Über Zoho Desk
Zoho Desk Preis
Zoho Desk bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Zoho Desk ist ab 14,00 €/Monat verfügbar.
Alternativen für Zoho Desk
Zoho Desk Erfahrungen
Funktionsbewertung
- Branche: Gastgewerbe
- Unternehmensgröße: 51-200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Wir sind soweit zufrieden testen gerade
Wir sind soweit sehr zufrieden und für unsere Zwecke ist das eine sehr gute Software
Vorteile
Dass man viele Möglichkeiten hat und sich relativ schnell in die Software einfindet
Nachteile
Die Stimme der anrufaufzeichnung klingt meist etwas Roboter mäßig aber nicht schlimm
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
The gold standard in customer service!
Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.
Vorteile
Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.
Nachteile
If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Zoho - One of the best ticket systems around
The initial setup was quick and easy, and since then it has been very smooth. The team enjoy using the software, the customers are feeling the benefit of the reliable ticket features.
Vorteile
The best bit about the software is that my team enjoy using it. It's user friendly, and visually appealing. The setup was also very pain free. Couple hours and we were ready to go.
Nachteile
We miss the FAQ's section of our previous helpdesk supplier. This is so handy and is really something that needs adding to Zoho.
In Betracht gezogene Alternativen
Zendesk SuiteWarum Zoho Desk gewählt wurde
Our contract had expired with our previous provider, and we felt we wanted a fresher change.Gründe für den Wechsel zu Zoho Desk
The price was a deciding factor, and the support offered.
- Branche: Bildungsmanagement
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Cheap CRM for Startups -Easy to use.
Vorteile
The software is very easy to use, doesn't require training for the team.
Nachteile
Reporting system is not very robust, AI layer is also very basic.
In Betracht gezogene Alternativen
HubSpot CRMWarum Zoho Desk gewählt wurde
Needed more features mainly query identification and TAT setting for each type if query.Zuvor genutzte Software
Zendesk Suite- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 201-500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Helpdesk internal ticketing system - life changing!
Our business has found that Zoho Desk has even more functionality than we thought. We are able to add several departments to make our work much more efficient thanks to Zoho desk!
Vorteile
We have started using Zoho desk and love it. It has way more functionality than SysAid and is way cheaper!
Nachteile
My only complaint about the software is that it is kind of difficult to set up initially.
