Über Teladoc Health

Teladoc bietet cloudbasierte Telemedizinsoftware für Krankenhäuser und Gesundheitssysteme. Gesundheitssysteme können mithilfe der Teladoc-Technologie virtuelle Sprechstunden implementieren, die ärztliche Fachkräfte und Erkrankte virtuell über das Web, das Telefon oder die App miteinander verbindet. Teladoc bietet bidirektionalen Austausch und APIs, um die Integration in die bestehenden eGAs (elektronische Gesundheitsakten) von Gesundheitssystemen zu erleichtern. Nutzer können Erkrankte über das Teladoc-System rund um die Uhr betreuen. Die Software kann für jedes Gesundheitssystem angepasst und konfiguriert werden. Teladoc unterstützt mehrere Nutzerrollen. Die Lösung bietet Datenextraktion für die Analyse von und Berichterstattung über KPIs zum Gesundheitssystem, wie zum Beispiel Zulassungen. Teladoc bietet auch Marketingunterstützung für Krankenhäuser und Gesundheitssysteme, um das Angebot bei zu behandelnden Person bekannt zu machen.
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Teladoc Health Software - 1 - Vorschau
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Teladoc Health Preis

Teladoc Health bietet keine Gratisversion und keine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Nein
Kostenlose Testversion:
Nein

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Nutzerbewertungen zu Teladoc Health durchsuchen

83 von 83 Bewertungen
Sortieren nach:
Andrew
Andrew
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 6.12.2019

THE At-Home Doc!

I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too!

Vorteile

Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.

Nachteile

It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!

Andre
  • Branche: Einzelhandel
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 23.11.2023

Fast. Easy. Reliable.

Vorteile

Ability to use it via the app or the website. Saves time, hassle, fuel, prevents spread of infection to others.

Nachteile

Nothing I've noticed yet to complain about.

Ivy
  • Branche: Professionelles Training & Coaching
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 11.1.2025

Ease of access to medical care

Vorteile

This is a good services to use for minor health concern that you are sure you have.

Nachteile

Sometimes the app does not work properly and causes challenges to use the app

Donna
  • Branche: Unterhaltung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 8.9.2024

Drs good; system BAD

GITCHES IN SYSTEM INFURIATE, CONSISTENTLY & CONSTANTLY.

Vorteile

The providers, if you can get to one, have been good, so far (medical & mental health)

Nachteile

The Teladoc system &customer service are terrible. They always blame internal glitches on provider. It's a runaround

Jeremy
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
1

1
Bewertet am 8.8.2024

This place is a scam

Vorteile

I love that Teladoc has an attractive website that makes you feel like they will be able to help.

Nachteile

This place is a scam; I've had a few appointments where I'm trying to get very low-level medications, this time for high blood pressure. I have multiple devices to measure my blood pressure, and I have the data on my phone going back 8 years. The doctor said she couldn't prescribe a medication for the first time over Teladoc. The conversation was less than 2 minutes, and they refused to refund me "because the policy says there is no guarantee of getting medications."

Habeeb
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
3

1
Bewertet am 1.8.2024

Neither Website Nor Phone App work

During the last three times, I wasted more than 30 minutes on the deledoc website and phone app trying set up an appointment. It didn't work. It keep going through cycle and keep bringing me to square one. Sometimes, it gives error "can't fetch medical history"

Vorteile

It was convenient but now it the software (website or phone app) became useless

Nachteile

Neither website nor phone app work and very slow

Wish
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
5
Kundenbetreuung
1

1
Bewertet am 24.7.2024

Waste of time for Patients and Doctors

Vorteile

The convenience to talk to a physician's exists, but the physicians are bound to TeleDoc's rules that essentially make them quite useless. It's good side income and you can do it while on call. Its a good box to check off by employers as they can say they offer free healthcare.

Nachteile

They are there to talk and give you advice but nothing helpful. an easy google search will tell you the same.

Allyson
  • Branche: Personalwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
4

1
Bewertet am 10.8.2024

WASTE OF TIME & MONEY

Customer service was nice. I question if I actually spoke to a doctor since she lied about treatment I’ve been given twice in the past being legitimate. Amoxicillin is one of the main treatments for cellulitis and she specifically said it does not treat skin infections.

Vorteile

Absolutely nothing. I was excited about the convenience of it, but the system kept messing up then I wasted 45 minutes with customer service and in the end got nothing but my money taken!!!!

Nachteile

Took an hour to make an appointment bc their system wouldn’t work. Spent 45 min on phone with rep. Finally spoke to a doctor who had no clue what she was talking about telling me amoxicillin isn’t used for cellulitis from a bite which I have been prescribed and used by legit doctors twice in the past! They did nothing!

Sarah
  • Branche: Informationsdienst
  • Unternehmensgröße: Selbstständig
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 19.10.2023

Helpful Healthcare

Vorteile

When I initially went to schedule an appoint they said they could see me as soon as 6 minutes; I was impressed because if I would have walked into an urgent care this moment it would have taken me atleast 30 mins to be seen; thats not county the amount of time it takes to actually drive there.

Nachteile

For some reason my insurance provider was constantly being assigned and redirected from a whole other state. I have Ambetter Heath of Tennessee - Not Nebraska, or Arkansas.

John
John
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 6.3.2023

Worst experience

Vorteile

Terrible service. Hope this isn’t future of healthcare!

Nachteile

Customer service, provider access is extremely limited

Julie
  • Branche: Tabak
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 12.7.2023

Solid system

Overall my experience with Teladoc has been positive. Each time I’ve needed to call, interactions with the doctors have always been beneficial/helpful.

Vorteile

Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless. I also like the portability of it; the ability to use it no matter where you are is invaluable.

Nachteile

Integration with our business processes was bumpy in the beginning, but I called and spoke to an agent who helped walk me through the issue I was having.

Brother Bernard
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 23.10.2022

Good company but provider background makes a difference

It has evolved over the years. I've learned how to use Teladoc better. Also, they offer good online training for beginning providers.

Vorteile

Excellent video and audio experience; provides a nice profile for potential patients to choose providers from; patient note areas now has some checklists which helps a lot.

Nachteile

Lumps all mental health providers together. Thus, provider pay is lower than the other platforms I use which pay by educational and clinical background of provider. This makes me tend to use other platforms more.

Jessica
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 15.1.2022

Scam

Don’t waste your time!!!
I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the “waiting room” and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn’t even end up reviewing my medical chart until 3.5 hours after the appointment start time!
I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they’ll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can’t even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam.
When I commented on their Facebook wall (they have it locked down to where you can’t comment or review them- you can only comment on their posts), I was told that they’re experiencing longer than usual wait times and that if I send them a message, they’ll have the next available provider call me. This is unacceptable considering I had a scheduled appo

Vorteile

Seemed easy to use
Seemed convenient
Not much else, to be honest

Nachteile

No customer service whatsoever
Doctor no showed our appointment that was scheduled a week out and haven’t heard from her
Unable to send a message direct to the provider either via the app or the desktop (but they can send messages to the client)

Ricardo
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.5.2022

Saved the 1 or 2 hour trip to a Dr's office - Prescription for 5yr old

Excellent, convenient, professional

Vorteile

Was able to secure appointment and actually meet the doctor within 10 to 15 minutes.
Dr. Diagnosed my 5 yr old and issued a prescription for pickup

Nachteile

None
No issues.
Filled out a form and posted pictures 8 min
Appointment scheduled waited 12 minutes for Dr.
Doctor met with us for about 8 minutes and issued a prescription.

jolanda
  • Branche: Bau
  • Unternehmensgröße: Selbstständig
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
2
Kundenbetreuung
4

1
Bewertet am 25.3.2020

totally wrong diagnosis

After describing my symptoms to a hasty doctor I was diagnosed with a flu. I tried to tell him that I had flu many times in my life and I knew how it felt, this time it didn't feel like a flu. No sneezing, no cough, no soar throat, just fever, chills, and strong lower back pain.
He even got a little annoyed that I disagreed with him and cut me short prescribing me a flu medicine and Tylenol for the fever. I did take the first dose and it didn't help whatsoever. Second dose, still pain and high fever.
The following day I went to the emergency room where I was diagnosed with kidney infection.
I can understand that it's not easy to make an accurate diagnose over the phone, but my symptoms were so clearly not a flu. If you google my condition first thing you find is kidney infection. Shouldn't a doctor know??
The fact that I waited over 24 h before going to emergency because I was reassured it was just a flu, nearly cost me my life, as the infection spread to my blood, and that's no joke. I ended up being hospitalized for 4 days and I'm still recovering now.
This service didn't work for me and I really don't know which conditions could be safely diagnosed without taking blood pressure and running tests.
Never going to use it again, not worth gambling with my health.

Vorteile

software is ok, easy to use, customer service is helpful.

Nachteile

hard to set up your account, it kept crushing and I had to call customer service for help.

Angela
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 27.7.2021

Works Exceptionally Well

My husband's insurance gives him the option of using Teladoc, and it has been a really blessing for us to have during the pandemic. We have used it multiple times and the login in process is very easy.

Vorteile

I love how easy it is to use. I am able to communicate with my doctor or nurse practitioner without any problems. Logging in is a breeze, and, if needed, a prescription can easily be issued. I really like the quality of the sound and video too.

Nachteile

There is nothing I dislike about it. I have found it very easy to use, especially during the pandemic, when my husband and I needed an appointment without going out to the office.

Tara
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.5.2021

Teledoc

Overall, I would highly recommend teledoc to others. It is a fast and easy way to speak with a doctor and to get treated.

Vorteile

I love how quickly I am able to get medication prescribed to me without making an appointment at an office and taking the time to wait and see someone. Teledoc always is a quick process

Nachteile

I really do not have anything negative to say about teledoc. Every time I have used this application I have been happy.

Brian
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 24.3.2021

I like money

Vorteile

I like money and patients give me money for the headaches we provide. I was thinking about changing our name to headache-a-doc but that wouldn't be as easy to text.

Nachteile

It took too long to develop and the patients ask too many questions. When I hang up on them I blame it on bad cell phone service, oops four hundredth time today.

I also don't like that customers give me bad reviews. I wish I could screen out the ones who have expectations before they even come online.

Cedric
  • Branche: Forschung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
3
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 1.6.2021

Useless, this is a joke

I used Teladoc since the Covid pandemic made it hard to see a physician and it's covered by my insurance. The 2 physicians I saw absolutely didn't care about what I was telling them, precribed me some expensive OTC medications that had nothing to see with the actual symptoms. They just want to get paid and end the visit as soon as possible. I saw 2 physicians to hear the same thing twice: go see a doctor... weird... I was thinking it was actually what I was doing... in a word: useless. Will never use again.

Vorteile

Easy to use, can see a "physician" quickly.

Nachteile

Everything. It is a just a waste of time and a waste of money

Kara
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 2.1.2021

Not worth your time and effort.

0 out of 10.

Vorteile

I like nothing about teladoc, I will never use again nor recommend.

Nachteile

The doctor could not help me and suggested I went to urgent care. That is what I was trying to avoid by using teladoc. Super frustrating !

Lisa
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 14.2.2022

Great Customer Service

1000% satisfied. Such a prompt response that I didn’t have time to remove my “call protect” the 1st visit I set up so the private number the Dr was calling from got blocked and my appointment was canceled, so upon setting up a 2nd visit I turned off my cal protect and then submitted my request for appt and received a call within less than 5 minutes! BEST customer service EVER!!

Vorteile

Easy access of their app and extremely prompt responses!

Nachteile

The only thing I didn’t like was having to miss my first appointment because I didn’t turn off my call protect in time so the Dr’s Private Number would ring though, but I got it off before I submitted my 2nd request 😀

Doug
  • Branche: Buchhaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 3.8.2021

Terrible Customer Service

Terrible. Inefficient. Over billing company.

Vorteile

Customer service can not verify members. Collect payment on $0 accounts.

Nachteile

Liked nothing, poor customer service. Over bills customer.

Jennifer
  • Branche: Medizinische Praxis
  • Unternehmensgröße: Selbstständig
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 11.4.2021

Horrible!!!

OMG! So horrible, I am actually telling people not to use it. It was a bad experience and horrible Doctors.

Vorteile

I hated everything about this. First, I couldn't schedule my son as a dependent. It turns out you have to logout to update. Then the Doctor was extremely rude and condescending. I would much rather use Baycare or my local urgent care instead of this company.

Nachteile

Everything. Doctor was rude and set up was horrible. You have to log out each time to update. Overall, this was a waste of my time. I probably would have dealt with it, if the Doctor was pleasant.

Thomas
  • Branche: Unterhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
4

1
Bewertet am 16.7.2022

Absolutely Worthless

Terrible. I don't see how this can help in any way. A modern scam.

Vorteile

Customer service rep was sympathetic, although could not promise refund

Nachteile

Basically this is a scam. I was advertised to call Teladoc for COVID treatment. Once on the call the doctor tried to rush me off in less than a minute and said there is nothing they can do and they can't prescribe any treatments over the phone. Actually seemed annoyed at my listing of symptoms and coughing fits.

Actual quote from Doc when I complained, "I didn't do nothing, I told you to go see a doctor. That's something. Usually I just tell people there's nothing we can do and to rest."

Timothy
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
2
Bedienkomfort
2
Kundenbetreuung
1

1
Bewertet am 22.5.2020

Unable to start

Disappointed

Vorteile

The amount of time spent before they were able to finish and end the call was beyond my expectations.

Nachteile

Unable to log in/create a username. Upon trying to contact customer service to figure out what is wrong, I was hung up on before getting anywhere.🤔 Not sure if it was problem on their end but I was not called back, so I'm assuming intensional.

Verifizierter Rezensent
  • Branche: Einzelhandel
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 13.2.2024

Terrible and Useless Service

Terrible and useless service. Was lied to by the Dr and told no one was allowed to prescribe medicine for my condition until testing was complete but that same morning after consulting elsewhere was prescribed the medicine i needed within an hour. I even told him I had been through this issue before in the past and had been prescribed the medicine needed. Requested a refund and was refused so wasted money. Call on doc helped me with what i actually needed instead.

Vorteile

The first customer service rep I spoke to was very kind and understanding

Nachteile

Everything, pricier than other services and does not even help and will lie to you.

Cambria
Cambria
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 14.9.2023

Terrible - Everything about this platform is terrible

Horrible. Never ever use this platform

Vorteile

Nothing, absolutely nothing. I will never ever use this platform again.

Nachteile

The doctor accused me of calling in for prescription drugs. Never listened to me, proceeded to tell me about her 35 yrs of experience. I then called customer service to report the doctor and she did absolutely nothing. She was condescending and I later found out she never actually submitted my feedback. I ended up going to my GP in person and found out I had walking pneumonia. Funny how that came full circle.

Morayma
  • Branche: Versicherung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 1.3.2024

Don’t use TELADOC

Horrible experience!!!! Don’t recommend.

Vorteile

Ease of scheduling an appointment

Nachteile

The make mistakes with prescriptions and don’t follow up on those mistakes so you don’t get your medication and have to suffer because of it

Kacie
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 1.3.2023

Awful system for the patient experience

Vorteile

The ONLY pro I have for the technology is the clinicians available.

Nachteile

Everything else-- login is a nightmare, customer service, there isn't two way messaging, the lack of customizability, the length appointment scheduling for patients

Verifizierter Rezensent
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
1

1
Bewertet am 15.4.2023

SCAM - You can pay for no service

Aweufl experience, I usually never give reviews but I really feel scammed. Paid $75 for literally nothing. I now have to pay for another visit.

Vorteile

The product is easy to use but the service is bad

Nachteile

I basically paid $75 for " Unfortunately, this would need an in-person appointment that you have to pay for separately" Waste of time and Money. And non-refundable after a call with the customer service

Nicole
  • Branche: Hochschulbildung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 27.8.2021

Useless Garbage

I tried getting an excuse note (something they say they do) and:
- spent one full day trying to use their phone appointments (which did not work,)
- finally got someone on a video appointment but found out after the appointment, I couldn't open the file with my excuse note,
- spent another full day making video appointments, only to have them canceled with no explanation
- then finally had an extremely rude interaction with customer service saying my request couldn't be granted and that's why the providers were canceling on me. (Even though one of the providers was clearly able to do so)

Honorable Mentions:
- Downloading their useless app
- Having to call up my phone provider to see if they were blocking calls only to have them tell me they weren't
- The rude customer service rep AGREEING that the "no explanation cancelation" policy was a bad one and telling me nothing would be done about it.
- Generally wasting two days of my life on a non-functional software

Vorteile

Absolutely nothing. Not a single redeeming quality.

Nachteile

- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation
- The phone call appointments just don't work if you have an iPhone apparently
- The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info)
- Customer service will pretend to try to help you but they're incapable of solving anything
- One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired)
- All around waste of time and resources; go literally anywhere else.

Verifizierter Rezensent
  • Branche: Medienproduktion
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 20.4.2022

Doctor on the Go

My overall experience with Teladoc has been completely positive.

Vorteile

I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician.

Nachteile

I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient.

Donnie
  • Branche: Staatsverwaltung
  • Unternehmensgröße: Selbstständig
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 16.3.2021

Poor service, poor communication, no access to my provider, unsolicited appointment cancellatio...

An absolute disgrace. Teladoc cancelled my appointments without cause or notification, teladoc does not allow me to be in contact with my provider, the app sends an abundance of daily spam and unsolicited communication via text, email, etc. that has nothing whatsoever to do with my treatment, and they are completely unresponsive and dismissive with their customer service.
This app is awful, as is the administration of it.

Vorteile

This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start.
The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.

Nachteile

The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.

Verifizierter Rezensent
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 10.8.2021

Great usability as a patient

Vorteile

As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology!

Nachteile

There is little ability to talk to the provider about questions or follow up after your visit which is frustrating.

Krystal
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 23.12.2021

Useless Dr [SENSITIVE CONTENT]

I made an appointment yesterday for a cough,stuffy nose and really bad ear ache (throbbing) I explained this to Dr.[SENSITIVE CONTENT]which she replied it sounds like a common cold so use a warm compress on your ear and it will help with the paid (I know what an ear infection feels like when I get one which my ear drum buss every time so i always try to catch it earlier. The Dr. told me there was nothing they can do and was there anything else she could help me with, I explained yes and i talked to her more, her response was "I cannot help you and order your a prescription for you at this time as this will heal on its own." I have been taking over the counter meds for this and its getting worse. I told her i was not happy with this visit that i wanted to speak with someone else. She said sorry Call back tomorrow have a great day. I call back this morning, which it was worse customer service than the Dr. The customer service supervisor was not professional at all and talked not professionally. I asked to speak with someone else because she was so rude and this lady told me is there anything i can help you with further I replied yes, I told her how I felt and she said I am sorry have a great day goodbye and hung up in my face.. So I schedule an appointment with my dr. go this morning and I do have a sinus infection and a double ear infection. I had to pay my copay twice in two days. I WANT A REFUND. If I do not get it i was just keep escalating this issue.

Vorteile

Nothing

Nachteile

Everything

Verifizierter Rezensent
  • Branche: Öffentliche Ordnung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 29.8.2020

Super Convenient

I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.

Vorteile

My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.

Nachteile

The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.

Brett
  • Branche: Internet
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
4
Bedienkomfort
2
Kundenbetreuung
1

2
Bewertet am 22.3.2022

Almost killed me

I used Teladoc on [SENSITIVE CONTENT] because I was experiencing sharp and unbearable pain in my stomach. The doctor, (name withheld at this time) diagnosed me with a stomach flu. I told him that this DID NOT FEEL LIKE A STOMACH FLU several times, and even told him it felt like bad food poisoning. he told me that it did not sound like food poisoning and it was a stomach bug that would last 72 hours. He told me to get bed rest, take some meds he prescribed for nausea, and if it didn't get better in 72 hours to go to the ER. 24 hours later I couldn't walk. My family carried me to the car and rushed me to the ER where they told me I was hours from dying. My appendix had ruptured and I was in septic shock. I was left with a baseball sized hole in my stomach. I was in the hospital for almost 2 weeks. I've had two surgeries now because of this, and a third scheduled for about a week from now. All of this because of a LAZY doctor who was more concerned with the number of patients he sees in a day rather than the quality of care he performed. My surgeon said that if I would have come in a day earlier, I would have had a two inch incision and been out of the hospital in a day. I am FURIOUS with this doctor and Teladoc... who refuses to fix the situation or even talk to me.

Vorteile

I THOUGHT this would be a viable option for healthcare

Nachteile

Lazy diagnosis, in a hurry to get to the next call, not asking questions, and NOT LISTENING to what I was telling him about what I was feeling.

Verifizierter Rezensent
  • Branche: Religiöse Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 2.1.2022

Awful app

They terminated my account for no reason. They didn't give me a reason why. I haven't scheduled an appointment with anyone in like a month but now that I want to I can't they kicked me out. I will never recommend this trash can app to anyone ever again. They can suck it.

Vorteile

It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros.

Nachteile

The app misfuctions a lot.
It doesn't save your info so you always have to log in
even if your insurance is paying for it sometimes they reject your insurance card for no reason
the app messes up on both the doctor's side and yours

Verifizierter Rezensent
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 14.1.2021

50/50 on the doctors. 0/100 on the Customer Service

A complete waste of time an money for me.

Vorteile

It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad)

Nachteile

Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person.

Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible.

So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue.

Tom
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
3
Kundenbetreuung
2

1
Bewertet am 31.1.2022

Unhelpful doctors and lack in training of customer care reps

My first appt was cancelled by the doctor 2 minutes before the appt time and the doctor said they could not call me. Got a second doctor scheduled by one of the customer care reps who screened my concerns for the appt but did not say whether the Dr could discuss them properly. My questions were LGBTQ related and overall I feel this company does NOTHING to acknowledge the topics that this community needs to discuss with doctors. They have no way to filter doctors in this area, so you get assigned random doctors that are conservative and honestly feel uncomfortable speaking on these sensitive issues. After a short 3.5 minute long call, no resolution and was told my issue isn't urgent care related so talk to your PCP. How is this company around?!

Vorteile

Cool app. That's really about it. Easy to use.

Nachteile

There's no accountability and your charged for a 4 minute conversation where the doctor cannot help you if your question is non-urgent care.

Loren
  • Branche: Großhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 6.8.2021

Teledoc Review

Teledoc is a perfect solution for the times when you're not feeling well but do not necessarily need to visit a physician in person. As a result, there is a saved cost.

Vorteile

The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy.

Nachteile

Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software.

Michael
Michael
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
3

1
Bewertet am 12.1.2022

Terrible Service

Terrible service for online physician. The physician I was matched with was a surgeon and I was calling about a nasal infection. They never called me back and they cancelled the appointment without calling me.

Vorteile

No pros. Nothing good to say about the software.

Nachteile

Can not message back if you have a problem online. Appointment was cancelled stating that they could not contact me, but I never received a phone call. You are charged immediately many hours before the call.

Mar
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 8.12.2021

Helpful video conferencing

Vorteile

Ease of use for both patient and provider. No need to download an app. Available translation services if needed is a huge plus

Nachteile

Unable to put a background, only blurs yours

Verifizierter Rezensent
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 11.3.2021

Access Excellent Care from Anywhere

Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy!

Vorteile

This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate.

Nachteile

The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well).

Scott
Scott
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 30.3.2021

My Doc Uses Teladoc

No problems whatsoever and actually save time and money by not having to leave home to visit with my doctors

Vorteile

I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.

Nachteile

No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 9.2.2021

Remote Health Assessments

From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy to use application. What more could you ask for?

Vorteile

Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful.

Nachteile

If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all.

Joy
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 19.7.2021

Teladoc Review

Vorteile

Teladoc was a benefit of my insurance plan. I used it a couple times when I had a sinus infection and bladder infection. It was nice to be able to see the doctor without having to go to the doctor, and the copay was also less for Teledoc. The doctors asked me questions about my symptoms and were able to diagnose my problems over the phone.

Nachteile

I don't really enjoy talking on the phone. However, I felt sick enough that I needed to see a doctor, so I went ahead and made the calls.

Verifizierter Rezensent
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Weitere für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 4.2.2020

Easiest and most efficient medical care

It was very easy to use! I am a working mom and don’t always make time to take care of my needs. I was able to do this on my lunch break and have my prescriptions ready to pick up on my way home! The physician explained everything so well! I felt like I got more explanation than I have got at my last in person visits! This was so easy and the response times were so fast! My issue wasn’t urgent but they treated it like it was!

Vorteile

It is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend to anyone!

Nachteile

I have found no negatives with this service!

Verifizierter Rezensent
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 3.2.2022

SCAM & Terrible service

Terrible service, uninformative, scam

Vorteile

The lady didn't know what she was doing at all I was on hold for about 15 mins. She took my card info then put me on with a recorded line where I had to reenter my card info which made no sense. Afterword the doctor that called me said call back for a facetime and that's where they told me I didn't have an account and had to pay 75$ if I wanted to make another appointment

Nachteile

I liked nothing about this experience. I thought wrong

Erica
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
1
Bedienkomfort
1
Kundenbetreuung
1

1
Bewertet am 11.12.2021

Get a useless appointment Rx and nothing else.

I am so tired of Drs saying they are going todo something and then they dont do it. Leaving you feeling crazy for seeking help in the first place. Im tired of being rushed through my appointments. No one wants to listen and no one follows through. If you say you are going to upload a notice for work then do that, dont leave me hanging. If you schedule an appointment with me do not cancel on me. Listen to me when I speak and take my concerns seriously. Its like going through a factory on an assembly line. Im a real person!

Vorteile

nothing. How can i like being rushed off the phone, given a prescription and then having my Dr not keep his word?

Nachteile

everything, I do not like this platform.

83 Bewertungen

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