4,7
Gesamtbewertung
Bewertungen

4,7
Gesamtbewertung
Bewertungen

Über Birdeye

Birdeye hilft Unternehmen, durch zufriedene Kunden zu wachsen. Über 60.000 Unternehmen nutzen Birdeye täglich, um neue Leads mit Listings, Nutzerbewertungen und Empfehlungen zu gewinnen, sie über Webchat und Termine in Kunden zu konvertieren und diese Kunden mit Umfragen, Ticketing und Erkenntnissen zu begeistern – alles an einem Ort. Mit der Birdeye-Plattform – KI, Messaging, Automatisierungstools – bieten Unternehmen über 100 Millionen Menschen großartige Kundenerlebnisse. Das 2012 gegründete Unternehmen Birdeye hat seinen Hauptsitz in Palo Alto und wird von ehemaligen Angestellten von Google, Amazon, Salesforce und Yahoo geleitet. Birdeye wird von dem Salesforce-Gründer Marc Benioff, dem Yahoo-Mitbegründer Jerry Yang, Trinity Ventures und dem World Innovation Lab unterstützt.
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Birdeye Preis

Birdeye bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Birdeye ist ab 350,00 $/Monat verfügbar.

Startpreis:
350,00 $/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für Birdeye

Birdeye Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,5
Funktionalität
4,6
Bedienkomfort
4,7
Kundenbetreuung
4,7
5 von 645 Bewertungen Alle Bewertungen anzeigen
Bill
Bill
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 6.4.2023

Birdeye has helped No Time for Social grow our business and remain ahead of our competition

We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support.

Vorteile

One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms.

Nachteile

There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly.

In Betracht gezogene Alternativen

Broadly

Gründe für den Wechsel zu Birdeye

Value and customer service
Amy
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 30.4.2021

Automated Reviews Made Easy!

Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.

Vorteile

I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

Nachteile

There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.

In Betracht gezogene Alternativen

Grade.us

Warum Birdeye gewählt wurde

Nearby Now lacked the ability to automate on a number of platforms. It also did not offer the variety of customizations that Birdeye does. Our company wanted to focus more on earning third-party reviews, whereas Nearby Now focused more so on earning first-party reviews on their platform first which we do not find as valuable as Google and Facebook.

Gründe für den Wechsel zu Birdeye

It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation.
Peter
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
3
Bedienkomfort
4
Kundenbetreuung
1

3
Bewertet am 19.11.2021

Over charged over promised bait and switch, deceit, and non stop billing issues!

I lost money by using BirdEye and they still wont fix the issues!

Vorteile

The ability to get more reviews on google

Nachteile

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

In Betracht gezogene Alternativen

Swell

Warum Birdeye gewählt wurde

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Gründe für den Wechsel zu Birdeye

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
Hattie
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 18.1.2024

Great For Agencies

I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it.

Vorteile

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

Nachteile

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

Colin
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 3.2.2023

Effective tool to boost your online reviews and keep customers happy

Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration.

Vorteile

The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website.

Nachteile

I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves.

Antwort von Birdeye

We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :)

Beantwortet am 8.2.2023

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