A1 Tracker

Vorteile

We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget.
We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance.

Nachteile

Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask.

Vorteile

A1 listen to what you need and work towards providing that. The A1 team ([sensitive content hidden]
) worked closely with BCB to help us move from having concepts to having clear ideas on what it was that BCB actually needed to succeed. A1 have continually provided excellent service in the almost 3 years I have had the pleasure to work with them. The A1 team feel like they want BCB to succeed first and foremost. I can't speak highly enough of the A1 team.

Nachteile

There are no cons. If you are reading this and want to find a software partner - go with A1, you genuinely won't regret it.

Vorteile

I am a Risk Manager & Senior Investigator for my company. My company employs over five thousand employees throughout the United States. We have been utilizing A1’s software for a little over three years and I can honestly say this software is amazing. As a Risk Manager / Senior Investigator, I need a dependable report software to document my investigations and workers compensation claims. The A1 program is easy to use, and it also compiles important data that can be imported to stats. [sensitive content hidden] and his team are always available to assist with training and modifying the fields. A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program.

Nachteile

The product is great, at the moment I cannot think of any improvements.

Vorteile

The simplicity of it made it easy to learn and use!

Nachteile

The settings side of the program could be a little more intuitive.

Vorteile

Ease of us, Customer Service, Data collection and reporting.

Nachteile

No cons at all with A1 Tracker, great system.

In Betracht gezogene Alternativen

Gründe für den Wechsel zu A1 Tracker

Vorteile

A1 provides the insight required to track, access and execute next steps when dealing with customer warranty claims, it offers a comprehensive overview of the product a customer has registered along with the components for the product. at a glance warranty information and so much more.

Nachteile

Difficulty navigating through the system, there are no que's or hints that would assist a first time user or even an intermediate user, more information needs to be provided and an example offered to aid the novice user. Even better would be an instructed on line course that offered explanations for each section and feature. The more we empower the user, the better experience is had.

Vorteile

Sandbox design and endless customization is where A1 truly shines. While we may not be the primary demographic for A1, they still worked with us to satisfy all of the needs of our business.

Nachteile

I think Data Import/Export could be improved. Our biggest issue is going over a data limit and needing to purge data manually instead of an integrated system to archive after a certain amount of years.

Vorteile

Ease of use, ability to customize screens and data elements

Nachteile

I had no issues with anything offered by A1

Vorteile

A1 is an easy system to use with good basic functions. It gets the job done at a reasonable price point. Its interface is customizable and can be created in the users eye.

Nachteile

While it has some deeper functionality they are not all seamless and many require some degree of settlement if they want to be used as they are generally static and not fully customizable. If changes are sought later as you realize some functions or options being used are not necessary or not set up in an ideal manner, it is not the easiest to change and re-integrate.

Vorteile

The software meets our company needs for tracking auto, property claims and certificates of insurance. I am not a tech savvy person, and I find it fairly easy to navigate through. They have the best customer service team. They are always there to help with questions and issues. They take their time in assisting when there is a problem. They truly care that their customers are happy.

Nachteile

I do not have any complaints or dislikes about the company. I am very happy with their software.

Vorteile

It's easiness is the most beneficial to my team.

Nachteile

Making changes to settings is difficult for me however I am not always technology savvy.

Vorteile

the flow setting up claims. easy to understand

Nachteile

nothing. it was straight forward. easy to understand and set up.

Vorteile

The most that I like to A1 Tracker was the improvement the process to recovery of damages in my company. The integration of members of team in one software to make easier the recovery process.

Nachteile

A1 Tracker needs to consider integrating in the team a bilingual person ( spanish and english). In the proposal incorporate a schedule (time for delivery) of work-process for the implementation the new software.

Vorteile

Easy to use, great navigating, lot of options

Nachteile

sometime its slows down and freezes but maybe a computer issue on our end

Vorteile

Very user friendly, easy to navigate, very clear and concise.

Nachteile

Was quite pleased with the Tracker, no improvements to mention at this time.

Vorteile

it is user friendly, the environment has little error

Nachteile

The claim number should be on the notes page

Vorteile

The website is very easy to use and navigate through the category headings.

Nachteile

The only tip I find it can be a little slow. Might be on our end with our internet service.

Vorteile

The ability to modify our current program without making contact with A1. The flexibility is unsurpassed compared to other programs. The attention detail and work arounds help mold this program to our specific needs. The knowledgeable team and staff work with us to collaborate on creating new product within the program. Customer Service is top-notch. Questions and issues are resolved in a timely fashion, sometimes quicker than expected. While meeting expectations are always a bonus, A1’s staff always exceeds our expectations and a regular basis

Nachteile

There was a lot of data to import; sifting through all of the data to import and organizing that was time consuming. Additionally, we invest the time up front into understanding our short and long term business needs to collaborate with A1 on how to best “structure” the system. Because A1 Tracker is so customizable, there are lots of decisions to make for a business owner to optimize for users and for the business needs.

Vorteile

This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization. The quick batch update feature took hours off my data entry time.

Nachteile

I would like to see a save feature where an entire record could be updated and saved vs. saving each section of the record as this happens in some of the modules within our tracker.

Vorteile

I oversee product warranty claims for around 250 dealers, who are responsible for handling customer guarantee repairs and product registrations. A1 Enterprise was our software of choice because our warranty, product registration, and RMA process is chalk-full of complex business rules which requires automation. Our products and guarantee process are complex, due to each product having many associated parts and sub-assemblies, where each can have various warranty coverage types and limits.
A1 Enterprise also provided an interface to our ERP accounting software, which gives us more control over how our products and claim costs approvals flow between the two systems. This interface reduced burden on me and our accounting department. We have collaborated continuously with the team at A1 to clearly define our business requirements to ensure we get what we need, and the team at A1 invests their time to thoroughly understand our business needs.
Pros: The team at A1 is very competent with their technology and our requirements. They know how to present solutions to complex business needs, and are very responsive to changes and support requests. Additionally, A1 Tracker as a software is rich with customizability, administrative features, and workflow features that make my job easier and more efficient. In comparing my time spent managing claims in the previous system, A1 Tracker gave us a 90% increase in efficiency.

Nachteile

A1 Tracker is an application that takes time to understand and grow into. Any administrator taking on this application should be aware that a time investment on their part is needed to ensure a successful implementation. Additionally, I would like to see Dashboard reports with charts and graphs, although I hear rumors that's coming in 2018!

Vorteile

The user licensing price point and professional support are the definite pros. Then the flexibility we have to track different construction risks. The consolidation of several software systems has lowered our overall software licensing costs.

Nachteile

There is a learning curve to understand higher-level administrative functions, but that's the price you pay for flexibility and a complicated business such as ours. There was also a time investment we put in to get up and running.

Vorteile

A1 Enterprise put together a software to serve our long term company objectives so upper management can handle day to day operations while keeping it simple enough for employees, contractors, and vendors to use out in the field. Web-based reporting and data access is critical to our business, even more now than in prior years. This product is well suited for us, and was customized to meet our needs that other systems we looked at couldn't do.

Nachteile

Implementation is always labor intense, especially with data import however pays off.

Vorteile

Easy to used and can generate different reports for management.

Nachteile

the set up for different type of claims. They should work on getting more fields that apply to each type of claim.

Vorteile

Support is consistently reliable, and a fixed budget was provided by A1 before implementation, so there were no surprises.

Nachteile

I think the cons of any software is the amount of time a company must invest into understanding their own needs to ensure they select the right product. I'm not sure if this would really be a con, because the end result is better than it would have otherwise been.

Vorteile

We implemented A1 Tracker to replace our old claims management software and we are extremely pleased with the outcome. A1 offers far superior claim reporting tools, as well as a claim data entry portal where EVERYTHING we need to input for a claim is all in ONE screen. In our old software we had to go to several different screens to input claim details, which gave us many extra and unnecessary steps that tripled our workload when inputting new claims. A1 Tracker also exports data to our accounting software, allowing us to generate a batch of invoices with a click of a button! This is so much more efficient than what we had before. A1 Tracker also has a nice dashboard, with features we haven't seen before allowing us to see the most important details about claims when we first login. We can see claim costs, appointments, claimant details, and other parties involved in a claim without navigating to different screens.

The setup process with A1 was smooth, and VERY user friendly. A technical support person from A1 came out to visit us and walked us through the claim data entry process. We exchanged different ideas and scenarios, and ultimately A1 configured their software based on what our company needed, which was above and beyond what we expected. Since we have started using the new system, A1 has been very responsive to our questions and concerns, and gave us the training and support we needed to adapt to the new system. Requesting support is easy, very responsive.

Nachteile

If this software had a native mobile app, that would be even better. The user help functions would be easier to use if it was in an online format, it is currently a separate PDF document.

Vorteile

As requested, the software had all the fields I needed on two screens that I could toggle between. A few tabs were also provided for detail, such as contact information and notes. The program enabled me to set up auto emails reminders for important dates, such as contract expiration dates.

Nachteile

The software's capabilities extended beyond what I used on a day-to-day basis. I had the ability to customize or use other features. but because I didn't often utilize these options, I had a difficult time recalling how to make choices or navigate through the menu. Fortunately, all it took was a phone call to A-1 customer support, and I received timely help with whatever I needed.

Vorteile

We are fairly new to A1 Tracker and find it has many features and options beyond what we need. A1 assigned to us a dedicated implementation project manager who took the time to thoroughly analyze what we need out of the system for our claims management process. This analysis ultimately resulted in an on-site visit, which raised our confidence that this was the right product for us. We had to select a system on a small budget, and A1 was wiling to narrow down the features of the system so it gives us just what we need, without a lot of extra things or information that we don't need or use. The cost was definitely one of our considerations.

This makes the software easy to work with, and efficient for us, which is especially helpful because we are not advanced computer users. The Dashboard is a great feature that let's us see critical claim information immediately when we login. Support is easy to access and we have found A1 very responsive to our requests, and they tend to find ways to make very quick configurations changes that tend to make our work easier, and reduce steps when processing claims.

The ability to add many different costs for claim easily and attach multiple documents at once to a claim is very handy.

The batch export feature that generates in our accounting system is probably the biggest time-saver for us.

Nachteile

I think A1 Tracker could add more creative and efficient ways to further customize the reporting Dashboard, navigation, and in general reduce steps to access deeper layers of information. Also the possibility to work offline would be helpful. Other than that, there's not much about this software that I don't like.

Vorteile

The team at A1 helped develop and implement a work occupational injury reporting system our safety department. The system was fully customized to meet our needs. This included integration with our payroll system and accounting systems so we could pull employee information, organizational hierarchy and real-time hours into reports into injury summary reports.

The system was web-based, allowing our users to submit injury information from any of our locations throughout the United States. Following A1’s implementation, we were able to generate internal and OSHA compliance reports real-time, at any level throughout the company, from any organizational level from individual projects to counties, states, geographic regions or business unit. This detailed level of reporting ability allowed the company to collect and analyze accident and injury data to help improve our safety and health management systems.

The system was so effective that our corporate insurance and risk management department engaged A1 to expand and mirror the system to collect, manage and report the information about liability, auto, & asset claims.

Nachteile

The software did not exist when we chose A1. The only drawback was the time necessary to develop the software.

Vorteile

The ability to import data from our existing system and then manipulate that data to fit the new program was an awesome feature. This program was also very easy to use. The program is also customizable to fit the needs of our company.

Nachteile

There is really only one “con” to mention.
1. Building “custom views” was a little difficult and took some time to learn.

Vorteile

It is very user friendly. I have used many claims systems and this is very customizable from simple to robust. It could easily fit any claims need.

Nachteile

There isn't anything that I don't like. Anything that I have asked for, A1 has been able to accommodate. The hardest part was the set up.

Vorteile

The team is unmatched- [SENSITIVE CONTENT HIDDEN] and friends will go above and beyond to take care of your needs. His attention to detail is unmatched. They work hard to understand the business and provide a clear solution for all reports and data.

Nachteile

Where there were features I did not use regularly, I did occasionally about how to use them.

Vorteile

I chose A1 Tracker to support my construction business because it looked like a good product during our initial demos and also came from another referral source. We like that it can be adapted to handle several different aspects of our business, including managing vendors, assets, contracts, risks, incidents, insurance, and budgets. We deal with a lot of subcontractors on job sites, and have many moving parts with people moving to different jobs and transporting equipment materials. The dashboards give us an excellent resource for viewing critical activities and due dates, contracts over budget or at risk of going over budget, or worse if there is a job site risk that could lead to damages or injuries. Also, having access to several modules that we would have to purchase separate products for is a real plus.

Nachteile

Switching software is not easy, but in the long run it's worth it. There are no cons to the software, but we did need to take time to study our business needs to really get the most out of our software investment.

Vorteile

The most impactful features of this product were the dashboard, the claims module, and the notifications module. It allowed our company to easily keep track of our claims all in one place.

Nachteile

One feature I felt that was missing was some sort of reminder module to help us keep track of of our tasks. However, A1 Tracker is always improving their product, and sure enough, a calendar module is in the works which will help us tremendously.

Vorteile

It is very easy to implement according to the needs of your business. It turns out to be very friendly to work on it.

Nachteile

Really satisfied with the product. Nothing bad to say.

Vorteile

Great product and great customer service

Nachteile

None at this time, I'm able to get what I need from the program

Vorteile

The users and administrators have the ability to make changes without working with customer service or incurring charges. Customer service is amazing and friendly.

Nachteile

The fact that it's so open means that sometimes an inexperienced administrator can break things! There can also be some hiccups with adding new users, but the customer service team recently provided a very helpful guide.

Vorteile

-convenient
-well organized
-great customer service
-user friendly

Nachteile

I haven't run into any problems in the past five years using this software.

Vorteile

An excellent tool for the management and control of contracts, keeps us up to date with the renewals and expiration of contracts, allowing us to obtain a better flow in our process. Go Great tool.

Nachteile

Add design tools.

In General: I would not hesitate to recommend A-1, it is an easy-to-use tool, it adjusts to our needs, it allows us to have an excellent control in our process, the contracts at last centralized and ordered.

Vorteile

Its ease of use, the flexibility of inputting data, and the "bug" free operation of A1 Tracker software.

Nachteile

We haven't had time to fully utilize A1 Tracker in all of its potential.

Vorteile

It works as intended and meeting our needs

Nachteile

It took awhile to integrate with our needs

Vorteile

It is easy to use and A1 staff is always available to help and modify the information we require to meet our needs. Changes are made the same day or no later than the next day. .

Nachteile

No negative comments regarding this software.

Vorteile

Both ease of use and customer support / responsiveness are top notch.

Nachteile

There isn't anything we dislike about the software.

Vorteile

Great control tools that make administrator's job a lot of easier.

Nachteile

Lack of design tools for the webpage.

Vorteile

This software is very easy to use. I was able to scale down to the categories that I use. It is very easy to input data.

Nachteile

I would say the only thing is that you have to save so frequently. Not a bad thing, just another step. :)

Vorteile

After struggling to manage hundreds, if not thousands, of contracts manually we decided something had to give. Our manual processes were ineffective and inaccurate. After reviewing a number of Contract Management solutions, we found the A-1 best fit our needs and our budget.

The software is very flexible and configurable. We were able to create a solution that works for our multiple, unique locations. The reminders that we have the system generate ensure that we do not miss upcoming renewal and expiration deadlines.

The support we received from A-1 guaranteed that the implementation process was a great success.