Breezeway – Bewertungsseite 3

Vorteile

Ease of use and support team. The onboarding process was smooth and we have become more efficient in our business.

Nachteile

Still a growing company. They have come out with new features and still waiting for a couple kinks to be worked out.

Vorteile

Ease of using on various platforms (tablets, smart phones, desk top)

Nachteile

That there is not an option to perform certain options on mobile devices.

Vorteile

- Breezeway is the best vacation rental operations and guest communications tool available. - It was challenge to receive and pay vendor invoices prior to Breezeway. We would spend the first couple days of the week tracking down vendors and invoices from the weekend. Breezeway eliminated this challenge entirely. We now use Breezeway to generate the invoices and pay the vendors in real-time. - Huge improvement to the manual scheduling we were managing prior to Breezeway.- Communications across the team, in real-time, has sped up our turn-days and improved the overall guest experience. - The guest text messaging and Guest Book are critical tools for us to connect with guests and ensure a great experience in real-time. - Work order reporting to homeowners is a huge improvement, and the history of work at the property is great for guest and homeowner reference. - The Breezeway support team is the best in the industry. - The product is intuitive and easy to learn. - Our team would quit if we got rid of Breezeway. :)

Nachteile

- None- Operations and Guest Communications are critical to our success as vacation rental managers, and Breezeway is best-in-class.

Vorteile

The user interface for this software is SO easy to use. I love how detailed you can choose to be for task templates, which is very crucial for us since we have large houses with a lot of details that our housekeepers need to be aware of for their cleans. We also have many small maintenance tasks that need to be created at any time and the ease of assigning tasks to technicians is great. We utilize the 'comments' section of individual tasks to easily communicate with our technicians and contractors. This is an easy mobile app for all of our cleaners to use for referencing directions as well as communicating quickly with our management team.

Nachteile

I don't have any cons however I would love to be able to see a full calendar view on the mobile app version of the software as opposed to list items.

Vorteile

I love the fact that we can put in the galleries different pictures so staff or anyone honestly could go ahead and use those for booking photos.
It is essential most places stage the same over and over. With customized checklists each different quirk can be relayed to the cleaner swiftly.
I love being able to know names of guests arriving so I can thank them on behalf of the company. And it helps we get to see the prices and leave our comments. Aw

Nachteile

The features I dislike the most are: no comparison photos to match up like Properly, lack of direct communication with people for emergencies, and that it allows so many micro details that the admins get a bit overzealous with the requirements.

Vorteile

Breezeway allows our scatter-site company employees to communicate with management effectively. We have been able to streamline our efforts and improve efficiency by using cleaning templates and discovering areas where improvement is needed through labor productivity and reporting patterns of issue trends.

Nachteile

There is a lag time between our Channel Management Software and Breezeway that has created a few issues when we receive last-minute bookings. The messaging feature can load slowly sometimes.

Vorteile

I am consistently impressed by Breezeway's commitment to development. It's obvious that the customer experience is of great concern. As a company that cares about customer experience, it's important that our software providers mirror that value. I've found that to be true of Breezeway and the staff.

Nachteile

Point Central integration has been an ongoing headache, but I'm not sure if that relates more with escapia.

Vorteile

Schedule rules, text message tool, dashboard.

Nachteile

Integrations with a lost and found and after-hours service will be a great addition.

Vorteile

Breezeway's training and implementation process are excellent. They give you personalized training, but also have amazing videos and articles that help you troubleshoot when needed. Their support team is also extremely fast and through with their follow ups.Overall the program is very easy to use, and they also provide an app which is necessary for operations staff who are out and about working in the field and not at a desk. They also seem to constantly be making improvements and adding new features for guest communication.

Nachteile

I really can't think of anything negative about this program.

Vorteile

The software has allow us to grow our business and in doing so we are able to better track all things vacation rentals including property inspections, home watches, maintenance & service orders and guest relationships! The onboarding process was great and Sissy was very patient with us!

Nachteile

Setting up each property can be tedious but once that is done, the ability to use the software is a breeze and well worth it!

Vorteile

I really appreciate how responsive and open to new ideas the Breezeway team is. We use the product every minute of every day to assist our staff with inspections, maintenance order management, guest communications, task scheduling, etc. I highly recommend this product.

Nachteile

Not a con, but it would be great if we could get an "end of day" report for all tasks that were completed throughout a day, by whom and the time stamps. This would help management to understand productivity a bit better. [SENSITIVE CONTENT] and I discussed this a while back, so it would be great if this request would eventually come to fruition.

Vorteile

It is ok to manage field tasks , nothing else

Nachteile

Too complex and not user friendly or intuitive

Vorteile

Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.

Nachteile

Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.

Vorteile

Breezeway is a great software to both manage service orders and housekeeping tasks on a daily basis, it also helps us manage recurring tasks that occur daily, weekly, monthly, or any other time frame you need to have set up!

Nachteile

Thus far anything that we have thought of to add to this program, Breezeway has seemed to read our minds and added our thoughts before we could even ask for them!

Vorteile

Our company has used Breezeway since their early days, and we have enjoyed growing alongside this incredible software. Breezeway is our crucial task management platform that we use to organize crucial field operations for our business. The clear and intuitive interface of Breezeway is my favorite feature as our company's primary administrator. The processes for building anything from home profiles to checklists is clear-cut. The software is easy for our field staff to operate and give us an effective safeguard against home issues. Lastly, their customer support is personal and friendly.

Nachteile

I think that, with Breezeway being a younger company, many of their ideas and systems are incomplete or yet to be fully developed. While the key processes, such as workflow scheduling, are currently automatable, most other features are only semi-automatable or non-automatable. When working with a large home portfolio, processing lots of data at once can be time-consuming.

Vorteile

We love that breezeway pulls our schedule and creates tasks automatically!

Nachteile

There are some advanced features of auto scheduler we wish Breezeway had available

Vorteile

Kaitlin is super easy to work with and answer questions. I love the app management side of it.

Nachteile

some of the quirks in how tasks don't combine together if it is for the same property.

Vorteile

Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.

Nachteile

At times it takes both the ap and the desktop version on your phone to get all the information.

Vorteile

This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost.

Nachteile

The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier.

Vorteile

Breezeway helps us to make all of our management homes our top priority and well taken care of!

Nachteile

I would love to see the option to auto populate tasks without bothering current tasks

Vorteile

Software has certainly made my scheduling of maintenance and housekeeping easier. It helps

Nachteile

Requests:
1. All Statuses should and need to be a different color. Mainly Finished and Approved should be quite different. I would love to have the status change to something like Exported with another color when I send to escapia.
2. Team communication. I would love the option to text and message from within breezeway so all communication stays within breezeway. This would a direct texting/messaging within the app with similar notifications of a text message.
3. Auto scheduling without having to go through the process of committing with last minute bookings. If I'm off on Saturday and Sundays and an new booking happens on Saturday for a sunday arrival, Breezeway should just schedule my appropriate tasks so HK gets notified.
4. The ability to upload PDF docs to properties so we can keep reciepts and other warranty info with property.

Vorteile

We find it very helpful that info regarding each of our properties is kept organised. Before Breezeway, it was always a challenge to keep up with issues/tasks but now Breezeway helps us keep things moving forward to full completion. I feel more comfortable that our properties will be perfect for our guests.

Nachteile

I would like to be able to view more abbreviated reports. I'd also like our reservation numbers for cleaning tasks to feed through.

Vorteile

Breezeway is very easy to implement and learn how to use. The app is very easy for staff to track time and supplies. It integrates with Escapia which is the PMS we use.

Nachteile

Breezeway does not allow admin to manually enter or adjust time within a task, which is a huge downfall for us. Viewing tasks and associated details takes several clicks, when I think it should open automatically. It would also be helpful to have an option to NOT assign a property with a task, in case it is a general item for the team to do.

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Vorteile

Ease of use.
Reliability.
Availability across computer, phone, tablet.
Customer service and support.

Nachteile

Slight compatibility issues with property management software

Vorteile

As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Nachteile

Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)

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Vorteile

There are lots of things I like about your software. I was only going to try you guys out (along with some of your competitors) but a few months later, I'm still with you. I think although I think there are areas I would like to see improved, you guys have a nice system to keep my cleaning, inspections and maintenance organized.

Nachteile

It takes time to setup but I'm not sure how you could change that component of it. Other areas include: It is slow to update. For example, when we assign a job to someone, it takes a minute to show up on their app. Another is that I need to be able to load a more detail into employees schedule, i.e. when one of them is on vacation or has an appointment. It would be nice to have your system remind me when someone is not available for a job.

Vorteile

You can list all of housekeeping and property care updates for our homes all in one place, and get status updates rather quickly when looking

Nachteile

there is no way to notify us when an update is made- example- our housekeeping staff puts in meter reads- Unless I am already in Breezeway, I do not know if this project has been completed

Vorteile

Ability to quickly oversee task workload

Nachteile

Not all reports are adequate to properly implement

Vorteile

I love that all of my scheduled tasks are right in the palm of my hands and that I can be sure that everyone else that I am working with has it in the palm of their hands as well

Nachteile

There are some functions that do not work as smoothly as I would like

Vorteile

The easiness of the software. The automatic scheduling software makes my life much easier. The customer service is phenomenal!

Nachteile

The user side of the program. I wish when an inspection had a comment the icon would change color on the user side to make it more known to my inspectors

Vorteile

Breezeway allows for all involved to be able to participate and keep up on changes for multiple properties and issues.

Nachteile

No issues with Breezeway. Issues for us are more due to how it is being used by the employees.

Vorteile

Great platform to manage property inspection. You are able to customize inspection to each property. Very Easy to use.

Nachteile

kills phone battery life very quickly when in use. Very limited function on the app. Sync takes too long to complete a task.

Vorteile

Very user friendly . Love the fact that we can communicate to our crew thru the system from their Tasks

Nachteile

Maybe when their are reservation changes that don't update into BW if we've already drafted that weeks worth of task. We have to keep an eye out if there are tasks we need to either reschedule or delete.

Vorteile

-supply charging
-auto scheduling
-documenting issues
-easy of use

Nachteile

-There is no straight forward way to schedule garbage days for homes.
-Would like a 5-star rating system that would be on cleaning reports for the purpose of leaving reviews.
-would like to schedule recurring tasks without having to necessarily enter an end date
-would like to be able to take pictures in the comments section
-would like the app to have more capabilities other than just tasks.
-hard to schedule when viewing the website on a phone.

Vorteile

Love the software and the ease of use! Everyone was able to use right away with no issues.

Nachteile

I would love to see a payroll function like other software offers.

Vorteile

Breezeway is user friendly and intuitive.

Nachteile

Both the app and the exporting/reporting could use some customization options.

Vorteile

Has made invoicing so much better.
Tracking and assigning task is wonderful

Nachteile

Can not sort representatives by alphabetical order in the dashboard for viewing multiple people at one time.

Vorteile

The software is easy to use and the admin team answers all questions in a quick time!

Nachteile

I cannot think of anything that I do not like about this software.

Vorteile

Ease of use. Highly functional and does everything what you require to sort inventory, work organisation & housekeeping service. Amazing customer service.

Nachteile

No guest messaging option. Not fully functional on the European market.

Vorteile

I love how easy it is to assign multiple properties to one person at the same time. Submitting work orders takes only seconds and are sent directly to the person and I am able to see when they start and finish the order.

Nachteile

I am not in love with how it is set up on iOS. I work from my phone and iPad frequently and have to view the calendar from those devices is very difficult, but from the desk top, it is amazing!

Vorteile

Easy to use and navigate. Easy to personalize and really nice interface.

Nachteile

The only con is it won't load without wifi- but that's just part of the joys of living in such a remote area.