SiteMinder

Hi John,

Thank you for sharing your feedback. I'm sorry to hear about the challenges you've faced with our service. Your experience does not live up to our usual standard. I would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please email me directly at [email protected] so we can address your issues promptly.

Thank you for your understanding and I look forward to hearing from you.

Warm regards,
Ereena

Hi Torben,

Thank you for bringing this matter to our attention. We sincerely apologise for any discrepancies you've experienced between the services promised during the sales process and the actual delivery.

Please be assured that we take your feedback seriously and have escalated the issue internally for thorough investigation. Rest assured, someone from our team will be in touch with you shortly to address your concerns and find a resolution.

Warm regards,
Ereena R.

Hi Marco,

Thank you for sharing your valuable feedback on SiteMinder's Channel Manager. We're pleased to hear about the successful synchronization with your hotel software, 3RPMS, and your positive experience with our wide range of interfaces and apps.

We apologize for any issues you've encountered, including software bugs and user interface concerns. Your input is invaluable in helping us improve. We're actively addressing these matters to enhance your experience and provide the level of service you deserve.

Regarding customer support delays, we're committed to resolving these issues promptly. Your comments have been shared with our teams, and we're dedicated to ensuring a smoother, more efficient experience moving forward.

Thank you for your partnership and understanding. We look forward to making your experience with SiteMinder even better.

Regards,
Ereena R.

Hi Ralph

Thank you for taking time out of your busy day to lease us a review. We are happy to learn that you find SiteMinder easy to use because everything is under one operation, customer support has been attentive, and the interface is user-friendly. Most importantly, you feel secure using the SiteMinder product for its high level of security. As for the faster synchronization that has led to occasional overbookings, restrictions can be transferred to all travel agents and portals, and FAQ articles are not consistently localized into German. We will check internally and see if that has been resolved for you, but if you haven't already, please write to us, and we'd be happy to help!

If you find something is not working how it should or how you would like, please don't hesitate to reach out to us via our 24/7 chat, and one of our team will be able to help you.

Thanks

Hallo Frau Schillbach,

vielen Dank, dass Sie uns so eine positive Bewertung gegeben haben. Es freut uns zu horen, dass Sie so eine gute Erfahrung mit unseren Produkten, und mit unserem Kundendienst hatten.

Wir wissen die Zusammenarbeit mit Ihnen zu schatzen.

Mit freundlichen Gru?en,
Jessica

Hi there
We are so happy to hear you are enjoying your experience with SiteMinder. Reading this has made our day. Thank you for being our loyal customer for over a decade now and taking the time to leave positive feedback about how you find the system is easy to navigate. This is wonderful to read.

Don't forget, if you need help with anything, please jump on our 24/7 chat. One of our team will be more than happy to assist you.

Thanks!

Hi Caroline, thank you for taking the time to leave us a review! We are happy to hear that you find it easy to set different pricing and rates with SiteMinder. However, we will take your feedback on limited options due to restrictions on our respective teams to look into.

Again, thank you so much for leaving us a review. we read every single response and appreciate your time!

Best regards,
Ereena

Hi Karol,

We're truly sorry to hear about your frustrating experience with SiteMinder. Your feedback is extremely important to us, and we apologise for falling short of your expectations.

Please allow us the opportunity to make things right for you. If you could kindly share your details with us at [email protected], we are committed to addressing your concerns and finding a resolution that satisfies you. Additionally, if you could provide more details as I couldn't locate your name in our system, it would greatly assist us in resolving your issues effectively.

Once again, we apologise for any inconvenience caused and appreciate your patience as we work to improve our services.

Warm regards,
Ereena R.

Hi Ryan, Thank you for your feedback. We're pleased to hear that you found the setup efficient and appreciate our efforts in attracting new customers. However, we’re sorry to hear about your concerns regarding customer service and the perception of our approach with smaller organisations. Your input is valuable, and we’ll ensure it’s shared with our team to help us improve our support and partnership approach. If you have any further suggestions or need assistance, please feel free to reach out. Warm regards, Zidane

Hi Don,

First of all, thank you letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our products user-friendly and time saving, and that you understand our passion for improving your service and customer experience everyday!

We are always looking feedback on how to improve so we'll be taking back your feedback to our product team. Thank you for taking the time to leave us your thoughts.

In the meantime, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

We have more exciting updates coming in the meantime, so stay tuned and we hope that these improvements will make life easier for you, Don.

Please let us know if there is anything we can do to further assist you get the most out of your products.

Thank you again for trusting us to be your partner!

All the best,

Misha

Hi Simon,
Thank you for your feedback. We appreciate your insights and apologise for any frustrations you've encountered. We're actively working on enhancing our platform's features and support services based on user input.

I'd love to assist you further. Could you please email me your details at [email protected]? Your satisfaction is important to us, and we're committed to addressing your concerns and improving your experience with SiteMinder.

Warm regards,
Ereena

Hi Darlene,

Thank you for your positive feedback on our customer support services. We're thrilled to hear that our team has been able to provide timely and respectful assistance whenever needed.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,
Ereena

Hi Penny,

We sincerely apologise for the experience you've had with our platform. It's disheartening to hear that you've encountered such difficulties, especially with our customer service and functionality. We strive to provide a seamless and supportive experience for all our users, and it's clear that we've fallen short in your case.

We understand the frustration of not receiving timely responses and encountering issues with your account. Rest assured, we take your feedback seriously and are actively working to address these issues with our team. Improving our customer service and platform functionality is a top priority for us, and we're committed to resolving these issues as quickly as possible.

We would greatly appreciate the opportunity to make things right for you. Please reach out to me directly with your account details, and we'll do everything that we can to assist you promptly. Your satisfaction is important to us, and we're dedicated to restoring your trust.

Ereena R.

Hi Zsolt,

Thank you for your review of our CHM software. We're glad you appreciate SiteMinder's advanced features and connectivity with various partners.

We understand your concerns about complexity and cost, especially for smaller properties. We're committed to improving accessibility and affordability for all users.

For pricing, we offer different packages based on property size. Please reach out to our support team to explore options that better suit your needs.

It's great to hear that SiteMinder's PMS connectivity has been beneficial for your operations. If you have more feedback or questions, feel free to contact me directly at [email protected] I'll be happy to connect you with the right person.

Thank you for choosing SiteMinder!

Regards,
Ereena

Hi Dave,

I run our customer success team here out of Sydney and was hoping to set up a call one of these evenings/your morning to understand your situation better.

By the way I just sent about 15-20 minutes going through your website, OTA setups, Google Places, social media channels, room descriptions / rates/ photos. You have an awesome pråçoperty and absolutely nailed how to use the products...very impressive.

Kindly let me know what morning this week works for you so I can better understand your needs and address them.

Thank you,
Mike
Customer Success

Hi Iheanyi,

Thank you for leaving us a review. We are happy to learn that you are no longer experiencing overbookings and getting a seamless experience. We will take your feedback on commissions and share with our resepective team. If you need anything in near future, don't hesitate to contact any of us.

Regards,
Ereena

Hi Yuki,

Thank you so much for your insightful feedback. We are so thrilled for having the opportunity to support you throughout your journey during these 6 years. It's customers like you that make what with we do so worthwhile. You will be please to know that our product team keeps working on making enhancements to the booking engine. You can check the latest product releases on this page: https://releases.siteminder.com/en/articles/5274866-may-2021-release-notes-new-features-and-improvements.

Thank you so much for all your suggestions. It help us understand all your needs. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

Kind regards,
Jessica

Hi Cynthia,

Thank you for taking the time to share your review with us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience. We can pass along your feedback to our product team related to the calendar.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here: https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. It's fabulous customers like you that make what we do so worthwhile.

All the best,

Misha

Hi Sally,

Thank you for your honest feedback, Sally. I am so sorry that you felt that you didn't receive the level of support needed to resolve the issue on rate codes to your satisfaction.

I have personally escalated this to our highest levels of support to get back to you within the next two hours to make sure we truly listen to how we can help an important customer like yourself. We want to ensure you receive the support you deserve and meet the standards we normally provide to our customers.

Thank you,

Misha

Hi Purwanti,

We appreciate your time sharing your experience with us. Great to hear you are finding our system user-friendly. We are definitely working on improving and making more updates to our system to make sure customers like you can take full advantage of all the features and channels available.

Thanks for all your support!

Warmest,
Jessica

Hi Esmeralda,

We are sorry to hear about your experience and want to come to a solution about how we can do SiteMinder work for you. For us to help you, would you be able to write us your email? I can escalate your experience on the sign-in process, and someone from our team shall be in touch with you soon. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests.

Let me know if there's anything I can assist you with; thank you!

Best regards,
Ereena R.

Hi Marlieke
Thank you for your great review! We know you have a lot going on in your day, so we appreciate the time you took to let us know about your positive experience around how easy the Channel Manager is and the service you have received. A unique and positive experience is what we aim for here at SiteMinder.

Anytime you need us, we are here 24/7 via our chat. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help.

Hi Juanjo,

We really appreciate your time sharing your feedback with us. Thanks for your suggestion. We are always looking for ways to innovate and give our customers the best possible experience and our support team are always willing to help if you have any questions.

I have passed along your suggestion to our product team for further consideration, and we will let you know of any future enhancements.

Thanks for trusting us to be your partner, Juanjo. We look forward to continuing to work with you.

Warmest, Jessica

Hi Dick,

Thank you for taking the time to leave us a review! We are happy to hear that you find our product easy and intuitive. We are sorry to hear about your experience with covid challenges and want to come to a solution about how we can make SiteMinder work for you. We are here to support hoteliers and property owners and our aim is to provide you with a user-friendly experience! One of our team will be in contact asap to support you.

Best,
Ereena

Hi Jerod,
Thank you for taking time out of your busy day to lease us a review. We are happy to learn that you find SiteMinder user-friendly. Most importantly, you feel secure using the SiteMinder product for its high level of security.

If you find something is not working how it should or how you would like, please don't hesitate to reach out to us via our 24/7 chat, and one of our team will be able to help you.

Thanks

Hi Isabell,

First of all, thanks so much for taking time out to review us! We really appreciate your insightful feedback and certainly hope we can keep focusing on improving your experience.

We are always looking for ways to give our customers the best possible experience. As such, we regularly release products and updates which you can check out on the SiteMinder Release page here:

https://help.siteminder.com/s/Releases?language=en_US

It's excellent that you've gotten great results using the product! Thank you again for trusting us to be your partner. If there is anything else we can do to improve your experience please let us know.

It's fabulous customers like you that make what we do so worthwhile. Thank you.

Best,

Misha

Hi Viviana,

Thank you so much for taking the time to share your feedback with us!. We really appreciate and hope to keep improving your experience. Please, feel free to reach out to our support team at anytime. We have chat support available 24/7 and it's usually really fast to get in touch with us that way.

Thanks again for your support and partnership with us!

Warmest, Jessica

Hi Angad,

Thank you so much for sharing your feedback with us. We are glad our system is helping you manage your day to day tasks easily and from one single place. Feel free to check this helpful article about setting up room rates, https://help.siteminder.com/s/article/create-new-room-type?language=en_US

if you have any questions, please don't hesitate to reach out to us via our 24/7 chat support. Our team of experts will be happy to assist you.

Thanks again for your support and partnership with us!
Warmest, Jessica

Hi Vincent

Thank you for leaving us a review! We are happy to hear that with SiteMinder, it's easy to install software to control inventory from all channels. We are here to support hoteliers and property owners. We aim to provide you with a user-friendly experience and better control over your marketing and distribution strategy, plus more time to delight your guests. We will log your recommendations as feedback and share them with our respective teams. Once again, thank you for leaving us such a fantastic review! It helps us to do better :)

Let me know if there's anything I can assist you with. Thank you!

Best regards,
Ereena R.

Hi Vicki,

Thank you so much for taking the time to leave a review for us. We are always keen to hear our customers' feedback.

Please feel free to reach out to us if you need help with anything. Our team of experts will be happy to assist you at anytime.

Warmest,
Jessica

Hi Jose Luis,

Thank you for sharing your feedback on your experience with SiteMinder. We're glad to hear about the professionalism and attention you've received.
We're sorry to hear about your concerns regarding overbooking incidents. Please contact us directly at [email protected] so we can discuss this further and work towards a resolution.

We appreciate your input and look forward to hearing from you.

Warm regards,
Ereena

Hi Fernando,

Thank you for your review and feedback on our platform. We're glad to hear that you find our tool good, particularly appreciating the synchronisation confidence and ease of use.

We've noted your feedback regarding the Siteminder web integration with the Channel Manager and the complexities with the timeshare option for multiple hotels. Your insights are valuable to us as we continue to enhance our services. If there's anything we can do to assist you please do let us know. Thank you!

Thank you for your positive feedback on our platform's functionalities and ease of use.

We've noted your concerns about data refresh and dumping issues. We will share your feedback with our respective team for future enhancement. We appreciate your feedback and look forward to resolving this for you.

Warm regards,
Ereena

Hi Francesc

Thank you for your positive feedback on our platform's ease of connection and user-friendly interface.

We're delighted to hear about your continuous improvement in management. Should you have any further feedback or suggestions, please feel free to share them with us.

Warm regards,
Ereena

Hi Jose,
Thank you for bringing this matter to our attention. We sincerely apologise for any discrepancies you've experienced between the services promised during the sales process and the actual delivery.

Please be assured that we take your feedback seriously and have escalated the issue internally for thorough investigation. Rest assured, someone from our team will be in touch with you shortly to address your concerns.

Warm regards,
Ereena R.

Hi María,

Thank you for your feedback. We're glad you find value in our product's connections and statistics. We apologise for any inconvenience with reservation vouchers. We're working to improve this for seamless operations. Regarding customer service, we're committed to enhancing it based on your input. We appreciate your support and are dedicated to improving your experience. If you need anything that I can help you with you may email me at [email protected]

Hi Calres,

Thanks for sharing your thoughts! We're thrilled you're enjoying our one-click channel updates and finding them convenient for managing overbookings, openings, closings, and rate changes. If you need assistance with the initial setup, we're here to help. Just reach out to our support team anytime. We appreciate your feedback and look forward to making your channel management experience even better.

Regards,
Ereena R.

Hi Peter,

We are sorry that you experience didn't live up to our usual standard. We hear you on the issues that you are experiencing with tech, and tried reaching out to account manage but fail to get through. We want to get in touch with you to help you further but I'm unable to retrieve your details, if you can drop me an email at [email protected] would be fantastic.

Regards,
Ereena

Hi Kelly,

We apologise that your experience didn't meet our usual standards. I'd love to help you with the experience above, especially with integrating your hotel management system with ours, we hear that you have difficulty reaching out to our support, and I hope I can help you. If you could drop me an email at [email protected], I could help to assist you further as I don't have your details in this review to assist. I'll be waiting for your email and hope to hear from you soon.

Hi David

We are sorry that your experience didn't live up to our usual standards, I can see that you have escalated the same challenges across different review sites and believe we have been in touch with you on the challenges that you are currently facing regarding you have applied for closure in Expedia and that we cannot overwrite. However, if there are any other challenges that we can do to help you, please let me know how we are able to assist - I'm available at [email protected] and aim to improve your experience with SiteMinder.

Hola Maria

Lamentamos que tu experiencia con SiteMinder no haya sido la mejor y que estes enfrentado desafíos con las capacidades de soporte y contabilidad. Nos tomamos muy en serio los comentarios de nuestros clientes y nos gustaría investigar a fondo este asunto para brindarte una mejor experiencia con nuestro sistema. Escalaré este asunto internamente y alguien de nuestro equipo de atención al cliente coordinará una llamada contigo, pero me podrias enviar los datos de tu hotel directamente a mi correo electrónico a [email protected]. Entendemos que la facturación y la contabilidad son aspectos críticos del funcionamiento de tu propiedad, y estamos comprometidos a brindarle las herramientas y el apoyo que necesita para administrar esta tarea de manera efectiva. Estamos buscando formas de mejorar la experiencia de nuestros clientes y tomaremos esto como un comentario para

Querida Maria,

Lamento sinceramente los problemas que has enfrentado recientemente. Nos enorgullecemos de priorizar el apoyo a nuestros clientes, pero en esta situacion inusual, nos disculpamos por los inconvenientes causados.

Segun tengo entendido, el problema del desembolso se ha resuelto. Recientemente, hemos actualizado nuestras politicas de reembolso e introducido ciclos de pago mas flexibles para evitar problemas en el futuro.

Hace poco actualizamos el motor de reservas y el problema que tuviste fue solucionado apenas aparecio. El equipo de producto valora tus comentarios y los ha registrado como parte del proceso de mejora.

Nuestro objetivo es seguir trabajando con clientes como tu para ofrecer un producto que se ajuste a las necesidades de nuestros clientes.

Nuestro equipo seguira en contacto para asegurarse de que lleguemos al fondo de tus inquietudes y que las abordemos como una prioridad. Esperamos que nos permitas darte un mejor servicio.

Cordial Saludo,

Jessica.

Hi Bertie,

Thank you for taking the time to submit your feedback. We have escalated this to our management and customer success teams who have been in touch. We can assure you that your support contact is currently working very closely with representatives from our product team to review your suggestions and feedback and get back to you more information as soon as possible.

We value the feedback we receive from our customers and are continuously looking for ways to improve our service, so thanks again for taking the time to share this with us.

The team @ SiteMinder

Hi Zanneta,
Thanks so much for your feedback and taking the time to review us. It's great to hear that you loved our product and found it so easy to use. We were disappointed to hear that our support didn't meet your expectations. The good news is that we improve our support service all the time and should you wish to come back to SiteMinder in the future, we'd love to chat to you about your experience. We hope your properties continue to be successful.
Thanks again,
Clare @ SiteMinder

Thanks for your feedback. As you know, we have been escalating your suggestions directly to our team and we worked through your requests and gave you answers (and where possible timeframes) for each one. This is something we don¿t do very often, however we felt it was important as you were passionate about the suggestions. We have also put you in contact with our customer success team who have always been there to support you and your property. I believe they have reached out to you again this week to follow up. We are working on invoices. However, due to varying global regulations, it¿s a big project. We do understand how important this is, but we want to develop this feature properly ensuring it complies with international requirements. Guest profiles are also in active development and again we know this is important to hoteliers. With this in mind, it's especially disappointing to hear your thoughts on our support and I hope our team can continue to help you.
Thanks - Clare @ SM.

Hi Leanne,

Thank you for sharing your honest feedback. We sincerely regret your experience and know our team has already been in touch with you to resolve your issues.

We apologise for the misunderstanding around your free period. The offer of a free period (not a trial period) was made to you for signing an annual contract. When you cancelled your subscription, you cancelled within your contract term and hence received a bill for set-up and cancellation fees, both of which we have refunded to you. Customers always have a choice to pay month to month. The offer was understandably more attractive for the annual contract. Nonetheless, we will do our utmost to ensure that all options are reinforced for every future customer.

Our product team researches new enhancements and prioritises the features that have the greatest impact for our customers. We have taken into consideration all your feedback about the invoices.

Thanks again for your valuable feedback.

Warmest,
Mei

Hi Mafalda

Thank you so much for leaving us a positive review. We are happy to hear that you prefer SiteMinder Channel Manager after using many other channel managers in the market. We are delighted to hear that you find it easy and intuitive. Regarding yield rules and percentage of total sold rooms, we have logged this as feedback and have shared it with the respective team to be considered in future updates and enhancement. Meanwhile, we are here 24/7 via our chat if you need us. Whenever you need us, you can reach out to us via live chat, where our team of professionals is always happy to help.

Thanks!

Hi Ines,

First of all, thank you so much for taking the time to leave us a review. We really appreciate your insightful feedback and always take your suggestions to heart. I'm sorry to hear that your experience with us didn't live up to our usual standards. Many of our 30,000 customers enjoy contacting us so to learn that this wasn't the case for you was disappointing.

I wanted to let you know that seasonal rate plans are a possibility for you listed under your "inventory" tab. Using the "bulk update" tool, you can apply a seasonal rate plan to a specific room according a predetermined date range of your choice. Once this is activated, the rate plan will automatically switch on/off according to the dates you have set.

Hopefully this helps you apply seasonal rate plans to The Set Hotels but please don't hesitate to reach out if you're still having trouble!

All the best,
Lauren

Hi Marlon,

First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile.

We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner.

All the best,

Misha