Housecall Pro


Housecall Pro Logo

 

2476 Bewertungen (4,5/5)
 
Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more. Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation. Clients can book services via HouseCall's online booking functionality, communicate through a centralized messaging system and make online payments. The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available. This solution is available across the U.S. and Canada.
 

Housecall Pro - Easy to Use
 
  • Housecall Pro - Easy to Use
    Easy to Use
  • Housecall Pro - Schedule and Dispatch
    Schedule and Dispatch
  • Housecall Pro - More Customer Reviews
    More Customer Reviews
  • Housecall Pro - Text with Customers
    Text with Customers
  • Housecall Pro - Integrated Payments
    Integrated Payments
  • Housecall Pro - Web, Mobile, Tablet
    Web, Mobile, Tablet
Unterstützte Betriebssysteme:
Mac OS, Webbrowser (OS-agnostisch), Window 8

2476 Bewertungen über Housecall Pro

 

Rayanne W. Branche: Bau Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

28.8.2020

28.8.2020

Quelle der Bewertung: Capterra

EXCELLENT

Übersetzen auf: Deutsch
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Vorteile

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn.
One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Nachteile

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Yennesy M. Branche: Elektrische/elektronische Fertigung Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

17.10.2020

17.10.2020

Quelle der Bewertung: Capterra

Is great but could be better

Übersetzen auf: Deutsch
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I love it even though it cold be better.

Vorteile

How user friendly it is and how neat is compacked

Nachteile

I wish there was more ways to campaign your business, like more social medias and websites like yelp and more. Rating are very important to grow your business.

Ruben R. Branche: Umweltdienstleistungen Anzahl der Mitarbeiter:  Selbstständig Mitarbeiteranzahl:  Selbstständig

19.12.2020

19.12.2020

Quelle der Bewertung: Capterra

Works great

Übersetzen auf: Deutsch
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Vorteile

easy to use. mobile ready. sending invoices is easy . Seeing custumer text thru the mobile app helps out great

Nachteile

Mobile app isnt the same as of desk to ...
doesnt send out notification on recurring serves automatic
.too expensive especailly of the off season lawn service. Winter of 2019 i had to cancel the software and came back i thinking paying a little more

Carla R. Branche: Bau Anzahl der Mitarbeiter:  11-50 Mitarbeiter Mitarbeiteranzahl:  11-50 Mitarbeiter

12.3.2020

12.3.2020

Quelle der Bewertung: Capterra

So much potential...so much that was wrong.

Übersetzen auf: Deutsch
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Frustrating, frustrating, frustrating. Best word to describe HousecallPro. The worst thing is when you call for help or do a chat, they give you bad advice, you relay it to the techs in the field, you mess up everything and have to start over and then you figure it out yourself. The tech support crew at HCP doesn't know the program very well. It is highly frustrating to open a chat, get bad advice, get a wrong answer and before they can figure it out you figure it out for them and let them know the correct answer for the next person that chats in with the same issue.

Vorteile

Integrated with Quick Books Online. It is hard to say what we liked about it. It had a map built in so we could see where the techs were theoretically but didn't exactly work all the time.

Nachteile

Frustrating to find out the history they said would be imported only gave us dates of service, not the actual history. We could not see what we had done for the customer only what amounts Quickbooks had received and when. That is not history.
Something that was major for us is that if you have a multiple day job, remodel, tunneling to replace a sewer system, running new water lines in a house you have to add additional scheduling and each occurrence ends up in QuickBooks whether you billed out for that or not. In other words we had multiple no money due invoices in QB's that didn't need to go over because customers should receive one invoice for a job with all the details on the one invoice not multiple invoices with small amounts on them. This was the worst.

Jonathon M. Branche: Verbraucherdienste Anzahl der Mitarbeiter:  2-10 Mitarbeiter Mitarbeiteranzahl:  2-10 Mitarbeiter

20.10.2020

20.10.2020

Quelle der Bewertung: Capterra

Pros & Cons about Housecall Pro

Übersetzen auf: Deutsch
Bedienkomfort

 

Funktionalität

 

Produktqualität

 

Preis-Leistungs-Verhältnis

 

Kundenbetreuung

 

Bedienkomfort
Bedienkomfort
Funktionalität
Funktionalität
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Kundenbetreuung

My overall experience is GREAT! I've used two other software platforms and HCP by far is more superior!!

Vorteile

1. Reporting

2. User Friendly

3. With the integrated CC processing my techs are receiving 30% higher amount in tips.

4. It actually works in the field.

Nachteile

1. My industry doesn't have the correct work flow.

2. Not blocking time out while in the process of booking a job.

3. Refreshing the screen to ensure the schedule is the same. We have a pretty fluid schedule being Junk Removal.