SOCi

Vorteile

I really like this platform, I can manage and optimize my search pages, social networks in one place, which is incredibly convenient and saves me a huge amount of time.

Nachteile

Being a very complete platform with numerous features, it takes me some time to familiarize myself with all its tools and to understand how to get the most out of each of them.

Vorteile

The data within SOCi. The social media data is very detailed and easy to understand.

Nachteile

They need to integrate with YouTube in order to provide value and more data for customers.

Vorteile

There is a lot you can do on the platform with different add-ons. Listings management seems to be going well.

Nachteile

We had a lot of problems with set up and poor customer support from the SoCi team.

Vorteile

I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

Nachteile

Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

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Gründe für den Wechsel zu SOCi

Vorteile

I like the Scheduling Feature. I specifically like the ability to schedule all Social Networks at the same time.

Nachteile

The Mobile App Soci Go is a little too difficult to use everyday. It's set up just like the website so navigation is easy but there seems to have a lot of glitches. I also do not like when a post is scheduled, to adjust the time you have to adjust the time for all the social medias individually vs together.

Vorteile

The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.

Nachteile

I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.

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Vorteile

I like how easy it is to manage and the upload process is great. I love being able to schedule our calendar ahead.

Nachteile

I would like to be able to delete posts that are no longer valid in bulk.

Vorteile

I like how the platform is user-friendly and easy to navigate. It also helps to streamline processes when it comes to reputation management and social posting.

Nachteile

There are some bugs when it comes to integrating their local listing system to their reputation management and social platform posting system.

Vorteile

The ability to observe and evaluate the results and trends on your social media accounts and their social media calendar is amazing too!

Nachteile

When compared to other options it's a bit pricey, but in all honesty is comparing apples to oranges because of its many features. I believe that a small business option should be given to maybe strike a lifetime deal.

Vorteile

We use this platform through our corporation and is amazing.

Nachteile

When the system is down it down. No use at all.

Vorteile

SoCi is basically everything I've wanted from other software programs like Hootsuite, Chatmeter, and Mindstream all into one convenient package. Also, it is the first social media scheduling software that I've used that has allowed me to post to Facebook, Instagram, and Google My Business simultaneously.

Nachteile

There is so much offered, that there is a bit of a learning curve to feel like you're maximizing the potential of the software. Luckily the support staff is extremely helpful and there are many videos offered through "SoCi University"

Vorteile

The product is easy to use. We have three locations and it is easy to manage each.

Nachteile

It would be nice to work on a post without having to schedule it. Writing a post takes information gathering, selecting photos, looking for photos, etc., and the only way I have found to start the process is to actually schedule the post then begin working on it. Someday I will forget to go back and complete the post. :(

Vorteile

I use it everyday scheduling social media lists for my apartment complex. I am in charge of social media and having it schedule posts way in advance is very helpful. I have to post 7 different posts a day and I could not imagine trying to come up with that many posts daily. SOCi helps me plan everything in advance which I like a lot.

Nachteile

I sometimes do not like how the scheduling view works. It often had problems where it would switch between dats or social media platforms. When this happens you can not just switch it over you have to start totally over and it gets really annoying.

Vorteile

I love the way it saves my history for future usage. I am also a huge fan of the event and news gallery.

Nachteile

I feel it may be very intimidating for some. A lot of information is given on many platform through Soci and it can be confusing.

Vorteile

I’ve used the platform for over a year, under another service and it works as advertised if you choose the right articles to post.

Nachteile

I’m looking to find a white-label solution and the first request and calendar meeting was just ignored and I was left waiting for your one salesperson. He explained that the appointment was set outside of his working hours and he was off the day of the meeting. Then he referred me to another, who set the meeting, and then never showed up, emailing after he was 25 minutes late, that you had a fire drill and would a later meeting be possible. Never heard from him again. Very unprofessional on both fronts.

Vorteile

I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.

Nachteile

Sometimes it feels like it slows down, especially at the end of the day after using it for hours. Not sure what's going on with that.

Vorteile

I like the notification system via email

Nachteile

hard to find the reviews, they should all be located in one place

Vorteile

The ease of being able to log in once a week or even once a month and schedule posts out for as long as you want.

Nachteile

I wish that you could interact with other accounts. It doesn't totally get you away from using the app because you still should log in and post on other accounts to drive traffic to your SM site. It would be great if you could integrate your Instagram followers and maybe pull 5 posts to interact with. Another thing I do not use because I feel that it would be time consuming to go back and do is the tags. I wish you could create folders instead of tags on the photos. We are an apartment community so it would be nice to create folders for the floor plans or amenities. It would just be easier to look at!

Vorteile

I like SOCI because it is easy to use and very friendly for those who aren't social media savy.

Nachteile

There are times where certain features do not work, for example, its frequently that the events near me tab is down.

Vorteile

It is easy to use, I am happy with the responses that SOCI gives. If there is a problem they reach out to me so I may reach out to the customer

Nachteile

In the beginning the person assigned to our account was not quite sure how to do everything so we were out of the loop for awhile. It has been resolved and I really like the software

Vorteile

Efficient, Thorough, Simple, Consistent, Fun, Creative and Involved.....
#Daily.....

Nachteile

I have no Cons at this moment.
Maybe if SOCI had more of a relationship or platform with google.

Vorteile

This is a great way to post on Facebook, Twitter, Linkedin, Google Business Profile, and Instagram all at once and also swap between specific locations. This is a very competitive choice compared to other ones out there and is ideal for a large franchise system.

Nachteile

It sometimes takes longer than I would like for posts to be entered, but I'm very impatient.

Vorteile

I like that I can see all of our social media information in one place and I have access to more things to post.

It is nice to be able to schedule posts out and view the schedule on a calendar.

Connectivity with various sites works pretty seamlessly

Nachteile

I think the website could be a little more user friendly. I find myself to trying to figure things out, its not as intuitive and clear as I would like.

I try to schedule the same post on Facebook and Instagram and initially it shows it on the schedule, but then the Instagram scheduling just disappears and doesn't end up going through on Instagram. I'm not sure why.

Vorteile

My favorite part of soci is being able to receive reviews immediately and respond accordingly. I also appreciate the in-depth reporting and analytics!

Nachteile

I am happy with how intuitive this software is.

Vorteile

I really like that I can take some time to create all my posts for a few weeks and then schedule them out in the future. I really believe that this is a great time-saving tool and it's so appreciated since we all wear many hats and are all busy. Once the posts are created, I don't have to think about it again for a few weeks and I love that!

Nachteile

I wish there was an ability to post more than one photo for the platform as well as be able to tag a location or shout out to another business. I feel like we can't capture the value of cross-marketing without that.

Vorteile

What I like most about this platform is the ability to centrally manage and strengthen my online presence across multiple search and social media platforms.

Nachteile

While they do offer training and support, I think there could be better guidance for new users, especially those with no previous digital marketing experience.

Vorteile

j'aime bien les nouvelles organisations et les differentes plateformes c'est beaucoup plus simple

Nachteile

Il y a encore beaucoup de problèmes et il n'y a pas assez de fonctionnalités. J'ai encore besoin d'utiliser les plates-formes elles-mêmes pour trop de choses.

Vorteile

It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you.

Nachteile

It is glitchy and feels like a beta product even two years in.

Vorteile

I manage Social Media for 4 stores, in 2 states. SOCi makes it easy to create 1 post and have it deploy on a certain date/time to either one store, or the stores in a state, or the entire group. Customer Service inquiries are always timely and polite.

Nachteile

SOCi is NOT a one-stop shop for social media management. You can post to Yelp, but not respond to reviews. You can respond to reviews on GMB, but not post. Emojies do not exist in posting anywhere. Conversations are clunky. Reporting is unreliable. Any posts made natively aren't captured in any way, but you HAVE to post natively sometimes because there is so much SOCi can't do.
It would be great to even have 1 point of contact, like a dedicated customer service rep, but instead you email the onboarding team, and get a different person each time.

Vorteile

Once the program is set up with your different social networks you can make and create several drafts and have it scheduled when you want it to post to whatever social network you want. We work at an Ace hardware, which makes it nice when we can create drafts several weeks in advance and then just have it post all by itself.

Nachteile

It is not user friendly to set up. There's not exactly one person you can contact to try to help you, you have to email soci and hope that someone gets back to you. Ever since they have I have just saved the persons contact information and email them when I have questions. Sometimes they respond right away, sometimes you have to follow up. Then, unfortunately, there are some accounts that you have to reconnected now and then like LinkedIn, and instagram, but that is out of Soci's control.

Vorteile

I like the feature of being able to edit pictures in Soci, it saves me a lot of time not having to open photoshop to put a logo on.

SOCI customer service responds quickly, and the process is intuitive.

Nachteile

I previously used Hootsuite and I miss the dashboard that allowed me to see all of the scheduled posts across all channels.

I also do not like that I can not schedule the same post across two separate locations.

Vorteile

I love, love, love that I can schedule social media posts ahead of time! This makes it a breeze for our small business to stay active and relevant on Facebook, Instagram, Google, and LinkedIn. It allows us , a franchise location, to stay connected to corporate as well. They can create company wide posts, while we can add our own local posts and adjust photos, hashtags, comments, etc. Everything social media in one spot... from posting to replying to comments and likes. Love the capabilities of this software... so much we can do with it!

Nachteile

Sometimes I cannot get hashtags or links to pop up. There is sometimes discrepancies between what was set to post and how the post actually shows up... tags or links aren't correct/working. Also, cannot delete posts or make changes very easily once it's posted... have to go into Facebook or Instagram to adjust at times. Also, relies heavily on a wifi signal to do any work; if the signal isn't strong the app does not work properly. However, the desktop version functions just fine. Customer support is great though!

Vorteile

Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

Nachteile

Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

Vorteile

The range of abilities is unmatched. I was able to drop 3 other service providers and save 25% on monthly expenses by switching over to SOCI.

Nachteile

In comparison to other softwares, SOCI is still newer so waiting for certain features to come available was an earlier issue but not anymore. This software has fully matured.

Vorteile

As the localized social marketing space changes strong partnerships are key and SOCi is that partner for us. As our needs grow, SOCi has as well. We are happy to have this partnership and a team that listens and responds.

Nachteile

As the platform grows and enhances, it is important that our teams keep up on these changes. This is a common challenge but their support team has never let us down.

Vorteile

I like how I can see social and reputation all in one, the syndication of responding to the reviews, and being able to pose to social sites.

Nachteile

I think the improvement would be just on the social side of being able to have more tools to plan vs. post and then adding video.

Vorteile

Being able to see reviews from several sources from one place is great. The option to see competitor data by facility is helpful as is having permissions by location, group, division for who can see the information. The charts and graphs help us see at a glance how we are doing month over month. The initial setup was not too difficult, thanks to the help of the SOCi team.

Nachteile

It is difficult to pull the reports that are actually helpful to our team. We still have to manually pull reviews from other platforms - Trustpilot, Consumer Affairs, etc. that SOCi does not work with.

Vorteile

I like that we can submit feature requests to features that would be beneficial to use as users and they will submit a request for it. They really listen to what you need in SOCi to uniquely benefit you and your clients. The customer support is always helpful and responsive.

Nachteile

We were having trouble in the beginning with the accounts unlinking, not publishing content that was scheduled, etc. but we were able to get that resolved and are happy with this product.

Vorteile

SOCi is the best social posting tool for businesses with multiple locations. We were able to bring people in at the location level and let them create posts that we are able to review before scheduling. The boosting tool and review tracking is also a HUGE plus. Seriously one of the best tools out there if you have multiple locations trying to post on social media and you want to keep everything on brand! We're very happy with SOCi!

Nachteile

The login process is a bit complicated the first time you log in but other than that I have no complaints.

Vorteile

I absolutely love SOCI. I use it for every event I detail. I am a very visual person and this program helps me bring my clients vision to life.

Nachteile

When using the program it glitches to the point where I cannot move the items.

Vorteile

The feature I like most about SOCI is how easy and user friendly it is. I have had different co workers from different generations who found it to be useful and easy to navigate.

Nachteile

Honestly, I can't really pinpoint anything because I do find it to be perfect for the reason we use it.
It helps us ease the task of reputation management and gives us flexibility.

Vorteile

Pros- love the scheduling aspect. I really like being able to schedule posts in advance. Also love being able to set up libraries to organize posts before I schedule them. I also love that you can drag and drop when on the scheduling/calendar page. I like being able to view the post schedule from a monthly glance and make changes on that screen as necessary.

Nachteile

My biggest concern with SOCi right now is the amount of times that I have an error when a scheduled post won't post on one or more of the platforms that I had scheduled it to post on. I did not have many error messages when I started with this software, but it seems like I have had more errors than ever these past two months.

I have also tried to attend a training that had tech difficulties so I wasn't able to attend. I waited for 15 minutes in the session, but it never started.

Vorteile

I love Soci. This is my second property I have used it on but the second time around has not been as flawless.

Nachteile

They get our amenities wrong despite requests to change, post reviews before I can tweak and never respond on my instagram login info therefore, making my social media presence very small. 😖

Vorteile

It is easy to use but I do not think I have a great response from it.

Nachteile

I am suppose to have my facebook page and my instagram page linked together but so far they are not.

Vorteile

It's pretty easy to use and user friendly. Navigation is easy and understandable

Nachteile

Pretty dull view. Maybe you can improve on the dashboard view. Make it more colorful and bright

Vorteile

SOCi allows management of large numbers of accounts from one place. The access to multiple social channels is amazing. I love the access to Yelp and Google My Business.

Nachteile

It's not the prettiest interface but I see impovements.

Vorteile

I was so happy when our corporate office set us up on this software. This too out so much work for my team. We can set up our entire month in one day. Can't imagine not having this tool!

Nachteile

Sometimes it can be hard to navigate for new users. Also, it will not tell you if a photo you are using is going to be the correct size when you schedule it. You will get the email the day it attempts to post.

Vorteile

I like that the posts feed over to multiple platforms.

Nachteile

I don't like the suggested posts of current events. I think it would be helpful if they formatted the posts without including the website links in the description so that it would format for Instagram. It would also be helpful if the suggested events would be formatted to locations for more local ideas.

Vorteile

Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.

Nachteile

The analytics aspect of my SOCi does not work. I've had great difficult posting directly from SOCi and typically have to copy and paste the post to the social platform myself which essentially defeats the purpose of a social management platform.

Vorteile

The ease to post several social media accounts and also multiple locations on one platform

Nachteile

The dashboard does take a little to get comfortable using.