Vagaro

Vorteile

Der ist ein Software, der sehr einfach zu benutzen. Außerdem ist alles übersichtlich also man benötigt nicht viel nach die Funktionen zu suchen. Verschiedne Zahlungsmöglichkeit das ist auch super

Nachteile

Ich nutze es schon seit ca. 2 Jahre und bisher habe keine Probleme damit gehabt

Vorteile

Die Einfachheit der Bedienöberfläche der App

Nachteile

Die Sicherheit der Bezahlmöglichkeitenfinde ich prima,ebenfallsdie Erinnerungmails

Vorteile

Simple to configure and set up; proper guidelines are available for that
As a small business owner, it is difficult to handle all the responsibilities associated with running a business. Vagaro really helps me to divide tasks and set automated reminders and emails.
Payment options also secure here.

Nachteile

Paying the swipe fee for every credit card transaction is kind of a headache for me. It's a good option to take a one-time payment, like in this situation.

Vorteile

I like the ease with which customers can get text verification and book with just a few clicks on their mobile app. I also like the fact that their email system can successfully send emails. It's the best feature product that can be fairly easily customized.

Nachteile

There really isn't a downside to not getting help from the tutorial video. I liked everything that was totally fine

Vorteile

Vagaro's appointment scheduling and inventory management features are top-notch. It's easy to use and has streamlined my business operations.

Nachteile

I wish Vagaro had more customizable reporting options and better customer support. Sometimes it feels a bit limited in that aspect.

Vorteile

What I liked most about Vagaro was that I can add employees under me easily. It was easy to set up and get my business moving.

Nachteile

I was very disappointed that Vagaro was not integrated with my Google page. It was very difficult to switch from Square to Vagaro because of this. When clients would book appointments, it would go to my Square Appointment Setter because Vagaro would not integrate with Goodgle, which was so odd to me. Also, the monthly payments for an app that doesn’t integrate with Google Business is way too high. As a small business owner it’s very important that we cut corners every which way we can; and I think that the people who decided to charge what Vagaro charges did not have the customer in mind when deciding, just maybe their profit. In the end I had to leave Vagaro because I found a cheaper app that intergraded very well with my Google Business. I have reached out and complained to them about this but got nowhere.

Vorteile

What I like is its simple and distinctive composition.

Nachteile

Customer support is not responding quickly and this is a problem.

Vorteile

I enjoy vagaro as an easy way to book and keep track of events and appointments for my services.

Nachteile

I do not like that sometimes clients do not like to use the internet and book directly for convenience.

Vorteile

Super easy to schedule an appointment and build a schedule around.

Nachteile

A bit cumbersome to find a vendor by name and location. Also, the bookmarks tab is buried.

Vorteile

Easy to use booking tool with lots of options when selecting menu items (services)

Nachteile

It's a fairly basic application that doesn't seem to have a ton of features; however, it excels at the basics, which is all you really need.

Vorteile

It sends bulk promotional or announcement emails to customers in a single click.

Nachteile

It is slow and has an inability to customize new client email

Vorteile

Ease of booking and finding services around or near me geographically.

Nachteile

Hard to use on browser internet as opposed to the app

Vorteile

Vagaro offers incredible value for the money. With affordable pricing plans and a wealth of features included in each, it's a cost-effective solution for businesses of all sizes. You get more bang for your buck with Vagaro compared to other platforms.

Nachteile

Have not encountered any cons so far, everything has been very smooth

Vorteile

I always get a real person on the phone.

Nachteile

Sometimes the connection is bad. But they help me through it.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Vagaro

Vorteile

Vagaro's customer service chat option is FABULOUS. If ever I don't know how to use something, I get the answers I need right away in the chat. Either through the chat bot, or with live agents. Makes it so easy to learn how to use.

Nachteile

I'd like to see Vagaro build out their Website templates more, and email communications options to be more targeted. We need to be able to customize lists, and build nicer-looking newsletter templates.Also, I thought Vagaro would be a good way to get more referrals, but it has not proved to be.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Vagaro

Vorteile

I like the way everything is integrated. It easy to work with.

Nachteile

Sometimes when you do an update you move things that don't need to be moved

Vorteile

The CRM systems, customer service, ability to bundle services without creating another calendar.

Nachteile

I don't like how if an admin cancels and appointment for client, the service provider is not automatically notified via text message. I also have services that do not require a service provider, however, I still need to create additional for that specific service. This is an unnecessary cost. Also, because I have to create a separate calendar for certain services that do not need a service provider, I still have to have a brand new email for it. It would be nice to just use my own so that me, as the owner, am still aware of the booking. It would actually be nice to out my email in addition to all of the service provider emails so that I am aware of all bookings.

Vorteile

The POS system seems to work okay, for the most part. Appt setting also seems to work okay.

Nachteile

Integration with QuickBooks is a joke!! It has not worked for the entire 1.5 years we have been with Vagaro, regardless of the number of emails, texts, chats, phone calls I have had with support and the amount of data and information I have provided to them in order to address the issue and prove that the integration is not functioning properly. We cannot trust any of the data coming from Vagaro as it simply does not match their own information!! We have paid the $30/mo integration fees for months and months, yet Vagaro has never provided us with data that appears to be even close to accurate in any stretch of the imagination! My suggestion? Look for another platform if you intend to use QuickBooks for your accounting integration platform. If you are using another platform, I would strongly suggest that you investigate the capabilities and do your homework and seek out user reviews before selecting Vagaro for anything other than a straight POS and appointment management system.

Vorteile

All in one solutions for selfcare with easy user interface, robust for managing appointments, class, staff, scheduling.

Nachteile

The landing is little bit slow, with the service offered if there is gif of service even in small size will be great.

Vorteile

The features just blow me away. I could spend a year implementing all the options and still get more. The customer service team is sensational and always there.

Nachteile

Just learning all the options to handle for customer/clientele management. There is a lot to learn with the Vagaro product. It takes time to absorb it all, but it is definitely worth it or I would not be still with them years later. I am proud to say I use their service to not only you but my clients.

Vorteile

Not much, constant complaints on the online booking, outages, fake reviews

Nachteile

Arrogant, rude, will not fake plant reviews, I don't want reviews period. I trust Google for my reviews, not some podunk reviews from plant clients.

Vorteile

I wanted to use it for the scheduler and payment processing.

Nachteile

The credit card processor did not connect well to multiple devices, and so I cancelled it. I actually had to pay for the CC processor, but when I went to cancel Vagaro they still forced me to pay another $100 for a "free" CC processor, even though I paid for it. Very frustrating and the support was not good. DO NOT use this application. Its very scammy.

Vorteile

It's easy to use. I like changing the colors for the season and having a pretty calendar. I love that my clients can book , fill our forms and pay online. It cuts down on printing costs and calls or texts outside of hours. It is so convenient for them!

Nachteile

There occasionally has been a glitch and clients have been able to book during hours I've had blocked off.

Vorteile

One of the standout features of Vagaro is its incredible accessibility. Whether I'm at home or on the road, I can effortlessly access my calendar and see my entire schedule at a glance. The platform is super easy to navigate, making it a breeze to set up appointments, manage client information, and handle all aspects of my business. And if ever I do run into a hurdle, their customer service team is there to assist. Vagaro offers an extensive library of tutorials that have been incredibly helpful in mastering the platform. These tutorials cover a wide range of topics and have been like a personal guide, helping me make the most out of Vagaro's features. Another feature I've especially come to appreciate is Vagaro's credit card processing service. It's seamless and efficient, making it an excellent option to collect deposits from new clients. It not only simplifies the payment process but also adds a layer of professionalism to my business. This online booking platform has truly transformed the way I manage my business.

Nachteile

The functionality of this software and app fit my needs as a salon owner, but if I had to share anything that could be perceived as a negative, it would have to be that the software itself could be aesthetically better and I wish clocking in & out via the app was easier.

Vorteile

I love how easy Vagaro is to use. I have been using it for over 6 years now in my studio salon and I absolutely love all of the available features. I also love how easy it is to customize everything for my business and how easy it is to
make changes on the go.

Nachteile

I don't like that there is not a feature to book particular services on select days but I did submit feedback about that and I received an email that it is being worked on!

Vorteile

I love that my clients can access all info without reaching out to me directly. I love the reminders they send to clients and helps me manage my time.

Nachteile

I would like for the website to be easier to navigate as far as settings and how to enable certain feature.

Vorteile

Ease of use & quick view of all available times

Nachteile

Ability to insert coupons for prepaid sessions or packages

Vorteile

Not sure how I feel about it. I have completely mixed views. I signed up for a trial period, when I thought my business would be opening in May, It is now September and I am about to open. The trial period, did not let me obviously try the debit card or payment options. Then from my understanding if you didn't click to continue the trial period, you were no longer getting the service. Yet I am being asked to pay $40.00, $35.00 plus a late fee, for service used in June. But my trial period was end of May to June, so this put me off. THEN they locked me out of my account and are asking me to pay a past due balance of $40.00 but what will happen then, that's just to unlock my account and then are they going to charge me for what more months of NON -USAGE. I sent emails but they bounced back with literally, we've detected key words in your email that this filter system won't allow anyone to respond to. Now imagine if I were up and running and this happened? When I was using the trail period, here is what I somewhat liked:
The landing page
The reminders although I felt like the customer emails were lacking in personal touch and were standard, and seemed very automated to me and "cold." I couldn't figure out how to personalize it. Then the location was neat, but again. The email reminders were a little one liner, reminder but something about them felt off putting. Not sure, I did find the landing page creation challenging but nonetheless they give you a landing page. The add ons are expensive so for a software all of a sudden you can come up to over $200 I get it, but why is there nothing for a start up, entrepreneur? The $50.00 program seemed ideal and overall it seems like a good software but this $40.00 is absolutely offputting to me, so if I pay them and still can't access my account, they would have gained $40.00 for me for after a trial period where I was not using the program? So I don't know. BUT i do suggest doing the trial period. I 've done several with some others and so far, nothing seems to be wowing me or they're way to expensive for my start up.

Nachteile

Their capacity to shut your account down if there is a missed payment. Imagine running a business and that happens.

Vorteile

Scheduling was easy for me to use, but it was extremely hard for my clients. There were constant technical issues. The only decent thing about vagaro was their accuracy in generating reports.

Nachteile

They are super expensive for what you get, TONS of technical issues, their customer service denies tech issues, their website integration is expensive and doesn’t even function very well for what you get. Design options are limited. At least 1 in 3 clients complained DAILY to me about technical issues, not being able to see their appointments, change them, or get notifications. Also sometimes appointments would show that weren’t available so two people would book the same spot, or no one would be able to book at all and the spot would go unfilled. Honestly this app was terrible in my opinion and I would not recommend.

In Betracht gezogene Alternativen

Warum Vagaro gewählt wurde

Gründe für den Wechsel zu Vagaro

Vorteile

easy to use, affordable, visually appealing

Nachteile

very very very basic software. not many robust features that most booking software companies already have. automated text messaging to fill last minute appointments is a must yet not available. reporting features very basic and unusable.

Vorteile

Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed.

Nachteile

Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Vagaro

Vorteile

pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts?

Nachteile

You should carefully decide whether you want to support Vagaro - here's why.

The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings.

They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar.

Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off.

#1: where your reviews live

Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform)

#2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com

This is problematic because now your potential customer/client is on a website which advertises your competitors.

Vorteile

online booking system, and robust management tools for businesses of all sizes.

Nachteile

Vagaro's pricing structure can be perceived as a bit complex

Vorteile

Ease of use, consistency of good customer service and added features

Nachteile

High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this

Vorteile

Initially, we needed to track our customers packages, gift cards, and appointments. Scheduling, reminders and forms for services were also an important feature.

Nachteile

We are required by our insurance company to have forms for each service and forms have been an issue by not sending out to customers, saying they are filled out when they are not. Additionally, the marketing campaign feature (emails/text) does not provide you with correct data. What they say will be "Announced" does not match what was processed and text messages are sent DAYS after it was announced. Additionally, customers are missing from the email/text campaigns and Vagaro says that to account for any missing customers that would be an "enhancement". Reallyyyyy, what is processed versus delivered/failed do not match and there are missing customers and that is considered an enhancement. Additionally, you have to submit a ticket to determine what happened and if they don't research it with a 7-day window, they respond that they can't research it. We have been going round and round for over 4 months to get these issues resolved. Very disappointed in where this application is going.

Vorteile

Ease of use and affordability! Also, HIPAA compliance, inventory tracking, & online booking! This is THE program that holds our clinic together and allows us to continue to operate effectively.

Nachteile

Sometimes, it doesn’t connect well through our WiFi firewall for some reason, but it’s easy enough to hotspot for access if/when this happens.

Vorteile

Vagaro had good functions that in theory allowed you to calculate employee pay using a combination of commission pay and flat rates which is useful because we run a personal training studio where trainers make a % of 1 on 1 sessions and a flat rate for group classes.

Nachteile

There are so many bugs and glitches that it's very hard to actually use the software. All 3 of the employees that I tried to on-board to their payroll software had serious issues that took over a week to resolve.

Furthermore their support team was unable to help us successfully run payroll after trying for over two months.

Vorteile

Really like that I can have a different room for each service and it is easy to use

Nachteile

Don't like that there are not better notifications for waitlist. Don't like how weird it is to find our Merchant details each month. The look of it could just be better somehow.

Vorteile

I pretty much like everything about Vagaro. The software is very easy to use and even if you get stuck, Vagaro has a university where you can take a class on how to use Vagaro or a specific task you're trying to perform.
I find that the price was well within my budget for a software program that has all of what you need to build a successful business compared to other programs.

Nachteile

I think the thing I like least about Vagaro is the fact that the add-on functions cost extra. To feature your business on Vagaro, its an extra fee, and also it's extra to develop a form, it's the little extra fees that really adds up, especially when your building your business.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Vagaro

Vorteile

Vagaro fits our needs for our spray tanning and teeth whitening business. Very user friendly and improvements are always being made. Customer service is excellent.

Nachteile

On a few rare occasions over the past 4 years that Vagaro has gone down during business hours, it completely disables our business. Can't see the calendar or check out clients.

Vorteile

Vagaro is very easy to use and has a lot of features that other booking software does not. The online booking software and appointment management is convenient for clients.

Nachteile

I do think services or products paid for with reward points should also be able to be paid partially with points if clients do not want to use all of their points. Currently it is all or nothing. For instance, if a client has 20 reward points and is purchasing a $40 product, they should be able to split the payment between points and cash. So far, this can only be done by manually removing points from their account.

Vorteile

This system has a base which is amazing and you have the ability to add things to it to complete everything you could ever need from start to finish. It is very simple and user friendly for clients. Clients being able to access appointment making any day and any time when they think of it. The reminder system is worth its weight in gold. The POS and Credit Card transactions capabilities added to your system complete the perfect package. As a new business and nervous about handling all aspects of the business as seamlessly as possible this checks ALL the boxes!

Nachteile

There is NOTHING we do not love. It is efficient and easy to use.

Vorteile

It looks great. I switched from a different EHR because this looked like it had more options, better options.

Nachteile

You can't fully set up your profile until you migrate you information over. Once you do that, you cannot do it again, so if you are continuing to use your old software while to get Vagaro setup, you can't update it again later. If you cancel, they continue to charge you, even if aren't using it, or can't use it. The promise features that are still in development, so when you try to incorporate them, you're told they are not available yet. Just offer a good product and and let people leave if it doesn't work. Charging on the front end before you get set up, and charge them again when they try and leave, just so annoying!

Vorteile

I love how streamlined it has become in my work/life balance. It's almost like my boss dictating when I can or cannot have the day off. It just helps in many ways with me mapping out my day and as a big plus I can link it with my Apple Watch.

Nachteile

Honestly I'll need a while to think about if I had any complaints in the past but for now I'm just gonna enjoy my experience.

Vorteile

It is easy to set up and implement. Existing customers adapted to using it quickly and new customers love to be able to do everything from a phone.

Nachteile

I currently have no complaints about this system. It achieves everything I need it to.

Vorteile

I love the ease of the program and that it is availbe easily by mobile app.

Nachteile

Extra fees for text marketing, website builder etc.

Vorteile

It has been very Affordable and hence it was a good choice for us.

Nachteile

Our practice needed more features than what it had to offer. it worked great for the last few years but we have grown out of their space which i think they are working on expanding. They have been great overall. Would definitely recommend it.

Vorteile

My clients and myself love the reminders. It's easy to use.

Nachteile

I wish we could put a person's name in to find a gift certificate. Also, wish we could have another color for personal time off besides brown. but really I guess it doesn't matter that much. the most I don't' care for is the soap notes, it needs to be more professional looking when printed out. the best soap notes program I used was win city soap notes they were very professional looking and easy to use. Printed out very nicely. unfortunate they are not in business any longer. I use clinic Sense which is ok.

Vorteile

The software is easy to use. It integrates easier with all social media platforms and google calendar, which is critical because so many people use Gmail and google browsers regularly. It's cheaper than Mindbody and they provide everything you need in order to setup a successful health and wellness center especially if you do massages and facials etc. Vagaro allows you to rebook an appointment on the spot from your phone, iPad or desktop, which is super convenient.

Nachteile

It was really hard to setup the services based on how our packages our billed etc., but the technical support was very helpful. The biggest issue was the compatibility of the payment processing machine. We had a hard time trying to integrate it with our Wi-Fi network and eventually had to change to a hard-wired connection instead of Bluetooth. The trouble shooting took too long and figuring out a solution was too time consuming. But the problem was unique to us, and not one you would normally see doing integrations.

Vorteile

I am fortunate enough that all the cosmetic places I go to (hair, nail, eyebrows, spay) use the Vagaro software. There I have been using Vagaro for years and I love it. It is easy to use, they remind me of appointments and I can add multiple services to my cart. It's easy for me to share with friends and family as well, and it is just as easy to follow with the older generation.

Nachteile

I like the dark mode featuers on iPhone and Vagaro does not have that but that is not a big deal. Other than that, I have no complaints. It is easy to schedule, cancel appointments and see when your providers have availability.