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Alle Bewertungen zu Whatfix Filter anwenden
- Branche: Internet
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Good Support from Tech team
Vorteile
It helps our business easier which guide our customer step by step to understand the system. Our users get understand quickly with our tool.
Nachteile
We still need more development to make the feature is work well and more friendly to users. This should be fixed.
- Branche: Internet
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Great customer services, little bit of a learning curve
Vorteile
Does everything we need
Walkthroughs and customizations are great
Simple interface
Multiple formats to export your flows into for training
End-user experience is very direct
The support staff has been a great resource in getting us up and running!
- Branche: Internet
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Good support from the team
Vorteile
It is very informative and easy to use. Impactful to business process and reduce a lot of headcounts to resolve customer issues.
Nachteile
There are much more developments in the pipeline to make the tool a lot more applicable to business needs.
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
They will always respond and fix any issues quickly!
Vorteile
As a small startup, we first tried AppCues but ran into several issues with integration (we are a Single Page App) that we could not resolve and all communication was slow and only through email. We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly.
Nachteile
They use a tagging system to organize onboarding flows but I'm hoping to see them add a folder system as well.
- Branche: Internet
- Unternehmensgröße: 501–1.000 Mitarbeiter
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Quelle der Bewertung
Great product and amazing customer service and dedication to clients
WhatFix has provided our company with an interactive tool to assist our internal sales reps with multi step processes within our Salesforce. It's created an easy to use, easy to navigate system that promotes action and ultimately saves our employees time having to learn new processes. The customer service and response time is extremely impressive. Working with my sales rep, Srihari and my Customer Success rep, Chirabrata has been a great experience. They're both extremely dedicated to their company and their work. I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product.
Antwort von Whatfix
Thanks for the kind words, Kate. Our Customer Success team is exhilarated with your comment.
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great product at a great price!
Vorteile
As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find the UI simple and intuitive with very little guidance to get them creating their own guides.
Nachteile
Originally speed from Australia was an issue, however, the Whatfix team were very responsive to our feedback and fixed the issue. Thanks!
- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 6-12 Monate genutzt
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Quelle der Bewertung
Working with the WhatFix team is like being on a team together.
Vorteile
Working with the WhatFix team is like being on a team together. Although in different time zones, their team is passionately available to collaborate on integration ideas and answer questions at all times. The customer success team is second to none and set a standard for how to work with a customer.
Nachteile
The product is maturing and has a world of potential beyond it's existing value that it already serves! We look forward to seeing Whatfix grow and where the company, product, and team will be in a few years time.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Outstanding product... Incredible support.
Vorteile
The team member was phenomenal in helping us make the best use of Whatfix. The team member helped us maximize the functionality where we could, and we wouldn't have gotten our project off the ground without her and the application. Customer service A+!
Nachteile
I'm not a programmer, so the directions on how to implement the application weren't always clear to me. I wouldn't categorize that as an application issue... it's definitely the experience and limitations of the user.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Easy to use on-boarding software with a genuinely caring team behind it.
Vorteile
Extremely easy to use and set up, great analytics, effective tool for new members to any SAAS product. The level of customer service is unrivaled in this industry - can't say enough good things about the entire WhatFix organization.
Nachteile
It's not technically a "con", but as they say, "you get what you pay for." WhatFix definitely isn't cheap, but I would not expect a product and service of this quality to come at a bargain price. Definitely worth every dollar.
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy and quick way to integrate on boarding and support content into your application
Vorteile
-Lots of features to play with
-About as easy as it gets for complicated tasks
-Integration with your existing Google Analytics used with reporting
-Very Helpful WhatFix Team Members always willing to lend a hand (Sneha)
Nachteile
-Takes a moment to figure out exactly how to get certain elements mapped to perform exactly the way you want. Need a bit of HTML/CSS experience to truly get the most out of the application.
- Branche: Konsumgüter
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Easy and helpful. That's Whatfix!
Vorteile
Workflows can be configured and launched quickly and easily. The Whatfix team is open to suggestions for improvements and really listen to their users. And Whatfix saves a ton of time by providing customized reports and dashboards in Google Analytics to track usage, drop off, etc.
Nachteile
Do you know how you eventually run into a blocker with every vendor? That won't happen with Whatfix.
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Quelle der Bewertung
Nice product to reduce overall support queries
It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
WhatFix helped us onboard thousands of customers to our new website and customer portal!
Vorteile
The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
Nachteile
The ability to customize the look and feel of the workflows is limited to just text and color (and a few other options). I would like to be able to customized the look and feel of every aspect of the workflows.
- Branche: Maschinerie
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Whatfix - Good Self-Learning/Training Solution, Even Better Customer Service
Vorteile
Creation of the content, and distribution was near flawless. Getting support for questions, best practice, or future features from the support team, was easy and straightforward.
Nachteile
Per application fees. Integration with CRM system left much to be desired, but they are in the process of improving that integration. Challenging to get non-digital natives to adopt usage.
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Quelle der Bewertung
Using WhatFix has increased our engagement with our free trials
The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!
Vorteile
Best value I found when researching for a product like this. Also the service can not be beat.
Nachteile
It did take a while to learn. It could be more user friendly.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Great product. In-app help made easy
Vorteile
Instant in-app guides without having to know how to code.
Saves a huge amount of time not having to invest in creating your own system.
A good set of features for the cost.
Nachteile
Desktop/Browser support only
For advanced targeting of workflow, some coding knowledge is required.
Having the ability to security host video guides would be a great feature.
- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
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Quelle der Bewertung
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 501–1.000 Mitarbeiter
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Quelle der Bewertung
- Branche: Telekommunikation
- Unternehmensgröße: 201–500 Mitarbeiter
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Quelle der Bewertung
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
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Quelle der Bewertung
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
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Quelle der Bewertung
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
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Quelle der Bewertung
Customer Service Genius
Vorteile
Our support from our Success Manager has been beyond. Whatfix is a great product, but if you value great support from a reliable team: look no further.
Nachteile
We've found a few buggy issues with Whatfix that I think stem from the complex way we segment clients. That said, my success manager and the team are masters at finding and fixing fast.
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Quelle der Bewertung
Excellent tool to control your support costs
Cuztomise is Enterprise Mobility platform for Field services and sales companies. Its a complete DIY platform where users can modify workflows and data points and their interactions on the platform by setting some rules. This can become complex for some users for which they take help of our support staff. We implemented Whatfix inside cuztomise administration panel. We have seen 40% reduction in number of support calls over a period of 8 months of our implementation.
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Quelle der Bewertung
Intuitive UI and amazing support
The product UI is very intuitive and it is very easy to create flows independently. Even playing around with the product is very easy. I have been associated with the organization since last 2 years or so and the organization has been very responsive to our requirements. The support provided to implement flows with our product is amazing and the staff is very courteous.
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Quelle der Bewertung
Very easy, useful tool!
I am so glad to have found the whatfix tool. It makes training so much easier! It takes a person out of hand holding customers and enabling them to self serve. It is very easy to use and very helpful. Thank you to Chirabrata Das for always being available to answer my questions. He was a great help to me on setting up this tool for Avnet!
- Branche: Maritime Wirtschaft
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung