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Alle Bewertungen zu ExpensePoint Filter anwenden
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great Support
Really great support
Vorteile
Easy to use, but they have a very responsive and efficient support desk that gives real peace of mind
Nachteile
SWYPE keyboard not supported until next release, but only couple weeks away
Antwort von ExpensePoint
Dear Jordan,
Thank you for your amazing review of ExpensePoint. We appreciate your feedback regarding your experience with our support team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come and SWYPE keyboard capability.
Yours truly,
Sherry McKeen VP-Global Client Relations
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Wish I would have done this years ago!
I am so glad that I found ExpensePoint and implemented this solution for our expense reporting. Even for a small company the time savings and efficiencies are tremendous. The conversion and training process was very easy and my only problem is what to do with all the time we are saving!!
Vorteile
The ability to eliminate manual process and make it easier for capturing receipts and expenses for all users. It is a huge time saver to individual users as well as accounting staff.
Nachteile
I have not experienced anything at all that I don't like about the software.
Antwort von ExpensePoint
Dear Jackie,
Thank you for your great review. We love it when our clients are happy! We are thrilled that ExpensePoint is saving your users and accounting staff valuable time. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company.
Kind regards,
Sherry McKeen - Vice President - Global Client Relations
- Branche: Eventservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Taking expense reporting to the next level
ExpensePoint allows our employees to organize their receipts and expenses, which helps them be more efficient, transparent and timely with their reporting. It is extremely easy to navigate as both a user and administrator.
Vorteile
multiple ways to save receipts to the wallet
mobile app is very user friendly for our employees on the road
very easy to customize categories
endless analysis reports
excellent training and ongoing support team
Nachteile
no way to automatically populate information for recurring charges
unable to edit multiple charges from the same vendor at once to save time
Antwort von ExpensePoint
Dear Nicole,
Thank you so much for the wonderful 5 star review of ExpensePoint. We appreciate all of your comments including your feedback regarding reoccurring expense population and editing multiple expenses for one vendor. This is excellent feedback and I have asked Kelly from our CRM team to contact you regarding editing multiple charges from the same vendor as I believe we have a solution to this which she can show you. We have added your other suggestion to our internal development 'wish-list', so hopefully we will see this feature added in the future.
Finally, thank you for choosing ExpensePoint and for being our client. We really appreciate your business.
Kindest regards,
Paul Ansloos - Vice President - Global Sales & Marketing.
- Branche: Marktforschung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Time Saving Product
We are saving time across the board. From ease of use for team members to administrators. Accuracy of billing out of pocket costs to clients is a win for ICG and its clients. The staff at ExpensePoint has been there to help us out through the on-boarding process. The ExpensePoint team has made the transition as smooth as possible.
Vorteile
Easy for employees to get on board. Employees love getting reimbursed quickly via direct deposit. Employees also love not having to hang on to their receipts for reimbursement.
Nachteile
Setting up the back end of product to work with our existing accounting software.
Antwort von ExpensePoint
Dear Lloyd,
Thank you for your great review of ExpensePoint. We are thrilled that you are enjoying the time saving,and ease of use of the system. We know the task of setup can be daunting, and we are always here to help our clients to make the process as smooth as possible. We appreciate your business and look forward to a long relationship with you and your company.
Kind regards,
Sherry McKeen - VP - Global Client Relations
- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Expense Point Support
It is such a phenomenon customer service team I have ever had. They are always there whenever we need their help on any issues that we have had. Great company for our Expense Point system!
Vorteile
Easy to use. Easy to update whenever we need to.
Nachteile
Nothing. I have no comments right now. I would keep it as is.
Antwort von ExpensePoint
Dear Du,
On behalf of the ExpensePoint team, I would like to thank you for your generous review. 10/10 are nice numbers. Thank you. :) The benefits you have mentioned are why we created this expense management solution. We are so pleased that you are finding ExpensePoint great for Packaging Service Co., Inc. Thank you for being our client. We really appreciate your business.
Best wishes,
Sherry McKeen- V.P. Global Client Relations
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Navigate with Ease
Vorteile
I maintain ExpensePoint for multiple users. I find ease in entering report for each user and I am able to easily locate the report after it has been submitted. I also find the Receipt Wallet helpful. As the users I maintain turn in receipts I can keep them in an easily accessible place until I have all the receipts I need for the report. The Google map option is also a convenient way to have exact mileage for trips.
Nachteile
Once I learned the program I have had no issues.
Antwort von ExpensePoint
Dear Rosa,
Thank you so much for these wonderful comments about ExpensePoint. It is really pleasing to know that the software has all the flexibility that you need. We also love the Google map option. It makes reporting the mileage so easy. We really appreciate your business and appreciate your support by providing this superb review.
Sincerely,
Sherry McKeen VP-Global Client Relations
- Branche: Design
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Expense Point Review
Excellent, which is why I brought it with me to my new job!
Vorteile
I appreciate how easy this program is to use, it is very intuitive when it comes to building a report. For the behind the scenes things help is just a call away and everyone is very patient.
Nachteile
I would like to be able to delete a report when it is completely inaccurate and start over without being charged. Even though that rarely happens
Antwort von ExpensePoint
Dear Jayma,
Thank you so much for the amazing review. We are pleased that you took ExpensePoint to your new job and that you find it easy to use and our customer service of value. We are happy you are enjoying the system. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company.
Kind regards,
Sherry McKeen - Vice President - Global Client Relations
- Branche: Pharmazeutika
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Really great experience
ExpenesePoint has been really great to work with. [SENSITIVE CONTENT HIDDEN] was always responsive and did a great job answering our questions during the selection process. He didn't pressure us one way or the other, and made the selection process very comfortable. [SENSITIVE CONTENT HIDDEN] has been so great through implementation process and continued support with the product. She is always available and quick to offer a helping hand.
Vorteile
It's simple to use and straightforward. We're really looking forward to using the upcoming features to help streamline our processes.
Nachteile
So far, the software has worked really well for us.
Antwort von ExpensePoint
Dear Sara,
On behalf of the ExpensePoint team I would like to thank you for your generous review. We are happy that it has been a great experience for you, and that you find it easy to use. It is also great to know that ExpensePoint has streamlined processes for you. Thank you for your kind words about our team. I will be sure to let them know.
Respectfully yours,
Sherry McKeen VP-Global Client Relations
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Great value, fantastic customer support!
This has saved us time and money in the expense reporting process.
Vorteile
Easily adaptable for the specifics of our company.
Highly responsive customer support.
Intuitive application for staff to use.
The Receipt Wallet makes capturing expenses the easiest part of my job!
In researching a solution for our expense reporting, I am extremely satisfied that I chose ExpensePoint. It was the only application I found that incorporates everything I was looking for: high level reporting, automation, approval pathways, and ease of use for staff.
Antwort von ExpensePoint
Dear Andrea,
Thank you so much for your great feedback on ExpensePoint and in particular how the program has made things so much easier for everyone. Thank you for being our client and we look forward to a very long relationship with your company.
Kind regards,
Paul Ansloos
V.P. Global Sales & Marketing
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy Deployment Ever
We have moved our global expenses over to ExpensePoint at the beginning of the year. It has been a nice and easy transition, and the team at ExpensePoint has been extremely helpful throughout the entire process, and made it very easy and painless.
We've had a few challenges with handling multiple currencies on a world-wide basis but nothing major and all of our inquiries have been handled promptly.
The online training has been great and they have been very flexible about arranging training sessions for people in Australia, Europe, Asia and North America - always a challenge at the best of times!
Would highly recommend it to anyone considering a move to ExpensePoint!
Vorteile
Ease of use
Nachteile
Cloud-based - that isn't completely fair because we knew that, but having an offline mode for the mobile app would be very useful.
Antwort von ExpensePoint
Dear Graeme,
Thank you for your feedback on ExpensePoint. I am very pleased that your transition was smooth and that your international employees received the training and support that they needed. Thank you also for your feedback regarding the mobile having offline capabilities. Our team are looking at adding this feature in the future. We thank you for selecting us as your expense management solution and it is a privilege to have you as a client.
Kind regards,
Paul Ansloos
Director of Global Sales
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Love ExpensePoint
The Rep has been nothing but helpful, starting with initial conversations with staff members, to consistent support when I email her with questions. She is always so kind and quick to respond should I have any questions. ExpensePoint itself has worked very well with our Financial Software and am so happy to not be manually entering this information in on a monthly basis.
Vorteile
How simple it is for not only our users to manage their credit card purchases, but from an administrative standpoint it's so simple to review and approve.
Nachteile
Managing the user and permissions portal is sometimes a bit confusing, but nothing worthy of a formal complaint.
Antwort von ExpensePoint
Dear Angela,
Thank you so much for choosing ExpensePoint and for letting us know that you are loving it! We are pleased to know that you find it easy to use and it has simplified your submitting, reviewing and approving process. That is music to our ears. You are a valued customer and we look forward to continuing our work together.
Kindest regards,
Sherry McKeen- V.P. Global Client Relations
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Learning to use Expense Point
Once I reached out to get some training/assistance, the light bulb went on. I feel I can now have more accurate reports from staff, and we can all become more productive rather than spending time on clumsy expense reports.
Vorteile
Since I have started using Expense Point for staff , my processes have become easier. With the credit card integration, staff members will be less likely to overlook submitting an expense. My customer service representative is VERY helpful.
Nachteile
It is not really intuitive in learning some parts of the program. After some training, it becomes easier, but the training is necessary to use it to it's capability.
Antwort von ExpensePoint
Dear Rhonda,
Thank you for your wonderful review of ExpensePoint. I am really pleased that your expense report process has been enhanced by the program. I know as an administrator there are a few areas to learn about the program and one of the things we are going to be publishing soon is an Administrators Guide which will be accessible directly within the program. Also I know that you will be well supported by our amazing support team if ever you require some help. Thank you for choosing ExpensePoint; we really appreciate your business.
Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing.
- Branche: Hochschulbildung
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Efficient and Consolidated
Elegantly designed, and brilliantly constructed.
Vorteile
The software allows us to run a smooth expensing operation without the hassle of paper files. In and of itself, the interface is easily navigable to both front and back end users, allowing a pain free, expedited approval process. Additionally, ExpensePoint's phone application makes it easy to upload documents, approve transactions, and everything in between while on the go.
Nachteile
ExpensePoint does not have a centralized manual that users are able to reference. Even though there are short 'how-to' video clips, there are many details that are not explained, resulting in a mandatory customer service call.
Antwort von ExpensePoint
Dear Becky,
Thank you for your wonderful review of ExpensePoint. We really appreciate your feedback and are pleased that ExpensePoint is working really well for you and your team. Thank you comments regarding ExpensePoint being Elegantly designed and brilliantly constructed. This is a truly appreciated comment, one which I will pass along to our UI design and IT team.
I wanted to also acknowledge your comment about a centralized manual for employees and let you know that we working on releasing an Administrators guide which you will have access to and as well we are working on a FAQ so that users can search frequently asked questions within ExpensePoint. We can also create a custom user training video just for your employees. I'll have your customer relationship manager Kelly reach out to you regarding details on this. Finally, thank your for being our client; we really appreciate you business.
Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing.
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Quelle der Bewertung
I could not be happier!
I recomend this to all companies big and small. The ExpensePoint team goes the extra mile to bring you incredible service. In the past I have used other expense software and I have never seen such a pain free implementation process. My salesforce was able to do training from their pc's on recorded training and I did not loss and productivity. My accounting department is happy, and my employees are happy. Win win for me.
Vorteile
The features are exactly what I needed for my traveling workforce. I picked ExpensePoint because of it's ability to grow with the company and the knowledge that it is evoling to todays changing technology. My implementation not only got me started on creating that first report but gave me the knowledge to maintain the system on my own. When setting up the credit card transactions I was able to create the template in 15 minutes and import. My regular hour process of entering them is now gone and I can literally finish an expense report in minutes. The design of the system really does keep the end user in mind.
Nachteile
So far I have not found a single reason!
Antwort von ExpensePoint
Dear Mike,
Thank you for your great review of ExpensePoint. We are happy are enjoying the system. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with you and your company.
Kind regards,
Sherry McKeen - Vice President - Global Client Relations
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Quelle der Bewertung
Expense Point Increased our Efficiency
Our litigation consultants travel constantly and they generate a lot of expense transactions that have to be identified by client project and type of expense. They love consulting and don't like spending time on administrative tasks like expense processing. Expense Point allows us to capture expenses quickly and accurately with minimal effort from our employees. New employees pick up Expense Point quickly. Since it is web-based, updates are hardly noticed and employees can process their expenses anytime from anywhere. Our accounting team is able to review and approve expenses and download expenses into our time and billing system very efficiently. Receipts are easily retrieved. EP's Customer Service was excellent during our initial set-up - knowledgable and easy to work with. On those few occasions over the past 4 years when we have experienced problems, Customer Support has quickly resolved the issue. Overall, we have been able to reduce the time it takes us to process reimbursable expenses and reduce errors from mis-coding using a reasonably priced application that our employees find easy to use. Good all around.
Antwort von ExpensePoint
Hi Susan,
Thank you so much for your kind feedback about ExpensePoint and your experience with our support team. We certainly understand how busy your team of consultants can be so we are pleased that ExpensePoint is making the job of filing their expenses much easier.
We look forward to continuing to serve you and your company for many years to come and thank you for being our customer.
Kind regards,
Paul Ansloos
Dir. Global Sales
- Branche: Tiefbau
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Great software!
Gained lots of insight into where our money was going, and EP allows us to make decisions based on the actual data. We did not have this before
Vorteile
Ease of use, great customer support, works well with accounting software.Very customizable to our needs
Nachteile
Does not integrate to all accounting systems, hard to blame them for.
Antwort von ExpensePoint
Hi Arne,
Thanks for taking the time to review ExpensePoint. I'm thrilled you can use the data ExpensePoint provides to make informed business decisions. This is great! Thanks for your business.
Kind regards,
Sherry McKeen
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Quelle der Bewertung
Very good product & great customer service
I was tasked with looking into Expense Point for our company because we'd been using the product for several years, but the original administrator had long left the company and no one else had really dived into it. I couldn't find any user manuals, but what I did find was a contact name'.Theresa Hicock. I called her and explained the situation. Immediately, she answered several of my preliminary questions and sent me both an end-user manual and an administrator manual. She allowed me a couple of days to read through the publications and then we set up a training/Q&A time. She has been fabulous! She has helped me to not only clean up outstanding expense reports, update our users, categories, coding, etc., but to also upgrade our system to receipts imaging. She also delivered a personal tour of best practices with the system, along with some video links for training. We are now making plans to train our users to utilize the mobile app and receipts imaging. I have past experience with other expense reporting tools, but the customer service I've received from Expense Point (and particularly Theresa), as well as the product itself, has far surpassed my expectations!
Antwort von ExpensePoint
Dave, Thank you for submitting this great review of ExpensePoint and also your comments regarding Theresa. We are also very pleased that you have expanded the use of the system with receipt imaging and the mobile app; we know that this will streamline the process even more for your employees. Thank you for being our customer.
Kindest regards,
Paul Ansloos
Dir. Global Sales & Marketing
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Customer Service Great and Easy to get a hold of.
Vorteile
its very flexible to use and spend time one without repeating itself.
Nachteile
nothing really, some of the layout takes time to get use to.
Antwort von ExpensePoint
Dear Matt,
Thank you for your amazing review of ExpensePoint. We really appreciate your feedback, especially regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come.
Yours truly,
Sherry McKeen VP-Global Client Relations
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 2–10 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
ExpensePoint- Review
Excellent
Vorteile
Customer support, which is not needed often, is awesome. Theresa in particular rocks.
Nachteile
Not always the most intuitive for me navigate. Also, there are more bells and whistles than we need.
Antwort von ExpensePoint
Dear Rob,
Thank you for your amazing review of ExpensePoint. We really appreciate your feedback regarding your experience with our customer service team. I will be passing your review on to them. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come.
Yours truly,
Sherry McKeen VP-Global Client Relations
P.S.
We think Theresa rocks too!
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Water First
Very good. Our contact has been very helpful and accessible, she has answered every question quickly.
Vorteile
It's fairly easy to use, any issues have mostly been related to the complexity of our GL coding which has nothing to do with ExpensePoint.
Nachteile
The analysis capabilities could be more flexible. I would like to be able to add columns (data fields) to existing reports or create my own reports from scratch using any data field available but it seems limited at this point.
Antwort von ExpensePoint
Thanks for your review, Cindy. We appreciate your business. Thanks for the positive feedback regarding ease of use and the support you received in your onboarding. Please contact our support team to discuss the possibility of a customizable report for your needs. We would love to develop that for you.
Happy expense reporting!
Sherry McKeen
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
ExpensePoint Review
Exceptional! Especially with [SENSITIVE CONTENT HIDDEN] in the beginning and [SENSITIVE CONTENT HIDDEN] through to implementation. I have never worked with a more impressive, professional group of people!
Vorteile
Ease of use and overall attention to detail. This product has been thoroughly well thought out and designed. The reporting capabilities are outstanding!
Nachteile
At this time, there is nothing that I can think of.
In Betracht gezogene Alternativen
Emburse Expense Professional (formerly Certify Expense)Warum ExpensePoint gewählt wurde
The [SENSITIVE CONTENT HIDDEN] decided to politicize his company and began to blast out political candidate choice emails and we did not agree with that choice.Zuvor genutzte Software
ExpensifyGründe für den Wechsel zu ExpensePoint
Initial product presentation by [SENSITIVE CONTENT HIDDEN]. One of the best presentations I have ever sat through. Product features and cost.Antwort von ExpensePoint
Dear Greg,
Thank you for your growing review of ExpensePoint. We are happy Tubbesing Solutions LLC is enjoying the system. I will be sure to pass on your praise to our Solution Specialist who presented to you. We think she is awesome as well. Thank you for choosing ExpensePoint. We appreciate your business and look forward to a long relationship with your company.
Kind regards,
Sherry McKeen
Vice President - Global Client Relations
- Branche: Pharmazeutika
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
Anonomys
It would be helpful to have a step by step guide for how to fill out an expense report. The videos and training happen too fast and then we are left with questions after the training.
Would be helpful to have the training happen with clients live receipts.
CSR has been very helpful.
Vorteile
Ease of submitting expenses that are outside of American Express.
Nachteile
The uploading of receipts to reconcile American express is cumbersome.
It is difficult for Purchase orders that come in at different times, which are billed to AMX as they are received.. The receipt reader reads one total per receipt. So multiple copies of the same receipt are needed to reconcile the expense on one given order.
Antwort von ExpensePoint
Dear Olga,
Thank you for reviewing ExpensePoint. We are grateful for our clients and their feedback. Your recommendation regarding training is a good idea. We are in the process of updating and expending some of our training tools. Please do not hesitate to reach out for customer service. We love to give hands on support to our clients when they need it, whether it be a front end user or an administrator. Thank you for choosing ExpensePoint as your automated expense reporting solution.
Best regards,
Sherry McKeen VP-Global Client Relations
- Branche: Maschinerie
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Great program for keeping track of your expenses!
Vorteile
The ease of use is the best part of this program. Once you learn how to use it you are golden. It really helped streamline reporting my expenses.
Nachteile
The training could be improved a little. I am pretty computer literate, but required additional help from a user before I got the hang of it.
Antwort von ExpensePoint
Dear valued customer,
Thank you for your review of ExpensePoint. We are encouraged that our expense management solution has streamlined your reporting process. Thank you for your feedback about the training. I will pass it on to our Implementation Department and we will look for ways to improve. Our customers are golden! So thanks for letting us know how things are going.
Sincerely,
Sherry McKeen- V. P. Global Client Relations
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Review
Super interactions. Extremely knowledgeable, attentive and communicative team. Really made this an extremely easy tool to get up and running. Well done [SENSITIVE CONTENT HIDDEN]!
Vorteile
Navigation, functionality of the app, ease of rollout
Nachteile
Data integration with VISA took longer than expected, but was delivered on time. Not Expense Point issues, entirely on card issuer.
In Betracht gezogene Alternativen
BaswareGründe für den Wechsel zu ExpensePoint
Lower on-going cost, no upfront out layAntwort von ExpensePoint
Dear Stephen,
Thank you for your kind review of ExpensePoint. We love 10/10! I am pleased that you are finding the system easy to navigate and especially how easy you found it to have Expensepoint up and running. Thank you for being our client. Have a great day.
With appreciation,
Sherry McKeen VP-Global Client Relations
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy to use. Great help with installation and configuration
Vorteile
The timely response from the installation team to resolve initial configuration issues.
Nachteile
Difficulty in importing the data into our financial system. To be fair, most of the issues have been with our financial accounting software.
Antwort von ExpensePoint
Dear Ernie,
Thank you for your kind review of ExpensePoint. I am pleased that you are finding the system user friendly and that your experience with our support team in the implementation was a positive one. Thank you for being our client.
Kind regards,
Sherry McKeen VP-Global Client Relations
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Expense Point Implementation
Vorteile
Ease of use. Initial set up was not difficult.
Nachteile
Set-up documentation is lacking. Basic set up information is not available.
Antwort von ExpensePoint
Dear Leslie,
Thank you for reviewing ExpensePoint and your comment regarding support documents for implementation. This is something that we are working on to improve our implementation experience. Thanks for choosing us.
Respectfully yours,
Sherry McKeen – VP-Global Client Relations
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Customer Service and Technical Training at its B E S T ! ! !
Vorteile
The software itself has an easy-to-use desktop and mobile interface. You can use the software via web or download the desktop app for quick access. My company's application was slightly different from common use and the team at ExpensePoint quickly assessed the need and manipulated the program to best fit. Not only that, they continuously trained us on using the program AND were quick to troubleshoot anything that did quite work with the manipulated features.
Nachteile
Unfortunately, it is a stretch to find a con, but as a team we agreed that being logged out after 5 to 10 mins of no activity.
Antwort von ExpensePoint
Dear Josh
Thanks you for the great review of ExpensePoint. I am really pleased that we were able to accommodate and customize ExpensePoint to you company¿s unique needs. I will also pass along your comments to your ExpensePoint team members.
Thank you for choosing ExpensePoint as your expense management system and thank you for being our client. We look forward to providing expense management services to you for many years to come.
Kind regards
Paul Ansloos - Vice President Global Sales & Marketing.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Very great tool and great team
I get the expense report from the staff and visa reconciliation done a lot faster. People love the fact that they don,t lose their receipts anymore, which also helps save everyone a lot of time.
Vorteile
Very great and complete expense report tool. Wallet options, receipts readers, credit card integrations are all great tools that make save a lot of time. The app is very user friendly and straight-forward. Customer service and Professional services are very helpful and responsive.
Nachteile
Web-based software is a bit slow and could be more userfriendly and the process for recording expense reports in accounting would deserve some work
Antwort von ExpensePoint
Dear Mathieu,
Thank you for the great review of ExpensePoint. We really appreciate the great feedback. I am happy to hear that the system is really simplifying your employee expense reporting process especially now that you have your credit card transactions coming in. It definitely is a nice feature and help you to reconcile your monthly credit card statements. Thank you for choosing ExpensePoint we really appreciate your business.
Kind regards,
Paul Ansloos - Senior Vice President - Global Sales & Marketing.
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Quelle der Bewertung
Thank You So Much! Wonderful Tool!
We have moved from old style spreadsheet expense reporting to ExpensePoint and we are very happy. After much research and reviewing at least 10 other programs, ExpensePoint overall rated 5 out of 5 stars with great reviews. They are well established and, from what I found, are the leaders in expense reporting having been founded in the year 2000. You can expect affordable price, free implementation, free line support and free training (as many sessions as your company or staff needs). The features are extremely user friendly and best of all .the Customer Support is exceptional. Although we are a small company, there were many variances required in the initial set-up. The ExpensePoint support team always had a solution for each and every circumstance and helped me out each step of the way. They are always happy to assist and reply extremely promptly to any request or question. I have nothing but good things to say about ExpensePoint and about the support team at ExpensePoint. Thank you so much for all of your help and assistance. I would recommend ExpensePoint to anyone who is interested in streamlining their expense reporting and finding a great tool for expense analysis.
Antwort von ExpensePoint
Deborah, Thank you so much for the great review of ExpensePoint; we really appreciate it. We are very thankful that you chose our company to manage your employee expense reporting and we look forward to a very long lasting relationship with Martine's Wines.
Best regards,
Paul Ansloos
Dir. Global Sales & Marketing
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to use
Overall experience was great , very satisfied with the training and respond to emails and calls if any questions.
The implementation was s smooth process there was no hiccups or employee complaints
Vorteile
Easy to use
Reporting
smooth Implementation
Tracking of expenses
Nachteile
Unfortunately we were unable to use the automatic ACH payment due to some requirements which the company was not ale to provide because of confidentiality
Antwort von ExpensePoint
Dear Ronita,
On behalf of the ExpensePoint team I would like to thank you for your great review. We created this expense management solution to help businesses save time and have seamless process for expense management. We are pleased that your experience with implementation was helpful and efficient. Have a great day.
Respectfully yours,
Sherry McKeen
VP-Global Client Relations
- Branche: Molkerei
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Great service
Had a small issue finding a charge, The rep was very helpful and fast to respond. Issue fixed.
Vorteile
easy of use, overall this is a great program
Nachteile
Nothing at this point. We have been using the program about a year.
Antwort von ExpensePoint
Dear Mike,
Thank you for your wonderful review of ExpensePoint. I really appreciate your great feedback and really pleased to know that you are really liking the program. Thank you also for being our customer.
p.s. I'm a big fan of Dippin Dots Ice Cream ;-)
Kind regards,
Paul Ansloos - V.P. Global Sales & Marketing
- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Weitere für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Assistant Controller
I love is the Customer Support, always a pleasure to work with!!
Vorteile
Clean expense reports with the correct gl distribution
Nachteile
sometimes, IT has to be called to assist individuals with system upgrades.
which might actually be an issue on our side.
Antwort von ExpensePoint
Dear Toni,
Thank you for your amazing review of ExpensePoint. I am pleased that you are finding the system helpful for cleaning up your expense report process. In addition, I am glad to know your experience with our customer service was favorable. I will pass on the positive feedback. Have a great day.
With appreciation,
Sherry McKeen VP-Global Client Relations
- Branche: Finanzdienstleistungen
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great software that doesn't break the bank
Vorteile
Receipt reader is excellent. Saves time not having to enter all the data. Like the workflow and approval process - makes managing expenses easier. The reports are excellent and can be run with or without a copy of the receipt. Support is top notch. Whenever I have a question they are ready to answer.
Nachteile
Speed can be an issue if you use Edge. Not an issue on Chrome. Other than that, I have had no issues with the software.
Antwort von ExpensePoint
Dear Marc,
Thank you for your great review of ExpensePoint. I am really pleased that the program is simplifying your employee expense reporting process. Thank you for your great comments regarding our support. They are a great team and passionate about serving our clients. I will be passing your comments onto them. Thank you for also choosing ExpensePoint and being our client.
Kind regards,
Paul Ansloos - Vice President Global Sales & Marketing
- Branche: Import und Export
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Awesome Tool
Great time-saver for both user and admin. Great support, easy training, great price, easy to navigate, reps less likely to loose receipts!
Vorteile
Great Support! CSR has always been there to assist in any way necessary! Easy to use for both user and admin, affordable, built-in training and such a time-saver for everyone!
Nachteile
Sometimes a bit slow but overall a great software.
Antwort von ExpensePoint
Dear Deborah,
Wow! What a kind review. It is great to hear that ExpensePoint has been a time-saver for both your users and admin. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come.
Yours truly,
Sherry McKeen VP-Global Client Relations
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Expenses for Executive
It is a very good software to work on and if there is any trouble the support office / agent are very helpful. I recently has some issues and the support agent was very patient and helpful.
Vorteile
I like the wallet receipt. It is nice to go paperless.
Nachteile
The conversion from US Dollars to Canadian Dollars how accurate is it?
Antwort von ExpensePoint
Dear Reema,
Your review of ExpensePoint is important to us. I especially appreciate your remarks about the Receipt Wallet. I'm glad you are enjoying going paperless. It makes expense reporting so much easier for everyone involved in the process. Thank you for the positive comments about our service team. I will be sure to forward them on to our team. In regards to the conversion from U.S to Canadian dollars, I can assure you it is accurate. However your credit card company may be charging you a premium. Thank you for choosing ExpensePoint as your automated expense reporting solution.
Best regards,
Sherry McKeen VP-Global Client Relations
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Quelle der Bewertung
Outstanding expense management program!
We began using Expense Point in 2009. From the start it has been an OUTSTANDING expense management program. I recently had a few questions about some of the features. I spoke with
Eva Gao. She is very knowledgeable, helpful and courteous. She quickly gave me some solutions it would have taken me a long time to figure out. She is a great asset to your company. Feel free to contact me.
Best regards,
Jim Cyr
206-300-9545
Antwort von ExpensePoint
Jim, Thank you for submitting an excellent review for ExpensePoint and your comments about Eva. We are thankful that you are our client and I look forward to serving you long into the future.
Kindest regards,
Paul Ansloos
Dir. Global Sales and Marketing
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
From Excel to ExpensePoint
ExpensePoint is streamlining our team's ability to easily submit, review, and approve expense reports. We are able to get consistent reports that are easy to read and understand - and the dashboard information showing expense breakdowns is great. It's a really useful system at an attractive price point.
Vorteile
I love the amount of time the software saves our accounting folks. No longer do we have to try and reformat multiple spreadsheets to get a consistent expense report from each employee. ExpensePoint has made our team more efficient, happier people. AND - they are growing back the hair they pulled out when using our old manual system!
Nachteile
I think the User Permissions configuration section is a bit confusing. I'm not sure why someone would also check the box to deny access on an individual level, when the box is already checked to deny access per the group permissions. Or maybe I don't fully understand what the columns in this section mean.
Antwort von ExpensePoint
Hello Amber,
Thank you so much for reviewing ExpensePoint. It is music to our ears to hear that it is saving you time, is more efficient than endless spreadsheets and is streamlining your processes. The affordability of ExpensePoint is also very important to us. There is a little bit of a learning curve for User Permissions. Our support specialists would be happy to help and give you a refresher. I will have one of them reach out to you. Thank you for choosing ExpensePoint as your expense management system. We look forward to providing you with the very best of employee expense report automation for many years to come.
Yours truly,
Sherry McKeen VP-Global Client Relations
- Branche: Verpackung und Container
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Expensepoint Review
We had been using Excel/printed reports to submit expenses with copies of receipts. Took much longer to review and summarize.
Vorteile
Ease of use. Receipt wallet is great. Straightforward for users. Accounting department can process reports much faster do to software summarizing GL accounts.
Nachteile
Nothing so far. Website and app are both very easy to navigate.
Antwort von ExpensePoint
Dear Michael,
Thank you for your great review of ExpensePoint. We are happy that you are enjoying the system. We want our users to have a solution that is easy to use, easy to implement and easy to administrate, so your feedback helps us know we are accomplishing those goals. We are glad to know that using ExpensePoint has saved time for Tecnocap LLC. Thanks you for choosing us. We appreciate your business.
Kindest regards,
Sherry McKeen - Vice President - Global Client Relations
- Branche: Bau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Eficaz
Muy recomendable
Vorteile
Lo que más me gustó es que es rápido y tiene herramientas faciles de usar
Nachteile
Quizás un tutorial explicativo del contenido
Antwort von ExpensePoint
Hello Cristina,
We at ExpensePoint are happy to offer our service to your company. We know that the construction industry is fast-paced, and having a quick and easy tool is essential. Thank you for this review. We are working on improving our support materials to improve your onboarding experience.
Kind regards,
Sherry McKeen
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Great Software
Very easy to implement the system, it fit in really well with our organisation. [SENSITIVE CONTENT HIDDEN] was fantastic to work with, very helpful with my multiple questions, The training with [SENSITIVE CONTENT HIDDEN] and our staff, done over a number of sessions, was completed with ease, and everyone seems to be working on the system really well.
Vorteile
Very easy to use, and very customisable. The phone app works great for all main users, especially the receipt reader, and the desktop app is very useful for those in Accounts, to manage the system on a day to day basis. The range of reports available is fantastic!
Nachteile
A feature for employees to track their own mileage would be handy
Antwort von ExpensePoint
Dear Siobhan,
Thank you for taking the time to review ExpensePoint so favorably. We are happy to know that your company enjoys using the Receipt Reader feature and your accounting team finds the desktop app useful. Knowing that these functions are making your life easier and expense approving more efficient is a great encouragement to us. We appreciate your business and look forward to a long relationship with your company. I will be sure to pass on your kind words to our support team.
Sincerely,
Sherry McKeen - Vice President - Global Client Relations
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Quelle der Bewertung
ExpensePoint - T&E System
ExpensePoint integrated travel and expense software solution helped us save time and control spending ' from pre-trip approval all the way through payment and reporting. The integration created a very friendly and convenient process for staff members who submit expense reports, and it alleviates the workload of the finance staff, and the electronic process supports our goal of reducing our consumption of paper. Furthermore:
' The system helped all approvers reduce errors
' Our organization's T&E policies are configured into the solution
' Reporting and visibility: our personalized dashboard gives us extraordinary visibility over all information on travel & expense
' Provided flexible training options that can be tailored to meet our users' individual needs a and timelines
' Free our IT office to manage our technology instead of training our users on the system
' Immediate realization of ROI
We were able to deploy the software very quickly. The on-going support has been excellent. Software exceeded original expectations
Antwort von ExpensePoint
Dear George,
Thank you for your kind review of ExpensePoint. I am pleased that you are finding the system helpful for your business. Customer service is an important focus of our work, so to know that you thought it was excellent is very rewarding. Thanks for your business.
With appreciation,
Sherry McKeen VP-Global Client Relations
- Branche: Konsumgüter
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Amazing Expense Program! Easy to use with incredible customer service!
I would highly recommend this program to anyone interested in a new expense report program! Their product and customer service in unbeatable!
Vorteile
This program is very easy to use for both accounting, and expense users! Ability to customize and update the program to fit your individual needs, at any time. Impeccable customer service! Our customer service rep, has gone above and beyond for us! She has been incredibly helpful from setup and throughout our time using the program!
Nachteile
No cons yet! Just wish we would have implemented this program a long time ago!
Antwort von ExpensePoint
Dear Jenny,
Thank you for wonderful 5 star review of ExpensePoint and in particular your highlighting of our customer service team. I will be sure to pass along your comments to them.
Also, thank you for choosing ExpensePoint as your expense management solution for Taphandles, LLC. We look forward to a long lasting relationship and being your expense management partner.
Kind regards,
Paul Ansloos - Vice President, Global Sales & Marketing.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
A great time saver
Previously, our organization was stuck in a paper-driven process. We were nearing the opening of another location which would cause us to spend way too much time and resources to transport expense reports from one location to the other. ExpensePoint has eliminated that entire process by allowing our staff to be literally anywhere on the globe and still be timely with reports. Not to mention, the headaches saved for administrative staff to chase down someone to approve reports. Now our staff can focus more on mission and vision!
Vorteile
Simplicity of coding expenses.
Nachteile
Inability to store receipts prior to credit card transactions posting to a user's account.
Antwort von ExpensePoint
Dear Greg,
Thank you for the excellent feedback for ExpensePoint. We are really glad that this has made your expense reporting process easier for all of your staff. Thank you also for your comment about not having the ability to store your receipts while waiting for your credit card charges to come through. Good news coming on that front, as we are soon to launch the ExpensePoint 'Receipt Wallet'. This will allow users to store their receipts within their ExpensePoint wallet and also even forward emailed receipts to the wallet also. We will be making an announcement soon. Thank you also for being our client.
Kind regards,
Paul
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Quelle der Bewertung
ExpensePoint has reduced administration and drastically imporved our expense management process
Our existing manual expense reimbursement process was time consuming, open for errors and required considerable administration. Our company was growing with staff in 4 different states and Mexico so we made the decision to move to a more automated method to submit, approve and process expenses.
We reviewed over 5 different options and made the decision to go with ExpensePoint. All aspects of the system are proving to be excellent. The user front end, the approval and payment process and the reports for financial administration are excellent and very flexible. Our remote users particularly like the smartphone app interface.
The ExpensePoint team have been an excellent resource and support through all stages of implementation. The helped set up the system and trained our users.
We are very happy with our new expense processing procedure which is based around ExpensePoint.
Antwort von ExpensePoint
Dear Chris,
Thank you so much for sharing your review of ExpensePoint. We are really happy that you and your colleagues are finding it easy to use. We know as a company that there are other competitive offerings to choose from as you mentioned you looked at 5 in total, and we are very pleased and honored that you chose ExpensePoint. We look forward to continuing to providing you the very best in automated employee expense reporting.
Warm regards,
Paul Ansloos
Dir. Global Sales
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
From the first phone call to demo the product to implementation has been nothing but amazing.
Vorteile
It is very easy to use and having the Receipt Wallet for employees cuts down on receipts being lost or misplaced. Being able to have access to ExpensePoint 24/7 using the desktop or mobile app makes tracking and filing expenses a breeze. This is a great product and everyone is helpful and friendly.
Nachteile
Unfortunately, I have not found one. The system and access are very user friendly and make our jobs easier.
Antwort von ExpensePoint
Dear Susan.
Thank you so much for your great feedback regarding ExpensePoint. It makes us all really smile when we receive excellent feedback, not only about ExpensePoint and how it is streamlining your expense reporting process, but also your overall experience from your initial phone call, program demo and your system implementation. I will be sharing this feedback with your ExpensePoint team. Welcome to the ExpensePoint family, and thank you for choosing us. Your business means a lot to us.
Warm regards,
Paul Ansloos - Vice President - Global Sales & Marketing.
- Branche: Bankwesen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Best Implementation Process
So far the experience has been great. The support staff have been excellent and [SENSITIVE CONTENT HIDDEN] is 100% the reason I am recommending this software to others.
Vorteile
The software is very intuitive to use and the functionality just makes sense.
Nachteile
Understanding which reports to create/use to facilitate back-end accounting.
Antwort von ExpensePoint
Dear Paul,
Thank you for taking the time to provide a review for ExpensePoint. I am pleased that everything is going well and want to thank you for your great comments regarding our support. We know how important it is to ensure that our clients receive the support that they need. I will certainly pass on the appreciation. Finally, thank you for choosing ExpensePoint and for being our client; we really appreciate it.
Respectfully yours,
Sherry McKeen VP-Global Client Relations
- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
We are happy with ExpensePoint
Our outside sales force uses ExpensePoint to report in conjunction with their AMEX card activity.
Vorteile
Ease of use. It is easy to train new employees on ExpensePoint.
Nachteile
Map making is not as detailed as we would prefer.
Antwort von ExpensePoint
Dear Mike,
Thanks for the amazing review. I am so pleased that you are happy with ExpensePoint and you have found it easy to use and the training helpful. You will be happy to know that we are making some improvements to our map feature for mileage. It will be available in 2019 Q4. Thank you for being our client. Have a great day.
With appreciation,
Sherry McKeen VP-Global Client Relations
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Quelle der Bewertung
Exceptional Expense Management System
I highly recommend this product if you want a very easy product that is dynamic, easy to implement and very customizable. The support staff is fantastic and over the years have addressed all our concerns quickly and efficiently..
Vorteile
Expensepoint is one of the best expense management systems we have used. The best feature in my opinion in the ability to import directly from American Express. As a user with sometimes a hundred or so charges per month it makes my life much easier. The offline access is a huge plus as you can work virtually anywhere and sync your entries. Auto GL coding, Lockout Capability, Multi-Level Routing is a huge plus. Setup is a breeze as is adding users as needed.
Nachteile
Not many that I can think of. It would be nice to be able to scan a receipt and have the system OCR and capture the expense items. Also a one touch import from credit cards would be nice in the application rather than having to download and import.
Antwort von ExpensePoint
Dear Glen,
Thanks for the review! We appreciate your feedback and thank you for being our customer.
Kind regards,
Sherry McKeen - Vice President - Global Client Relations
- Branche: Pharmazeutika
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Kelly is very supportive and patient in assisting us in our queries. The system is user-friendl...
This makes the approval of transaction faster and easy to monitor
Vorteile
Once the functions of the software have been discussed, it is easy for the admin to navigate and customize depending on the Company needs. The software is very flexible and easy to use both for the admin and users. It can be accessed anywhere as long you have internet and gadget. Admin can see Everyone's report even those which are not submitted yet.
Nachteile
It heavily rely on the internet, that is why we advise the users to get stable internet connection so they will not be interrupted.
Antwort von ExpensePoint
Dear Winnie,
Thank you for your great review of ExpensePoint; we really appreciate it. It is great to hear that you find it easy to navigate through the system and to also customize the system to address your company's needs. We welcome you and HI-Eisai to the ExpensePoint family. Thank you for being our customer.
Kind regards,
Paul Ansloos
SVP - Global Sales and Marketing.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
A life saver!
It reads email attachments, receipts, everything. It's very easy to use and it makes your life so much easier! Plus, they have a wonderful support team that responds to all inquiries within the hour. Thank you! We honestly couldn't be happier!
Vorteile
It's so user-friendly! Everything is so well organized with invoices attached to each expense. Makes it really easy to go through the expenses.
Nachteile
I haven't really run into any issues so far.
Antwort von ExpensePoint
Dear Jelena,
Thank you for your great review of ExpensePoint; we are really happy that you are enjoying the system. Thank you also for choosing ExpensePoint; we appreciate your business and and look forward to a very long relationship with you and your company.
Kind regards,
Paul Ansloos - Vice President - Global Sales & Marketing.