2,4
Gesamtbewertung
Bewertungen

2,4
Gesamtbewertung
Bewertungen

Über Teladoc Health

Teladoc bietet cloudbasierte Telemedizinsoftware für Krankenhäuser und Gesundheitssysteme. Gesundheitssysteme können mithilfe der Teladoc-Technologie virtuelle Sprechstunden implementieren, die ärztliche Fachkräfte und Erkrankte virtuell über das Web, das Telefon oder die App miteinander verbindet. Teladoc bietet bidirektionalen Austausch und APIs, um die Integration in die bestehenden eGAs (elektronische Gesundheitsakten) von Gesundheitssystemen zu erleichtern. Nutzer können Erkrankte über das Teladoc-System rund um die Uhr betreuen. Die Software kann für jedes Gesundheitssystem angepasst und konfiguriert werden. Teladoc unterstützt mehrere Nutzerrollen. Die Lösung bietet Datenextraktion für die Analyse von und Berichterstattung über KPIs zum Gesundheitssystem, wie zum Beispiel Zulassungen. Teladoc bietet auch Marketingunterstützung für Krankenhäuser und Gesundheitssysteme, um das Angebot bei zu behandelnden Person bekannt zu machen.
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Teladoc Health Preis

Teladoc Health bietet keine Gratisversion und keine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu Teladoc Health durchsuchen

82 von 82 Bewertungen
Sortieren nach:
Andrew
Andrew
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.12.2019

THE At-Home Doc!

I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too!

Vorteile

Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.

Nachteile

It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!

michele
  • Branche: Essen & Trinken
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 10.1.2020

works pretty well

convenient for a quick easy script like im sure would be great for pink eye or a rash or decongestant or something small.

Vorteile

not too hard to set up and use, if you have insurance the copay can be less than your standard office visit.

Nachteile

no way of getting tests. the care is a bit limited. if you need a test, then I bet you have to pay twice

Nicole
  • Branche: Hochschulbildung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 27.8.2021

Useless Garbage

I tried getting an excuse note (something they say they do) and:
- spent one full day trying to use their phone appointments (which did not work,)
- finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note,
- spent another full day making video appointments, only to have them canceled with no explanation
- then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so)

Honorable Mentions:
- Downloading their useless app
- Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't
- The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it.
- Generally wasting two days of my life on a non-functional software

Vorteile

Absolutely nothing. Not a single redeeming quality.

Nachteile

- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation
- The phone call appointments just don't work if you have an iPhone apparently
- The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info)
- Customer service will pretend to try to help you but they're incapable of solving anything
- One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired)
- All around waste of time and resources; go literally anywhere else.

Jeremy
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
1

1
Bewertet am 8.8.2024

This place is a scam

Vorteile

I love that Teladoc has an attractive website that makes you feel like they will be able to help.

Nachteile

This place is a scam; I've had a few appointments where I'm trying to get very low-level medications, this time for high blood pressure. I have multiple devices to measure my blood pressure, and I have the data on my phone going back 8 years. The doctor said she couldn't prescribe a medication for the first time over Teladoc. The conversation was less than 2 minutes, and they refused to refund me "because the policy says there is no guarantee of getting medications."

Sarah
  • Branche: Informationsdienst
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 19.10.2023

Helpful Healthcare

Vorteile

When I initially went to schedule an appoint they said they could see me as soon as 6 minutes; I was impressed because if I would have walked into an urgent care this moment it would have taken me atleast 30 mins to be seen; thats not county the amount of time it takes to actually drive there.

Nachteile

For some reason my insurance provider was constantly being assigned and redirected from a whole other state. I have Ambetter Heath of Tennessee - Not Nebraska, or Arkansas.

Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 14.1.2021

50/50 on the doctors. 0/100 on the Customer Service

A complete waste of time an money for me.

Vorteile

It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad)

Nachteile

Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person.

Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible.

So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue.

Timothy
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
3

3
Bewertet am 23.7.2019

Would only use if you have no other choice.

Not bad to terrible. The doctors dont really care, they may answer quickly, but their lack of empathy and urgency is baffling. That, along with the inability to carry over information will make me think twice next year when its time to pick insurance.

Vorteile

Sometimes they get back to right away, other times youre left waiting.

Nachteile

You information doesnt follow your login. I had an issue where I needed to have someone look at something but my phone was being repaired, when I signed in on another phone, after all the verification I had to fill it all of my medical history again. Such a waste of time.

Donna
  • Branche: Unterhaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 8.9.2024

Drs good; system BAD

GITCHES IN SYSTEM INFURIATE, CONSISTENTLY & CONSTANTLY.

Vorteile

The providers, if you can get to one, have been good, so far (medical & mental health)

Nachteile

The Teladoc system &customer service are terrible. They always blame internal glitches on provider. It's a runaround

Wish
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
1

1
Bewertet am 24.7.2024

Waste of time for Patients and Doctors

Vorteile

The convenience to talk to a physician's exists, but the physicians are bound to TeleDoc's rules that essentially make them quite useless. It's good side income and you can do it while on call. Its a good box to check off by employers as they can say they offer free healthcare.

Nachteile

They are there to talk and give you advice but nothing helpful. an easy google search will tell you the same.

Habeeb
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
3

1
Bewertet am 1.8.2024

Neither Website Nor Phone App work

During the last three times, I wasted more than 30 minutes on the deledoc website and phone app trying set up an appointment. It didn't work. It keep going through cycle and keep bringing me to square one. Sometimes, it gives error "can't fetch medical history"

Vorteile

It was convenient but now it the software (website or phone app) became useless

Nachteile

Neither website nor phone app work and very slow

Brother Bernard
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 23.10.2022

Good company but provider background makes a difference

It has evolved over the years. I've learned how to use Teladoc better. Also, they offer good online training for beginning providers.

Vorteile

Excellent video and audio experience; provides a nice profile for potential patients to choose providers from; patient note areas now has some checklists which helps a lot.

Nachteile

Lumps all mental health providers together. Thus, provider pay is lower than the other platforms I use which pay by educational and clinical background of provider. This makes me tend to use other platforms more.

Mar
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 8.12.2021

Helpful video conferencing

Vorteile

Ease of use for both patient and provider. No need to download an app. Available translation services if needed is a huge plus

Nachteile

Unable to put a background, only blurs yours

Angela
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 27.7.2021

Works Exceptionally Well

My husband's insurance gives him the option of using Teladoc, and it has been a really blessing for us to have during the pandemic. We have used it multiple times and the login in process is very easy.

Vorteile

I love how easy it is to use. I am able to communicate with my doctor or nurse practitioner without any problems. Logging in is a breeze, and, if needed, a prescription can easily be issued. I really like the quality of the sound and video too.

Nachteile

There is nothing I dislike about it. I have found it very easy to use, especially during the pandemic, when my husband and I needed an appointment without going out to the office.

Andre
  • Branche: Einzelhandel
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 23.11.2023

Fast. Easy. Reliable.

Vorteile

Ability to use it via the app or the website. Saves time, hassle, fuel, prevents spread of infection to others.

Nachteile

Nothing I've noticed yet to complain about.

mike
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 20.1.2022

Worth a try to save time

Very favorable in fairness now, one time where tech can save time when used correctly and efficently

Vorteile

Saves the hassle of making an appointment, travelling to Dr office, time wasted sitting on the paper sheet for up to an hour (not uncommon if Dr is busy ** despite having an appointment), gets to the point and get a 10 minute visit over in ten minutes , rather than 1 hr & 10 minutes

Nachteile

The video connection can be a bit IFFY on occasion and takes a few minutes to set up with the provider

Kacie
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 1.3.2023

Awful system for the patient experience

Vorteile

The ONLY pro I have for the technology is the clinicians available.

Nachteile

Everything else-- login is a nightmare, customer service, there isn't two way messaging, the lack of customizability, the length appointment scheduling for patients

Vernie
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 19.10.2021

Great service!

Allows me to stay working. I do not have to take off 3 hours to go to the doctor. Doctor Amy Merritt is the best! The last service I received was the best teladoc experience I have had. I would rate her service 5 stars and request her every time if I could. I know that's not how it works but she was the best.

Vorteile

Easy to use connected with a doctor fast.

Nachteile

I wish that once you find a physician that you like you could request to use that doc as a first choice if available.

James
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: Selbstständig
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 6.10.2021

I was lied to

Tried 1 time and never will again. Couldn't verify my insurance so I was told if I paid cash then they would get me all the info to file for reimbursement with my insurance. Not true 8 hours of phone calls and can not get the needed info of procedure code and description because when you cash pay their system doesn't generate one. Eas told 15 to 30 minutes (hour max) to see Dr and 2 and a half hours later finally saw one. Dr prescribed warm compress and eye drops and when it didn't get better I had to see my Dr who said an oral antibiotic should have been prescribed. I filed complaint with better Business Bureau and they responded "call customer serv8ce". I explained I had already spent 7 or 8 hours doing that and they responded "call customer service ". I gave 8n and called and customer service said "sorry I see the notes where you've called before and there's nothing we can do".
Dishonest, unreliable, and not an effective cure.

Vorteile

I was able to see a Dr about a minor problem from home

Nachteile

Honest eta to see dr posted while you wait.

Amanda
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 1.2.2018

Teladoc as an alternative to typical healthcare

Vorteile

I love the whole idea of Teladoc! To be able to have the opportunity to speak to a doctor, get a prescription filled on a weekend or at night, and the fact that I don’t have to drive when I’m feeling sick, make teladoc an incredible alternative to a visit to the doctors office.

Nachteile

The app is not very user friendly. It’s simple enough to make your appointment, but the app could use some work. It would be nice to see approximate wait times and to get easier notifications.

Heather
  • Branche: Verpackung und Container
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 21.7.2020

Was pleasantly surprised!

Great! I will definitely use them again for basic stuff.

Vorteile

Was the first time ever using a virtual doctor. My daughter had an ear infection and I figured it was a good time to try it out. The doctor called very quickly and confirmed she had swimmers ear and called in a prescription.

Nachteile

Because the service was through my husbands insurance I wasn’t able to setup the account for my kids so that was a pain but customer support was great and she explained that his company had it set that way.

Timothy
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 22.5.2020

Unable to start

Disappointed

Vorteile

The amount of time spent before they were able to finish and end the call was beyond my expectations.

Nachteile

Unable to log in/create a username. Upon trying to contact customer service to figure out what is wrong, I was hung up on before getting anywhere.🤔 Not sure if it was problem on their end but I was not called back, so I'm assuming intensional.

Ky'Essence
Ky'Essence
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 20.8.2021

Teladoc is convenient

Vorteile

Easy to schedule appointments and very professional doctors. I like how it is now free without insurance which makes it accessible to more people.

Nachteile

Customer service is a little delayed and it takes a while to receive “forgot password” email which can be annoying if you’re in a rush

Lisa
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.2.2022

Great Customer Service

1000% satisfied. Such a prompt response that I didn’t have time to remove my “call protect” the 1st visit I set up so the private number the Dr was calling from got blocked and my appointment was canceled, so upon setting up a 2nd visit I turned off my cal protect and then submitted my request for appt and received a call within less than 5 minutes! BEST customer service EVER!!

Vorteile

Easy access of their app and extremely prompt responses!

Nachteile

The only thing I didn’t like was having to miss my first appointment because I didn’t turn off my call protect in time so the Dr’s Private Number would ring though, but I got it off before I submitted my 2nd request 😀

Kris
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 30.11.2020

Pre-pay for services not offered

Teladoc forces patients to pay first before they reveal if they even treat the Tela-med treatable ailment (bait and switch). Completely shady.

Vorteile

The service is fairly easy to use. No complaints

Nachteile

The issue with Teladoc is bad patient care and shady business practices. The software works well.

Morayma
  • Branche: Versicherung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 1.3.2024

Don’t use TELADOC

Horrible experience!!!! Don’t recommend.

Vorteile

Ease of scheduling an appointment

Nachteile

The make mistakes with prescriptions and don’t follow up on those mistakes so you don’t get your medication and have to suffer because of it

Donnie
  • Branche: Staatsverwaltung
  • Unternehmensgröße: Selbstständig
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 16.3.2021

Poor service, poor communication, no access to my provider, unsolicited appointment cancellatio...

An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service.
This app is awful, as is the administration of it.

Vorteile

This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start.
The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.

Nachteile

The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.

Krystal
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 23.12.2021

Useless Dr [SENSITIVE CONTENT]

I made an appointment yesterday for a cough,stuffy nose and really bad ear ache (throbbing) I explained this to Dr.[SENSITIVE CONTENT]which she replied it sounds like a common cold so use a warm compress on your ear and it will help with the paid (I know what an ear infection feels like when I get one which my ear drum buss every time so i always try to catch it earlier. The Dr. told me there was nothing they can do and was there anything else she could help me with, I explained yes and i talked to her more, her response was "I cannot help you and order your a prescription for you at this time as this will heal on its own." I have been taking over the counter meds for this and its getting worse. I told her i was not happy with this visit that i wanted to speak with someone else. She said sorry Call back tomorrow have a great day. I call back this morning, which it was worse customer service than the Dr. The customer service supervisor was not professional at all and talked not professionally. I asked to speak with someone else because she was so rude and this lady told me is there anything i can help you with further I replied yes, I told her how I felt and she said I am sorry have a great day goodbye and hung up in my face.. So I schedule an appointment with my dr. go this morning and I do have a sinus infection and a double ear infection. I had to pay my copay twice in two days. I WANT A REFUND. If I do not get it i was just keep escalating this issue.

Vorteile

Nothing

Nachteile

Everything

Jessica
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 15.1.2022

Scam

Don’t waste your time!!!
I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the “waiting room” and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn’t even end up reviewing my medical chart until 3.5 hours after the appointment start time!
I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they’ll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can’t even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam.
When I commented on their Facebook wall (they have it locked down to where you can’t comment or review them- you can only comment on their posts), I was told that they’re experiencing longer than usual wait times and that if I send them a message, they’ll have the next available provider call me. This is unacceptable considering I had a scheduled appo

Vorteile

Seemed easy to use
Seemed convenient
Not much else, to be honest

Nachteile

No customer service whatsoever
Doctor no showed our appointment that was scheduled a week out and haven’t heard from her
Unable to send a message direct to the provider either via the app or the desktop (but they can send messages to the client)

Brett
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 22.3.2022

Almost killed me

I used Teladoc on [SENSITIVE CONTENT] because I was experiencing sharp and unbearable pain in my stomach. The doctor, (name withheld at this time) diagnosed me with a stomach flu. I told him that this DID NOT FEEL LIKE A STOMACH FLU several times, and even told him it felt like bad food poisoning. he told me that it did not sound like food poisoning and it was a stomach bug that would last 72 hours. He told me to get bed rest, take some meds he prescribed for nausea, and if it didn't get better in 72 hours to go to the ER. 24 hours later I couldn't walk. My family carried me to the car and rushed me to the ER where they told me I was hours from dying. My appendix had ruptured and I was in septic shock. I was left with a baseball sized hole in my stomach. I was in the hospital for almost 2 weeks. I've had two surgeries now because of this, and a third scheduled for about a week from now. All of this because of a LAZY doctor who was more concerned with the number of patients he sees in a day rather than the quality of care he performed. My surgeon said that if I would have come in a day earlier, I would have had a two inch incision and been out of the hospital in a day. I am FURIOUS with this doctor and Teladoc... who refuses to fix the situation or even talk to me.

Vorteile

I THOUGHT this would be a viable option for healthcare

Nachteile

Lazy diagnosis, in a hurry to get to the next call, not asking questions, and NOT LISTENING to what I was telling him about what I was feeling.

Verifizierter Rezensent
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 10.8.2021

Great usability as a patient

Vorteile

As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology!

Nachteile

There is little ability to talk to the provider about questions or follow up after your visit which is frustrating.

Verifizierter Rezensent
  • Branche: Medienproduktion
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 20.4.2022

Doctor on the Go

My overall experience with Teladoc has been completely positive.

Vorteile

I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician.

Nachteile

I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient.

Verifizierter Rezensent
  • Branche: Öffentliche Ordnung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 29.8.2020

Super Convenient

I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.

Vorteile

My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.

Nachteile

The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.

Joy
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 19.7.2021

Teladoc Review

Vorteile

Teladoc was a benefit of my insurance plan. I used it a couple times when I had a sinus infection and bladder infection. It was nice to be able to see the doctor without having to go to the doctor, and the copay was also less for Teledoc. The doctors asked me questions about my symptoms and were able to diagnose my problems over the phone.

Nachteile

I don't really enjoy talking on the phone. However, I felt sick enough that I needed to see a doctor, so I went ahead and made the calls.

jolanda
  • Branche: Bau
  • Unternehmensgröße: Selbstständig
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
4

1
Bewertet am 25.3.2020

totally wrong diagnosis

After describing my symptoms to a hasty doctor I was diagnosed with a flu. I tried to tell him that I had flu many times in my life and I knew how it felt, this time it didn't feel like a flu. No sneezing, no cough, no soar throat, just fever, chills, and strong lower back pain.
He even got a little annoyed that I disagreed with him and cut me short prescribing me a flu medicine and Tylenol for the fever. I did take the first dose and it didn't help whatsoever. Second dose, still pain and high fever.
The following day I went to the emergency room where I was diagnosed with kidney infection.
I can understand that it's not easy to make an accurate diagnose over the phone, but my symptoms were so clearly not a flu. If you google my condition first thing you find is kidney infection. Shouldn't a doctor know??
The fact that I waited over 24 h before going to emergency because I was reassured it was just a flu, nearly cost me my life, as the infection spread to my blood, and that's no joke. I ended up being hospitalized for 4 days and I'm still recovering now.
This service didn't work for me and I really don't know which conditions could be safely diagnosed without taking blood pressure and running tests.
Never going to use it again, not worth gambling with my health.

Vorteile

software is ok, easy to use, customer service is helpful.

Nachteile

hard to set up your account, it kept crushing and I had to call customer service for help.

Julie
  • Branche: Tabak
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 12.7.2023

Solid system

Overall my experience with Teladoc has been positive. Each time I’ve needed to call, interactions with the doctors have always been beneficial/helpful.

Vorteile

Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless. I also like the portability of it; the ability to use it no matter where you are is invaluable.

Nachteile

Integration with our business processes was bumpy in the beginning, but I called and spoke to an agent who helped walk me through the issue I was having.

Ricardo
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.5.2022

Saved the 1 or 2 hour trip to a Dr's office - Prescription for 5yr old

Excellent, convenient, professional

Vorteile

Was able to secure appointment and actually meet the doctor within 10 to 15 minutes.
Dr. Diagnosed my 5 yr old and issued a prescription for pickup

Nachteile

None
No issues.
Filled out a form and posted pictures 8 min
Appointment scheduled waited 12 minutes for Dr.
Doctor met with us for about 8 minutes and issued a prescription.

Loren
  • Branche: Großhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 6.8.2021

Teledoc Review

Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost.

Vorteile

The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy.

Nachteile

Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software.

Verifizierter Rezensent
  • Branche: Religiöse Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 2.1.2022

Awful app

They terminated my account for no reason. They didn't give me a reason why. I haven't scheduled an appointment with anyone in like a month but now that I want to I can't they kicked me out. I will never recommend this trash can app to anyone ever again. They can suck it.

Vorteile

It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros.

Nachteile

The app misfuctions a lot.
It doesn't save your info so you always have to log in
even if your insurance is paying for it sometimes they reject your insurance card for no reason
the app messes up on both the doctor's side and yours

Tara
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.5.2021

Teledoc

Overall, I would highly recommend teledoc to others. It is a fast and easy way to speak with a doctor and to get treated.

Vorteile

I love how quickly I am able to get medication prescribed to me without making an appointment at an office and taking the time to wait and see someone. Teledoc always is a quick process

Nachteile

I really do not have anything negative to say about teledoc. Every time I have used this application I have been happy.

rob
  • Branche: Chemikalien
  • Unternehmensgröße: Selbstständig
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
5

1
Bewertet am 9.3.2021

my experience

never will use again terrible doc terrible service

Vorteile

easy to use very quick not expensive. easy to find and sign in from my device

Nachteile

didnt make a diagnosis didnt spend time didnt call any medicines in thought it was a scam, he just said to go get checked out

Verifizierter Rezensent
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 11.3.2021

Access Excellent Care from Anywhere

Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy!

Vorteile

This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate.

Nachteile

The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well).

Quyen
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 20.10.2020

Horrible. Do not use Teladoc

I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I needed a prescription for a very safe simple medication (Nizoral) I was using. I thought that I would try Teladoc since it seems to be quick and I need no appointment. It is hard to see my primary doctor now since due to COVID. They took my $ and said I don't need to drug, but instead give me a recommendation to go buy an OTC drug. I've used Nizoral many times before and it's very safe to use. I made a mistake by using Teladoc. I will surely spread the word about this horrible scam.

Vorteile

Absolutely Nothing. This company is a scam.

Nachteile

I am very dissatisfied with Teladoc. They took my $ and did not provide the service I was asking for. Now they have deleted my account and I can't login in to retrieve what they said to provide to my primary doctor. I will surely spread the word about this horrible scam.

Tom
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
2

1
Bewertet am 31.1.2022

Unhelpful doctors and lack in training of customer care reps

My first appt was cancelled by the doctor 2 minutes before the appt time and the doctor said they could not call me. Got a second doctor scheduled by one of the customer care reps who screened my concerns for the appt but did not say whether the Dr could discuss them properly. My questions were LGBTQ related and overall I feel this company does NOTHING to acknowledge the topics that this community needs to discuss with doctors. They have no way to filter doctors in this area, so you get assigned random doctors that are conservative and honestly feel uncomfortable speaking on these sensitive issues. After a short 3.5 minute long call, no resolution and was told my issue isn't urgent care related so talk to your PCP. How is this company around?!

Vorteile

Cool app. That's really about it. Easy to use.

Nachteile

There's no accountability and your charged for a 4 minute conversation where the doctor cannot help you if your question is non-urgent care.

Brian
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 24.3.2021

I like money

Vorteile

I like money and patients give me money for the headaches we provide. I was thinking about changing our name to headache-a-doc but that wouldn't be as easy to text.

Nachteile

It took too long to develop and the patients ask too many questions. When I hang up on them I blame it on bad cell phone service, oops four hundredth time today.

I also don't like that customers give me bad reviews. I wish I could screen out the ones who have expectations before they even come online.

Michael
Michael
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
3

1
Bewertet am 12.1.2022

Terrible Service

Terrible service for online physician. The physician I was matched with was a surgeon and I was calling about a nasal infection. They never called me back and they cancelled the appointment without calling me.

Vorteile

No pros. Nothing good to say about the software.

Nachteile

Can not message back if you have a problem online. Appointment was cancelled stating that they could not contact me, but I never received a phone call. You are charged immediately many hours before the call.

Scott
Scott
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.3.2021

My Doc Uses Teladoc

No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors

Vorteile

I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.

Nachteile

No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 9.2.2021

Remote Health Assessments

From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy to use application. What more could you ask for?

Vorteile

Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful.

Nachteile

If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all.

erni
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
0

2
Bewertet am 26.11.2019

"go see a doctor"

i was hoping for some more information beyond go see a doctor then getting hung up on, i thought this could be an alternative to emergency room but it what just a smaller waste of my time

Vorteile

the software worked at about 50%, i really wasnt worried about the software when i was having pains

Nachteile

they said they tried to rech me via text 3 times but that was not true at all as the appointment was for 10am and thats exactly when they sent the text

Verifizierter Rezensent
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.2.2020

Easiest and most efficient medical care

It was very easy to use! I am a working mom and don’t always make time to take care of my needs. I was able to do this on my lunch break and have my prescriptions ready to pick up on my way home! The physician explained everything so well! I felt like I got more explanation than I have got at my last in person visits! This was so easy and the response times were so fast! My issue wasn’t urgent but they treated it like it was!

Vorteile

It is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend to anyone!

Nachteile

I have found no negatives with this service!

Kara
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 2.1.2021

Not worth your time and effort.

0 out of 10.

Vorteile

I like nothing about teladoc, I will never use again nor recommend.

Nachteile

The doctor could not help me and suggested I went to urgent care. That is what I was trying to avoid by using teladoc. Super frustrating !

82 Bewertungen

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