MyStudio

Vorteile

I own an art studio and needed an easy waybfor costumers to sign up. After calling and searching 9 different software companies I finally found MyStudio. This software is just what I needed because it's easy to use (once you play around wih the settings). They also have instructional videos to help you. Their chat is also very helpful.

This software is also very affordable for me. It is well worth the money because I don't have to manually charge anyone or save their info. This software gives me automated costumer payments for my memberships and workshops. The app, as a costumer, is also easy to navigate and purchase.

MyStudio business insight gives me information on how much money a certain class or workshop is bringing in.

Overall, this is what I needed for my business to run smoothly.

[sensitive content hidden] helped me navigate the system when I first looked into it and answered all my questions. This is an actual person and not a robot chat.

Nachteile

I would like yo be able to send invoices regarding my business and quotes via email but haven’t figured out how to that as well as square.

Vorteile

Very helpful to manage my student base and the payments for my members. And allows for them to sign up for membership, classes, events, everything within the App

Nachteile

The only thing it doesn't do for me s to integrate with my current Testing Sheet format and to keep a master list of my students testing ranks. We are just used to an old system in excel.

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Vorteile

Initially the simplicity of the software and the layout of the system

Nachteile

There constantly seems to be bugs or glitches to work out, it costs extra to send emails and texts using the software, you aren’t able to sign up more than one user at once unless you pay extra, the attendance aspect is minimal at best and doesn’t provide details about students

Vorteile

I like the ease of being able to do business outside the gym. I still feel connected to the business while I am away and can get new members signed up.

Nachteile

I really cannot think of a con but if I am being picky, I will say I feel navigating through can feel like a lot of clicks sometimes. It could be streamlined better for easier use but overall I have no complaints.

Vorteile

Customizable app for my business - Ability to have members register themselves for events and programs - push notifications and texts to members

Nachteile

It's not yet connected to Quickbooks. I wish they would get that done ASAP!

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Vorteile

I love the analytics, so I can see at all times where my company is at with ease. I also like the simple sign up process for members and non members. Our events fill up quicker and we are blessed with many non members that come to our events to try our program with my studio software.

Nachteile

There are some things that is not easy to adjust in the software, but I know the product is getting better each year. Sometimes learning some of the opportunities that it offers, can be challenging, but once you learn how to do them you have another growth opportunity.

Vorteile

MyStudio provides an all in one solution for a member app, communication pathways, billing processing, membership management, event scheduling, member resources, attendance tracking, rank progression, and more.

Nachteile

The MyStudio website could be improved as we do not use it. We have a website built through Wix.

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Vorteile

Very user friendly. They do not need to go through too much on the back end to register for our memberships.

Nachteile

When customers register through the app and they have multiple siblings, they need to go through the registration multiple times

Vorteile

Communucation, patience, and problems solving!

Nachteile

At times the migration process isn't as smooth as orginally explained.

Vorteile

The best thing about MyStudio is the customer support. My support [sensitive content hidden] has been outstanding. We still have biweekly meetings!

Nachteile

I have been having difficulties with the website set up and transfer from GoDaddy.

Vorteile

What I like most about MyStudio is that it allows for my entire team to be flexible and we can pivot quickly no matter what the circumstance. They allow for us to stay in constant communication with our members.

Nachteile

What I like least about the software is waiting on some of the updates, but the good thing is they are constantly updating and innovating the platform to make it better. They are a young company but are making great progress.

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Vorteile

I 've been working with this system for a while and tall the software I used before, it's way more user friendly and the price point is way better than those like rainmaker. The integrations are just what any dojo owner needs to make things easier and streamline.

Nachteile

There are a lot of features so it took a while to navigate and understand where things where. But it seems like they are always working on improving the work flow for customers.

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Vorteile

-The ease of use was number one and honestly the price was unbeatable. We pass on the fees of the credit cards to clients which actually pays for our annual fee to use the software.
-Opportunities for a self service check in process saving on labor
-Customer history with options to communicate via text with clients in real time through the software
-internet Based so can be used on mobile device

Nachteile

We are a dance studio and the features are geared towards martial arts; however, the features work great for us.
We do a lot of drop in classes, loading those can be cumbersome. Wished the copy class feature copied the times so when i load the month of classes i don't have to load every class time

Vorteile

Affordable. Easy online customer management and billing. They were just starting out and so was I, so it was a good fit.

Nachteile

The attendance tracking, email, and SMS communication tools tracking software are basic and need more development to work. The scheduling software user interface is just ugly and unusable. I am currently paying for mailchimp, acuity scheduling, and taking attendance manually to get the job done right. The custom links for online registrations often come up as 404 not found. I'm now at a point where I can easily move to another CMS and enjoy more developed software if the price is right.

Vorteile

Very helpful in setting us up! My Studio offers so many programs that will enhance our customers experience! organized and consolidated our business into one program! Great value!

Nachteile

Nothing hated about it yet! Of course learning a new system can be intimidating and a little stressful but well worth it!

Vorteile

I love the ability to pass on credit card fees to my customers as well as track attendance and use their point of sale feature

Nachteile

The only negative is that because there is so much that this software offers it takes time to understand how to navigate its numerous features

Vorteile

Once set up recurring payments are great. Very easy to pause a student and resume if needed too. Ability to send emails to all students

Nachteile

Secondary email doesn't always get emails. Confusing to navigate the different choices on tabs ex: multiple tabs say attendance but only 1 launches it .

Vorteile

It is very easy to use to keep the students’ attendance and memberships.

Nachteile

Everything is good, but it doesn’t allow to put the past date for the registration.

Vorteile

I love the customer service, with all my dumb questions they are always patient with me and get to the bottom of issues.
The format is super nice as administrator, for client management, automatic payments, the trigger for late payments, email us (how its also sent to other emails so I don't miss it), the website template, and billing schedule, the cash flow, and many more features I can't list at the moment.

I can't imagine running my business without it.

Nachteile

Updates - I would like more notice of any updates to the software, like via text or email. This notice is to double-check the client's accounts to confirm the payment is correct.

For the website template, I would like the option to run google ads but it requires coding which the website template does not provide. IF MyStudio can fix that issue that would be great!

The processing fees, I think the rate is too high and MyStudio should look into another payment processing service because I found way cheaper options but they were not compatible with MyStudio at the time.

Events/Product Links - When we were selling digital products or any products through the MyStudio, when we shared the link it came up "suspicious, spammy, and malicious" to customers that deferred them away from purchasing. Which was very frustrating as a business owner.

The only thing I don't understand is why my other coaches and students claimed that they don't like MyStudio or use it and I'm not sure why. I've asked them but there are no notes about anything they can change. This is frustrating because I enjoy MyStudio.

Vorteile

It makes communication with members easy. The price point is good. Its payment and retail features are easy to use.

Nachteile

Attachments to emails to members is limited to one per message. I wish I could backdate the start of a membership.

Vorteile

I like the attendance feature the most. During the pandemic we had to get rid of "attendance cards". No everyone gets checked in with very little issues. I also like the event and membership registration capabilities.

Nachteile

Glitches occasionally. One time I couldn't check anyones attendance for 3 days straight. Also loading time takes way to long even though we have fast internet. Email cpabilities are very basic. I would like more synching with mail chimp. They feel like a billing company, but they are not. We have to do a lot of money chasing when a client doesn't pay.

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Vorteile

Simple and easy to use, and if I have questions, the customer service is excellent

Nachteile

In the past, the software has been making a lot of changes which I didn't think needed to be made...if it's not broke, don't fix it

Vorteile

Customer information and personal payment information, the ease of use, and integration was seamless.

Nachteile

The features on the Ap can be improve. It seems to work best on a laptop and desktop

Vorteile

MyStudio is focused on the user doing most of the work which saves me time.

Nachteile

Sometimes it takes a while for a requested feature to be put in place but they have so many different plans that it is understandable.

Vorteile

It was a simple software for recurring memberships and selling products

Nachteile

There was not alot of automations at the time, no profile pictures, no real ways to help us stay on top of the process of a prospect to along time member...

Vorteile

MyStudio has made the enrollment process a simple click of a few buttons. The app is so user friendly that ALL parents/students can use. There isn't any hidden surprises or fees or anything... the buyer feels comfortable in what they are enrolling in and what the prices are. What used to jam up our studio enrolling people took an extra employee dedicated to it and at least an hour every night to do so. NOW I don't have to have the extra employee and I can concentrate on instruction of students without distratction.

Nachteile

Sometimes I don't like that things are ever changing and developing and I have to learn the "new" way to do it, but honestly..... it's just me not the software. MyStudio simply changes things because they are ever improving and LISTENING to their customer and the needs and wishes.

Vorteile

Mystudio has been so helpful ever since we decided to use it. Especially, managing trials and memberships has been so much easier such as enrolling memberships, and following trials with automated emails and text. over 90% of our membership has been through customers' phones using MyStudio App. No more Paper!!!

Nachteile

MyStudio has been great most time. MySutio has lots of tools to customize what you need for your business. I feel like I use 10% of what MyStudio offers...

Vorteile

The cost factor, ease of use and being able to get answers

Nachteile

Wish we could talk to people more frequently when we have problems

Vorteile

We like the online registration tools and the ability to communicate much more effectively with customers.

Nachteile

Some features that have been advertised as coming soon 2 years ago, have still not come out such as quickbooks integration.

Vorteile

It's easy to use. It helps our small business functions.

Nachteile

I haven't seen any cons so far. Hoping there's no issues in the future.

Vorteile

Integration was SEAMLESS! This has always been the most difficult in using a new software but MS makes it easy. You can customize memberships and events to your liking so it is very flexible as well.

Nachteile

I am not very tech savvy so for me some things are not self-explanatory just by logging in but I believe it is because of the advanced options of this software. If i'm every unsure, I just reach out to the Customer Service team and they answer all of my questions!

Vorteile

The essential KPIs (leads, trials, memberships, gross sales) are in your face every day! In order to run my school effectively, I need to be able to see the necessary data with ease, and MyStudio does that! I love that the company continues to listen to its everyday users, and MyStudio continues to upgrade its platform.

Nachteile

Like all CRMs, MyStudio has a bit of a learning curve. Once you familiarize yourself with its systems, you are able to perform administrative tasks intuitively and efficiently.

Vorteile

I love the automation email feature and the ease of tracking data .

Nachteile

Not being able to make class reservation.

Vorteile

Super handy for setting up memberships and special events and tracking attendance.

Nachteile

I would like to have some emoji features in the email and text.

Vorteile

Customer service is great. I like the seminars. Still learning some of the features.

Nachteile

I think once a person inputs their information for any purchase, is should auto fill for everything else and not have to be reinput. Also, I would like to sell personalized items that Century Direct does not carry. This includes logo t-shirt, hats, hoodies, etc. Maybe consider partnering with a Printing company that can tie in like Century Direct.

Vorteile

The ease of use and ability to check payments, enroll members all on your mobile device. App features allow for members to easily access their own profile, and make payments, enroll in events and more! Professional, simple, and makes managing a business so much easier.

Nachteile

Because of the streamlined service and main focus on providing simplicity to a business and members, certain features are not available. However, they are always upgrading their product. Would also like to have a credit card swipe feature

Vorteile

customer facing POS & self program registrationalso the CUSTOMER SERVICE TEAM <3

Nachteile

The admin & book keeping side of things needs more love and care

Vorteile

I love how simple this software is easy to use. Our members love it too! Everyone can purchase what they want at any hour of the day or night. I do not need to send out links or reminders now to purchase camps, they know where to look right away now. We have removed our front desk now and all waivers and information is done on the software. It has made our lives easier and removed the need for extra staff, now our instructors can focus on the students and not chasing money or spending a long time learning how to use this software. It is simple to use and I love how it's constantly evolving. It really has saved me time that I can now spend elsewhere!

Nachteile

I would like to see something to issue receipts for the year or easy invoices.

Vorteile

Software is easy and intuitive to use. Customer service is always available to support and answer questions. All of my staff can use which keeps things running smoothly.

Nachteile

It would be great if Apple or Google pay was an option. It would also be great if we could add clients in and charge a drop in rather than having them download app etc. We sometimes get out of town visitors and they just want to walk in and pay and not have to go through downloading app, setup etc.

Vorteile

I love how I can send a link to potential customer to be ready to get on the mat as soon as they come in. Then, when they are ready to sign up, its all in the app. Direct interface for the parent/guardian with the studio.

Nachteile

The back button, checking out events for an individual student. Takes you to the main member screen and have to filter again.

Vorteile

Customer service and support is great. .

Nachteile

I would like to see all tool combined combined. Get rid of events and memberships as separate tools and allow users to build on their own

Vorteile

I love that I can communicate with all of my members easily.

Nachteile

Mystudio can require that you move in and out of areas in the software constantly. I find that I have to run the software in two different browsers sometimes to access the information I need for a customer while communicating.

Vorteile

Very helpful anytime I have a question on how to do something within the software

Nachteile

I have not used it enough to have cons, I think its a great upgrade from my pencil and pen system

Vorteile

Ease of generating in depth reports. Messaging and emailing can be done in app.

Nachteile

Still learning the ins and outs of the app so far no complaints.

Vorteile

"Feels like family. Real live chat help and people to answer phone. NOT outsourced to another country. People understand my problems and treat me with respect and walk me through solutions. Always listening to me and always improving not just me but themselves as well! LOVE! MyStudio truly does want your business to succeed. Family from another mother and I'm grateful."

Nachteile

Sometimes we have questions and the chat and/or email response takes longer than customer (in the moment troubleshoot) can wait and/or I have to get back on mats and can't get the problem solved right away.

Vorteile

MyStudio is easy to use. I use it to update promotions, take attendance, receive tuition payments, set up special events, etc. It's great for me and my families!

Nachteile

The one feature I really don't like, which I despise is the pop-up when students check in that notifies them that they cannot check in because of an unpaid balance. It is class shaming and terrible. Payment is between me and the parents. Students should not be burdened with this information. I know my families are good to pay. Things happens. I have called about this and filled an suggestion, but was told that they had no interest in changing it. I would warn others of this if I recommended MyStudio.

Vorteile

We were informed we were switching from one programe to mystudio. The process was awesome and easy. A year later we are fully up and running and so happy with the product.

Nachteile

Because we switched so fast a lot of the training behind the program was missed so it was not easy at first to learn the system. It is much easier now.

Vorteile

Easy payment processing and technical support

Nachteile

Basic answers aren't always easy to find in the archived articles on how to use the system

Vorteile

Super easy functionality with everything in one place.

Nachteile

Slow to load sometimes but may be service location

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Vorteile

The software is simple to use, and their customer service team is always available to provide assistance and answer questions. It is used by all of the employees, ensuring that operations run smoothly.

Nachteile

The loading speed can be slow occasionally, but this could potentially be due to the location of the service.