FOR URGENT CARE. I'VE WORKED ON SEVERAL BILLING SYSTEMS THAT HAVE BEEN USED FOR URGENT CARE; HOWEVER WHERE NOT INTENDED FOR URGENT CARE. THIS IS A VERY COSTLY MISTAKE. DOCUTAP MAKES MY JOB EASIER, AND ALLOWS ME TO BRING IN MORE BUSINESS - THAT'S NEVER A BAD THING. :)