Über Rocket.Chat

Rocket.Chat ist eine Kollaborationslösung, die Unternehmen mit Audio-/Videokonferenzen, Bildschirmfreigabe, Live-Chat und mehr bei der Fernarbeit unterstützt. Die Lösung wird mit einem Echtzeit-Nachrichtenübersetzungstool geliefert, sodass Nutzer in mehreren Sprachen kommunizieren können. Mit Rocket.Chat können Unternehmen anpassbare Themen nutzen und die Nutzeroberfläche der Plattform personalisieren. Die Lösung bietet Verschlüsselungs- und Zwei-Faktor-Authentifizierungsfunktionen, um die Sicherheit von Nutzern und Konten zu gewährleisten. Fachleute können den Nachrichtenverlauf über einzelne, öffentliche und private Chat-Kanäle hinweg anzeigen. Darüber hinaus können Nutzer mit der Drag-and-Drop-Oberfläche Ideen, Projekte und Dateien in Echtzeit teilen, was die Kollaboration im gesamten Unternehmen erleichtert. Rocket.Chat wird mit einer API geliefert und unterstützt die WebHook-Integration in verschiedene Lösungen von Drittanbietern wie Gmail, Facebook Messenger, WhatsApp und Instagram. Das Tool beinhaltet mobile Apps für iOS und Android. Die Lösung ist kostenlos und im Rahmen eines Monats- oder Jahresabonnements erhältlich. Der Support erfolgt über E-Mail, Telefon, Live-Chat, Dokumentation und andere Online-Ressourcen.
Rocket.Chat Software - 1
Rocket.Chat Video
Rocket.Chat Software - 1 - Vorschau

Rocket.Chat Preis

Rocket.Chat bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Rocket.Chat ist ab 0,00 $/Monat verfügbar.

Startpreis:
0,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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Nutzerbewertungen zu Rocket.Chat durchsuchen

154 von 154 Bewertungen
Sortieren nach:
Tim
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
2

4
Bewertet am 23.1.2023

Chat Software für Verein mit >700 Mitgliedern

Wir nutzen Rocket.Chat für unseren Segelverein mit mehr als 700 Mitgliedern. Davon sind teilweise mehrere hundert täglich online. Auch bei hohem Traffic werden Nachrichten zuverlässig und schnell zugestellt. Wir hosten den Dienst auf unseren Servern selbst und haben einen großzügigen Vereinsrabatt erhalten. Lediglich mit den Push-Benachrichtigungen haben wir hin und wieder Probleme.

Vorteile

Vernetzung aller Vereinsmitglieder auf einer gemeinsamen Plattform, Gruppen- und Einzelchats möglich, Durchführung von Umfragen direkt in Chatgruppen möglich (mit Umfragen-Bot)

Nachteile

Der Dienst für die Push-Benachrichtungen fällt hin und wieder aus, sodass neue Nachrichten manchmal unentdeckt bleiben

Alexander
  • Branche: Automotive
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 3.1.2023

Sehr gute Alternative zu Teams, was man selbst Hosten kann

Offline Chatsystem

Vorteile

Installation innerhalb eines geschlossenen Netzwerkes, viele Einstellmöglichkeiten, gute Administrationsmöglichkeiten. Relativ günstig wenn man Support buchen möchte.

Nachteile

Teilweiße hohe Delays, keine Mobile Unterstützung für Videochats.Keine Anruf Funktion

Julien
Julien
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.5.2022

This OpenSource tool made our whole business possible

We started our self-managed hosted community version of Rocket.Chat a week before starting our company. We were able to quickly facilitate collaboration and communication in our firm. We have implemented a custom made chatbot linked to our MySQL database for work distribution. This tool have been and still is the best we have used in the last two years. It is our "remote office" base. Amazing software, very customizable, unlimited possibilities.

Vorteile

The possibility of having a self-managed version of it, running on our own servers, for free. This ensured our data stayed ours. We also implemented a chatbot connected to our MySQL and automatized the work distribution.

Nachteile

There are over 1200 permission settings. Around 50% of the software is "okay" documented, the rest indicates it is "under development". Very complex to know exactly what impact will have each setting.

In Betracht gezogene Alternativen

Element, Gmail und Slack

Gründe für den Wechsel zu Rocket.Chat

Free community self-managed(hosted) version and it is OpenSource. This ensured we kept ownership on our data / ideas. It is much more effective than emails, and allow collaboration with hundreds of users for free. Great community working on it.
Hendy
Hendy
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
4

5
Bewertet am 23.4.2021

Lots of features as open-source & enterprise group chat software

Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance.

There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option.

Vorteile

The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control.

Rocket.Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as expected. So really happy about this.

We also did submit some patches and enhancements to Rocket.Chat GitHub, and while response time varies, we were welcomed, some of our contributions were accepted, some were not accepted but with clear explanation. So we're very happy that we can collaborate directly with Rocket.Chat developers and hopefully having good relationship in the long term.

Nachteile

I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this.

Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier.

It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting.

In Betracht gezogene Alternativen

Zulip, Zoom Workplace und Microsoft Teams

Warum Rocket.Chat gewählt wurde

Too basic

Zuvor genutzte Software

WhatsApp

Gründe für den Wechsel zu Rocket.Chat

Open source, features, open platform, collaboration with developers

Antwort von Rocket.Chat

Hello Hendy, we're incredibly happy to see you've been having a positive experience with our product! Your feedback is very important for us - it's the only way we can improve our product. Thank you so much for your review :)

Beantwortet am 27.4.2021
shauna
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 3.1.2025

userfriendly

overall I am happy with this app, nice and userfriendly

Vorteile

I liked being able to have group conversations.

Nachteile

trying to keep up with the conversations while typing my response.

Felix
Felix
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
2
Bedienkomfort
3
Kundenbetreuung
2

2
Bewertet am 22.7.2021

Rocket Chat - Good But not Great

Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly.

Vorteile

1. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background
2. It is definitely cheaper compared to its competitors
3. It's good for team collaboration and communication with the ability to create changes
4. The emojis spice up the communication
5. It also offers SSO functionality where users can log in with their GSUITE credentials

Nachteile

1. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth
2. When starting it for the first time, the servers actually take forever to load
3. It hangs quite a lot even with a very strong internet connection and high spec laptop
4. The file sharing option could be made smoother.
5. The video call option is still missing
6. It's very easy to miss notifications while using the mobile app

  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 19.11.2024

One of the least annoying chats

overall is one of the least annoying and got my question answered without jumping through hoops

Vorteile

quick easy to the point. Not alot excess questions

Nachteile

All chats are annoying we want to talk to a person

Gabriel
Gabriel
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
0

3
Bewertet am 11.10.2019

Good & free corporate chat alternative

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools.

A few words about setting it up:
- The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this.
- Secondly it supports LDAP, so this played well with our Active Directory accounts.
- Voice calling requires additional setup, which we decided to skip.
- Mimetypes for supported file attachments need to be configured by hand, one-by-one

And about usability: first of all, it does lack some nice-to-haves here and there:
- It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.
- Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages.
- Also due to the client being an Electron app, it cannot support systemwide shortcuts
- It lacks the "threading discussion" that you see in other chat apps.

However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected.

Also, it has a nice Off-The-Record mode where messages are not persisted.
And finally, features are still being developed so new features are added constantly.

Vorteile

- Supports LDAP authentication
- On-premises server
- Platform availability (both web, mobile and Desktop)
- Good & clean usability

Nachteile

- Some things are still not working in the mobile native app (e.g.: voting on polls)
- No support for threaded chat
- No straightforward integration with SharePoint
- Electron client app only, so notifications are a bit lacking

In Betracht gezogene Alternativen

Mattermost und Microsoft Teams

Warum Rocket.Chat gewählt wurde

After many years of pain using Skype4Business there are finally plans by Microsoft to phase it out. So we decided to test out several platforms - RocketChat included, which we also ended up adopting in the end.

Antwort von Rocket.Chat

Hi Gabriel,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 6.1.2020
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 14.12.2020

We switched back to Slack

From a hosting perspective it has been running good, but our users do not like the experience comparing it to Slack.

Vorteile

Rocket.chat is a great alternative to Slack with the possibility to run it without license costs on-premise. Documentation is good and a lot of Slack integrations also works with rocket.chat.

Nachteile

Push notifications has been bugging and recently limits has been introduced for the push gateway. Our users does not like it because it is not Slack.

In Betracht gezogene Alternativen

Slack

Warum Rocket.Chat gewählt wurde

We switched from slack in 2016 to be in charge or our own data and to reduce costs.

Zuvor genutzte Software

Slack

Gründe für den Wechsel zu Rocket.Chat

We switched back to Slack after a running Rocket.chat for about 4 years.

Antwort von Rocket.Chat

Dear Rocketeer, we're very sorry to see you go. You can check if the push notification limit applies to you here: https://forums.rocket.chat/t/push-notification-gateway-pricing/3044.

We're glad you found us when looking for ways to be the owner of your data. Thank you for your feedback - we're always improving our UX and design to make Rocket.Chat as user-friendly as possible. Hope to see you again in our rocket anytime soon!

Beantwortet am 16.12.2020
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 4.10.2019

An open source scalable chat platform

Vorteile

Rocket Chat is a completely open source and scalable platform. I love all the options that are offered from: message history, public & private channels, video, admin options, and more. The options are unlimited and I don't think I would ever use them all; but I'm glad they are there.

Nachteile

Support & Sales are diffcult to contact. I like talking to an actually person over the phone when making larger scale changes to my organization.

In Betracht gezogene Alternativen

Website Toolbox

Warum Rocket.Chat gewählt wurde

Price

Gründe für den Wechsel zu Rocket.Chat

Rocket Chat can be customized to our needs and has a variety of implementations

Antwort von Rocket.Chat

Hi Rocketeer,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 7.10.2019
Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 10.5.2024

Secure and complete communication app

Vorteile

One of the most important pro is the data protection, you know that all the info disclosed through messages are secured. It can be downloaded on different devices: Android, iOS, Windows, Linux. The app is really easy to use, has a lot of helpful features to maintain good communication.

Nachteile

There are only two things I would like to see Rocket.chat improve: the Search section (searching for a specific word won’t show the right results, but random messages), and that the new messages notification don’t always pop up.

taylor
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 2.6.2024

from what we have used we like

the team really likes it so far. im sure we will continue to use it and the other features we have yet to try in the coming months

Vorteile

easy to set up, not a lot of extra rubbish complicating things

Nachteile

we havent found anything we dont like as of yet

Verifizierter Rezensent
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 28.5.2023

Excellent alternative to Slack - has everything you need without the paywall

Rocket.Chat is perfect for setting up a communications channel with a lot of people where investing money for using the software is not an option (e.g. leisure clubs etc.)

Vorteile

Rocket Chat was a welcome alternative to Slack when we were facing hefty monthly fees to continue using it. Rocket Chat pretty much can do exactly what Slack also can, but it costs absolutely nothing which is great.

Nachteile

You need to have basic skills in terms of Linux, webhosting etc. to be able to set up Rocket.Chat. Otherwise you're going to be in for a headache.

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 22.12.2021

Rocket - useful tool

Vorteile

It can work on Your internal server, You can manage it by yourself, and thanks to that with the proper approach it can make your communication more secure.

Nachteile

Sometimes popups with new messages are disappearing or software behaves strangely.

Darin
  • Branche: E-Learning
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
3

3
Bewertet am 21.5.2019

A lot of features, but lacking bug fixes

We needed a way to control users access to in a chat. We wanted out company chat in our pockets and didn't want to use Slack. We wanted a branded chat that we could include our customers in as well. This fit that need perfectly. If those bugs were just out of the way we'd be in business.

Vorteile

Rocket.Chat has so many features it's crazy. I mean, there's a feature in here to authenticate using Wordpress! So cool! They have both React Native and native apps so getting this customized and deployed is pretty easy. It works pretty well out of the box minus a few bugs. It's got a large community backing most of the repositories which is a huge plus. Overall there's a lot going for it.

Nachteile

Bugs... OMG the bugs are ruthless. Right out of the gate the React Native version didn't have avatar uploading working. We had to pay $1000 to contract out a developer to fix the issue for us. The issue wasn't really a fix more than it was a hack so we weren't able to push it back into the main development branch.
There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms.

Antwort von Rocket.Chat

Dear Darin,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

If you are having issues updating the desktop app, please manually download and install the latest version at https://rocket.chat/install . We have this issue as a known bug on a prior version and the fastest way to get rid of it is to download the desktop app again.

Beantwortet am 12.6.2019
Charlie
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 5.11.2020

Rocket.Chat Open Source Messaging Platform

We're using it just within the Systems department, and I like that it's installed locally and is completely controlled by us. We use it daily for quick messages between systems techs that don't need to be on our cloud messaging platform.

Vorteile

I love the simplicity and functionality of Rocket.Chat, especially for an open source app. Integration with Active Directory was quick and easy, and the mobile, desktop, and Web apps work great!

Nachteile

My one niggle with RC is with the way notifications work when you're logged in on multiple devices and apps. When I read a message on my desktop app, it's not marked as read on my mobile apps. I've searched high and low in the admin settings and can't find anything that I can turn on to fix that.

Antwort von Rocket.Chat

Hello Charlie,
thank you so much for your feedback. We're glad that you're enjoying Rocket.Chat and your usage insights are very important for the continuous improvement of our platform.
If you're still facing any issues regarding push notifications, please reach out at [email protected].
We're happy to have you onboard!
Rocket.Chat Team

Beantwortet am 6.11.2020
Ailed
  • Branche: Hochschulbildung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.12.2022

Stay in touch.

Is excellent! You can stay in touch and continue the work without being present.

Vorteile

Is great that you can have all your users and create different groups to mantain control of the correct communications.

Nachteile

The notifications do not always are synchronized in the mobile app.

Verifizierter Rezensent
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
0

3
Bewertet am 3.3.2022

Not as collaborative and easy to use as it seems

Not the best collaborative tool. Maybe for small teams which really needs to be controlled.

Vorteile

It's an instant messaging software so you can use it in a workplace to get in touch with each other on a daily basis.

Nachteile

The UX/UI is not great. My manager/boss is in control of everything. They can read conversations and how much time you spend on it. They also restricted a lot of things. Maybe it's not how it's intended to be used but I really don't like this software. I have two workplace, and really Slack is way but ay better.

Will
Will
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 21.1.2018

A good open source alternative to Slack

Vorteile

Can be deployed easily on your own infrastructure. Easy to integrate with other applications, using web hooks. The fact that it's open source makes it accessible to so many companies!

Nachteile

Some functionality doesn't seem to be thought through, for example the colour of the room title changes based on the room title and can't be customised. It would be great if you could just pick a colour. The current threaded conversations don't stop multiple conversations in a room turning into a complicated conversation. The slackbot equivalent 'Hubot' isn't heavily worked on, so lags behind Slack in this department.

Antwort von Rocket.Chat

Dear Will,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 12.6.2019
Verifizierter Rezensent
  • Branche: E-Learning
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 23.5.2019

A great option for an online chatroom

Vorteile

Cost effective hosting
Good Integrations
Simple to use

Nachteile

Customer Support
Help documentation is a bit lacking

Antwort von Rocket.Chat

Dear Rocketeer,

Thanks for the feedback! We sincerely appreciate your insight because it helps us build a better customer experience!

Given our open source nature, it is sometimes difficult to keep our documentation updated, we are always doing our best to keep it updated and our awesome community does a great job in helping us with this task.

Beantwortet am 10.6.2019
Verifizierter Rezensent
  • Branche: Unternehmensberatung
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
0

3
Bewertet am 30.6.2020

Good, but could be better

Overall it does what it is supposed to do. It allows multiple people to chat, comment, and put emojis on posts. It also allows a private conversation.

Vorteile

It is easy to setup and a good alternative to slack. It is easy to start channels and hold conversations.

Nachteile

On the phone app you can't actually start a thread. You can however on the computer which makes the channel a little disjointed at times.

Antwort von Rocket.Chat

Dear Rocketeer,
Thank you for your feedback! Your helpful comments are very much appreciated.

The thread system has been updated on our release 3.4. We hope to have fixed your problem! You can learn more about it on https://rocket.chat/introducing-rocketchat-34-new-threads-omnichannel-features-more/

Kind regards,
Rocket.Chat Team

Beantwortet am 27.7.2020
Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 12.2.2021

Great free tool for communication

Easy to set up, easy to configure and easy to use.

Vorteile

I like that RocketChat can be deployed as self-hosted, this makes our work communication safe and highly-secure. All the necessary features are available: audio and video conferencing, screen sharing, chatting, file sharing, APIs etc.

Nachteile

RocketChat video conferencing was under development, so for these purposes we integrated Jitsi Meet into this software.

Antwort von Rocket.Chat

Hello Rocketeer, thank you so much for your valuable feedback. We're always looking for ways to improve our product, and messages like yours help us do it. We're glad to have you with us and that you're having a positive experience with Rocket.Chat.

Beantwortet am 24.2.2021
Kristy
Kristy
  • Branche: Internet
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.9.2019

Most useful and helpful product

I would say in a nut shell this product is a huge savior to keep a steady workflow within any organization or company as well.

Vorteile

Firstly the sharing feature of this product is of unique importance that helps me to share unlimited files and folders to numerous people anywhere in the world in just few seconds. Another feature that I found more valuable is that I can easily receive material in order to make effective marketing programs through this special application.

Nachteile

It’s beneficial enough to maintain all the communication tasks on daily basis with a lot of ease. So, making good collaborative projects within certain time period is not less than a blessing for me. There are really no cons at all.

Antwort von Rocket.Chat

Hi Kristy!

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 1.10.2019
Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

3
Bewertet am 16.6.2021

It just does not work.

I installed the app after my project lead mentioned that it can be used to connect to the organizations' chat platform but the experience has not been a bit fun, because I do not get any notifications and it's slow response and refresh time.

Vorteile

It can be used with my organizations' chat platform so that I can check messages from my project lead and team members even if I am not at my pc.

Nachteile

I do not get notifications at all, I am late to reply to so many messages because I do not get any of the notifications. And I have to refresh every time to check if I got any new messages.

Verifizierter Rezensent
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.1.2022

Rocket.Chat - Best solution for team communication

Excellent experience.

Vorteile

The open APIs are great, we use a lot with other teamates.

Nachteile

It's not so easy to implement. It could be more intuitive.

Verifizierter Rezensent
  • Branche: Design
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 14.10.2022

My experience with Rocket chat

Quick and easy tool for everybody.

Vorteile

I like it for live chat, making groups or discussions.

Nachteile

Sometimes its hard to use it on the mobile phone and icons are really small.

DOMENIC
  • Branche: Forschung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 2.6.2020

Rocket Chat Review

Vorteile

It was a great software that we used for internal communication. It was quick and easy to use for group chats.

Nachteile

The only thing that I did not like about this software was that you could not do voice calls which was the reason our company switched over to another software.

Antwort von Rocket.Chat

Hello Domenic!
With the feedback and help of our end-users and developer community, our team is constantly improving the platform an amazing team chat platform for internal and external communication. Been open-source has its benefits.

Feel free to reach us at any time!

Beantwortet am 5.6.2020
Paul
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 9.4.2024

Peut mieux faire

Vorteile

Rocket est une bonne solution open-source, mais a de nombreux défauts. En dehors de son coût gratuit, on peut y intégrer quelques outils. On peut y gérer différent canaux de discussions ou des groupes, mettre des utilisateurs en favoris, et, bien évidemment !, échanger des messages.

Nachteile

Il est difficile d'avoir des fils de discussions, cela est assez peu clair. De même, l'application desktop est assez gourmand en mémoire et ne permet de sauvegarder ses identifiants, nous forçant à nous reconnecter à chaque fois. Impossibilité de mettre facilement des gifs, impossible d'envoyer certains types de fichiers... Difficile la comparaison face à Slack par exemple !

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 2.2.2023

Rocket.Chat

Vorteile

J'ai aimé les fonctionnalités de Rocket.Chat. J'ai aimé que l'on puisse s'auto-héberger ou payer pour l'hébergement. Simple à utiliser, il offre de bonnes options pour verrouiller les canaux et il est facile de voir les canaux qui ont été configurés pour un usage public.

Nachteile

Il ne vous donne pas de description des membres du personnel, comme leur titre de poste ou leur numéro de téléphone. Il change également votre statut en absent, et vous ne pouvez pas le changer sans le redémarrer. Il se bloque toujours quand une mise à jour sort et n'est réparé qu'après la mise à jour.

Verifizierter Rezensent
  • Branche: Telekommunikation
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 30.6.2022

Rocket Chat Makes virtual chat a Cinch

Vorteile

I like that you can post a message in real time along with pinging a specific person or even using an emoji to decorate the message. I also like that you favorite a room so it remains on your conversations list, you can update your profile and settings fairly easy and that you can edit or delete a message you posted if needed.

Nachteile

I do not like when the software lags at times , where it takes almost a minute for it to catch up to the current messages. I also do not like that sometimes the pinned messages feature works and sometimes it doesnt. You can pin a message to it but you wont be able to see it, im not sure if theres a character count or not with that. I also do not like when you do a direct message or private message with an individual theres no way to delete the message when its not needed anymore, you can only hide the message.

Shaunak
Shaunak
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

5
Bewertet am 29.9.2021

For open source level extensibility, Rocket.Chat is your solutions

It has benefitted us a lot as we use it to manage our project and keeping the conversation in channel keeps it transparent between fellow colleagues

Vorteile

It is a very professional software which is widely used in professional environments like Offices and workspace. Also it lets you share files, make channels (groups) for activities, projects and other stuffs. It have features to delete the message with upthreads and also provision to reply in threads and follow/unfollow feature to unsubscribe from the notification.

Nachteile

Mobile app has some issues with the push notifications, in web it works perfectly fine, but a little customization can help that. Moreover for keyboard users like me, there should be some more keyboard aided shortcuts to Edit/ delete messages instead of drawing over mouse actions.

Renae
  • Branche: Telekommunikation
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 28.10.2021

Rocket Chat is very User Friendly

I havent seen too many issues with Rocket Chat. All systems have the occassional stall or update that needs to be done and when it does go down it isnt for too long. The other features it has outweigh the cons.

Vorteile

I like using rocket chat cause its an easy tool for communication. You can type in it with ease, the room you have set up is easy to find. I also like that you can search chats from prior days using the search/filter option. I also like that you can send private messages via the chat itself outside of the rooms. I also like how you can edit a posted chat if needing to update it or delete it entirely.

Nachteile

I dont like that when someone sends you a private message theres no way to delete the message. You can hide it but i feel there should be a delete option also. I also dont like the reply thread cause the writing is soo tiny and everyone in the room can see what you are replying. I think that feature should be done away with.

Aditya
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.9.2019

My 6 months with Rocket Chat

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Vorteile

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.
2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.
3. Slack like user interface , which my team can instantly connect to.

Nachteile

1. The Quote a message, can be improved, it is visually not very clear.
2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.
3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.

Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Antwort von Rocket.Chat

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on [email protected]?

thanks for your feedback!

Beantwortet am 30.9.2019
Verifizierter Rezensent
  • Branche: Öl & Energie
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

4
Bewertet am 6.1.2022

Simple UI app for effective team communications

Good app for communications with useful features such as selective tagging and color coding of names and mentions. Replies to messages can be made through emojis leading to less clutter and spam massages. Replies can also be made in a thread like manner to any messages leading to very orderly display of messages.

Vorteile

Selective tagging of teammates inside a particular chat and the option to get notifications only from direct tagged mentions. Replies to messages in thread like manner and emoji replies help in keeping the UI orderly and have less clutter.

Nachteile

Significant delays in updating of messages leading to improper communications during critical project times. Takes several attempts of refreshing to get the latest messages and mentions.

Carlos
Carlos
  • Branche: Chemikalien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 19.2.2022

Rocket.Chat is simple and easy to use instant messaging.

The solution positively surprised us and we found it simple to install and configure on our network for use in internal communication using chat and alerts. It is an effective solution and fulfills its objective very well.

Vorteile

Rocket.Chat software was implemented early in the COVID-19 pandemic to keep people in our department active and collaborative while working remotely. We customized the layout and created workgroups to integrate the team and it worked very well. No delays and no communication failures.

Nachteile

Support is a bit of a downside, but it's rarely used. The tool works well and we have not had any reports of serious problems.

Veronica
  • Branche: Hochschulbildung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.1.2023

Keep contact.

Instant messages, send pictures, images and other files to keep your group working.

Vorteile

A platform proper for team working. Sober but efficient design with very intuitive features.

Nachteile

I need more customization of the profile, so anyone can see a perfil more complete and pro-like.

Nick
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 29.8.2019

Excellent Open Source Chat Solution with Many Integrations

Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap.

Vorteile

It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.

Nachteile

There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.

In Betracht gezogene Alternativen

Slack

Warum Rocket.Chat gewählt wurde

Rocket.Chat is open source and can be self-hosted, which means you're in control of your data and privacy. It also has additional features that Slack doesn't have.

Zuvor genutzte Software

Slack

Gründe für den Wechsel zu Rocket.Chat

I chose Rocket.Chat because it's open source and self-hosted, in addition to being able to integrate it with other applications.

Antwort von Rocket.Chat

Dear Nick,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 30.9.2019
Jérémy
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
2
Bedienkomfort
5
Kundenbetreuung
0

3
Bewertet am 14.10.2022

Rocket si vraiment on n'a pas le choix

Vorteile

Beaucoup moins utilisé que Slack, Rocket propose beaucoup moins d'outils et de paramétrages pour personnaliser votre expérience. Il fait ce qui est basique : proposer de chatter avec des équipes, créer des conversations de groupes.
Pour le reste, c'est pas forcément ce qu'il y a de mieux...

Nachteile

Le logiciel en tant que tel est une catastrophe qui a tendant à consommer une mémoire ram phénoménale (facilement 2Go de RAM) et qui, en plus, est rempli de bugs divers et variés (déconnections intempestives, écrans gris, conversations cryptées impossible à décrypter...). Et en plus, le logiciel est incapable de se souvenir de vous, il faut se reconnecter systématiquement...

Mudssar
Mudssar
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
3

4
Bewertet am 16.5.2020

Rocket Chat Messanger in Customer Service.

Effectieve business communication among clients/internal and customers. happy to use i.

Vorteile

easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.

Nachteile

User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.

Antwort von Rocket.Chat

Hello Mudssar,
we're glad your happy with the overall performance of our product. :)

About the problems you're facing, you can always contact [email protected] and we'll be happy to help you!

Kind regards,
Rocket.Chat Team

Beantwortet am 3.8.2020
Jesse
Jesse
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 2.11.2018

As close as you can get to Slack without being Slack

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.

Vorteile

Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

Nachteile

Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Antwort von Rocket.Chat

Hello Jesse,
we're happy to read that you've been having such a positive experience with Rocket.Chat.

Whatever problems you face, you can always take it to our community on Github or to our support team on [email protected] :)

Thank you and keep rock(et)ing!
Rocket.Chat Team

Beantwortet am 3.8.2020
Verifizierter Rezensent
  • Branche: Outsourcing/Offshoring
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
0

3
Bewertet am 28.5.2022

A completely free chat tool for a basic use

For a free software, it is a good one. It could replace a basic use of Slack for example. You could spare some cost for a startup, as it is for our case.

Vorteile

It is FREE. Really free. COMPLETELY free chat system, documents sharing, team discussions and info sharing.
Also, you can create conversation inside channel as a room. Quite handy to avoid 1000 channels.

Nachteile

There are bugs that are not fixed (and it has been years...) Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore.
It is very confusing to go back if you click on add a file out of purpose... It makes it difficult to use sometimes.

Adam
Adam
  • Branche: Internet
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 15.6.2018

Rocket.Chat is an open-source discord or slack. A chat program you can host on your own...

I used this product as a secure chat interface to get away from facebook.

Vorteile

Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.

Nachteile

I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.

Antwort von Rocket.Chat

Dear Adam,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Verifizierter Rezensent
  • Branche: Bankwesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

3
Bewertet am 30.1.2020

Good corporate chat software, but it can be better

I've used a lot of corporate chat chats. This is software that needs to be improved. It has few resources.

Vorteile

This software has web version and desktop version. I can create private and public conversation groups. Colleagues mentioned in conversations receive notifications quickly. The icon library is large.

Nachteile

- It is not possible to search for images and texts within the conversation.
- Most of the time, I can't attach a file.
- There is no library of the images exchanged.
- It is difficult to locate old texts.
- There is no sending of audios.
- No voice and video conversations.

Antwort von Rocket.Chat

Dear Rocketeer,
Thank you for taking the time to provide feedback about Rocket.Chat. We're happy to help you and your team to communicate better :)

However, it is possible to send audios through our platform and we do have an integration for video and voice calls! :) You can read more about video conferences on Rocket.Chat on https://docs.rocket.chat/guides/user-guides/voice-and-video-conferencing.

As to the other suggestions, we'll report them to our Product Team and take them in careful consideration.

Thanks for your helpful feedback, it will help us to continually improve our platform!

Warmest Regards, Rocket.Chat Team

Beantwortet am 29.7.2020
Ernie
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

4
Bewertet am 30.6.2020

Blast off with Rocket.Chat

Vorteile

+ Cloud-hosted option
+ Sleek UI
+ extensive access controls/user permissions
+ Auditing panel
+ REST API
+ can be accessed on a web browser/desktop client

Nachteile

- NO native Office365/Azure AD SSO
- Can be pricey compared to Microsoft Teams in 2020

In Betracht gezogene Alternativen

Microsoft Teams

Warum Rocket.Chat gewählt wurde

We were using an on premise server hosting Openfire IM, this system was painfully dated and we wanted something akin to Slack. Rocket.Chat advertised itself as a open source/cost effective alternative to Slack

Gründe für den Wechsel zu Rocket.Chat

Microsoft Teams at the time was still new. it did not have all of the features i was looking for at the time.

Antwort von Rocket.Chat

Hello Ernie,
we're glad that you chose Rocket.Chat and that you've been having an overall positive experience with us so far.

In order to receive the latest updates, feel free to subscribe to our monthly newsletter: https://bit.ly/3jQ6jo3

Once more, thanks for your helpful feedback, it will help us to continually improve our platform.

Sincerely,
Rocket.Chat Team

Beantwortet am 29.7.2020
Shaun
  • Branche: Forschung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
5

3
Bewertet am 21.5.2019

Great Bang for Your Buck

All and all we like Rocket.Chat. It is a very inexpensive option for businesses that are 50+ people but aren't big enough to be a giant fortune 500 company will a lot of money to spend on internal chat. If you have less than 10 people on your team then go with Slack. It's more refined and you'll be spending the same amount. But once you go over 10 people Slack becomes a lot more expensive.

If you're looking for a simple solution that gives more flexibility with permissions and save a good chunk of money Rocket.Chat is your best bet. Most of the time you won't miss having something like more expensive.

Vorteile

- Extremely inexpensive for business compared to something like Slack or Teams
- A plethora of customization when it comes to permissions

Nachteile

- Missing some of the refinements that exist in things like Slack (i.e. notification settings are finicky sometimes, settings / preferences can be difficult for a lot of users to understand)
- Anyone with our URL can technically sign up whenever they want. We just keep our public rooms locked so there's no info there
- Even as the admin the amount of settings can be daunting at times.

Antwort von Rocket.Chat

Dear Shaun,

Thanks for the feedback! We sincerely appreciate your insight because it helps us build a better customer experience!

About the sing up problem, you can change the settings for user registration, you can either, have users be manually allowed on the server by the admins, or give them a secret url that can be used to register in the server. Check out our Documentation on managing account settings at https://rocket.chat/docs/administrator-guides/account-settings/#registration

Beantwortet am 10.6.2019
Joram
Joram
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 21.5.2019

Rocket.Chat the easy way of communicating

a company may use rocket chart as its own patform or channel of communication and collaboration and it will be useful since its fast and friendly to use and work with

Vorteile

rocket chat allows multiple users to join and collaborate in channels that allows for free flow of communication on a regular basis, it is a very interactive tool for project managers to communicate to large number of people and to allow them to share information freely. one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux

Nachteile

sometimes if the app fails you have to use the browser to log in

Antwort von Rocket.Chat

Dear Joram,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Verifizierter Rezensent
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 23.8.2021

default collaboration tool, plug and play

good user experience, no complaints.

Vorteile

Easy to use, good quality, intuitive for users with little technology skills

Nachteile

Can be expanded to more user cases with utilising more of the features. consequently make it harder for users with less computer skills to catch up with other advanced users.

In Betracht gezogene Alternativen

LiveChat

Gründe für den Wechsel zu Rocket.Chat

Fresh and trendy look
Giridhar
Giridhar
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.2.2019

User Friendly

I have been using Rocket.Chat web application since 11 months and still going god with it. Best responsive design and live push notifications and will intimate us through Mail if we needed. Can also display overall information about our colleagues in their profile section and can also avail 2-factor authentication if needed. Also have chat bot integration and third party integration

Vorteile

Best User Interface
Easy Installation and Easy to use
Chat Bot Support
Third Party Integration
Public/Privates Rooms
Can create ultimate number of groups
Can also Display overall profile information
Web Push/ Push Notifications (Automatic)
Light Speed and fast responsive messenger
Themes available

Nachteile

Can add more themes and GIF images to it
It'll be good if you share your recent updates on it like about your software updates or about your new versions

Antwort von Rocket.Chat

Dear Giridhar,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 10.6.2019
Sandeep
Sandeep
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 26.3.2019

Best chat tool for organisations

I can discuss with my group about the ongoing projects without visiting each and every employee working on same project. Apart from project we can also discuss the problems faced during any phase of the development.

Vorteile

We can use Rocket.Chat to communicate directly, that is one to one, or we can use it for group chats. The user interface is very user friendly. The best thing about this software is that it is an open source product. I can chat with my colleagues even if I am not in the office. It also has a web version which makes it easy when the desktop application is not working

Nachteile

We can not drag and drop files in the group chats, we have to open the file attachment window to open an file. Sometimes while chatting, in the middle of the chat the desktop application hangs a lot.

Antwort von Rocket.Chat

Dear Sandeep,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Beantwortet am 12.6.2019
Verifizierter Rezensent
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 17.3.2022

Another collaborative tool you can use for your team

Overall, I have a good experience using Rocket.Chat. As a user and not an admin though, I think it's quite disturbing not to know where's the limit of my privacy.

Vorteile

It's a collaborative tool. It has got an app that you can install into all your collaborators system. As other ones, you can use to direct chat and talk to your team - and them to each other. You can put constraints and boundaries into the tool itself.

Nachteile

As a collaborator using it and not an admin, I really don't know how it works in terms of privacy. I am sometimes wondering if admins can see all we talk about at work etc.

154 Bewertungen

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