Aircall

Vorteile

Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert

Nachteile

- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls

Vorteile

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Nachteile

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Vorteile

Das Einrichten funktioniert sehr einfach.

Nachteile

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Vorteile

Nichts - und mehr gibt es nicht zu sagen

Nachteile

Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.

Vorteile

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Nachteile

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Vorteile

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Nachteile

Andauernde Störungen, schlechte Programmierung.

Vorteile

one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it

Nachteile

the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Aircall

Vorteile

The call management system is very good.

Nachteile

Sometimes call quality is poor if my connection is not perfect.

Vorteile

Nothing, super buggy, numbers kept getting blocked by Spam

Nachteile

CUstomer success team is non existent, numbers are spam and blocked

In Betracht gezogene Alternativen

Warum Aircall gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Aircall

Vorteile

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Nachteile

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Vorteile

I love the immediate use of the product that is available. I truly do love the customer service as well!

Nachteile

I really don't have any cons that I've found while using Aircall yet.

In Betracht gezogene Alternativen

Warum Aircall gewählt wurde

Zuvor genutzte Software

Gründe für den Wechsel zu Aircall

Vorteile

The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.

Nachteile

Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call.

Vorteile

Aircall makes filtering calls really easy. The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy.

Nachteile

The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics. Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics.

Vorteile

Easy to manage and assign regions/numbers to a person
The analytics is very extensive but not available separately now (or on lower plans)
Desktop app

Nachteile

Interruptions - while using the same number at the same time, sometimes calla were dropped
Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc
SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent

Vorteile

Easy to use, has mobile app but sometimes glitchy. I like how you can set office hours

Nachteile

My annual subscription renewed without any notice and when I found out on the day it was renewed for another year, I contacted them immediately and asked them to cancel. Even though I contacted them on the day, they refuse to cancel and decided that their policy states they cannot cancel once it's renewed. What an easy money grab to lock customers in for another year. Doesn't take much effort to cancel/refund?

Doesn't leave a good taste in my mouth and I won't be recommending Aircall to my network. There are other companies that offer more features for 1/5 of the price.

Vorteile

Love this tool so much and the support team are fantastic. CRM integration with HubSpot is super helpful

Nachteile

Not much really to say, potentially more automated settings would be helpful

Vorteile

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Nachteile

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Vorteile

Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.

Nachteile

Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

Vorteile

Aircall is extremely simple to utilize. It just should be designed once. It is so natural to investigate for sound issues and loads quick, which I appreciate about Aircall. I once utilized a softphone that heaps for 30 minutes, which was depleting.

Nachteile

I love everything about Aircall. Perhaps an idea from me is to further develop how phone calls function. I would likely need it more clear and, if conceivable, to leave the call when I'm not required any longer.

Vorteile

Aircall has realy user friendly interface to use. Its impressive features have streamlined our teams communication process. Call quality is quite solid and call recording and queuing features are great to made call management efficient.

Nachteile

Aircall is good but its need improvement on their customer support i think. And the mobile app has connectivity issues.

Vorteile

Love the ease of use and call management features.

Nachteile

Wish the mobile app had more functionality and customization options.

Vorteile

Whisper feature of this software is amazing it’s really helps alot and make the user experience better

Nachteile

One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others

Vorteile

Easy to sign up. To get started this is for sure one of the best services on the market.

Nachteile

If you want to switch to a different provider, they will make you go through hell. They also screwed us on + 2000 USD, so not very honest people.

Vorteile

Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature.

Nachteile

Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings.

Vorteile

The possibility to set availability hours

Nachteile

There is nothing noticeably negative in my everyday use.

Vorteile

- Analytics are complete and really heplful- It's very easy to get started- Friendly dashboard and apps

Nachteile

- Is a bit expensive if you compare to a normal phone network

Vorteile

The easy navigation of features within its small yet uncomplicated CRM and simple labeling of terms and keys.

Nachteile

The uneven navigation of calls was a "meh" for me. I was almost impressed but this made me rethink having this as best tool.

Vorteile

The talk first option and the caller ID

Nachteile

Some time s the quality of the call shoots in and out on the Mobil service and you can not talk first before transfering

Vorteile

I really enjoyed the UX/UI of the platform, how deeply integrated it is with other tech stack (CRM, customer service software, customer success software, etc.) and their Aircall mobile app is pretty useful when sales are on the go.

Nachteile

The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they increased it by so much that it became a real burden to keep using them.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Aircall

Vorteile

Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.

Nachteile

There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

Vorteile

Easy to use and quick to get working. I also enjoy the recording feature so I can listen to my calls afterwards.

Nachteile

It can be a little spotty and drop off at times.

Vorteile

L'installation facile et complète des applications sur les postes des collaborateurs.
Possibilité facile de gérer les équipes et les files d'attente afin de repartir au mieux les flux et les worflows.
Connexion avec Hubspot facile et Modjo !

Nachteile

L'application a de nombreuses mises à jour, ce qui est une bonne chose en soit, mais nécessite des installations.

Vorteile

Se connecte facilement et rapidement, l'ergonomie est simple et fluide, agréable à utiliser

Nachteile

La qualité audio est parfois médiocre lors de certains appels

Vorteile

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Nachteile

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them

1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager

2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed

3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Vorteile

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

Nachteile

I can't think of anything negative about Aircall.

Vorteile

L'outil est simple à utiliser. Les intégrations sont faciles à mettre en place.
L'équipe onboarding est de qualité.

Nachteile

L'outil n'est pas très poussé en termes de fonctionnalité VOIP par rapport à la concurrence.
En même temps, les tarifs d'Aircall sont exorbitants comparés à ceux de leurs concurrents, sans justification apparente pour cette différence de prix.

La valeur du produit ne justifie pas du tout les montants dépensés - aucune flexibilité à ce sujet.

Vorteile

It integrates with our existing tech stack and helps sync info between Front and Salesforce.

Nachteile

Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.

Vorteile

- Good ui
- Easy setup and easy routing configuration
- Good statistics tool
- Easy to buy more number

Nachteile

- Some sync failures with Hubspot
- Low support
- Some software bugs

Vorteile

Aircall is a very easy to use phone system, I personally really like how it integrates with out Salesforce instance so we can review calls without leaving our CRM.

Nachteile

For some reason, calls that are longer than 1 hour are not always displaying recording links in Salesforce, but they are available directly in Aircall.

Vorteile

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Nachteile

Easy to use, relatively cheap, good UX it has also never broken.

Vorteile

AirCall ofrece una amplia gama de funciones para gestionar y supervisar las llamadas en un centro de atención al cliente, lo que mejora la eficiencia y la calidad del servicio.

Nachteile

La configuración inicial puede ser compleja y requiere tiempo para personalizar y ajustar las opciones según las necesidades específicas de la empresa.

Vorteile

Very fast to maneuver, it pops up quckly on the screen, from background.

Nachteile

Doesnt have emojis for text, and sometimes the

Vorteile

Facilité d’utilisation de l’outil, bonne prise en main.

Nachteile

Les numéros peuvent être parfois flag comme spam

Vorteile

It's easy to use, user-friendly and has not delay when in terms to calls and other uses.

Nachteile

What I didn't like about the Aircall was their login system.

Vorteile

We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well

Nachteile

- The speed with Hubspot could be improved- SMS integration could be better

Vorteile

I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Nachteile

It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.

Vorteile

Me encanta lo fácil que es escuchar las llamadas que realizamos y lo fácil de usar, a diferencia de otros sistemas este tiene un formato muy amigable, es como si utilizaras tu teléfono celular.

Nachteile

Entiendo que podría mejorar la estabilidad de la llamada.

Vorteile

Aircall présente une interface facile et accessible. Ce logiciel permet de communiquer avec les clients et aussi d'enregistrer et de gérer la distribution automatique des appels. C'est un service client très efficace.

Nachteile

Aircall présente des bugs par moment mais outre cela, c'est un logiciel très utile.

Vorteile

Facilité, fluidité
POWERDIALER IMPÉRATIF CEST EXEPTIONNEL

Nachteile

Quand j’ajoute l’extension chrome , des fois air call ne reconnais pas la liste pour l’intégrer au powerdialer

Vorteile

Desde que lo implementamos en nuestra empresa, hacer y recibir llamadas de nuestro equipo de SDRs se ha vuelto pan comido.

Nachteile

Integraciones con CRMs y otras plataformas