Expedite Commerce

Vorteile

The system is highly flexible and intuitive and has accommodated our needs to perform CPQ functions. It has also supported our need to manage our Installed Base of products and to allow Parts Ordering after the sale (by both internal support staff and by our customers via ecommerce). Even more importantly, Expedite Commerce has been absolutely instrumental in providing best practices and guidance all the way through the implementation process. They've not just been a "vendor" but more than any software/hardware provider I've worked with historically, they've been a true partner.

Nachteile

Generally, it's fairly easy to identify missed expectations, but that is not the case with Expedite Commerce. The software and the company have accommodated our needs and exceeded our expectations. The issues we experienced along the way were most often associated with our data or with unclear functional definitions on our part.

Vorteile

We are only using Configure, Price, and Quote. It was easy to teach the Salespeople how to use. An hours' worth of training and all of our reps were able to be self-sufficient using the tool.

Nachteile

No "cons" per se, but process improvement suggestions. I've shared the following with Expedite already but will share for all. Expedite (EC) is highly customizable. Rather than ask "what do you want", my view is show me something that is already in use and allow me to customize. Do not minimize on Professional Service. Pay the extra $s / charge the extra $s to help the customer get up and running.

Vorteile

I love the fact that our sales team can now create their own proposals, add discounts, add and remove items easily by the paths we have set up. It allows us to focus more on the billing aspects and lets the sales team provide proposals at any hour of the day without waiting for the finance department to do it for them.

Nachteile

I do feel it is a little clunky in its ability to add items to an invoice and attach documents when sending a proposal. I would like it to offer templates for particular types of sales without having to see a list of attachments to choose.

Vorteile

The tool is easy to use and much easier to use than the Salesforce CPQ. This tool is not overly complex and once you understand the data model it is easy to make changes. The team and support have been very helpful to answer questions and resolve concerns.

Nachteile

A lot of the automation is built-in workflows so it will take some time to migrate these to flow in the coming year.

Vorteile

The flexiblity in our complex world of providing solution based prodcuts and servceis. [sensitive content hidden] and his team does an excellent job in providing job in explaining thier services that match our needs.

Nachteile

I do not have anything negative at the moment.

Vorteile

Their customer service was willing to go above and beyond to understand what we needed to accomplish and help us build it. The system is very flexible and allows us to be creative in solving our needs. We love the ability to create flows and build automation to guide and control the end users experience so they are successful.

Nachteile

While the system is not difficult to learn, because of the breadth of options and configurability there is a learning curve to become proficient as an admin. There are some advanced features we would like to see in the product that are not OOTB at the time we implemented. Expedite has been a true partner in helping us find alternative solutions and put in feature requests for the items we wanted.

Vorteile

Expedite Commerce has been a True partner to Core Health and Fitness, they have built and developed many of our customer-facing tools when it comes to transaction management and has helped tailor unique tools that have separated us from the competition in our market.

Nachteile

There are some promotional features that we need but Expedite Commerce has these on the roadmap and has helped prioritize the items we need the most.

Vorteile

Expedite Commerce has provided the IT solution that has enabled us to grow our business! By connecting our customers and business systems to our websites has increased efficiency and provides a platform for business around the clock, around the web - all of this made possible by their knowledge and understanding of how our business operates coupled with their expertise with Salesforce and responsiveness!

Nachteile

With the updates and new releases required to stay relevant in today's software world, you need an expert in the field! That is where Expedite Commerce is our business partner that keeps us on the forefront and ahead of the curve when it comes to Salesforce! Their customer service and response time keeps our business flowing efficiently and up to date...around the clock!

Vorteile

Our journey with Expedite Commerce started in 2016 as we searched for a CPQ solution. Early on we recognized the capabilities, flexibility, and expanding capabilities of their solution.

The software is flexible and system administration is simple and straightforward. Our end users find the CPQ features intuitive and easy to use.

We have been pleased with the continuous improvements and expanded feature set of their CPQ products and services.

Nachteile

There are always news features and functions you want to see in a business system. In our short relationship with Expedite Commerce, we have found a continuous delivery of enhanced and new features/functions, adding true business value to our investment with them as a Trusted Partner and solution provider.

Vorteile

Expedite Commerce is an exceptional tool that was managebly configured with our specific needs in mind, our expectations were blown away by the dedicated Expedite Commerce partners they have become.

Expedite Commerce has entrenched themselves to obtain a better understanding of our business and gain critical trust amongst the business units. They have been engaged in every aspect of overhauling and automating Q2C for us.

Nachteile

The only thing I would say is that Expedite Commerce is tied to Salesforce and at times forces best practice constraints. Ultimately, this is a ideal way to do business but presents some internal corporate challenges at times.

Vorteile

Es una plataforma de comercio electrónico que permite a las empresas crear y gestionar sus propios sitios web de venta online.

Nachteile

Pienso que podría ser mejor en la comunicación de los pequeños detalles

Vorteile

Tiene una buena tasa de respuesta y es una gran ayuda con las plataformas de ventas internas.

Nachteile

Puede llegar a ser un poco caro, pero dependerá del presupuesto del usuario.

Vorteile

Product was very easy to use for the business. Very quick out of the box solutions too that allowed us to get value very quickly.

Nachteile

More of a salesforce thing, but I wish deployments were smoother. I don't like Salesforce's change set deployments and wish it was more of a continuous deployment model.

Vorteile

The features of the CPQ system are great. The Guided Selection (as the name implies) allows for the user to move through a guided selling process. Beginning with a category of product, you make selections that narrow down choices, and then have the ability to customize the selected product. The customizations are rules based to ensure that the correct options are always applied.

These are then saved to the standard Salesforce Opportunity to allow for normal processing of the sale.

Nachteile

The only issue I can think of is that Expedite uses some custom objects within SFDC that mirror standard objects. After discussion with the Expedite Commerce team, I understand the need to use the package objects, but it was a bit of a frustration early on.

Vorteile

Their customer service is probably the best part about Expedite Commerce. The product is very easy to set up and use out of the box, but EC has also been willing to go above and beyond in helping us to customize the solution to meet our unique business needs. For example, they worked with us to create monthly, quarterly, and annual regional billing cycles while adding important validations and protections to ensure the integrity of our bill runs. They have acted as an invaluable extension of our internal IT department in providing the right solutions for our company and our customers.

Nachteile

I don't have any significant complaints about the Expedite Commerce solution. Their Service Desk has quickly resolved all issues that we have raised, and they have steadily added features and implemented requested changes in a timely fashion to keep our projects moving forward.

Vorteile

The software created so much more reporting ability for our company as well as an all in one solution for multiple processes including quotes, billing orders, customer inventory management and invoicing.

Nachteile

The only con about the software that comes to mind is that its so customizable and can provide such a myriad of data solutions that it can initially be overwhelming during the burn in period. However, the ease of use and benefits of the software are fantastic, and this point isn't really a con.

Vorteile

Touch and feel of the screens and end product is easy to use and train and follow. clear. Reports easy to write. Billing runs easy to run. Everything seams possible. Helped us streamline how we manage processes.
Been able to provide so much information to our internal customers and teams, they have information on their phones and labtops now, instead of us sending them copies of invoices. Design was interesting, we had to think outside of our normal box, EC and the software opened opportunities. Internal audit opportunties. Visibility to see not last records update, but all record updates - auditors loved that. for once we weren't trying to fit a square peg into a round hole, they could adapt for us.

Nachteile

Not alot, limitations between the software and oracle in regards to inactive records solutions - aligning with oracle. Benefits far outweigh the negatives.

Vorteile

Expanded CPQ offering vs competitor products, Knowledgeable design team, Responsive support team, ongoing development & new features

Nachteile

Template builder was unable to fully model our unique Telecom needs but it has improved tremendously since the first version. Hope to see more expansive features in the future.

Vorteile

I am only in the office 2 days a week and beyond that I work remotely. The software is very easy to use and I enjoy the accessibility from anyone where in the world. Its reliable and very efficient!

Nachteile

My only complaint and it has nothing to do with the software is finding the time to teach myself how to implement all that it can do! I know it is capable of so much more than what I use it for.

Vorteile

I like that anytime I run into a problem I can quickly get it fixed by a simple email/call/or message.

Nachteile

Nothing, except being at the mercy of the developer when it comes to any product problems that can't be solved in-house.

Vorteile

Very User Friendly , easy to navigate and trouble shoot .

Nachteile

Lighting Experience is not the easiest to navigate .