Breezeway – Bewertungsseite 2

Vorteile

Very user friendly, customizable based on needs

Nachteile

Notifications options - this could be more customizable

Vorteile

User friendly
Flows well with our reservation system
Guest texting is amazing
Navigating system is easy
Help Center is great

Nachteile

Often slow when using the App or website only when using my phone.

Vorteile

I like the fact that it is very easy to use and navigate through.

Nachteile

Sometimes it laggs really bad and takes forever to refresh

Vorteile

Easy to use and navigate. Plenty of room to input necessary information.

Nachteile

Would like to be able to input information uniformly in a certain location to copy to all selected properties.
Would like to be able to use an underline feature.
Would like to have color font options.

Vorteile

Great customer service and easy app operation.

Nachteile

I have no cons for breezeway app works as it should.

Vorteile

It simplifies the hardest parts of operations with my short term rentals.

Nachteile

I wish it worked better as a guest facing PMS

Vorteile

Customer support is always available in a timely manner, and they are professional and proficient.

Nachteile

Some aspects are not as flexible or customizable.

Vorteile

i like how we are able to share information with everyone who has access to the system and how we can prioritize the tasks.

Nachteile

the thing i least like is there is no notification when a task is completed, signaling us. some sort of a alert/ notification would be helpful base on the priority of the task.

Vorteile

Ease of use/UI. There isn't unnecessary fluff.

Nachteile

There is a bug (possibly due to our internet) that sometimes makes activity come up as blank and a refresh is needed. One thing that could be GREATLY beneficial, and this could be user error, but having a "Create" your own department or workflow would be AMAZING.

Vorteile

I like the layout and that it is easy to use.

Nachteile

I like everything so far, I love the messages option and the tasks.

Vorteile

tasks are easy to find, tasks are easy to add - love the search feature so I can easily find the task I am looking for

Nachteile

it doesn't automatically update when I'm in the field - I have to close the app and re-open to make sure nothing has been added to my schedule at the last minute

Vorteile

The program is user-friendly and essential for my team's daily scheduling needs. It truly has been a game changer.

Nachteile

they can improve their customer support.

Vorteile

Makes scheduleing task super easy...easy to learn and essy to use.

Nachteile

Does have some glitches sometimes in areas that dont have good service

Vorteile

Easy communication!

With Breezeway my team and I are able to stay in touch via the messaging chat!

Nachteile

Tasks take some time to load sometimes but other than that it’s a great app!

Vorteile

I like that the tasks and checklist were made easy to use and integrating each property so specific needs are addressed at each

Nachteile

I couldn’t use it as a housekeeper without a property management company due to cost

Vorteile

Breezeway makes it easy to assign tasks to other people to be worked.

Nachteile

I don't care for the messaging application

Vorteile

Th ability to make myself tasks as reminders!

Nachteile

The extra things on the side, we do not use them so I don't have much of a need for them. Would like to explore these more

Vorteile

I like that it organize task and help better get the job done.

Nachteile

I have no least likes about this app overall its a great app to continue using.

Vorteile

It easy to keep up with what I have to do daily.

Nachteile

Not a thing so far i haven’t had any bad experiences with breezeway

Vorteile

I liked the idea of using it to interface with our cleaning team.

Vorteile

I loved how clean and easy the app is to use.

Nachteile

I think with time this app will get better.

Vorteile

Customer Service, Ease of Use, Employee Acceptance

Nachteile

Integration with out PMS, but that's improving.

Vorteile

the organization of the dashboard and calender

Nachteile

the inflexibility of the support team, most support requests end in frustration and minimal changes

Vorteile

Integration was easy and mostly done by Breezeway. It is very accessible for other departments to look for an answer they need rather than call or send an email asking a question. It has made a huge difference for scheduling all the different areas that encompass housekeeping. It is very flexible to set it up for what an individual company needs

Nachteile

If everyone in your company is used to computers/software there shouldn't be any issues If you have someone who is not good with or used to software it can be a challenge for them to figure out the system

Vorteile

I love how innovative Breezeway is. They are continually adding new features, asking for end user feedback and make sure the system is top notch!

Nachteile

It's hard to find something to complain about, but if I had to choose something, it would be integrations are not true/full two-way communications. There are aspects of it that can write back to our PMS, but I wouldn't consider it complete. But again, not a huge deal.

Vorteile

Very simple to use need to be a bit more user friendly to help in the beginning stages.

Nachteile

Cost is really high for what is being offered to the customer.

Vorteile

Breezeway has allowed us to Streamline a lot of processes, which in term has really helped us become more efficient as a company. We are able to work smarter, and the time saved has allowed us to work on other areas of concern when we didn't have the time before. The support staff is great to work with, and we are able to have very open, collaborative conversations with them and always very supportive to our concerns.

Nachteile

At times, during our busy days, the system runs a little slow. They are aware of this, and doing what they can to improve that.

Vorteile

It was designed with usability in mind. Fast integration. Very short learning curve. Great support. Innovative developers come up with things before you know you need them.

Nachteile

They are raising my expectations of other vendors in the vacation rental space.

Vorteile

In today's fast-paced world, managing housekeeping and inspection tasks efficiently is crucial for businesses of all sizes. We implemented Breezeway 3 + years ago and it has been a stand-out product in our tech stack. Not only is the product top notch the support team is hands down the best in the business. Their communication and follow through is impeccable. Even if a question or concern can not be immediately answered the team always uses their resources and continually keep in communication until the issue is resolved or the question is answered. Breezeway allows for seamless scheduling and coordinating and minimizes miscommunications among the team and the potential for missed cleans/inspections. The ability to customize inspections has been very valuable due to our luxury homes which are all very unique. Bluewater Homeowner Partners are impressed when we tell them we can add specific requirements that pertain only to their home to ensure they are completed every visit.

Nachteile

The feature that I would love to see improved is on the vendor side. A housekeeping company must assign cleans to employees on a desktop not within the mobile app. I believe the thought process behind this is all companies have an administrative employee however, a lot of our vendors are managing and in the field. We have found workarounds but again down the road, this enhancement would be great.

Vorteile

We love that we can make schedule changes quickly and easily as the day goes on and that all issues in the field are reported immediately back to admin team to handle. Having the map feature, access instructions, property details, photos, notes, checklists, and special instructions all at the fingertips of our field operators is business-changing. Even our lease tech savvy inspector can easily use the app.

Nachteile

The ONLY suggestion I have for a feature add on would be the ability to follow certain tasks and receive notifications for that task only.

Vorteile

The ease of use and ever expanding features. Breezeway is an amazing tool for maintenance, housekeeping, inspections and guest communication.

Nachteile

I like all aspects of Breezeway. This was a great choice for our company.

Vorteile

Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time!

Nachteile

It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property.

Vorteile

This company is a scam!
Stay away. Never use this company.

Nachteile

Over 6 x 1 hour calls required in training so you can understand the products. Then you need to train your staff.

Vorteile

Ease of use. We also love how we don’t have to schedule cleaners because it automatically does. Assigning tasks is simple, and we like how we can require photos from the cleaning team.

Nachteile

The mobile app doesn’t give us much information as we would like.

Vorteile

The features that are impactful for Harris vacations is the ease with which we are able to set up tasks and manage them for cleaning and maintenance. We find it very user-friendly and easy to navigate.

Nachteile

Integration was not difficult but as with any new software it took time for us to get adjusted.

Vorteile

The texting ability with our guest has really changed things for us. Breezeway Assist has given us a more personal afterhours response. The people answering the messages or phone calls are trained in vacation rentals and know how to communicate with our guests.

Nachteile

Everything I've reported in the past has been handled or BW is working on for a later date.

Vorteile

Breezeway has been a long time supplier for ALTIDO across the regions we operate. The easy to use platform allows us to track, plan, execute anything that happens in our properties

Nachteile

Video upload even if it is just 30 seconds

Vorteile

Ease of use and scheduling for maintenance, auditing and cleaning

Nachteile

Owner reporting is lacking, company reporting is starting to show value and no Kaba Integration for guest access codes, we have to use a competitors product doubling my expenses.

Vorteile

Breezeway has changed our operations for the better! All of the processes we used to have to do manually have been streamlined, saving time and making our department so much more efficient. It has allowed us to review and improve upon things we never could have imagined having time to do. It has also increased our accountability and communications beyond what we could have imagined.

Nachteile

I can't say there have been many cons since implementing Breezeway. The team has always been very receptive with our requests, and available to guide us through functionalities of the system we might not have known about to tailor our operations to our working needs.

Vorteile

The core functionality of Breezeway is unparalleled. They continue to add well thought out features at an amazing pace.

Nachteile

Breezeway is a complete Maintenance, Cleaning, and Operations Platform....coupled with Guest Communications.

Vorteile

User friendliness and the easy to use capabilities.

Nachteile

The lack of a generic department and ability to import data / dolor codes in the system

Vorteile

The overall ease of use is fantastic. I love that I can quickly view which cleaners and inspectors I have scheduled, make any changes on the fly, and the fact that everything is automated! Breezeway saves me time, and the more time I have, the more I can refine my systems and take down more deals!

Nachteile

The iPhone app is catered more towards users rather than hosts. I have to login to Breezeway using my web browser which is a minor inconvenience. Otherwise, everything is incredible.

Vorteile

We just love Breezeway. Our entire team is on it all daily. It's like our central control for all things housekeeping, maintenance and inspections.

Nachteile

The only item we would like to try and get solved is when we create blocks, the system doesn't recognize those. We have found a work around for now.

Vorteile

I love that Breezeway has listened from the beginning in building a thoughtful and easy to use platform for operators. The software is a life saver, and we could not function without it. Easy to train on/integrate, budget friendly for the services it provides, and the team is great to work alongside with troubleshooting/feedback.

Nachteile

Breezeway has always been excellent in incorporating changes that have property managers/owners in mind. At this time, I have no direct con feedback.

Vorteile

They have a good idea with their management software and present it well. The safety component was of great interest (however it is really used for a bait-and-switch so never benefited)

Nachteile

Their software is buggy and it never worked. They refused to refund us and hold a strict cancellation policy that they fought hard to continue charging. A lot of frustration with the bugs in their software and a great amount of time and never a benefit as we were never able to use due to the bugs. Additionally it cost us a decent amount of money prior to cancelling. Again they would not refund even through we were never able to use due to the bugs.

Vorteile

It ensures best guest communication by automating the guest messages and timely updates

Nachteile

Initially it is a bit difficult to understand the process

Vorteile

We originally implemented Breezeway for help with trackability as far as billing for maintenance, and accountability for housekeeping. It has worked wonderfully for that, and since then we have really utilized the many autoscheduling features.

Nachteile

We would love to see a little more flexibility and accessibility for our grounds team in the app. The BW team is always eager to hear our suggestions and have implemented several of them.

Vorteile

Breezeway is a must-have product in our indutry. It simplifies so many departments and the support staff at Breezeway is awesome!!

Nachteile

Nothing. it's all great!! Working with jeremy, Justin and oryn has been awesome and i would receommend this product to everyone!

Vorteile

The ability to communicate with our team, organize all our tasks, we wouldn't be able to function without it.

Nachteile

For me, the breezeway messaging closes often or doesn't allow me to type and all of this is on my phone. Very frustrating. The other is that all of a sudden all pictures taken are ending up in my personal photos. I accumulated over 10,000 photos in my personal photos. So, that's not great either. Otherwise, everything else is great

Vorteile

Ease of use and support team. The onboarding process was smooth and we have become more efficient in our business.

Nachteile

Still a growing company. They have come out with new features and still waiting for a couple kinks to be worked out.