Teladoc Health

Vorteile

Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.

Nachteile

It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!

Vorteile

Ability to use it via the app or the website. Saves time, hassle, fuel, prevents spread of infection to others.

Nachteile

Nothing I've noticed yet to complain about.

Vorteile

The providers, if you can get to one, have been good, so far (medical & mental health)

Nachteile

The Teladoc system &customer service are terrible. They always blame internal glitches on provider. It's a runaround

Vorteile

I love that Teladoc has an attractive website that makes you feel like they will be able to help.

Nachteile

This place is a scam; I've had a few appointments where I'm trying to get very low-level medications, this time for high blood pressure. I have multiple devices to measure my blood pressure, and I have the data on my phone going back 8 years. The doctor said she couldn't prescribe a medication for the first time over Teladoc. The conversation was less than 2 minutes, and they refused to refund me "because the policy says there is no guarantee of getting medications."

Vorteile

It was convenient but now it the software (website or phone app) became useless

Nachteile

Neither website nor phone app work and very slow

Vorteile

The convenience to talk to a physician's exists, but the physicians are bound to TeleDoc's rules that essentially make them quite useless. It's good side income and you can do it while on call. Its a good box to check off by employers as they can say they offer free healthcare.

Nachteile

They are there to talk and give you advice but nothing helpful. an easy google search will tell you the same.

Vorteile

Absolutely nothing. I was excited about the convenience of it, but the system kept messing up then I wasted 45 minutes with customer service and in the end got nothing but my money taken!!!!

Nachteile

Took an hour to make an appointment bc their system wouldn’t work. Spent 45 min on phone with rep. Finally spoke to a doctor who had no clue what she was talking about telling me amoxicillin isn’t used for cellulitis from a bite which I have been prescribed and used by legit doctors twice in the past! They did nothing!

Vorteile

When I initially went to schedule an appoint they said they could see me as soon as 6 minutes; I was impressed because if I would have walked into an urgent care this moment it would have taken me atleast 30 mins to be seen; thats not county the amount of time it takes to actually drive there.

Nachteile

For some reason my insurance provider was constantly being assigned and redirected from a whole other state. I have Ambetter Heath of Tennessee - Not Nebraska, or Arkansas.

Vorteile

The first customer service rep I spoke to was very kind and understanding

Nachteile

Everything, pricier than other services and does not even help and will lie to you.

Vorteile

Terrible service. Hope this isn’t future of healthcare!

Nachteile

Customer service, provider access is extremely limited

Vorteile

Getting set up is easy. Once you sign up and create an account, the process of scheduling a call is seamless. I also like the portability of it; the ability to use it no matter where you are is invaluable.

Nachteile

Integration with our business processes was bumpy in the beginning, but I called and spoke to an agent who helped walk me through the issue I was having.

Vorteile

This is the preferred tool for Blue Cross and Blue Shield for users, but there are so many issues I almost do not know where to start.
The only thing I like is that I will never be using it again and that I can easily remember the name in order to tell people how disgracefully poor the app, and the administrators of this app, behave.

Nachteile

The app cancelled my appointments for no reason whatsoever, sends an obscene amount of useless span and unnecessary emails, texts, daily communication that have nothing at all to do with my treatment, the service does not allow me to be in touch with my medical provider, and the app is completely unresponsive to customer service issues. Complete and epic failure all around, and I am also cancelling my BCBS health coverage at the very next interval for the same reason due to the associated fact that, when I contacted BCBS about this issue, they then became combative with me about the problem. After nearly 25 years and tens of thousands of dollars in premiums paid with very few health claims over the years, BCBS had gone to the dogs. An absolute disgrace.

Vorteile

I THOUGHT this would be a viable option for healthcare

Nachteile

Lazy diagnosis, in a hurry to get to the next call, not asking questions, and NOT LISTENING to what I was telling him about what I was feeling.

Vorteile

The health insurance through our employer offers Teledoc. The Teledoc app is simple to set up and provides clear instructions. Booking an appointment was fast and easy.

Nachteile

Not a big issue, but there were additional steps to add my spouse who's covered on my plan. I am certain, though, that would be the case with any similar software.

Vorteile

Teladoc was a benefit of my insurance plan. I used it a couple times when I had a sinus infection and bladder infection. It was nice to be able to see the doctor without having to go to the doctor, and the copay was also less for Teledoc. The doctors asked me questions about my symptoms and were able to diagnose my problems over the phone.

Nachteile

I don't really enjoy talking on the phone. However, I felt sick enough that I needed to see a doctor, so I went ahead and made the calls.

Vorteile

Sometimes they get back to right away, other times youre left waiting.

Nachteile

You information doesnt follow your login. I had an issue where I needed to have someone look at something but my phone was being repaired, when I signed in on another phone, after all the verification I had to fill it all of my medical history again. Such a waste of time.

Vorteile

easy to use very quick not expensive. easy to find and sign in from my device

Nachteile

didnt make a diagnosis didnt spend time didnt call any medicines in thought it was a scam, he just said to go get checked out

Vorteile

the software worked at about 50%, i really wasnt worried about the software when i was having pains

Nachteile

they said they tried to rech me via text 3 times but that was not true at all as the appointment was for 10am and thats exactly when they sent the text

Vorteile

NOTHING I liked about Teladoc. this is the worst services that I have ever had

Nachteile

Teladoc is charging not the service itself but whether doctor gives a call or not. Even if you won't get any medical advice from doctor nor proper service, once you get a call you will be charged regardless, which is terrible and very frustrating.

Vorteile

This is the app to go for if you want a quick medical advice for minor ailments or refill of maintenance prescriptions. My insurance covers this service so it is super convenient. The app is easy to use and very reliable

Nachteile

One time, one of the prescriptions was sent incorrectly. I tried to contact the service again but could not be reconnected

Vorteile

absolutely nothing, if you want shit service this is the place to go.

Nachteile

don't use, waste of time, you can wait a week and not get a single update on your requests. speak to a doctor immediately is a lie.

Vorteile

None, it appears to be easy but that is just a facade.

Nachteile

The company cancels appointments and blows off customers regularly. They don't even do what the doctors agree to IF the 'visit' takes place. It is a total sham.

Vorteile

Easy to use & easy download from app store

Nachteile

The doctors was so super unconcerned & didn't listen and the diagnosis was totally off He never took time to even look at the upload home test kit!! I tried the meds he gave me, but didn't work...if he would have listened hr would have saw that I did have a YEAST INFECTION.

Vorteile

Easy to get a "visit." Insurance covered all of it except....

Nachteile

Absolutely NO follow up on my issue of not getting my meds filled. I pleaded with Dr to call my insurance company to get preauths and she said maybe a "nurse" could call. What nurse??? The only reason I called is to get meds I have taken most of my life.

Vorteile

Quick to make an appointment. Nothing else.

Nachteile

The physicians at teladoc are not able to prescribe most medications. You will pay your copay only to have them say they can't do anything and hang up on you. They will point out some fine print loophole to prevent you from getting a refund.

Vorteile

Nothing, absolutely nothing. I will never ever use this platform again.

Nachteile

The doctor accused me of calling in for prescription drugs. Never listened to me, proceeded to tell me about her 35 yrs of experience. I then called customer service to report the doctor and she did absolutely nothing. She was condescending and I later found out she never actually submitted my feedback. I ended up going to my GP in person and found out I had walking pneumonia. Funny how that came full circle.

Vorteile

Ease of scheduling an appointment

Nachteile

The make mistakes with prescriptions and don’t follow up on those mistakes so you don’t get your medication and have to suffer because of it

Vorteile

The ONLY pro I have for the technology is the clinicians available.

Nachteile

Everything else-- login is a nightmare, customer service, there isn't two way messaging, the lack of customizability, the length appointment scheduling for patients

Vorteile

The product is easy to use but the service is bad

Nachteile

I basically paid $75 for " Unfortunately, this would need an in-person appointment that you have to pay for separately" Waste of time and Money. And non-refundable after a call with the customer service

Vorteile

Absolutely nothing. Not a single redeeming quality.

Nachteile

- You will wait no less than 2 hours for an appointment which the provider can then cancel with no explanation
- The phone call appointments just don't work if you have an iPhone apparently
- The phone app is unusable garbage that will kick you from your account if you're inactive for too long (and there's no option to stay signed in nor save your sign-in info)
- Customer service will pretend to try to help you but they're incapable of solving anything
- One customer service representative got very snarky with me, told me doctors were canceling on me and there was nothing I can do, then put me on hold as I was venting my frustration. (I don't remember who that guy was, but I hope he gets fired)
- All around waste of time and resources; go literally anywhere else.

Vorteile

I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician.

Nachteile

I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient.

Vorteile

Excellent video and audio experience; provides a nice profile for potential patients to choose providers from; patient note areas now has some checklists which helps a lot.

Nachteile

Lumps all mental health providers together. Thus, provider pay is lower than the other platforms I use which pay by educational and clinical background of provider. This makes me tend to use other platforms more.

Vorteile

As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology!

Nachteile

There is little ability to talk to the provider about questions or follow up after your visit which is frustrating.

Vorteile

Nothing

Nachteile

Everything

Vorteile

Seemed easy to use
Seemed convenient
Not much else, to be honest

Nachteile

No customer service whatsoever
Doctor no showed our appointment that was scheduled a week out and haven’t heard from her
Unable to send a message direct to the provider either via the app or the desktop (but they can send messages to the client)

Vorteile

My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.

Nachteile

The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.

Vorteile

It's convenient. If you don't like someone you can always switch to someone else and schedule whenever you want. Only pros.

Nachteile

The app misfuctions a lot.
It doesn't save your info so you always have to log in
even if your insurance is paying for it sometimes they reject your insurance card for no reason
the app messes up on both the doctor's side and yours

Vorteile

It was fast, and the first visit I had was with a woman that listened, addressed my concerns, and made quick work of my apt. (it was the second one that went bad)

Nachteile

Second appointment lasted 5x longer than the first. Most of it I spent trying to correct the doctor that wasn't letting me finish talking about the info he could have read in my teledoc medical history but didn't. The rest of the appointment was just trying to get off the phone with him after he said he could do nothign for me and I had to go in person.

Customer support is really bad. I called to report the apt and request a refund. They refused the refund despite continually apologizing for the terrible quality of the visit and saying that because I agreed to the copay before I was responsible.

So, in conclusion they don't take responsibility for their doctors. If I had just listened to the doctor on the second appointment instead of realizing his error and correcting them, if would have resulted in overmedicating the issue.

Vorteile

Cool app. That's really about it. Easy to use.

Nachteile

There's no accountability and your charged for a 4 minute conversation where the doctor cannot help you if your question is non-urgent care.

Vorteile

Was able to secure appointment and actually meet the doctor within 10 to 15 minutes.
Dr. Diagnosed my 5 yr old and issued a prescription for pickup

Nachteile

None
No issues.
Filled out a form and posted pictures 8 min
Appointment scheduled waited 12 minutes for Dr.
Doctor met with us for about 8 minutes and issued a prescription.

Vorteile

No pros. Nothing good to say about the software.

Nachteile

Can not message back if you have a problem online. Appointment was cancelled stating that they could not contact me, but I never received a phone call. You are charged immediately many hours before the call.

Vorteile

Ease of use for both patient and provider. No need to download an app. Available translation services if needed is a huge plus

Nachteile

Unable to put a background, only blurs yours

Vorteile

This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate.

Nachteile

The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well).

Vorteile

I was able to use this product as a consumer and have visited with a couple of my doctors using Teleadoc in the past year.

Nachteile

No cons whatsoever. I Will continue to use Teladoc to visit with my medical staff and doctors, on an as-needed basis.

Vorteile

Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful.

Nachteile

If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all.

Vorteile

software is ok, easy to use, customer service is helpful.

Nachteile

hard to set up your account, it kept crushing and I had to call customer service for help.

Vorteile

It is very easy to register and to make an appointment. Within an hour I had a prescription ready for pick up. The physician explained the diagnosis and medication efficiently and was very easy to understand medication and how to use. They also gave me a coupon for medication in case it cost a lot. This is an amazing service and I would recommend to anyone!

Nachteile

I have found no negatives with this service!

Vorteile

The lady didn't know what she was doing at all I was on hold for about 15 mins. She took my card info then put me on with a recorded line where I had to reenter my card info which made no sense. Afterword the doctor that called me said call back for a facetime and that's where they told me I didn't have an account and had to pay 75$ if I wanted to make another appointment

Nachteile

I liked nothing about this experience. I thought wrong

Vorteile

nothing. How can i like being rushed off the phone, given a prescription and then having my Dr not keep his word?

Nachteile

everything, I do not like this platform.

Vorteile

As a user with multiple kids, I can believe how easy it is to use this app. if one of the kids is sick in the middle of the night, I can have someone helping me within a half-hour at the most and all of their health info is there so I don't need to remember medications, etc.

Nachteile

It would be nice to see the physician during communication even if we didn't want to be "seen." An in-app communication system would be great.