Coty T. Branche: Einzelhandel Mitarbeiteranzahl: 11-50 Mitarbeiter
Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!
Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!
There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!
Antwort: Userlike 16.9.2019
Thanks for your review! We're happy to hear that you're enjoying Userlike.
Brayan agostinho D. Mitarbeiteranzahl: 501-1.000 Mitarbeiter
Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.
It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.
It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.
The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.
Bruna P. Branche: Verlagswesen Mitarbeiteranzahl: 201-500 Mitarbeiter
No geral minha experiencia e boa, acho que podemos melhorar muito ainda mas estamos no caminho certo
Posso me conectar com outras pessoas do mundo o tempo todo com um único aplicativo rápido, ágil e leve.
Tem suas dificuldades uma interface um pouco poluída temos também alguns bugs que precisam ser corrigidos.
Antwort: Userlike 7.10.2020
thank you for your review and have fun chatting!
Pratik K. Branche: Rundfunkmedien Mitarbeiteranzahl: 201-500 Mitarbeiter
I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.
- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session.
- APIs are well documented to help set it up
- Support provided by the team is also very good. Just message them and they get back asap.
- The best part, they promote startups!
- If you are offline and if someone needs support and messages through the app, you are notified via email.
- Email received for offline messages, is sometimes delayed, though never missed.
- On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.
Perfect, if you are a small team and cannot find time to concentrate on the production issues that the users face. Offline messaging proves to be a boon, in such cases.
Also perfect, if you are a medium sized company with a team of operators who can take care of chat-based support. Multiple operator profiles are supported and you can assign the queries/chats to different operators.