Rocket.Chat – Bewertungsseite 3

4,3
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4,3
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Christophe
  • Branche: Medienproduktion
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 30.5.2019

Great Alternative to Slack

Great experience so far, pricing model is the only limitation for integration into our platform as we dont want to maintain our own app.

Vorteile

RocketChat is probably one of the best alternative to slack, it offers both the long-term support of open-source and the fast adoption cycle of a commercial cloud based offer.

Nachteile

Per-user pricing model is still to high for a chat, and limitation of push notifications is a problem for mobile user support. Another pricing model would be appreciated.

Antwort von Rocket.Chat

Hi Christopher,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 7.6.2019
Mbongiseni
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.8.2019

Rocket Experience

Its the best chat tool for organisations and its the closest you can get to slack

Vorteile

Its free to use
its also great for sharing files
you get emails for all rocket messages, makes it easy to catch missed messages
its open source
Its way better than sending emails to colleagues
you can host it in your own server

Nachteile

When its running in the background the desktop app doesn't open when you open using the shortcut icon to open it.
there is nothing to hate about this app

Antwort von Rocket.Chat

Dear Mbongiseni,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 16.9.2019
Luiz
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 23.4.2019

Great tool for team communication

The tool allows us to maintain communication with all of the team. The conversations that we have related to the projects are treated using the tool as a means of communication, which greatly facilitates.

Vorteile

Possibility of integration with several services and allows to install in own server of the company.

Nachteile

Because it is an open source project, it has some bugs.

Antwort von Rocket.Chat

Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

Beantwortet am 26.4.2019
Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 1.5.2019

Rocket Chat , Chat and Work

Its cool using this rocket chat for passing information with friends and colleagues.Happy using this.

Vorteile

Its a great tool we often use it in our organisation to communicate with our Colleagues about work to pass any information.Its quite secure way of communication. We can go back to the previous chats to get any past information.We can make groups and pass the same information to all the members in the group.

Nachteile

Can add some more features would be better.

Antwort von Rocket.Chat

Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Andrew
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 7.1.2022

Open-source alternative to Slack

I used Rocket.Chat on a daily basis to chat with team members. It's an easy-to-use workplace chat app, that can definitely be used as your only option. It offers a lot of add-ons, which may be useful.

Vorteile

It's a familiar layout as it's similar to Slack. You can easily create channels and chat to team members. Uploading custom emoji is always fun, and it works well on Rocket.Chat.

Nachteile

It just doesn't feel as streamlined and fast as Slack, and I'm not a huge fan of the notification sounds included.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.5.2019

Great Slack Alternative

Had a great experience during the time I was utilizing Rocket.chat for our customers. Great interface and ease of use, especially for mobile chat.

Vorteile

Very impressed with the features, ease of use and UI design.

Nachteile

Would prefer to have more control over some admin features on the hosted version.

Antwort von Rocket.Chat

Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Dmitry
Dmitry
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
0

3
Bewertet am 31.3.2021

Cheap (free) alternative to Slack

We used it for 1 week and then uninstalled it, probably will look at it again if we need our own server

Vorteile

It is cheap, lot of plugins. Good sites with documentation. You may install it into your own cloud/server

Nachteile

The interface is not user-friendly. No threads support as in Slack. Pricing for the app is not reasonable

In Betracht gezogene Alternativen

Microsoft Teams und Slack

Antwort von Rocket.Chat

Hello Dmitry, we're sorry to see you didn't have a positive experience with Rocket.Chat. Our end-users usually find our product very easy to use - could you specify which issues you had with it, specially with threads? We have different plans with different price ranges that we believe are adaptable to each company's needs. We'd love to hear a little bit more about what you didn't find reasonable - it's the only way we'll know how to improve. Feel free to reach out to us anytime and thanks for your feedback. :)

Beantwortet am 27.4.2021
Jhonatas
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 21.5.2019

Reliable, flexible and easy to integrate with many tools

Vorteile

Rocket.chat is a very powerful tool in our company. We have dozens of chatbots and chatOps that helps our teams on daily work.

Nachteile

Rocket.chat needs an improvement on temporary chat between 3 or more people. Every time you need to create a new room.

Antwort von Rocket.Chat

Dear Jhonatas,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Brent
Brent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 15.1.2019

Great competitor to Slack and self-hosted freely

Vorteile

Polished solution that gave us a quick replacement to Slack. No more 10k message limitation pruning old useful conversation/fixes in a tech setting.

Nachteile

When the world seems to be using Slack and one room moves to Rocket.Chat, it just means another client/tab to have open. I can't fault them for that... just hoping the rest of the world moves over too. Ha!

Antwort von Rocket.Chat

Dear Brent,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 12.6.2019
Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 2.4.2019

Very good Slack alternative

We use free version, as we installed it on our server. Very easy to use

Vorteile

If you're building your company and don't want to spend money for chat softwares, Rocket is one of the bests !
It's very beautiful and UX is almost the same as Slack or Discord
You'll see many features to help you chat with your teams

Nachteile

Give the installation work to developers, or else you'll have to pay for the cloud version

Antwort von Rocket.Chat

Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

Beantwortet am 26.4.2019
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.12.2019

Free and good chat alternative

Today this chat has replaced all other way to communicate or share information into the team.

Vorteile

It is free to use and has now replace all other way to communicate in my projet. All basic feature are available: channel, groups, one to one chat etc...

Nachteile

Sometime the notification comes with delays, I don't know if this setting is due to Rocket.Chat or my browser/OS.

Antwort von Rocket.Chat

Dear,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 6.1.2020
Denise
  • Branche: Versicherung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 19.3.2019

Rocket Chat with employees

Takes place of added e-mails to ask quick question or have communication with other Employee or even a group chat if needed. Time Saving for sure.

Vorteile

It helps you see which employees are on line and working and available for contact.

Nachteile

Have to reload sometimes, minor technical issues.

Antwort von Rocket.Chat

Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

Beantwortet am 26.4.2019
Andrew
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 21.5.2019

Moving from Slack to Rocket.Chat was a no-brainer

Vorteile

With Rocket.Chat we were able to continue our team internal discussion without fear of losing messages due to account limitations. Rocket.Chat pricing made this move much easier. Great tool for start-up teams.

Nachteile

There's very little to not like about it. It seems to have most, if not all, of the same functionality as Slack and at a fraction of the cost.

Antwort von Rocket.Chat

Dear Andrew,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 9.9.2021

Best communication tool for remote work!

Rocket.Chat is a great tool to use for remote workers and remote groups.

Vorteile

Clean user interface with more advanced features. Simple & easy to use.

Nachteile

Not easy to configure & host Rocket.Chat on-premises.

Udbhav
  • Branche: Forschung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
3

4
Bewertet am 19.8.2021

Not just a tool, a way more to connect

Overall, experience is good, I recommend to try once

Vorteile

First time, I heard about this software when we have to organize a virtual conference at a large scale, to connect people across world, is so easy and integration on the other hand works smoothly. Easy to control, no such ads available in between. Can create different channel and groups for specific work place.

Nachteile

I think it's basic theme, it just so simple, for a new person it's not that catchy or attractive than then the other competitive application available in the market.

Mike
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 17.5.2018

Viable Slack Alternative For Small Business

Vorteile

Been looking for an alternative to Slack that is more customizable. Rocket Chat seems viable for small businesses that

Nachteile

Ultimately found that it was missing some features that we had in slack that our users really seemed to miss. Wish there was a cheaper plan for even small businesses, like 10 people or less.

Antwort von Rocket.Chat

Dear Mike,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 12.6.2019
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 5.12.2019

Useful for team chat

Once you've set up the server it's powerful and easy to use.

Vorteile

It has some great features and it's great that you have so much control over the software as administrator.

Nachteile

It was a bit more complex to setup and tweak the user roles but it's also good that they offer so much options.

Antwort von Rocket.Chat

Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 6.1.2020
Alejandro
  • Branche: Hochschulbildung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.1.2022

Organize team work

It is a very friendly platform

Vorteile

The Rocket chat is an easy going platform to maintain contact with your colleagues

Nachteile

Sometimes it's bug out and the messages or notifications do not respond

Crystal
  • Branche: Medienproduktion
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.8.2020

Messaging app

Overall it's a pretty good tool. Just have to be in it to immediately get my messages.

Vorteile

You can easily message people in your company. I can easily search by name of who I want to talk to and send messages to them even if they are offline.

Nachteile

I have to have rocket chat open to get messages. If i'm out of it I don't get them. It'll send the message to my email but I don't always check that. I have not found a phone app to go with it so I can respond immediately.

Antwort von Rocket.Chat

Hello Crystal, we're glad you're having an overall positive experience with our product! You can always report any problem or send suggestions to our support team on [email protected].

Best regards,
Rocket.Chat Team

Beantwortet am 18.8.2020
Ethan
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 21.5.2019

Works well but needs polish

Overall, it's a good replacement for Hipchat but I do hear complaining from my team about it frequently.

Vorteile

Low cost, option to self-host, open-source, active development, generally fast. Cloud option was an easy setup. Overall, it works.

Nachteile

It needs polish. There are lots of little things that cause friction: they're annoying or confusing. For instance, aliases are case-sensitive (gets my team constantly). Alias completion has a very slight delay which makes it hard to use. I can't set the order of my groups and direct messages on the left pane. The notification options are confusing and difficult to use.

Antwort von Rocket.Chat

Dear Ethan,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Verifizierter Rezensent
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 5.11.2018

On-Prem slack-like product

We are HipChat customer and a pure no-cloud company. It means we cannot leave futher when HipChat and slack will merge. We were looking at a good replacement for HipChat and Rocket.Chat seems to be a very good candidate so far.

Vorteile

We really like the easiness of the product, it allows almost any type of modern communication like #slack can do in the cloud, Rocket.Chat is located on your servers inside your company. For no-cloud enterprise, this is the perfect fit !

Nachteile

It needs more extension. So far the app list is not very long, but I'm pretty sure this will come. Anyway, the existing list is already great.

Antwort von Rocket.Chat

Dear Rocketeer,

Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

Beantwortet am 10.6.2019
Chaitanya
Chaitanya
  • Branche: Informationsdienst
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 13.2.2019

Chat Application

My overall experience about Rocket Chat is Very Good and useful to chat with different people easily.

Vorteile

It is easy to connect with people across the world.

Nachteile

No Cons found for this software and useful for everyone

Antwort von Rocket.Chat

Dear Chaitanya,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 17.4.2019

Good tool for basic chat functionality

Overall, this tool does what it is promised. It does miss some of the extensions and integration; however on the surface, this is still a pretty good and reliable tool.

Vorteile

The great thing about this product vs it's competitors such as SLACK is that it is far cheaper, with close to the same functionality as you would expect with the other guys. You can either communicate with people in groups, or in a private channel

Nachteile

It does lack some functionality such as extensions that are shared with the competitors. Also an option to save parts of a chat would be helpful

Antwort von Rocket.Chat

Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Mayank
Mayank
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 3.10.2018

Rocket Chat

Overall it's good.

Vorteile

1. Easy managing
2. Tagging and notification to users
3. Let the user know number of unread messages

Nachteile

1. Not that much good UI
2. File type upload restriction

Antwort von Rocket.Chat

Dear Mayank,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 12.6.2019
Alister
Alister
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 1.5.2018

good slack alternative

collaboration and task management

Vorteile

the best part is that since the product is open source it is highly customizable. Mostly aligns with what slack can do for you, some new features are needed to make it happen. Also nearly free if you can use it right. Would recommend for startups and other tech teams which are less than 10-15 members

Nachteile

More integrations are required to make this completely usable. Also with hangouts chat now available the product needs better differentiation in terms of the value proposition

Antwort von Rocket.Chat

Dear Alister,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Ömer Faruk
Ömer Faruk
  • Branche: Automotive
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
1
Bedienkomfort
2
Kundenbetreuung
0

2
Bewertet am 23.6.2019

Like a Chat Room

Vorteile

It functions beautifully as a simple speech app.

Nachteile

It looks like a sleazy internet cafe application. You cannot access detailed information about people.

Antwort von Rocket.Chat

Dear Omer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 1.7.2019
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 7.10.2020

A simple and easy chat system

This is a great on-prem chat system and for sharing sensitive data that can't leave the office. Once the server was built it has been rock solid.

Vorteile

We love that there is an on-premise option for security. The chat features are intuitive and easy to use.

Nachteile

Configuring the server was a bit of an issue, but once we followed the documentation it and a bit of help from support we got it up and going.

Antwort von Rocket.Chat

Hello Rocketeer,
we're glad you're having such a positive experience with Rocket.Chat so far. Our software counts on a lot of features to support a holistic approach to security and it's nice to know you are enjoying it.
Thanks for your feedback and feel free to reach out anytime :)
Regards,
Rocket.Chat Team

Beantwortet am 6.11.2020
Ruvenss
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 7.5.2020

The most complete Open Source Enterprise on premises solution for enterprise instant messaging

We are solving communications problems, in both ends internally and with customers

Vorteile

Full white label product, and Open Source solution completely separate from restrictions from US

Nachteile

It doesn't has dark mode, a feature that all modern software must have.

Antwort von Rocket.Chat

Dear Ruvenss,
we're happy to know that you've been having a good experience with Rocket.Chat! Your suggestion will be reported to our product team and taken in consideration.

Thank you and keep Rock(et)ing!
Rocket.Chat Team

Beantwortet am 29.7.2020
Rachel
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 28.10.2019

Great messaging app

Vorteile

This is a great tool for our small company. Great features like setting up channels.

Nachteile

Challenges with authentication at times.

Antwort von Rocket.Chat

Hi Rachel,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 6.1.2020
Gerasim
  • Branche: Computer-Software
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
2

4
Bewertet am 28.5.2019

Migrate from Slack

Its kindly and nice alternative to slack

Vorteile

Free and opensource, faster bug-fix community

Nachteile

At last turn on on direct, but where is webrtc for private group?

Antwort von Rocket.Chat

Dear Gerasim,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Steve
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 11.10.2018

Great free chat product

Vorteile

Free. Easy to use. Good collaboration tool.

Nachteile

Could use some love on the features side. The app isn't great - web version is better.

Antwort von Rocket.Chat

Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 12.6.2019
Rickelle
  • Branche: Medienproduktion
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 27.1.2021

SOSO

Overall I’d recommend it. I wonder if I can use it outside of business for me and my friends.

Vorteile

So far Rocket.Chat is pretty good. It’s actually easy to use, everyone can chat at once, it’ll show what messages that has been unread. And what has been place in the chat that day.

Nachteile

It’s doesn’t really make a loud sound notifying when a direct message is available, other than that it’s fine.

Antwort von Rocket.Chat

Hello Rickelle, thank you so much for your feedback. We're always working to make Rocket.Chat as user-friendly as possible! :) And yes, you can use R.C. outside of business - just choose one of our plans (Community/SaaS/Self-hosted) and go for it!

Beantwortet am 27.4.2021
Jonathan
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 28.1.2021

A great self hosted Chat App

Vorteile

It is self hosted, wich means it runs on your own infrastructure.
It is easy to use.

Nachteile

I have not found any cons. It is a great Software.

Antwort von Rocket.Chat

Hello Jonathan, thank you so much for your feedback! We're glad you're enjoying Rocket.Chat :)

Beantwortet am 27.4.2021
Joshua
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 23.7.2019

Great chat program

Vorteile

Love that you can set up channels and configure admins and users. It works great and can be locally hosted and tied in to workgroup usernames.

Nachteile

None does what we need it for and we will keep it

Antwort von Rocket.Chat

Dear Joshua,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 16.9.2019
Matthew
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
0

3
Bewertet am 31.5.2019

excellent customization options but lack intuitive layout

Vorteile

excellent options for customization that allows for any company to personalize their chat performance.

Nachteile

the changes that you would want to make are difficult to test beyond trial and error style of changes. it is not obvious which sections apply to which sections when you mess around with the font/color/style/formatting. The update for the rocket chat actually crashed my program on my windows 10 system and i had to downgrade back to an earlier version to get it to work again

Antwort von Rocket.Chat

Hi Matthew, have you tried the server version 1.1? We have fixed a few E11 compatibility issues.

Beantwortet am 3.6.2019
Diego
  • Branche: Risikokapital & privates Eigenkapital
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

4
Bewertet am 25.6.2020

The best custom software for communication hub!

Vorteile

I can do everything that i want to do. It is very easy to customize and adapt for your need. They also have good support for your problems and they are very fast to answer you.

Nachteile

There are few bugs, but it is not in the core business. It happens in some features which is not so important for users.

Antwort von Rocket.Chat

Dear Diego,
we're thrilled that you have such a good experience with Rocket.Chat!

We're always looking for ways to improve our platform. If you have any other suggestions, please let us know. :)

Sincerely,
Rocket.Chat Team

Beantwortet am 29.7.2020
Verifizierter Rezensent
  • Branche: Rechtsberatung
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 13.4.2018

FALSE ADVERTISING

Vorteile

The software itself is fine. It's the false advertising that pisses me off. So that's all I wanted to say.

Nachteile

They advertise as FREE, OPEN SOURCE. When in fact there is a 7 day free trial and the service is not anywhere near free.

Antwort von Rocket.Chat

Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Our free trial is for 30 days in our Cloud and we do have a community plan (when you host on your on server) and its free. If you are interested in our Community plan, send us an e-mail to [email protected] and we'll be glad to help you!

Beantwortet am 10.6.2019
Mike
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

3
Bewertet am 17.7.2018

A great attempt and open sourcing a chat platform

Vorteile

Rocket.chat is open source and you can run it yourself. Their feature list is almost on par with competitors like Slack.

Nachteile

Setting up your own Rocket.chat can be a headache and could be better to just use free Slack or paid Slack (if you need enterprise control)

Antwort von Rocket.Chat

Hello Helmick,
thank you for your review. Your helpful comments are much appreciated and your feedback will help us to continually improve our platform.

Whatever problems you're facing, you can always contact our support team on [email protected] and they'll surely help you.

Thank you!
Rocket.Chat Team

Beantwortet am 3.8.2020
Arun
  • Branche: Informationsdienst
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 11.1.2020

Rocket Chat Review

Good and is satisfied with its use. And is a very good open source communication tool.

Vorteile

Friendly designed interface and this tool supports LDAP. Funny and creative emojis that helps in delivering the messages in a more innovative manner.

Nachteile

At times the applications is slow to respond. When we access the application from the start menu, it does not come up directly, it lies hidden on the bottom right corner silently.

Antwort von Rocket.Chat

Hi Arun,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 31.3.2020
Thomas
  • Branche: Bankwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
1

4
Bewertet am 12.1.2018

Great open-source Slack like chat product

Free solution for chat inside your company.

Vorteile

Many ways how you can deploy this product.
Great comunity around Rocket.chat and 15k Github stars.
This chat provides also livechat - ideal for live support on your website.

Nachteile

This product has lots of bugs - 2,2k issues on Github
Screen mirroring functionality does not work properly.
The Docs are not complete for some features.

Antwort von Rocket.Chat

Dear Thomas,

Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

Beantwortet am 10.6.2019
Khoa
  • Branche: Regierungsbeziehungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.7.2020

Chat Review

I love it!

Vorteile

I like the simplicity of this app. It is very easy to use and implement, providing real-time communication.

Nachteile

Does not work with Sharepoint. I have small issues with previewing Amazon.

Antwort von Rocket.Chat

Dear Khoa,
We're glad to know that you enjoy Rocket.Chat and you have such a positive experience! Feel free to reach us anytime.

Sincerely,
Rocket.Chat team

Beantwortet am 27.7.2020
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
0

5
Bewertet am 1.1.2020

Great code for chat

Rocket.Chat is a reliable software and you can trust on it.

Vorteile

After a lot of exploring we found Rocket.Chat, it's open-source, also free and easy to setup. Rocket.Chat can be integrated easily.

Nachteile

Documentation is not quite good. If you want to use the Rocket.Chat marketplace, you have to go to a paid plan.

Antwort von Rocket.Chat

Hi Rocketeer,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 6.1.2020
Brad
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 11.2.2019

Nice internal chat feature

It has improved the overall communication of our team, especially when we have team members working remotely.

Vorteile

Easy to use for internal communication, whether it's one on one, groups, teams, or company wide. It works well and gets the job done.

Nachteile

We had a really hard time getting the notifications to work and the app needs to be restarted frequently.

Antwort von Rocket.Chat

Dear Brad,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Volodin
Volodin
  • Branche: Computer-Hardware
  • Unternehmensgröße: Selbstständig
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.3.2019

Free chat for your community or business

I used to develop websites, and one of my colleagues asked to implement the free livechat with rocketchat.

Vorteile

It allows several forms of deployment, among that one-clicl-free-heroku deployment that I like most

Nachteile

It has a simplistic interface and complicated internal adjustment and configuration structure

Antwort von Rocket.Chat

Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

Beantwortet am 26.4.2019
Verifizierter Rezensent
  • Branche: Rechtsberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.5.2019

Like Slack, but better

Great product, works as expected, loads of customization options, and more flexible than Slack. What more could you ask for?

Vorteile

Emphasis on security/encryption
Can be run on client server

Nachteile

There really wasn't anything I didn't like.

Antwort von Rocket.Chat

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 7.6.2019
Ryo
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.5.2019

Review

Vorteile

Provide everything that I need.
Cheaper than Slack
Custom integration with other services

Nachteile

Sometimes preview (e.g., amazon) does not work
Searching (especially with Japanese) is really bad

Antwort von Rocket.Chat

Dear Ryo,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 7.6.2019
Eric
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
2

5
Bewertet am 31.5.2019

Why Use Rocket Chat

For what I used it for it was an excellent piece of software.

Vorteile

It is open, can be altered to your needs and not restrictive.

Nachteile

Lack of video tutorials with different server side languages.

Antwort von Rocket.Chat

Dear Eric,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 7.6.2019
Sophia
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 13.7.2021

Chat with Ease!

My overall experience has been great it gets the job done, I am able to chat with customers and clients with ease, quickness and efficiency.

Vorteile

This software has made my job so much easier to handle with chatting with customers and clients. I currently use this program to do troubleshoot with customers and it has worked very nicely in providing me great automated system built in and quick responses for my customers/clients.

Nachteile

The least thing I like about it is that it can be a little more vibrant , its a bit plain jane but that's just me. I do value good visuals.

Ed
  • Branche: Internet
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.10.2018

Chat for company? Use Rocket.chat!!

Vorteile

Fast and simple, but powerfull. Easy to configure, has got everything needs the online chat software with some extra features :)

Nachteile

Sometimes notifications about new messages do not work

Antwort von Rocket.Chat

Dear Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 12.6.2019
Tommy
  • Branche: Regierungsbeziehungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 1.10.2019

Rocket Chat for the Government

After getting Rocket Chat up and running, our end user is very pleased with the overall experience!

Vorteile

I liked the support that was given by the Rocket Chat team to answer all of our End Users questions to make the transition of the licenses seamless.

Nachteile

The initial license process was a little confusing and would have been really confusing if the team didn't do a conference call to clarify questions.

Antwort von Rocket.Chat

Hey Tommy!

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 7.10.2019
155 Bewertungen