Power Diary is designed specifically for health clinics and their clients range from individual practitioners through to large, multi-location practices.
Power Diary is an online practice management software, which includes calendar management, automated appointment reminders (SMS or email), treatment note templates (which can be customized), client database, client invoicing, waiting lists, online bookings (link to this through website), 2-way SMS chat and more. It helps manage health care clinics and is popular with physiotherapists, psychologists, speech therapists, podiatrists, massage therapists, naturopaths, osteopaths, chiropractors, counselors and other health practices.
Power Diary aims to provide health practitioners with a practice management software that makes running a health practice easier, simpler and more rewarding. It integrates directly with Xero, Mailchimp, Stripe, Physitrack and others.
Sue K. Branche: Alternative Medizin Mitarbeiteranzahl: Selbstständig
Like how I wrote in the pros, I just love that Power diary does everything I need to run a business and there's scope for even more than what I need should my business grow and use more staff etc. I have often read about other practitioners frustrations about their (different) software program but I never have these same issues so power diary must have got all these things sorted. Plus the staff get back to you quick should you need help finding out how to do something. Talking of staff, they were amazing at helping me transfer all my old file details across when I first set up in Power Diary, otherwise it would have been a huge mission, especially putting all my stock into the system.
I Love the ability to integrate all aspects of running a naturopathic business from the diary, email confirmations, text messages that remind the client, invoicing, connecting with xero accounting, allowing my accountant access to the stuff she needs but nothing else, total lockdown of clients session info once saved, or save in draft mode if additional info needed to be added after an email, all details in the one place including any correspondence I have with client, ability to send birthday messages and newsletters in bulk, stock inventory and can even take payments. Really, the list goes on...
I think the only things I don't like is that you need to use quite a few clicks to get to different places rather than hover with mouse and get an instant dropdown box, but then even my bank is like that and I'm a bit fussy with easy tech stuff. Really, it's not an issue and has been getting better over the years.
Simone H. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: 13-50 Mitarbeiter
Overall Power Diary is meeting the needs of our business however we have had to make a large number of changes to our processes and way of working with our clients to accommodate Power Diary. There are a number of functionalities that we would like to see.
- Visually appealing
- Ability to produce multiple reports
- Simple and easy to use calendar and client set up
- Client online booking portal
- Medicare processing
- Data consistancy
- Limited functions available on the calendar - cannot view single day of the week for multiple weeks
- Unable to limit who access notes and profile information - anyone with can access client notes and view client profiles regardless if the client is allocated to them or not
- Unable to create an overall number of sessions used in a session pack per year - this is still tracked manually
John P. Branche: Alternative Medizin Mitarbeiteranzahl: 2-10 Mitarbeiter
Overall it isn't too bad, Notes are quite good. And staff are good.
However, it does remain a very restrictive platform with multiple irritating imperfections. They are keen to listen and let you know they are making changes, but the role out is extremely slow and slightly disappointing following the long wait. They have the potential to be very good if they implemented the changes they say they would do, but sometimes get they feel they are complacent with their product.
Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes. It can be a cheaper option if you avoid using SMS. (This is where they make up the difference.)
They take a very long time to implement changes, yet they can implement changes fast if need to such as adding telehealth during COVID 19 in a week (if they didn't they would have lost business).
They discussed intake forms since I started a year ago (and has been a popular demand by many users) and still just talk of it happening, yet keep you hooked by saying coming in a few months. They make their money on SMS so be careful , never known SMS to be so expensive.
They recently did a user interface facelift with new features. It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.
Antwort: Power Diary 15.4.2020
Thanks John. The Online Forms have taken longer than initially anticipated, but I can assure you it has nothing to do with complacency - in fact quite the opposite. Our online forms are built on our Client Portal platform. During dev we identified there were some emerging limitations with the technology we had been using for the Client Portal. We decided that instead of building another feature on top of it, we should instead rebuild the Client Portal first using more flexibility technology, and then build the Online Forms using that. It's a 'get the foundations right first' type decision. Whilst not glamorous, this approach has ongoing, long-term benefits for all our users. The Client Portal has now been rebuilt and released, and the Online Forms function is in final stages of pre-Beta testing. Re SMS: these are middle-range for pricing. We use an enterprise-grade gateway that is very reliable. There are some cheaper, less reliable providers but we will never use them.
Natalie W. Branche: Gesundheit, Wellness & Fitness Mitarbeiteranzahl: Selbstständig
I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.
Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business.
Also, support by Australian's which is thorough, quick and friendly.
Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.
Antwort: Power Diary 1.9.2019
Thanks for the great review!
Rebecca U. Branche: Psychische GesundheitsfÃ¼rsorge Mitarbeiteranzahl: 2-10 Mitarbeiter
The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something!
I dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary.
Antwort: Power Diary 19.8.2019
Hi Rebecca, Thanks for your lovely review. We love hearing that Power Diary is saving you lots of time! Will add your improvement ideas to our list (we prioritise the ones we get the most interest in).
All the best,