SERVUS

Vorteile

Servus has several notable features.

1) Easy to use - Servus works hard to make sure its functionality is intuitive

2) Customization - Unlike the competition, Servus and its customer support team adjust to fit your organization. We were able to make the changes that made sense for our organization without reinventing our wheel.

3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely. Servus gives me the resources I need to make big decisions confidently.

4) Cost or lack thereof - Servus has a cost sure, but if it helps your organization like it helped mine then Servus saves you money. We spend less on labor, wastage, rental loss and most importantly negative reputation than before we started this program.

5) Customer/client/resident feedback - Resident feedback is important and traceable, historic, accurate and real-time feedback is invaluable. Servus provides a safe space for our residents and management staff to communicate effectively which translates into positive maintenance experiences, review and renewals.

Nachteile

I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next.

Vorteile

There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed.

Nachteile

The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments.

Vorteile

Being able to pull up the history of the work orders for a select apt.

Nachteile

Can take time to update from MRI to ServusConnect. Also, residents can give negative feedback for a work order not pertaining to their issue.-But we still get the update that there is something wrong.

Vorteile

Contacts the resident immediately once the work request is completed which means better communication; happier residents.

Nachteile

Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period).

Vorteile

The reports that are available and the notification of a negative feed back on a work order.

Nachteile

When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week.

Vorteile

Documentation aspect. Ability to attach pictures and video to tickets if needed.

Nachteile

over the top amount of notifications. software issues as far as opening or response time of the app. Could be the phones or reception.

Vorteile

The fact that SERVUS has worked very closely with us on what are needs are in the use of SERVUS. Very easy to navigate. Has cut down drastically on time spent keeping up with tickets, invoices and resident reviews.

Nachteile

Only that the review text sent to resident is not able to be specific in what work has been completed.

Vorteile

It is very convenient and user friendly. It is excellent for record keeping and documentation. The office and maintenance love the ease of use and the many features which make follow up a breeze.

Nachteile

I wish it would send an alert if a work order has been opened for a specific period of time

Vorteile

What I love most about servus connect is how I can send the service techs tickets to there phones with a click of a button vs having to print them all off.

Nachteile

The only problem that I had overall with servus connect is when we started using the system there were some kinks in it that they had to work out but quickly resolved.

Vorteile

That it notifys the resident when work orders are completed. Love the update that once I review now, it automatically moves it to archived. I like that you can transfer work orders between techs and of course the notes you can make

Nachteile

Nothing with the software but some issues with the phones, sometimes have issues uploading video and photos and service sometimes is still not great...

Vorteile

That it didn't take long to get use to using this software... Also there is more than one way to get to the same task ie. review by archive, individual names, work orders, ect.

Nachteile

I wish there was a way to crate work orders directly from this software.

Vorteile

I love the fact that I can send a text directly to my maintenance supervisors phone. Saves me time and definitely saves maintenance time by not having to go back and check in the office or on the computer for work orders.
I like how we can get an immediate response from our residents which helps us to improve our performance.

Nachteile

It took me a bit to get used to the features but only because I am not of the "tech" generation. Once in it is very easy to use.

Vorteile

I love the fact that we have the capability to use a smart phone and add/attach pictures to your work order.

Nachteile

Having to double enter information in our software and Servus makes it a little complicated and a long process. It will also be nice if OPM was linked to Servus so it could automatically update our renovation turns.

Vorteile

I love getting back the responses from our residents. It keeps us informed on how our staff is doing and gives us ideas for areas of improvement.

Nachteile

Unfortunately it does give the residents whom are never satisfied to give negative responses, which bring the community average down.

Vorteile

We implemented this software for a specific task of getting our service orders more organized, and ended up with a fully loaded service enhancement tool. It gives us better communication with our residents than ever before.

Nachteile

I would have said, the lack of an android app, however, that has been released and we are currently testing it.

Vorteile

Huge time saver, as well as residents receive a text once work is complete

Nachteile

I wish we had it sooner, it makes my job so much easier

Vorteile

I liked that contractors can also use Servus to receive work and send invoices.

Nachteile

That the resident review text is not specific enough. Residents sometimes will submit a review for work orders that yet have not been completed instead of for the completed work.

Vorteile

This program has changed the way our company functions. It has created awareness on shortcomings and areas of needed improvement in the maintenance department. Both of our reps are eager to make the whole program user friendly.

Vorteile

This is very user friendly especially at end user level. The text surveys are key.

Nachteile

Reports are not on main dashboard, would like to be able to click on dashboard to pull reports

Vorteile

The main pro is the ease of use. Also, having everyone easily on the same page.

Nachteile

Any issue that I have ran into has been resolved.

Vorteile

Paperless and the ability to upload photos

Nachteile

Photos from cell phones provided are low quality

Vorteile

THE ABILITY TO SEE THAT THE TECHS HAD COMPLETED THE WORK ORDERS SPEED OF SYSTEM AND THE ABILITY TO PUT COMMENTS IN FOR THE TECHS AND FROM THE TECHS

Nachteile

I HAVE FOUND VERY LITTLE THAT I DISLIKE ABOUT THIS SOFTWARE I ONLY WISH IT WOULD SEND FROM OUR MRI SYSTEM INSTEAD OF EMAIL

Vorteile

Other than generating the work order, it requires minimum input from me. Easy search and access to open work orders

Nachteile

At the moment I can not think of anything I don't like about the software. Other than minor (normal) software issues it's been great

Vorteile

I like that the work orders can be re routed to other engineers when they are finished and looking for more work

Nachteile

Sometimes the engineers have trouble using the phones, cell service can be spotty in certain areas on the property

Vorteile

Easy to use. Allows me to see what the technicians see and able to keep easier track of. I also like that the residents can respond via text message whether they were satisfied with the service or not.

Vorteile

Ease of use and the customer support is top notch.