Über MYR POS

MYR POS is a cloud-based point of sale solution and was created specifically for the quick-serve and fast-casual restaurant segments. Customers typically include coffee shops, salad bars, pizza stands, ice cream shops, food trucks, multi-location franchises, and others. MYR is recognized for its streamlined UX, and as being a clean and easy-to-learn system with essential functions – no superfluous bells and whistles. Some of MYR’s key features are its line-busting functions that help restaurants manage rushes and line-ups. Various key reports also enable users to track daily sales, compare sales vs. labor, and more. Payment solutions such as Square and Moneris are also integrated. Notably, MYR offers a white-label mobile ordering solution. Using the MYR Online app, restaurants can create their very own branded mobile app that enables them to increase sales online. MYR is MEV-compliant for Quebec users and offers customer support and personalized onboarding.
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MYR POS Preis

MYR POS bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von MYR POS ist ab 80,00 CA$/Monat verfügbar.

Startpreis:
80,00 CA$/Monat
Kostenlose Version:
Nein
Kostenlose Testversion:
Ja

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MYR POS Erfahrungen

Funktionsbewertung

Preis-Leistungs-Verhältnis
4,3
Funktionalität
4,2
Bedienkomfort
4,5
Kundenbetreuung
4,4
5 von 96 Bewertungen Alle Bewertungen anzeigen
Shannon
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501-1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionen
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 18.11.2018

Palm Lane Review

Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Vorteile

It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Nachteile

I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

Shann
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionen
2
Bedienkomfort
5
Kundenbetreuung
1

4
Bewertet am 26.5.2022

Honest review for 2nd year use.

As a basic POS, it does the job. At the time we were moving from Square POS as we needed a solution that allowed MEV integration. We looked at MYR versus LightSpeed and a few others. While it's a bit cheaper for MYR on the yearly, I am not sure the $300.00 / year savings is worth the lack of features and limited support abilities.

Vorteile

When it works, it works well for what it does. It is a pretty limited software though. 3rd party integrations never worked for us and we needed to move to something else (Deliverect). For the price, there are other options that might fit needs better.

Nachteile

Overall, it's pretty basic. I get the desire to do "quick service" as the primary option. However, this does bring negative sides as well when trying to bring in companies who want to offer more. Other solutions have a basic and more advanced interface (Square POS / Square Restaurant) and it would likely make sense for MYR to think beyond the box they believe the software allows into what the customers actually want.

In Betracht gezogene Alternativen

Lightspeed Retail

Warum MYR POS gewählt wurde

Requirement for MEV. Square indiated MYR was a partner. After looking into it, it made more sense to move to Clover as payment processing (cheaper raters than Square) if the move to MYR was required.

Zuvor genutzte Software

Square Point of Sale

Gründe für den Wechsel zu MYR POS

Lack of real knowledge honestly. Knowing what I know now, I may have chosen differently. Moving away now with all the capital I invested seems like a waste so we make due with what it offers and find ways to work around the limitations.
Chadi
  • Branche: Restaurants
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 31.8.2022

Our experience with MYR

MYR is a hreat product eith a lovely team. [SENSITIVE CONTENT] had our back since day one. made it easy for me to chose MYR over their competitors. thanks again

Vorteile

i was impressed eith easy of use and stability of software.

Nachteile

there is nothing i do not like about it. its a great system with many good things to come.

In Betracht gezogene Alternativen

Clover

Warum MYR POS gewählt wurde

was looking for a more comprehensive product which is easy to use and stable

Gründe für den Wechsel zu MYR POS

i enjoyed dealing with their technical team. [SENSITIVE CONTENT] made is so smooth for us. if itvwas nt for him i think i would nt be this comfortable. thank you [SENSITIVE CONTENT]
Mackenzie
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionen
2
Bedienkomfort
3
Kundenbetreuung
2

3
Bewertet am 24.6.2019

Btter than some, not the best

Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

Vorteile

This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Nachteile

I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

In Betracht gezogene Alternativen

Square Point of Sale und Lightspeed Retail

Warum MYR POS gewählt wurde

My old POS was archaic and we had to hand write orders. We have a much higher volume and this is no longer an option.

Gründe für den Wechsel zu MYR POS

They are a local Montreal company and I appreciated my account manager and felt confident that this company could assist us in making the switch.
Catherine
  • Branche: Essen & Trinken
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionen
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 8.6.2022

I recommend MYR

Processing payements is fast and easy.

Vorteile

It is very easy to use, it is intuitive.
It was easy to connect the IPad (MYR) to the Clover Flex terminal, to the MEV and to the bill printer.
Also the updates are easy to make.

Nachteile

It would be nice to be able to see all the past bills somewhere online, in the reports.

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