Shippo

Vorteile

Shippo has a user-friendly dashboard and strong integration with ecommerce platforms; I can see all my orders in one place. In addition, the tracking api updates frequently so my customers can see real-time information.

Nachteile

Out of the box the integration with WooCommerce does not provide live shipping quotes. I can use a third-party plugin to do this, but then I'm paying for the plugin plus Shippo. That's my second issue: Shippo charges $20/mo. and up for their platform, unless your package count is pretty low.

Vorteile

Excellent interface. Good customer service when I did have issues.

Nachteile

It was free for unlimited labels (extra features did cost more but I only needed the basics) and then they switched to only 30 per month for the free service. I still use those 30, but then switch to other clients for the rest of the month. I hope this changes back.

Vorteile

Their carrier negotiated rates are the best we've found. The API works well and makes it easy to compare rates and ship internationally. Support is generally pretty good

Nachteile

The web portal is much worse than Shipstations. They also do a bad job of associating orders with shipments and viewing things you do via the API in the web portal.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Shippo

Vorteile

Low cost Shipping
Comparison of Choices by vendor and duration

Nachteile

Insurance of no value when damage is not visible but internal

Vorteile

sync with our online Square store orders

Nachteile

Shippo's removal of immediate chat help. it is no good to have to a day to resolve an issue! our customers demand timely shipping!

Vorteile

Shippo makes it so easy to send a package. I like that you can get a shipping quote from multiple shipping companies.

Nachteile

I did not use two labels. They say I have been refunded, but the money is not in my account. There is no phone number to call, and I have been back and forth through email multiple times and they just give me the runaround.

Vorteile

It’s pretty simple to use and integrated well with BigCommerce.

Nachteile

I was overcharged and after a 9 month ‘investigation’, they deemed my dispute unsuccessful.

Vorteile

Shippo has made sending our clients Checks, Paperwork and other otherwise critical documents that need to be physically sent to our clients stress free. We can sleep well at night knowing that Shippo's tools will keep us covered! The ease of use in comparing shipping rates makes it super easy for our Accounting team to use as well.

Nachteile

The shipment summaries can sometimes lack the granularity neccesary to file it away in our other systems such as airtables, however all things considered this is a super small issue!

Vorteile

It is easy to use and don’t have to be real tech savvy once you get your account set up

Nachteile

Wish they had a better onboarding process or a rep that you dealt with directly. And maybe they do for bigger shippers

Vorteile

Affordable pricing for postal labels for my business

Nachteile

The fee each month to use the service is the only thing i dislike.

Vorteile

Integrations with 3rd party e-commerce platform to sync labels
Commercial Rates for USPS
The ability to print multi shipment manifests
Label purchases are billed once a week
Ease with reprinting a label that did not print correctly or creating another label going to the same place
5c plus per label charge on top of the commercial rate

Nachteile

No real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated.

I wish it there was a mobile app just for tracking shipments outgoing.

I have had a few issues with international addresses not being recognized but a quick google search resolves the isue.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Shippo

Vorteile

I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.

Nachteile

I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.

In Betracht gezogene Alternativen

Warum Shippo gewählt wurde

Gründe für den Wechsel zu Shippo

Vorteile

I love the adaptability and software applications that I can use. I have discovered several spaces where I needed to streamline or needed an application function(s) that were already synced and functional with Shippo. Their customer service is OTC- Off The Charts- responsive and very empathetic to a sometimes overwhelmed solopreneur.

Nachteile

I would like to be able to update the look of the dashboard with weekly stats/updates available to show how much Shippo saves me time and energy.

In Betracht gezogene Alternativen

Warum Shippo gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Shippo

Vorteile

The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.

Nachteile

The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay.
I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.

In Betracht gezogene Alternativen

Warum Shippo gewählt wurde

Gründe für den Wechsel zu Shippo

Vorteile

It is so easy to fill out the form and see what my best shipping options are. Once I have printed my shipping label I can request pick up from USPS. It makes shipping so much easier than it used to be.

Nachteile

I've had numerous added charges for shipping. USPS saying the package weighed more than I entered. I know this happens but the charges are from months ago (sometimes 4 to 5 months later). So it is hard to follow ups on.

Vorteile

The biggest takeaway is getting the best price using the biggest shipping companies.

Nachteile

Maybe updating the interface could be helpful and get a wider audience.

Vorteile

We upgraded our website and needed something that would integrate with Wordpress, and this was the option recommended by our web developer.

Nachteile

It seems glitchy, we've entered our products and each time they come into shippo, it should be selecting the package size and the shipping carrier and speed, but sometimes it does and sometimes it doesn't. Disappointing so far for a shipping program with a monthly fee on top of the shipping label costs.

Vorteile

I like the easy integration and streamlined packing and shipping for my business. I can group similar weighted items and print labels in batches along with free manifest forms that make it easy for USPS to handle my packages in bulk.

Nachteile

It would be useful to have a data export feature for shipments. Logistic data analytics would help small businesses more!

Vorteile

The ease of integration with my hosting/processing company was exceptional. The shipping rates are lower than many other alternatives.

Nachteile

I wish it were easier to create a new one-off order entry from within Shippo or to obtain rates without having to create a new entry and then hide it afterwards since it can't be deleted. There really needs to be an easier way to reprint a label after the initial pop-up is gone.

Vorteile

Shippo is extremely easy to use! It has been a game changer for my business, literally no taping labels to boxes anymore, no waiting to track orders, no having to personally communicate with customers about their order, no having to translate from my business to shippo and orders, Shippo does all of that!

Nachteile

The only con is that I wish there was a delete and a hide button instead of just a hide button, because I don’t want to have to look at orders that were picked up/dropped off, that will never get shipped. I want to be able to delete. Definitely not a deal breaker though, it’s an OCD thing.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Shippo

Vorteile

Ease of use and the price comparison for all the shipping possibilities, plus the discounted pricing.

Nachteile

Needs a saved address book I could easily load for recipients. It is there it for sender so it is frustrating.

Vorteile

It is so easy to use, yet gives valuable information.

Nachteile

I really feel that this product does not have a high learning curve, it is very easy to use. I can't really say there is anything I would change.

Vorteile

Free plan gives you all you need. Not sure if the paid plan is really worth it unless you want personalized branding.

Nachteile

Costumer service can be a hit or miss when it comes to both knowledge and timing.

Invoice are a bit confusing, not sure when they charge an invoice, but it gets old seeing so many invoice in a day instead of one large bill at the end. This also can cause confusion with the bank.

Vorteile

I love how easy it use overall. Easy to pull up past customers so you generate another label for the same customer & tweak the package settings for the new package.

Also the email alerts for the customer are huge. They get notified when I ship & when it's delivered. So it reduces the customer support requests asking for status of their package.

Nachteile

I do wish their search for past labels was easier. For example, if I am looking for "Matthew", and search for "Matt" it will return no results.

Vorteile

It is a great value for the money. It was very easy to get started with, and has continued to grow and refine itself as I have grown. It's flexible and has allowed me to understand how shipping works while saving me time and money from standing in line at the post office.

Nachteile

It can be slow at times due to extraneous clicks required to get different pieces of information needed for different types of sales. It can also be lacking in features/information at times, but 9/10 times the information is there; it just needs a little digging to uncover. At the end of the day though this is essentially a free platform, and anything I'm lacking I should be maintaining on my own systems.

Vorteile

Information can be transferred direcetly from ebay. No special input is required to ship the package.

Nachteile

We need some effort to input information if the transaction is not from ebay.

Vorteile

Shippo provides instant access to our shipping metrics and where our mailers are being sent

Nachteile

Not much, the integration with Fedex and our CRM was quite smooth

Vorteile

Fast, convenient, easy and money-saving, I use Shippo for online orders.

Nachteile

No cons, I use this several times a week

Vorteile

Shippo makes it easy to compare shipping options based on cost, arrival time, etc... and helps track deliveries. Also, it's a one stop shop for price comparison, printing labels, package tracking and maintaining a log of shipments, for future use.

Nachteile

There isn't anything I don't like. I have not experienced any negatives.

Vorteile

It helps integrates with Shopify. Cheaper option to ship your products. It prints out your label and gives updates on tracking

Nachteile

There is nothing that I do not like about shippo

Vorteile

What I liked the most is how easy it is to use and how convenient it has been for my eCommerce business. With its integrated platform, I can manage all my shipments from one place, without having to jump from one operator to another. Plus, Shippo gives me access to the best rates on a wide range of carriers, including USPS, UPS, FedEx, and DHL, among others. This has allowed me to save money on each shipment I make.

Nachteile

I didn't like the platform's shipping label customization which offers basic customization options, I would like more flexibility to design my own labels, including the ability to add my logo or specific branding. This would be especially useful for maintaining brand consistency across all of my sent packages.

Vorteile

I like it a lot because it has given me automation tools that saved me time and effort. I have been fascinated with this platform.

Nachteile

It would be great to have a faster response time to solve any questions or problems that I may have.

Vorteile

I would say nice things hear but im not happy with the product right now.

Nachteile

Tech support is useless. They tell me everything should be working but it doesn’t. My web developer tried multiple fixes and swears its on shippos end.

Vorteile

I love the user friendly platform, and all of the features that come along with it. The prices are comparable to other platforms as well.

Nachteile

I can't think of anything that i dislike about Shippo.

Vorteile

AUCUN il est impossoble d'annuler un envoi juste apres la création

Nachteile

Toutes les compagnie rembourse une annulation sauf eux. Je suis très choquées tres mauvais service

Vorteile

I like the user interface, it's very simple. The prices are competitive, in the manner they are the same as most others, and not more expensive.

Nachteile

Would like an app for easy tracking access.

Vorteile

It was quick to set up and has an easy user interface.

Nachteile

So far so good, have not had any issues as a new user.

Vorteile

Shippo is one of the best and easy e-commerce platforms for shipping labels to use by a small business owners like me. I have not had a lot of hustle while using it, it saves me a lot of money and saves time. I would recommend this anyday.

Nachteile

The only problem I have with shippo is their customer service support. It takes ages for you to get help from them.

Vorteile

Shippo is very affordable and easy to use. Their customer service is eager to help out if there are any website problems or syncing problems and can be reached at any time. We have never had a problem using this software.

Nachteile

There are virtually no problems with this company or its software. We have used them for about 2 years and we will continue to use them if their pricing stays affordable.

Vorteile

The best part of this software is the ability to integrate with multiple marketplaces where our products are sold. This creates a "one stop shop" where we can manage, track, and ship orders that have come in from several sources. The integration is a two-way connection, so that once an order is shipped, it shows as shipped with tracking information in our various marketplace apps and websites. This saves an incredible amount of time so that we can focus our attention on creating great products.

Nachteile

There have been a couple of days when the site was down or experiencing issues when we came to our scheduled time for packing and shipping. Obviously, this throws a minor wrench in our daily schedule, but we understand that these things happen. The responsiveness of the Shippo team is excellent. I all of these cases, once the problem was identified, we received notification that work was in progress and that we would be told when the site was ready to process orders. The subsequent notification that the site was ready to go saved us from having to go back periodically and check. This valuable customer service saves us time and is greatly appreciated.

Vorteile

Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same.

Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay.

NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money!

Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl!

So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too!

Nachteile

Overall with the free account that I have, I LOVE LOVE LOVE everything about it.

If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs!

In Betracht gezogene Alternativen

Warum Shippo gewählt wurde

Gründe für den Wechsel zu Shippo

Vorteile

I found Shippo during the early days of the pandemic when I was making and shipping masks every day. I've made over 2000 masks and counting by myself and most orders were small, so the amount of packages went from a typical 2-3 packages per week to 20. I just didn't have time to type in each order on the USPS website and Shippo was a life saver. I was able to integrate/import my orders from various platforms including Etsy, Square Marketplace, and Airtable (using 3rd party automation at times) to make shipping a matter of a few clicks.

Now my biggest shipping concern is whether or not my printer is going to cooperate each day.

Nachteile

It would be great if there were easier integration setups with more platforms, but really once it's set up, it takes almost no effort. This can be a bit tricky for folks who aren't tech savvy. I'm a one person operation, so whether I'm good at doing things or not doesn't really matter since I'll be the one doing them regardless.

I was able to fumble my way through it and the ease of that really depended on which third party app I was using. If you're good with API or very familiar with setting up automation through Zapier, Integromat, Automate.io, etc then you will likely not struggle much.

Vorteile

The best feature I liked in shippo that it can be easily integrated to my online platform so it gives good experience for the customers while purchasing from my online platform

Nachteile

For parcels and Canada shipping it gives high rate cost and the customer service support takes time to reply but the software it self having no issue

Vorteile

The ease of linking Shippo to our e-store to where our orders automatically show up in our Shippo account and can print a label within seconds.

Nachteile

Sometimes it takes some time for new orders to show up in our Shippo orders page.

Vorteile

The software is easy to use, automatically integrates with our Square online store, and saves time not having to wait in line at the post office. The fact that the program itself is free to use is amazing, as well.

Nachteile

We use a Word doc with Avery labels for our shipping labels. It would be great if we could create a custom label template to work with this set up. Currently, we just edit the size of the PDF that is downloaded.

Vorteile

Easy to use. Anyone can basically key in customer info to creating a return label and even choosing the available shipping rates. What I also love is that, it is prepare service too. I am not too sure on this, but I get charges after my orders have been delivered to my customers

Nachteile

I haven't experienced any negatives with shippo as of now, since my 2 years of using their services.

Vorteile

The best thing about Shippo is I can quickly and easily print and fulfill a lot of orders at once with minimal effort.

Nachteile

Once my post office rejected a label because it didn't have a second barcode on it for a Priority Express shipment. Shippo said their label was correct and didn't need revising. However my post office won't accept these labels. I'm sure it is just a stickler for the rules at my local post office but I wish Shippo had been able to change the labels for me so I could continue to use them. I now have to use the USPS website for Priority Express due to this issue.

Vorteile

I like the fact that it was not complicated to learn. It was very easy and logical. I get great value on my printed labels and The Shippo Insurance appears to be a great value too! I like the fact that I can choose between multiple shipping methods even though USPS in by far my chosen method. Record keeping is a snap with the ability to download orders or shipments and I also receive emails from Shippo every time I buy 1 label or multiple at a time. I like the fact that I get a copy of the label (great for reprints and records and invoices too)! I have multiple online stores and my order are imported in and in many cases I automatically designate box size and weight.

Nachteile

I do not like the fact that I can not import and combine orders going to the same buyer. (it saves me shipping and insurance cost)! This needs to be changed. I have twice asked support for this and have not gotten a reasonable answer. The other problem I have had is that I have two stores with eBay and when I have to change a password on one I have to delete both and reinstall. Treating each store as independent of the other would allow me to delete one and not have to reinstall both!

Vorteile

I can print shipping labels easily, and they have a good discount on most carriers. The software is easy to understand and use, and we transitioned seamlessly from our old provider.

Nachteile

When you try to send a tracking email, it drops the ball. It does not let me look at the email to be sent or verify the email address, and simply flashes an "email sent" screen. It does this even if the recipient does not have a known email address. Sine we have low shipping volume, I simply send the emails myself.

Vorteile

Unfortunately I don't have anything positive to say about this software.

Nachteile

Customer service is difficult to reach and not knowledgeable.