4,4
Gesamtbewertung
Bewertungen

4,4
Gesamtbewertung
Bewertungen

Über HotelFriend

HotelFriend ist ein cloudbasiertes Immobilien-Management-System, das kleine bis mittlere Hotels bei der Reservierung und Zimmerverwaltung unterstützt. Zu den wichtigsten Funktionen gehören Online-Buchungen, Preisverwaltung, Gästeverwaltung und Buchhaltung.  Die Anwendung hat ein Front-Desk-Modul, das die Gästeverwaltung für Hotelketten zentralisiert und Managenden einen Überblick über die Verfügbarkeit und den Preis jedes Zimmers bietet. Die Teams können das Channel-Management-Tool verwenden, um Pakete festzulegen und die Anzahl der verfügbaren Zimmer in beliebten Online-Reisebuchungssystemen zu aktualisieren. Die Reservierungsfunktion hilft den Teams bei der Verwaltung der Buchungsphasen und bietet Benachrichtigungen zu Zahlungen. HotelFriend enthält ein Preisverwaltungsmodul, mit dem Hoteliers mehrere Tarifpläne hinzufügen und saisonale Raten festlegen können. Die Lösung ist als monatliches Abonnement verfügbar und der Support erfolgt per Telefon. E-Mail und Live-Chat.
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HotelFriend Video
HotelFriend Software - 1 - Vorschau
HotelFriend Software - 2 - Vorschau
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HotelFriend Software - 4 - Vorschau
HotelFriend Software - 5 - Vorschau

HotelFriend Preis

HotelFriend bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von HotelFriend ist ab 64,00 €/Monat verfügbar.

Startpreis:
64,00 €/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

Alternativen für HotelFriend

HotelFriend Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,1
Funktionalität
4,3
Bedienkomfort
4,3
Kundenbetreuung
4,6
5 von 16 Bewertungen Alle Bewertungen anzeigen
Alexander
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
2
Bedienkomfort
1
Kundenbetreuung
4

2
Bewertet am 14.3.2024

Umständlich, verbuggt und nicht up to date

HF ist ein Programm wie man es als Hotel nicht gebrauchen kann. Rechnungen können nicht geändert werden, Zahlungen müssen immer vollständig zurück erstattet werden, es ist nicht möglich nachträglich Discounts zu geben oder ein Frühstück zu entfernen ohne die Zahlung vollständig zu stornieren und im Anschluss nochmal zu belasten (völlig realitätsfern). Rechnungen werden zudem automatisch ausgestellt wenn der Gast sich seinen Kontostand in der App ansieht, was erneut zu Problemen führt wenn er keine Rechnungsadresse angegeben hat. Self Checkin Kiosk stürzt regelmässig beim CheckIn Prozess ab und die Gäste können den Prozess nicht mehr neu starten weil der Code pro Reservierung nur ein einziges Mal fuktioniert.
Abgesehen Davon ist es völlig verbuggt, Leistungen werden bei Zimmerumzug einfsch mehrfach aufgebucht, Preise geändert etc. pp.

Vorteile

Im Verkaufsgespräch wurden viele tolle Sachen versprochen. Von Webbapp über Self Checkin etc pp

Nachteile

Die versprochene Anbindung an die GDS Systeme ist nicht existent und wird nie kommen weil der integrierte Channel Manager viel zu alt ist.

In Betracht gezogene Alternativen

Mews

Gründe für den Wechsel zu HotelFriend

Wir sind nach 2 Monaten direkt wieder weggewechselt. Wir haben durch die Benutzung vin Hf zu viel Geld verloren mangels Connectivität und weil wir Geld zurückerstatten mussten für eine Rechnungakorrektur.
Adrian
Adrian
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 4.9.2023

Invoice Management Optimized for Tax Compliance

The HotelFriend Property Management System (PMS) has proven to be immensely beneficial for our hotel. It has significantly aided us in the efficient management of invoices and taxes, ensuring that we comply with all relevant regulations and requirements. Based on such positive experience, I can wholeheartedly recommend HotelFriend to other businesses seeking a reliable and compliant solution for their property management needs.

Vorteile

Our hotel, located in Beverly Hills, required a solution to effectively manage invoices and payments in compliance with local tax laws. HotelFriend has proven to be highly proficient in this aspect. It was recommended to me by a colleague who described it as a German software well-versed in local invoicing requirements, and I can confirm that this description is entirely accurate.HotelFriend not only keeps abreast of regulatory changes but also offers a range of customization options for invoices. They adeptly handle VAT rates that align with German specifications, including City Tax. Additionally, their integrations simplify compliance with kassensichv, eliminating the need for additional hardware. We've been utilizing HotelFriend's services for two years, and our experience has been exceptionally satisfying.

Nachteile

There was a problem where the Booking Engine wouldn't show vouchers unless you selected a date. In any case, HotelFriend got it fixed in the following update.

In Betracht gezogene Alternativen

Oracle Primavera Cloud, Buildium, TallyPrime und Mews

Warum HotelFriend gewählt wurde

Sihot exhibited noticeable performance issues, with a considerable lag in its responsiveness. Moreover, its user interface proved to be quite perplexing, making it challenging for users to navigate and carry out tasks efficiently. To compound matters, the software frequently experienced crashes, resulting in not only disruptions but also significant data losses for users. These combined shortcomings had a notable impact on the overall user experience and productivity, highlighting the need for a more reliable and user-friendly solution.

Zuvor genutzte Software

protel PMS

Gründe für den Wechsel zu HotelFriend

This has been based on multplie factors such as it's user-friendly interface, cost-effectiveness, responsive customer support, scalability, integration capabilities, positive reputation and reviews, compliance with regulations, customization options, trial experiences, and overall perceived value, all of which collectively make HotelFriend the preferred solution after trying other software as well.
Andrew
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.5.2023

Cost-effective, user-friendly, no crashes

HotelFriend helps us manage our hotel business without any problems. The system is easy to use, and everything works well together. If we have any problems, the team is always ready to help us fix them. Although there were some minor issues with reports, the HotelFriend team was able to fix them quickly. I would recommend HotelFriend to any one who wants good and affordable system to manage their hotel.

Vorteile

The PMS is easy to use. We learned the interface in a short time and had no problem coaching new staff. The best thing is that the booking engine, channel manager and the system work together perfectly with no crashes. We can actually do our job instead of dealing with errors, which was a common thing with old software.Easy setup and many customization features. Automation of recurring tasks. Good responsive support, they always listen and take your feedback into consideration.

Nachteile

There were some problems with layout of financial reports but they already fixed this in a new update.

In Betracht gezogene Alternativen

Cloudbeds

Warum HotelFriend gewählt wurde

My old system had poor reports feature, API integrations simply did not work and their response time was way too slow.

Zuvor genutzte Software

protel PMS

Gründe für den Wechsel zu HotelFriend

It offers all features I need for a good price
Navid
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
1
Bedienkomfort
1
Kundenbetreuung
4

1
Bewertet am 5.1.2020

Weird Pricing, Suffering from bugs

We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems.

Vorteile

We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed.

- Well Designed UI
- Great Customer Support

Nachteile

There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under:

- Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry.

- Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it.

- Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues.

- App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened.

- FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying.

- Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that.

In Betracht gezogene Alternativen

Cloudbeds, Clock PMS und Mews

Zuvor genutzte Software

Beds24

Gründe für den Wechsel zu HotelFriend

Because they miss promoted their product.

Antwort von HotelFriend

Dear Navid,

We appreciate every client and are grateful for your feedback, regardless of whether they are positive or negative.

We're sorry your experience didn't match your expectations. Yet, it was an uncommon instance.

Over the past few months, we made every effort to improve the service: we have extended the trial period for 2 properties; you were provided with a discount price, even though the promo offer has ended; multi-property and Mobile Concierge has been provided for free; we implemented most of your requests which are now live, as well as helped you solve daily issues...

Unfortunately, this was not enough to keep you among our satisfied customers.

Thanks for your opinion.

Kind regards,
HotelFriend team

Beantwortet am 19.2.2020
Paul
Paul
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 27.9.2023

Keep doing awesome products

The preparation and backing gave were outstanding, and their help during the booking motor arrangement was important. The PMS is easy to understand, and the arrangement was both quick and inconvenience free.

Vorteile

The product is easy to understand, constantly improving with engineer refreshes. Preparing new staff is a breeze thanks to adequate learning materials like recordings and guidelines, and it was quickly introduced in our inn without the requirement for additional equipment buys, requiring only one day to set up.

Nachteile

We'd see the value in the expansion of variety coded need task checking for our upkeep group. Other than that, we have no worries.

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