Beds24

Vorteile

Eine Integration in bestehende Prozesse war bisher nicht möglich, da die Software fehleranfällig ist. Es werden Synchronisationsfehler angezeigt, Daten nur teilweise übertragen. Vorteil erschließt sich mir bis jetzt nicht. Aber schlecht ist das alle bisherigen Buchungen und Kalender blockiert werden anstatt zu synchronisieren. Gerade jetzt kurz vor den Feiertagen besonders ärgerlich.

Nachteile

Es gibt keinen telefonischen Support. Bei der Übertragung von booking.com sind alle Preise und Verfügbarkeiten verschwunden. Alle accounts bei booking.com wurden seitens des Channel Managers gesperrt und seit Stunden nicht wieder freigegeben. Eine Wiederherstellung der Daten wurde zugesichert per Ticket (einzigste Kommunikationsform, welche sehr schleppend und zeitlich verzögert läuft) aber ist bis heute nicht erfolgt. Bei wiederholter Anfrage wird auf erneute Eingabe der Daten verwiesen.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Beds24

Vorteile

Ich nutze beds24 sowohl als Vermittler von Ferienhäusern sowie ebenso als Vermieter. Das Buchungssystem und Channelmanagement ist sehr flexibel und hat sehr viele Möglichkeiten das System für die eigenen Bedürfnisse zu konfigurieren. Die Automatisierung von wichtigen Prozessen und Abläufen und der Kommunikation mit den Feriengästen wird sehr vereinfacht und ermöglicht Unternehmenswachstum und Zeiteinsparungen.

Nachteile

Die vielen Möglichkeiten führen dazu, das man aufpassen muss sich nicht in den Möglichkeiten zu verlieren. Eigentlich ein Vorteil, aber es kann dazu führen das man den roten Faden verlieren kann.

Vorteile

Ich benutze beds24 seit über 5 Jahren und ich bin immer noch fasziniert von den Möglichkeiten, die diese Software anbietet, da diese kein 08/15 Produkt ist. Es gibt sooo viele Elemente und es kommen immer wieder neue, so dass man mehr Lust bekommt sich damit zu beschäftigen. Ich kann alles einwandfrei verwalten (Preise und Verfügbarkeiten , keine Doppelbuchungen, Schnittstellen, Automation, Angebote, Rechnungen, Voucher, Berichte...usw). Seit ich diese Software verwende, ist meine Arbeit Kinderleicht geworden. Allerdings muss man am Anfang Zeit investieren, wenn man viele features verwenden möchte. Zu diesem Punkt braucht man eine unkomplizierte support Hilfe, die man bei beds24 mit Sicherheit bekommt. Als letztes möchte ich noch erwähnen, dass der Preis-Leistung-Verhältnis der beste mit Abstand war und ist.

Nachteile

Am Anfang bekommt man den Eindruck, dass es eine komplizierte Software ist, was man aber sehr schnell feststellt, dass es nicht ist.

Vorteile

Beds24 bietet alles, was man braucht, um Prozesse zu automatisieren und den Überblick zu behalten.

Nachteile

Manchmal ist die Oberfläche für Ungeübte etwas unübersichtlich. Aber man findet sich intuitiv schnell ein.

Vorteile

Schaut gut aus und kann viel, für mich aber schwierig einzurichten.

Nachteile

Ist für mich nicht möglich, alle Formulare, etc. einzurichten.

Vorteile

I own a property management company that fully manages a number of short-term rentals. Beds24 is a very cheap and all-around product that offers practically everything you might need, combining the functionality of a PMS and a Channel Manager. For these reasons, I chose this piece of software over others. It might have an outdated interface compared to similar products on the market but they have recently updated the UI and they are constantly updating its functionality and features.

Nachteile

This is a DIY solution, which means that you have to do a lot of reading and at some point, I thought of giving up since there are solutions out there that are so much easier to work with compared to Beds24.

That said, their wiki is a fantastic source of info and their customer support is very quick to answer all your questions. Once you get to know its capabilities properly and how it works, then you will have gained invaluable knowledge which will make everything a piece of cake.

Vorteile

The highly customisable software offers the best possible support for rental processes with maximum adaptability to your own requirements. This has enabled us to significantly reduce the time previously required for our booking processes. New bookings can be processed completely automatically or with minimal effort. At the same time, automatic and secure synchronisation is ensured across all sales channels.

Nachteile

Experience in customising software and knowledge of HTML/CSS are very helpful for the setting process, especially for individual adjustments.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Beds24

Vorteile

It integrates with other platforms that are important to us. It is much cheaper than other channel manager

Nachteile

Not the easiest system to use. I work in an IT company but I still struggle and gets so frustrated when things go wrong and the support can only be contacted by email. They will send you a bunch of links to read with some sort of instructions that are so hard to understand, but will not help in actually fixing it for you. You are basically on your own. Go figure it out!

Vorteile

Beds24 is extremely robust, versatile and a superb price point.

Nachteile

The initial set up of Beds24 is quite clunky but if you persevere with it, it’s well worth the money.

Vorteile

The best feature of this product is the flexibility. Thanks to the auto action function, you can make the system do almost anything you want it to. In an age of increased efficiency and automation, this makes beds24 the ideal product. I'm still only just realising half of the things I can automate, meaning that as I continue using the product, I will be able to continue increasing my efficiencies. The next best, but very much related, characteristic is its ability to integrate with other systems. There's no point trying to be the best at everything. Beds24 gets the nuts and bolts perfect, then makes sure you can hook into other systems extremely easily to fine tune your total tech package.

Nachteile

Because it is a completely DIY system, it can be quite daunting getting set-up. You have to figure out how to do everything by following the self-help guides. Having said that, you can pay for support sessions if you're finding it difficult. But I would say the only fault of the system is it may turn some people away for not knowing what they have to do. Get past that, and you're in for a wonderful reward.

In Betracht gezogene Alternativen

Warum Beds24 gewählt wurde

Gründe für den Wechsel zu Beds24

Vorteile

Beds24, unlike a lot of PMS platforms, does what it says it will, reliably, every time. This is crucial in our industry where guest expectations are high and failure is unacceptable.

The level of API connectivity to OTA channels is way above the majority of the competitors and if you look on Booking.com you will see the reliability is in some case 15-20% above that of some of the big name platforms.

The team at B24 are responsive to customer needs and make small and big enhancements to the system on an ongoing basis.

The API is powerful and we have used it in a number of different circumstances now to enhance guest experience.

Nachteile

The User Interface has a steep learning curve, but once you have it clear in your mind then it's fine. It may not be as beautiful as some, but I've learned the hard way and appreciate B24 reliability, scalability and functionality over pretty screens...

I would like to see a native mobile app on IOS and Andriod as well as integration to additional pricing tools like Beyond Pricing and Wheelhouse.

In Betracht gezogene Alternativen

Warum Beds24 gewählt wurde

Vorteile

BEDS24 just has unlimited options for any solution you might be thinking of inside your accomodation business. Easy to understand and manage, and many layers to explore and improve your business with. Great amount of channels that are plug and play, ready to go, and at least as many third party software partners, payment providers, etc.

Nachteile

No real cons, maybe the compared to other softwares the user friendlyness / layout / design seems a little harder to handle, but it´s just because of the many options there are

Vorteile

I'm a reseller and this software has a lot of features. Easy to set up and manage.
Support it's on line. Intuitive. Adaptive and integrated with all application and platforms.
You will improve timing . Tori's , activities, b&b. Everything all in one.

Nachteile

Could be more accessible for Latin American payments. Like Mercado Pago.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Beds24

Vorteile

Compared to the six different on-line booking platforms that we use, Beds24 is by far the friendliest, easiest piece of on-line software to setup and work with. It's cost effective, intuitive, full featured and not buggy!! The integration with Xero and Paypal is excellent, and has allowed us to easily do things we never thought possible!! Tech support is fast, and knowledgeable. I rarely leave reviews for companies, but these guys are good, and I can't say enough good things about them! Keep up the good work!! -John H.

Nachteile

There are no cons really. If you really pushed me for a con, they don't offer training to employees in Spanish. But, it's so friendly to use, we haven't really needed their support to train our staff.

Vorteile

You can do ANYTHING you want. There is no limit : )And if you found one they will go above and beyond to help you push it !

Nachteile

You don't have that level of customization without a pinch of complexity but i set it up for oldish folks that us beds24 on a daily basis and never have any problem.

Vorteile

Beds24 vous permet de faire tout ce qui est possible quand vous faite de la location meublée de tourisme.Nous utilisons beds24 pour synchroniser nos calendriers sur les différentes plateformes ainsi que nos prix.Beds24 nous permet également de nous synchroniser à des services externes. Nous utilisons avec beds24 un outil qui utilise l'intelligence artificielle pour établir nos prix. Egalement un service qui nous permet de créer un portail client avec toutes les infos pour son séjour.Nous avons pu connecter notre système de serrures électroniques pour envoyer des accès aux hébergements à chacun de nos voyageurs.Egalement nous avons pu créer des accès dédiés avec les personnes avec qui nous travaillons qui affichent uniquement les informations que nous souhaitons leur partager.L'outil est très simple d'utilisation et n'a pas de limite dans sa technicité. Pour un besoin spécifique nous avons fait appel à un professionnel qui nous a développé une fonctionnalité en utilisant l'accès API de beds24. Beds24 est un standard.Nous avons également intégré beds24 à notre site internet pour proposer la réservation en direct. Le moteur de réservation de beds24 est un site internet en lui même.La documentation est ultra complète et l'équipe du support est très réactive (et sympathique).

Nachteile

Aucun inconvénient. L'outil propose l'ensemble des fonctionnalités dont nous avons besoin.

Vorteile

コストを最小限にし、OTAの掲載も最小限にすることで、OTAの掲載と予約にばらつきを無くし、収益を得やすくすることができる。
逆にOTAの掲載を増やすと追加料金がかかる為、注意。
（国内OTAは必ず追加費用がかかります。）

国内OTAに関してや、仕様、対応方針に関してはBeds24の運営の方に相談することで様々な対応が出来ますので初めての方やそうでない方でも安心してご利用出来ます。

Nachteile

各OTAの掲載やスマートキーの連動会社、その他keycafeなど連携が出来てくるとかなり良いのではないかと思います。
keyCafe様と連携ができるとホテルの鍵管理が楽に行えると思うのでご検討いただけますと幸いです。

Vorteile

Our non-profit, ministry-oriented business model has many unusual reservation system requirements, designed around giving our guests a more personalized experience, yet Beds24 is able to meet all of our specialized requirements. Their Support Team answers our questions quickly providing excellent solutions and is receptive to new feature development. We can highly customize our system to fit our operations & terminology. The customizable Dashboards help us manage bookings & housekeeping & display bookings on an e-whiteboard. We can build highly-flexible custom reports. We can customize our confirmation, cancellation & no-show emails using a large selection of booking-info template variables. We can automate repetitive actions like when a guest checks-in, mark the unit as Occupied. When a guest checks-out, mark the unit as Not Ready. Beds24 lets our housekeeping staff use their smartphone to access the Housekeeping interface so they can mark units as Ready (for occupancy). We are able to include custom fields in our booking form (a must for our business operations). We can automatically notify staff via email or sms messages when a guest checks-in or checks-out. We are able to automatically send custom pre-stay & post-stay emails to guests N-days before & after their stay. We are able to export iCal feeds to our existing website facility availability calendars, so we don't have to change the page look-&-feel. We send Guest data to Square via the Integromat integration.

Nachteile

I wish the Beds24 system would support two-way synchronization with the Square Customer Directory, so guest profile edits could be done in either system -- but I realize this is a rather specialized requirement that we are unlikely to get: We take donations-only after guest stays - guests don't pay up-front. We use Square for managing our Names database, donations, e-newsletters, point-of-sale for on-site sales and donations.

Vorteile

The incredible feature set - almost everything you can think about is included in the system. It has an uncomparable amount of features to other channel managers I have used.

Nachteile

The UI interface could be better. You might need to be a bit technical to use it. In my case, coming from an IT background - this is actually a plus, as I find it very configurable.

Vorteile

When I joined Beds24 I was pleased that they have wizards to take me thought the basic setup to get me online quickly. They have an extensive help library, with step by step instructions and examples.

I can manage my properties, prices and calendar all in one place. Connecting to the OTAs helps ensure that I keep my calendar upto date. I can quickly change prices when needed and the details are updated to the channels, saves me time rather than having to remember to login to different systems updating calendars and prices.

I can collect payments from my guests and send them emails automatically. I don't need to remember to do it any more.

Nachteile

I am not very good with computers so at the beginning there was a lot to learn, but the wizards, help pages and support team made it easier and it didn't take long to complete my setup.

Vorteile

Its definitely one of the most affordable channel managers that are out there. Once you set it up at the beginning it extremely easy to use it. I would higly recommend it to everyone.

Nachteile

Nothing to complain about. The only thing is when you start to use it, you need to connect it by yourself and doing this first time is a bit tricky, however they can connect it for you if you pay a bit extra (as far as i remember it)

Vorteile

Fully featured; if you can't find what you want the chances are it's in there somewhere and the customer support is superb and free. Pay as you go means you don't buy more than you need, and it's very reasonably priced anyway.

Nachteile

Third party booking page (iframe) makes it very difficult to track conversions in Google Analytics. Hopefully Beds24 are working on a wiki if they haven't posted one already - hint ;-)

Vorteile

It helps sell our apartments in Piran with ease, allows integrations with Wordpress, Stripe for payments and the channel managment has not let us down once. In 5 years of usage, we never had overbookings, any errors in pricing.

Nachteile

Anything that seemed hard to implement, the support team assisted instantly, with short explanations not having to read through endless manuals.

Vorteile

Servers are always up, fast responses from the customer service team, frequent new features added, very user friendly. Free widgets for your website. I don't understand why anyone would use an alternative.

Nachteile

honestly... i can't think of a way to improve the software as there are so many integrations to other softwares.

Vorteile

Beds24 is not limited , it allows totally flexability and does not tie you into contracts.

Nachteile

The software has no real faults, in our view it is the best channel management in the market today!

Vorteile

What ever you want to set up, you will be able to do it. The customer service is always here to help. Whatever is the subject of your question. This answer will be there a few hours after you asked it.
Suggestions to improve the software : I made one A dew hours it was done ! With thanks for my good idea
The price is really lox compared to the other channel manager with numerous functions you will not be able to find in any other software.

Nachteile

Thé old interface. Support only in English or german

Vorteile

the best pms/channel manager in the market

Nachteile

support sometimes dont deliver the fastest response

Vorteile

After reading the support documents and using the setup wizard the software becomes easy to use. I have tried other software and in comparison, Beds24 is very complete, especially the booking engine which can be adapted to individual needs. The channel manager connection is also excellent.

Nachteile

At the moment there is nothing I dislike about the software. There is some time needed initially to learn how it all works, however the support team are excellent and very quick at responding if you have any doubts.

Vorteile

Accurate and quick update of inventory cross channels

Nachteile

Not really user friendly because it is a bit too technical

Vorteile

Great Software which you can customize a Lot. Easy to use for everday Business. Good price. It ist a self service system, but they answer questions via Forum oder Tickets.

Nachteile

It takes quite Some time to Set the system Up. I had to Read a Lot in the Beds24wiki. I guess If i had to do it again ist would be much faster.

Vorteile

フロント時間を短縮できたり、メールチェック作業が大幅に減ったのが一番ありがたかった。

Nachteile

機能が充実している分、メニューが分かりにくいこと

Vorteile

最も優れている点は予約管理、部屋割り、データ分析など宿泊施設の運営に際してBeds24のみで必要な機能を網羅している点だと考えております。複数のサービスを導入する必要がないので、運営する上で非常に管理がしやすいと思います。また、その上で利用料金が安価なためユーザー目線で非常に良いサービスだと思います。

Nachteile

これはOTAとの連携の兼ね合いにもよると思いますが、一部のOTAによってはBeds24側で設定できない箇所がありOTA側で一部の設定が必要だったりと、OTAによって設定方法が変わる部分が少し不便に感じております。各OTAをBeds24に連携した際に、出来る限り全ての設定をBeds24側でできるようになると工数が減るので、尚更使い勝手が良くなると考えております。

Vorteile

操作画面は使い安いし、月額料金もとても安いです。カスタマーサービスメールや電話で対応できます！

Nachteile

中国語の言語があれば、最高です。ソフトエンジニア経験持ってない人なら、慣れるまで、少し時間かかります。

Vorteile

サポート体制・メールだけで解決が可能・サポートアクションも痒いところ手が届いている導入が楽・トライアルできること・年間契約ではないため、いつでも解約できることアップデート・年々使用できるサービスが拡充している・追加オプションも安価であるので、取り組みやすいその他・ユーザー視点を理解している

Nachteile

特段改善すべき点は現在は見当たらない旅館ホテルで販売するにあたり、接続できないotaが存在すること

Vorteile

非常に安価な料金で、宿泊施設の管理をするための全ての機能（以下）が使えること。-複数チャネルでの販売-在庫・料金の一元管理-客室管理-LINEやチェックインアプリ、スマートロック、決済サービス（Stripe）など、他サービスと簡単に無料で接続できること-自社予約エンジンが無料で使える

Nachteile

宿の繁忙期前など、Beds24への問い合わせが急増する時期は、Beds24の新規使用を開始するまでに約2ヶ月の待ち時間が発生することがあります。あと自社予約エンジンの使い勝があまり良くありません。（無料で使えるので有難いのですが...）

Vorteile

・カレンダーの見やすさ・価格調整のみやすさ

Nachteile

・ライン予約の通知のエラーを改善して欲しい

Vorteile

導入と利用にかかる料金が比較的格安であり、安定して稼働する点。

Nachteile

取得できるデータを増やしてほしい。（とくに毎晩の平均価格の精度）

Vorteile

弊社はたくさんの民泊物件を管理し、毎日大量の予約を捌いています。その際に少ない工数で予約の確認、変更、同期、決済ができることが魅力です。Payment状況も管理しやすいです。

Nachteile

たまに、beds24上で部屋変更をした時数時間後戻ってしまっていたり、決済をしてもPaymentステータスが切り替わらないエラーなどがなくなると嬉しいです。

Vorteile

とにかく何でもできる。かゆいところに手が届き、民泊施設の複数運営がとても楽になっている。

Nachteile

インターフェイスが悪く、全体的に使いにくい。どこで何の設定ができるのか非常に分かりづらく、カスタマーサポートに頼らなければ簡単な設定にも苦労することがある。

Vorteile

不明点がある際に、丁寧かつ迅速にサポートをしてくださるので非常に助かっています。

Nachteile

特にございませんが、基本的な設定では一度に2名以上が同時にアカウントにログインする事が出来ないというのがネックかなと感じました。

Vorteile

Beds24は長いサービス提供の実績があり、安定して動くシステムです。最近では国内系の予約サイトにも連携できるようになり、使いやすくなった。

Nachteile

ユーザー・インターフェースは玄人好み。初心者でも使いやすい管理画面だとより使用者の層が増えると思う。

Vorteile

Beds24は安さとサポート体制が優れている。どのサイトコントローラーも機能はだいたい一緒ですが、価格とサポートは各社で異なります。Beds24のメールサポートのお返事が早いです。

Nachteile

管理画面が古臭いので、もっと近代的なデザインにしてほしい。

Vorteile

複数のOTAを1つで管理できる点、予約の管理、決済の管理などが全て網羅されているところ

Nachteile

チェックイン、チェックアウト機能をつけてほしい。部屋を飛び越えて簡単に予約を移動できたらさらによい。

Vorteile

安価であり、beds24がsnsなどでも情報発信をされていること。

Nachteile

土日祝日もサポートをお願いしたい。システムサポートのヘルプの見やすさの改善。

Vorteile

The application has amazing functionality and I understand the massive effort to build such an application, to maintain it, and to coach people on usage. The direct support calls, were of immense help in getting my property set up and all the auto actions to save me time and frustration.

Nachteile

It's the overall high level of functionality that creates the obstacle for new users to get the business application set up. However, low cost direct training and support is available which solved this obstacle. The interface is dated and many important processes are not intuitive. However, with the complexity of what the application achieves it hard to imagine how to make it much more intuitive. Therefore the critical value of the direct support meetings.

Vorteile

他システムとの連携が良い
例えばGoogleカレンダーと連携できる点や、ラインにも対応しているのが良い。

Nachteile

日本の旅行掲載サイトを網羅していない点。
また、設定方法がわかりにくい、UIが悪いと感じる

Vorteile

サポートが充実していて質問への回答がとても迅速。

Nachteile

モバイルは使いにくくウェブブラウザへ入り直しています。

Vorteile

分からないことがあったとき、サポートチームが迅速に返答くださるので助かります。

Nachteile

同時にログインできる数が増えたら有難いです。

Vorteile

機能が豊富。使いこなせば宿泊業にとって必要なことをほぼ網羅している。

Nachteile

機能面に加えてチルンの様な感性に響く機能やデザインが加われば最強だと常日頃から思っています。

Vorteile

カスタマーサービスの方々が、柔軟な対応をしてくださるところです。些細なことでも質問したら、早急に対応いただけます。

Nachteile

ヘルプのページをもう少しわかりやすく、最新バージョンへ更新していただけると嬉しいです。