Über CallHippo

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more. Primary features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. Additionally, the platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. CallHippo integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Pricing of the product is based on per month, per user basis and support is extended via email, phone, live chat and documentation.
CallHippo Software - 1
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CallHippo Software - 1 - Vorschau
CallHippo Software - 2 - Vorschau
CallHippo Software - 3 - Vorschau

CallHippo Preis

CallHippo bietet eine Gratisversion. Die kostenpflichtige Version von CallHippo ist ab 20,00 $/Monat verfügbar.

Startpreis:
20,00 $/Monat
Kostenlose Version:
Ja
Kostenlose Testversion:
Nein

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CallHippo Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,1
Funktionalität
4,2
Bedienkomfort
4,3
Kundenbetreuung
4,5
5 von 388 Bewertungen Alle Bewertungen anzeigen
Fortune
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.11.2018

Great Customer Support!

Vorteile

CallHippo has a very responsive customer support team. CallHippo has always ensured that my team receives the best customer support anyone can get. When we had problems during the initial setting up process, the support staff provided fast real time solutions that that impressed me. The customer service people always make sure that customers are treated with the utmost respect and attention and I can say it isn't about what I heard alone but I have firsthand experience of the way they work. The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes. My verdict: It's worth a try. You'll be glad you did.

Nachteile

I'm really satisfied with the way it works. All I can say is that the software development team continue to improve on the excellent job they've done so far.

Nancy
  • Branche: Versicherung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

5
Bewertet am 1.11.2022

New User, Happy So Far

I am able to record my calls now, and although I chose to purchase a new CRM along with it, I can also integrate and log those calls to clients accordingly. Overall, I'm happy with the system. I will specifically name two reps that helped me with my transition and navigation of the system, [SENSITIVE CONTENT]. Both were very patient with me and quick to respond to my inquiries. I even gave Vishali's email to a colleague and she helped him quickly, too. Customer service is very important, and I really like that I'm able to reach out to them directly if necessary.

Vorteile

My industry now requires calls to be recorded and retained for 10 years, so I had to find a program that would work but was also affordable. This seems like it will work very well for me, now and hopefully, in the future.

Nachteile

There are a lot of features that I do not use and I find it a little overwhelming when I open the page, but I'm still learning the system. I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially pertaining to Call System, which I did not need. I almost purchased the wrong plan and only discovered it by accident because I asked a question.

In Betracht gezogene Alternativen

Intulse

Gründe für den Wechsel zu CallHippo

Price
Ivan
  • Branche: Sport
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
1

2
Bewertet am 29.10.2022

Whatsapp doesnt work at all

its the worst experience possible. I have Paid for a number and tried to connect it business whatsapp. and it has been three weeks now that i am getting "working on it" from support team and no results. i dont need this number for anything else but whatsapp, thus i feel throwing out money for nothing.

Vorteile

looks easy to start with. support team is willing to respond, however with no real actions behind.

Nachteile

i have paid only to connect whatsapp and it has never happened

Antwort von CallHippo

Hi Ivan Alekseev,

Really apologize for the inconvenience.

Can you please send us a mail at [email protected] and cc [email protected], we will look into this concern to resolve it on priority.

Beantwortet am 7.11.2022
Peter
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 21.8.2022

Very good voip.

good customer service

Vorteile

I dont have mobile service at my location, so this allows me to have an australian mobile number and use it over starlink internet service.

Nachteile

the app is a bit clunky and the web app is too. cant make calls if i include the 0 in prefix in a number. eg +6104020 must be +614020

Dhiraj
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
4
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 13.10.2022

Callhippo Review after using for almost one year

I am very satisfied with the services. The best part of the service is the customer service, specially [SENSITIVE CONTENT], he always resolves my queries, even the tiniest one. When we were new [SENSITIVE CONTENT] helped us very well in setting everything up. Even today when I say hello on the website chat section, all the customer care representative answers timely.

Vorteile

- Its ease of use
- App while using on laptop and mobile
- Dialler has many options
- Ap on mobile is very user friendly
-

Nachteile

- Sometimes connections during calls gets lagged
- The app on mobile always ask for giving rating.
- There could have been more features like ring central.
- You could provide physical telephone to customers in India also.

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