Userlytics

Vorteile

We transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none.

We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively.

One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions.

Nachteile

We absolutely love it. For our company no cons.

Vorteile

The management and visibility across projects and tests is really great for me as an admin. The interface has been easy for professors and students to use and support from the company has been quick and seamless.

Nachteile

No complaints! We've used it for a semester and so far everything has been easy and a good experience.

Vorteile

well ther is not much i did like nut i like the website menu

Nachteile

i did like least that doesn't work for the residence out of the USA

Vorteile

The fact that I can make something on the side

Nachteile

You barely get tests to qualify for the customer base is low

Vorteile

There are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players. But many of them offer only a couple types of tests, or force you into a type of workflow. We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag. I also like that tasks can go un-recorded for participants' privacy. This was a near-essential feature for getting the tool approved.

Nachteile

We're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it.

In Betracht gezogene Alternativen

Warum Userlytics gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Userlytics

Vorteile

The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.

Nachteile

The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.

In Betracht gezogene Alternativen

Warum Userlytics gewählt wurde

Zuvor genutzte Software

Vorteile

Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.

Nachteile

We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.

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Gründe für den Wechsel zu Userlytics

Vorteile

Simple to set up and use. Easy to share. Quick to gain user feedback

Nachteile

Hard to reallocate account history if required eg employee leaving/. Also relatively expensive for short tests

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Gründe für den Wechsel zu Userlytics

Vorteile

In a time when most vendors change their reps on you every six months or so, it's been terrific to work with the same professional, responsive, low-pressure individual since Day One.

Nachteile

We don't have any problems to speak of other than many of our colleagues are already familiar with UserTesting so there's been a little bit of a learning curve.

Vorteile

I absolutely love using Userlytics because it's so easy to use and I can gather really valuable feedback from real users in no time. The platform has all the tools I need for remote usability tests, like video recordings, screen captures, and detailed user interactions. This means I can dive deep into analyzing user behavior and spotting any usability issues.

Nachteile

The platform offers a wide range of tools but the large amount of data gathered can be quite daunting, leading users to spend a significant amount of time analyzing and interpreting the results.

Vorteile

Our ability to get user feedback overnight is invaluable to our Agile iterating work model - it allows us to keep the work moving and deliver value to our members as quickly as possible. The customer support we receive is also top-notch!

Nachteile

Some extra personalization options for the loading screens of the user testing experience would be nice but certainly not needed for getting the most from our user testing with Userlytics.

Vorteile

Great features, ability to bring your own testers, easy to use interface.

Nachteile

I can't think of anything that needs to be improved at this time.

Vorteile

The most impactful feature for me has been the ability to conduct remote usability tests, which has allowed me to gather data from a larger and more diverse user base. The platform is incredibly easy to use, even for someone like me who is not technically savvy. The intuitive interface and step-by-step instructions make it a breeze to set up and run tests.

Nachteile

I feel that the platform could benefit from additional customization options to make the data analysis process more streamlined.

Vorteile

The level of customisation of user tests, specifically the ability to link out to multiple prototypes is unique to this platform, and not done well elsewhere. It is also very intuitive and uncomplicated to set up a test, launch it and view the results. The ability to curate, annotate and create highlight reels from video clips is a highly useful, easy to use and timesaving feature.

Nachteile

In the past, we found that integrations with other participant sourcing platforms not that successful, but we have not tried that recently. I personally have experienced no problems with the studies that I have run.

Vorteile

Userlytics is a powerful research and testing tool. I love that you can do so many different types of research and testing including questionnaires, card sorting, tree testing, and formal usability testing. When setting up your test scripts, the guided text / examples are perfect if you don't want to create your questions from scratch (or if you simply need a little more guidance to get started). The updates made to the AI Transcription feature have made it a godsend when it comes to efficiently reviewing videos and analyzing test data. I'd like to add that the account executive and UX consultant team(s) are great to work with. They are timely with correspondence, provide excellent customer service, go the extra mile, and deliver solid work.

Nachteile

A little more flexibility with the card sorting feature. We were trying to set up a card sorting scenario for a recent test a certain way and weren't able to. We had to create a workaround. We still got the results we were looking for. But a little more flexibility would be a great help. Also having a feature that would allow you to show multiple visuals to the user and allow them to select which option is most effective would be another great addition.

Vorteile

- they are constantly improving there product to meet customer and tester needs- It is a legit platform- they alert testers by email and messages when new tests are available

Nachteile

- testers are selected on first come first serve basis- this can cause the testers to loose then opportunity - Rest all is ok

Vorteile

Building usability tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for.

Nachteile

We have a target audience that is more challenging and expensive to reach using the existing Userlytics panel. Getting relevant results without using custom recruitment (additional expense) was not a viable option for our company. However, we would probably have to use custom recruiting regardless of the usability testing software we chose.

Vorteile

I have been doing online user testing for over eight years and have used many different UX tools in that time. Userlytics has been my user testing tool of choice for several years now. Their site is easy to use and inexpensive compared to other similar caliber user testing tools. It is effortless to set up a test, and they are very responsive to any requests or questions I have as I create my tests. It's also nice they have a card sort feature now. Few tools provide that. Userlytics has been able to help me test and find native speakers who also speak English in every country I have needed including South Africa, Japan, China, and Korea. They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat.

Nachteile

Initially, I didn't like the pink and blue color scheme they used, but it has been updated. I wish there was an autosave on annotations/video clips. Sometimes I forget to click save.

Vorteile

Quality testing pools to be found in all 50 states and international. The transparency to have the user shared their video camera while they share their screen. Video scrubbing by task and annotation are very helpful.

Nachteile

It is a bit of a manual process to randomize larger, quantitative tests. Would love to see Userlytics automate this features in the future.

Vorteile

Userlytics is easy to set-up and get started with. It's cheaper and has been just as effective for our test purposes as usertesting.com.

Nachteile

This tool will work best if you know how to write user testing tasks and questions before you start using it -- the software won't teach you the best practices, it just gives you a clean framework to implement them. I wish that, like usertesting.com, this tool provided some basic demographic information about the random users when random user testing (range of income bracket, age and gender) so we didn't have to add questions and take up time getting that information from the users.

Vorteile

I used the app on the Iphone 8 plus, and also I like that there is even an app available on the phone. The app icon looks professional and the beginning login layout looks good. The functionality of the app works well on most parts.

Nachteile

When I attempt to login the app on my phone, it does not allow it to remember my username and password and then it will not login automatically. I have to re-enter it, but am able to get into the app afterwards. When I check the test invitations, completed tests, and missed invites, it does not appear, though I have done plenty of them in the past. The payment screen does work, but the contact screen does not show up when you click on it from the menu options.

Vorteile

The various test options have suited all of our needs, and the custom screeners have allowed us to target specific user groups easily for our different clients. Our customer service contacts are always quick to respond if we run into any issues or have any questions.

Nachteile

The card sorting interface needs work, it was hard to use for us as the researchers, and difficult for testers to use. We've encountered some bugs but the customer service team is quick to respond.

In Betracht gezogene Alternativen

Vorteile

We mainly run it for unmoderated or moderated user tests. The availability to high quality participants was great, even for profiles that are difficult to find. Userlytics' customer service deserves the highest rating.

Nachteile

The beta version of the Live Conversation has been functional with minor usability issues. I would love to see some future improvements (e.g. Note taking field, transcription feature, screen sharing possibility for moderators) that would make the Live Conversation an extremely powerful tool.

Vorteile

Userlytics has all or almost all the features that other expensive, long-time established competitors offer and is more affordable and has dedicated customer support. It's a winner tool and, by using it, we've identified UX problems and found ways to test new solutions. The tool itself works well and is extremely easy to use, the testers are reliable, the tests are done within 2 days, your customer feedback is listened to... Honestly, GREAT.

Nachteile

Allowing to have more than one project owner would help, but I know for a fact this is being developed.

Vorteile

The steps for creating screeners and test scenarios are very easy and self explanatory. I love the fact that there is a capability for moderated testing (haven't tried yet).

Nachteile

Wish I could have multi-select questions more easily. (I have to ask ops team to help). Also, I usually like to run a test once, see if I need to make adjustment, and then re-launch the same tests with more people. There are some workarounds and it could mess up metrics, but I wish this can be done more easily.

Vorteile

The design setting up the test is really easy to use and it breaks it up in stages well.My Account Manager is great and comes back to me quickly if I have queries.

Nachteile

- It can take a bit of time for the videos to come back and I have often had to nudge my Account Manager to boost the test and get the results back quicker.- Sometimes I'll require 10 testers to do the same test but I might need 5 to be on desktop and 5 on mobile. I can't split this within the same test and I need to duplicate the test and set up another test. This makes it quite long winded, it would be better if I could set these requirements within the same test set up.

Vorteile

Userlytics has been a very effective platform for our user research team. The platform offers a lot of different testing methods that are all easy to set up. We have also experienced excellent customer service from the Userlytics team.

Nachteile

I wish that panel credits were shared with all users within the company. You can move them over to different accounts within the company, but it would be nice to just have a total of credits per company that anyone can use.

Vorteile

Userlytics is a fantastic tool to conduct remote moderated / unmoderated research either on desktop or mobile. Their global panel and quality of participants is impressive and I have never had the same participant twice. I use the transcription and annotation feature when watching videos back and appreciate the new features of card sorting and tree testing which was lacking to be competitive with Usertesting.com and UserZoom.

Nachteile

Heat-maps and click rates would be very useful to incorporate, along with data on how many participants fail certain parts of the screener to identify where the drop off rates are.

Vorteile

Both web and userlytics apps work well. Customer support is very responsive to complaints, feedback, issues. Payment options are very flexible (both pay as you go, and subscription model). Generally, testers are decent. A variety of countries in terms of their panel respondents.

Nachteile

As with all remote testing, you have to be very prescriptive and careful in your instructions.
Can't survey people (e.g. they have built up a panel of people in multiple countries), but you can't just send a survey to them.

Vorteile

Simple and user friendly platform. Learning curve is not steep and [SENSITIVE CONTENT HIDDEN] and team are always accessible and ready to help!
Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform.
Biggest differentiator is the level of support from [SENSITIVE CONTENT HIDDEN] and team. They're super knowledgeable, kind, patient, and always willing to help! They are true partners and go above and beyond to ensure your study is successful.

Nachteile

There are some limitations, but most are on their roadmap to be added or [SENSITIVE CONTENT HIDDEN] is able to get it programmed in the backend.

1. For screener portion of the survey, unable to add open response questions. But [SENSITIVE CONTENT HIDDEN]was able to get this programmed in the backend.
2. For screener portion of the survey, unable create multi-select question. But [SENSITIVE CONTENT HIDDEN] was able to get this programmed in the backend.
2. Unable to break participants into different age groups in one study. So I had to create 3 different surveys to be able to specify how many participants I want from each age group. However, [SENSITIVE CONTENT HIDDEN] was able to merge all 3 surveys into one when they were complete.
3. No word cloud or aggregate word usage system from transcript
4. No option to create a metric questionnaire

Vorteile

I could easily organize and set up separate tests, and the tagging was very intuitive and helpful. Also customer service was so fast and helpful that I was quickly able to learn the program and use it effectively.

Nachteile

The dictation was pretty much useless it was so bad, and the analytics on the demographics of the users could definitely be organized better.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Userlytics

Vorteile

Userlytics is a great software for website testing. It has gave me a lot of tests and all of them payed exactly what was promised. This is a software that I recommend to everyone.

Nachteile

Although I made a lot of tests, I would like the invitations to stay longer in my email so that I had more time to answer the questions in order to get the tests. However, overall I sitll get a lot of tests, and it is a great software.

Vorteile

The fact that userlytics lets the user test as frequently (or infrequently) as they need is a huge benefit, and the main reason our team switched from usertesting to them. The other remote test websites wanted to lock us in to a contract where we would have to do tons of tests to get our moneys worth, but our needs differ from month to month and sometimes tests aren't needed. Userlytics lets us pay on a per-test basis which gives us the flexibility and independence our team needed!

Nachteile

In order to take video clips you do need to upgrade your account to a more expensive plan, but it's not the end of the world as you're still able to download the entire video.

Vorteile

Userlytics offers a diverse and broad panel to a wide audience, from all around the world. This was incredibly valuable for our project, and I could not find in other competitors. I also appreciate that they offer a wide variety of test types. Putting together a test on this site is quite easy, and I love their preview function!

Nachteile

A little bit tough to edit. Overall great though, better than some of the competitors out there when it comes to this!

Vorteile

The ease of setting up a test and tasks is really straight forward. The customer service is great. They have made amazing enhancements to the platform over the last year that we are excited to try out on the next batch of testing we do.

Nachteile

When we used this platform for a client, the platform required testers to download a screen recorder. While this is common in the user testing industry, I still don't like it. But they recently rolled out a major enhancement to have an in-browser recorder! So no real complaints here!

Vorteile

Userlytics is an incredibly simple and intuitive tool to use. It incorporates a wide variety of metrics and displays them in a way that is accessible and easy to understand. Their video editing function is great for showing highlight reels to clients and colleagues. Their customer service is fantastic. [SENSITIVE CONTENT HIDDEN] is always on hand to personally answer any questions I might have. I highly recommend their product!

Nachteile

It would be nice if it used screen-in-screen technology so that participants didn't have to click back and forth between the test tab and the website being tested.

Vorteile

[SENSITIVE CONTENT HIDDEN] have been so helpful and wonderful during onboarding, using, and running into some bumps. Not only did they complete the tasks I was asking about but explained how to do it myself next time, all at the same time. Here's how AND it's already done for you here! Standing up to clap! Thank you to the entire Userlytics team for making it so easy to test, to use and for having the best support. You are changing the game.

Nachteile

Would like to be able to pin a question on the side while sliding the other questions. It's hard to scale top to bottom and the questions can get lost. Also putting a star or indicator for when a task/scenerio/metric has a URL link attached.

Vorteile

Fantastic client support, couldn't speak higher of the support received from Userlytics.
Great product, able to easily create tests and access insights.
Sharing with stakeholders very easy through results links.

Nachteile

Some questionnaire logic available in quant survey platforms not available in this product, albeit that's not what the platform is designed for - so barely a con!!

Vorteile

Setting up a test is easy and the 2 preview options are very useful and effective. For participants, joining a test session was easy. The recording quality was very good. Having the transcript option was also a plus. The dashboard and overall 'wizard' design were easy to understand.

Nachteile

We are a digital consultancy and we purchase testing credits for each client as needed, so it is difficult to coordinate "using credits" across multiple client projects. In general, the credit system is overly complicated and my #1 pain point.

Vorteile

The best thing about userlytics is how it allows you to quickly get qualitative feedback on a prototype. Quick to setup and the results arrive fast.

Nachteile

There are a lot of features and many are not obvious.

Vorteile

While Userlytics filled with tons of great features, it is very easy and intuitive to use.

Nachteile

That credits expire within 1 year

Vorteile

I liked that the plans were flexible enough to meet the needs of my agency.

Nachteile

The UI interface is still being established. Some UI patterns are a bit clunky but it's only time before they redesign their platform.

Vorteile

Userlytics takes the difficulty out of recruiting for and conducting user testing. The Userlytics team was able to target our client’s desired demographic and work with our moderator script to run with the interview process, allowing our team to focus our time on analyzing and implementing the findings.

Nachteile

Our client opted to get a report from Userlytics summarizing the findings of the study. Although this report was a great summery of the findings, there was room for it to be more actionable.

Vorteile

At a previous company I used usertesting.com and was very familiar with the service. I was able to run a successful user test with no training or walk through as it was easy to use. It was powerful to see the users faces as they did the test and the results of the test were helpful for my team. I thought the preview experience also was better than user testing to experience the test myself. I also found that their support team was extremely responsive when I needed help with my credits.

Nachteile

There are a few features that I found missing, granted they could be there and I couldn't find them. I would love the ability to be able to randomize what experience users see first. Also, I found the screener flow could be more apparent for the logic for those you want to accept vs. decline.

Vorteile

What I liked most about Userlytics was the visual aspect to the testing - having visuals in addition to audio, and text responses, makes the analysis process so much easier and so much richer.

Nachteile

It can feel a bit clunky at times, and I don't like that I can't pin an annotation to a certain spot in a video ( or at least it's not clear how to.)

Vorteile

Wonderful customer service and easy to use website.

Nachteile

There isn't anything that we're not happy with.

Vorteile

It is easy to recruit very specific participants, and you can now do live testing as well as recorded. Great customer support.

Nachteile

The UI was a little challenging at first, but it's improving.

Vorteile

I like how easy the platform is to use and to find answers through the data provided via user test

Nachteile

The thing I like least is I think it should show u products that could also benefit u

Vorteile

The customization of the study based on our client's Website UX needs. We chose to work with their team to craft and analyze a custom study. The study validated the site was a positive user experience but also provided invaluable insights and recommendations for actionable improvement areas.

Nachteile

There was nothing about their software of customer service we didn't like.

Vorteile

While they help us with user testing, the best part of this company are their client-facing teams. When you do have any issue / question etc they reply fast and are super friendly. Really great service team.

Nachteile

They are still young company, so sometimes the testers are not overly professional, and there's some functionality still missing from their site, but I'm sure they'll get there. Until then the CS is helping out.