--- description: Reviews zu ChurnZero Software: Systemübersicht, Funktionen, Preisinformationen und Ratings & Reviews. Entdecke kostenlose Live-Demos und vergleiche ChurnZero mit ähnlichen Programmen. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ChurnZero | Bewertungen, Preise und Demos – SoftwareAdvice DE --- Breadcrumb: [Startseite](/) > [CRM Software für iPad](/directory/433/ipad/software) > [ChurnZero](/software/77862/churnzero) # ChurnZero Canonical: https://www.softwareadvice.de/software/77862/churnzero Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/77862/churnzero?page=2) > ChurnZero ist eine cloudbasierte Plattform für das Kundenerfolgsmanagement, mit der Unternehmen, die Abonnements anbieten, die Produktrezeption bei Kunden verstehen, die Wahrscheinlichkeit von Abonnementverlängerungen vorhersagen und die Prozesse zur Verbesserung der Kundenerfahrung durch relevante Touch Points wie das Improvisieren von In-App-Inhalten automatisieren können. Zu den wichtigsten Funktionen von ChurnZero gehören Kontowarnungen, Kontoverwaltung, Kommunikationsmanagement, Kundenengagement, Lebenszyklusmanagement, Zustandsbewertung, Onboarding, Ertragsmanagement, Nutzungsverfolgung/Analyse und Gewinn-/Verlustanalyse. Die Lösung eignet sich für kleine bis große Unternehmen und zielt darauf ab, Kunden personalisierte Erlebnisse für alle Produkte und Dienstleistungen zu bieten. ChurnZero lässt sich in Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales und weitere Lösungen integrieren. Der Support ist im Rahmen eines Jahresabonnements verfügbar und erfolgt per Telefon, anhand von Dokumentation und über einen Onlinehelpdesk. > > Bewertung: **4.7/5** von 129 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 129 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ChurnZero - **Region**: Arlington, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 12.000,00 $ - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Irland, Israel, Kanada, Neuseeland, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Abwanderungsraten-Management - Ad-hoc-Analyse - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Anrufprotokoll - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenliste - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestenlisten - CRM - Chancenmanagement ## Integrationen (33 insgesamt) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams ... und 18 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [CRM Software für iPad](https://www.softwareadvice.de/directory/433/ipad/software) ## Ähnliche Kategorien - [CRM Software für iPad](https://www.softwareadvice.de/directory/433/ipad/software) - [Kundenengagement Software](https://www.softwareadvice.de/directory/508/customer-engagement/software) - [Mobile CRM Software](https://www.softwareadvice.de/directory/1491/mobile-crm/software) - [Sales Tracking Software](https://www.softwareadvice.de/directory/3590/sales-tracking/software) - [Account Management Software](https://www.softwareadvice.de/directory/3606/account-management/software) ## Alternativen 1. [LiveAgent](https://www.softwareadvice.de/software/109980/liveagent) — 4.7/5 (1783 reviews) 2. [monday CRM](https://www.softwareadvice.de/software/348745/monday-sales-crm) — 4.7/5 (462 reviews) 3. [Zendesk Suite](https://www.softwareadvice.de/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 4. [Product Fruits](https://www.softwareadvice.de/software/336906/product-fruits) — 4.7/5 (89 reviews) 5. [Rocketlane](https://www.softwareadvice.de/software/373891/rocketlane) — 4.7/5 (127 reviews) ## Nutzerbewertungen ### "Great CS platform for SaaS businesses" — 5.0/5 > **Winnie** | *30. Oktober 2017* | Unternehmensberatung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Implementing ChurnZero has been one of the highlights of our year. It is a great feeling knowing we are proactively able to monitor client health and manage renewals appropriately. We used to track activities and usage internally but it was a much more manual process. ChurnZero's platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps. In less than 6 months, we were able to not only fully implement ChurnZero but have data and analysis in time for our annual user conference in October. Our enterprise clients were thrilled with our new usage stats we were able to provide to them...definitely made us look great\! > > **Nachteile**: While there are options to tailor/customize certain elements (like segmentation, churn score, etc) there is still opportunity to allow further tailoring of the site and features. For example, tailoring notifications is great but having the ability to remove tags would be beneficial. Being able to see what browser our end users are using while in our platform would also be helpful because many of our customer troubleshooting begins with us identifying whether they are using browsers that are too old or are no longer being supported. ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation. I have no doubt they have good product roadmap plans and will incorporate elements as more and more of their customers suggest improvements. ChurnZero is also a very robust system and we have it integrated not only with our SaaS platform but also with Salesforce so fully implementing everything took longer than expected (~3 months). This was mainly due to our internal resources having the time to work with the implementation team (not ChurnZero's fault) but I wish we had more of a heads up prior to rolling out. > > \- Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R \& D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them ----- ### "Useful platform" — 5.0/5 > **Yvette** | *14. März 2022* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I like that once it's setup , it's pretty simple to use for daily tasks. I also save a lot of time from logging into my client's accounts to manually tracking their usage. I can use ChurnZero to assess their usage for me. > > **Nachteile**: I can't customize the dashboard. I need time zones\! > > Our Client Success Managers at ChurnZero have always been really helpful. I like getting real time info to share with clients. ----- ### "Meh" — 3.0/5 > **Christina** | *22. Januar 2020* | Marketing & Werbung | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: The one thing I really like about this software is the e-mail stream that it displays for each client account. > > **Nachteile**: This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click. > > Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries. I avoid it as much as possible. ----- ### "You have to get ChurnZero for your team\!" — 5.0/5 > **Des** | *14. Oktober 2025* | Sicherheit & Untersuchungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful\! > > **Nachteile**: It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay. > > ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team\! ----- ### "Exceptional Customer Service to Meet Unique Needs" — 5.0/5 > **Chris** | *13. Juli 2021* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Churnzero's customer service is exceptional. Our CSM and the CX Team are quick to help understand our unique needs or issues and offer solutions. > > **Nachteile**: This is a robust piece of software. It takes time and effort to fully understand how to best utilize Churnzero for maximum effect. If you choose to only use 25% of the available features, you'll still be much further ahead of your competitor who is not using anything to manage engagement and adoption. > > The team is comprised of true professionals who seem to enjoy their job and excel at customer success. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.softwareadvice.de/software/77862/churnzero?page=2) ## Links - [Auf SoftwareAdvice anzeigen](https://www.softwareadvice.de/software/77862/churnzero) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Strukturierte Daten