Über Fullstory

FullStory ist ein webbasiertes digitales Informationssystem, das hilft, das Kundenerlebnis zu optimieren. Nutzer können jede Kundenaktivität verfolgen und überwachen. Von Klicks bis zu Seitenübergängen wird alles automatisch indiziert. Die indizierten Informationen sind für das gesamte Team zugänglich und können als Grundlage für Geschäftsentscheidungen genutzt werden. Sitzungswiedergaben in FullStory sind mehr als nur eine Aufzeichnung, sie sind ein Blick in die Customer Journey. Omnisearch bietet den Nutzern ein intuitives Erlebnis, da sie vom Dashboard aus die Kundenaktivitäten inspizieren, Wutklicks identifizieren, Trichter erstellen und die Seitenanalyse überprüfen können. Das Aufspüren von toten und wütenden Klicks kann helfen, mögliche Verbesserungen an der Nutzeroberfläche zu identifizieren. FullStory enthält zudem „Click Maps“, die detaillierte Seiteneinblicke geben, einschließlich der meistbesuchten Seiten. Diese Daten helfen dir, die Interaktionen aktueller und potenzieller Kunden besser zu verstehen.
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Fullstory Preis

Fullstory bietet eine Gratisversion und eine kostenlose Testversion.

Startpreis:
Nicht vom Anbieter bereitgestellt
Kostenlose Version:
Ja
Kostenlose Testversion:
Ja

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Nutzerbewertungen zu Fullstory durchsuchen

66 von 66 Bewertungen
Sortieren nach:
Frank
Frank
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 29.1.2019

Fullstory ushers in a new era of live data analytics

The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.

Vorteile

The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.

Nachteile

There's not really anything I can knock this product for. It's exceptional.

Verifizierter Rezensent
  • Branche: Onlinemedien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.12.2022

Great product for learning about your customer usage! Highly recommend for any product team!

Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level.

Vorteile

Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this.

Nachteile

Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps [SENSITIVE CONTENT] 5 star support!

In Betracht gezogene Alternativen

Hotjar und Mouseflow

Warum Fullstory gewählt wurde

Embedded/Widget recordings work through Fullstory but not Hotjar.

Zuvor genutzte Software

Hotjar

Gründe für den Wechsel zu Fullstory

Great support and assistance from the Fullstory team.
Bharath
Bharath
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
3
Bedienkomfort
5
Kundenbetreuung
4

3
Bewertet am 18.8.2017

Too pricey for the features and functionality it supports

Vorteile

Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.

Nachteile

For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.

Thomas
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
1
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
2

5
Bewertet am 21.11.2019

State of the art product, but poor customer service and retention, unjustified price increase

Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.

Vorteile

It was very easy to use, and very useful to debug issues, and trace or track usage abuse.

Nachteile

Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.

First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.

In Betracht gezogene Alternativen

Hotjar

Gründe für den Wechsel zu Fullstory

It was easy to go onboard, and was able to identify users by passing in some parameters.
Monish
Monish
  • Branche: Computer-Software
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 27.4.2020

Track the User session and watch them use your product to identify there pain points

FullStory has been a really useful tool for analysing the user experience on the Website

Vorteile

FullStory records the live session of the user who uses the fullstory integrated web application,

It records lots of other useful metrics which can be used for analysis these metrics can be customised,

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support,

The FullStory provides some inbuilt analysis trends which is pretty useful,

FullStory provides API's for data extraction,

Nachteile

I wold like to move the metric data collected to a analytic platform like tableau, which is not achievable right now,

i recommend fullStory to provide a inbuilt environment such as tableau for further analysis on the data collected,

The metrics stored dose not last for a longer than 90 to 100 days, so we had to write java code to move data from fullStory to databases, fullStory has provided api's to support this data movement

Andrew
Andrew
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 20.4.2018

Fullstory offers real time information, automated screen capturing of system issues, and...

Being able to better aid support departments by viewing exact client actions as well as providing product teams, better understanding of platform usage/problem areas.

Vorteile

Rich visualizations while providing accurate data and allowing the admins to comb through data, view problem areas, as well as exactly what some of our client's were doing. This is tremendous from a support stand point, giving us the ability to view the exact actions/keystrokes the end user took.

Nachteile

No real qualms. Sometimes what the system deems as a 'Rage Click' can be inaccurate. I have investigated a large number and do not have full confidence in the accuracy.

Chen
Chen
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 14.11.2018

If you’re a startup - this one’s for you!

Vorteile

Fullstory makes it easy to watch sessions recording over your website or product. We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable. We use it on a daily basis and it helped us improve so much in our product, I can’t stress it enough. Highly recommended!

Nachteile

I wish there was a more friendly mobile experience.. an app or a responsive mobile website. That said, if I must watch something on the mobile web browser it will get the job done, but can get a bit better.

Phil
Phil
  • Branche: Einzelhandel
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
5

4
Bewertet am 17.10.2018

DON'T BE A FOOL; get the full story

When a Customer sends a feedback to us about problems during their visit, such as not being able to find where a feature should have been out is ordinarily easily located, I can see exactly what happened to him or her when it should have worked

Vorteile

I can not only see everything a customer did, I can track past visits off their IP, Cookie, etc and keep a trail

Nachteile

I personally find it a little clunky. But that's just me

Wes
Wes
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 2.8.2018

Unbelievable what this thing can do

Vorteile

They give you such good bug tracking tools. You won't regret the purchase just because of how powerful their tools are

Nachteile

They're expensive. For a young company growing quickly, it's hard to keep up with the sessions counts that they base price on. Maybe different pricing structure?

Zachary
Zachary
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
2
Kundenbetreuung
0

4
Bewertet am 9.1.2019

Feature Packed and Expensive

Vorteile

You can do soooooo many things with this software it is incredible.
Bug tracking is fantastic.

Nachteile

Sometimes it won't load sessions it seems like this happens when you need it most.
Their support isn't the greatest.
They are ridiculously expensive.

Kyle
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 27.11.2023

LOVE this tool, helps me be so much better at my job

I love it, it's been super helpful in troubleshooting with users, finding bugs, finding room for improvement with our product...etc. I Love the weekly reports and all the benefits that this tool has brought me as a product manager.

Vorteile

I love the ability to go in and find specific user sessions on different products I'm working on and watch exactly what the users went and clicked, where they got stuck....etc. I also love seeing the dead clicks and the rage clicks...etc.

Nachteile

The difficulty in trying to find the specific sessions I'm looking for, would love some AI integration where I could just say what i'm looking for and have AI find me sessions rather than having to build out a logic tree to filter into what i'm looking for.

Angel
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 28.6.2023

Awesome tool for Exploring the Potential of User Experience Analytics

FullStory is a fantastic tool for analyzing user interactions with websites and apps. It is a crucial tool for enhancing user experiences because to its powerful capabilities, user-friendly interface, and efficient analytics. To any company or group looking to improve their online presence and please their users, I heartily recommend FullStory.

Vorteile

The extensive session replay functionality of FullStory is one of its most notable features. Real-time user interaction analysis enabled us to comprehend the user's path, pain points, and places for improvement. This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature!

Nachteile

None so far. Enjoying the software so much!

Verifizierter Rezensent
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 7.7.2021

FullStory is the leader in session replay on the web

FullStory is a central part of the analytics story. Sessions generally "just work" and provide a ton of data outside the box. If you can't answer questions using the default data, custom events and attributes let you quickly dig into more complex questions and tag the sessions with the important information required to get your dashboard assembled. Setup is easy, though the first sessions may take some time to come in.

Vorteile

The session replay is the most visible and most polished part of the product, but the real power is in the real-time analytics. Data is available for search within a few minutes of a visit, often sooner.

Nachteile

The initial setup may sometimes take a bit of time to get going. You need to be patient for the first couple of minutes while your first sessions appear, but after that the product is very smooth.

Kristen
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 11.7.2021

FullStory is a must have if you have a website. It’s the best for web behavior monitoring!

Everything has been top quality and fun for me to use! A great overall experience!

Vorteile

I really love that they offer a free plan! The free plan give me all the functionality that I need! And as our company grows we can upgrade to get even more features! The website recordings are my very favorite feature and I’m always checking and watching to see what can be improved. It’s a really great app and it doesn’t slow my site down. That’s a huge plus! It’s a really great website tool!

Nachteile

I love everything! It’s one of my favorite apps and I think I might be addicted to the insights and recordings it give me.

Verifizierter Rezensent
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 15.9.2019

Fullstory- a complete story of what your customers are doing onsite

Help a lot in determining the specific market segmentation behavior, which helped us decide what our market was missing. Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Vorteile

Like the overall product where you could see what the users where doing onsite where it be rage clicks, missed content, and where the user came from. You can also customize metrics to your preference, thus upon logging in you can head direct to that group of chosen metrics to see the overall performance or status each day. Lots of metrics and variable to choose and monitor, which helps in making decisions. Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

Nachteile

It was pretty complete, not much to dislike. Although having slow internet would make viewing the video replays a bit slow to upload and watch one by one.

Verifizierter Rezensent
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.12.2018

FullStory allows me a window into the unknown. A must have for research!

I would recommend FullStory to anyone who is looking to understand their users and their issues and take them seriously. It offers a window of insight few applications give.

Vorteile

Where to start! FullStory allows me to be able to look into a place and the mind of a user. It allows me to really dig deep without having to ask too many initial probing questions for customer support.

Seriously, being able to look at what someone is doing and how they may be misusing or simply misunderstanding something is a godsend. I am able to understand and help a user that much quicker by getting in their mindset!

Nachteile

The interface leaves a little bit to be desired and does have some quirks but overall this is a minor issue as the software really outshines this small issue.

Verifizierter Rezensent
  • Branche: Geschäftsbedarf & -einrichtung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 1.5.2019

Live Replay of User Sessions - Great for CRO

We use fullstory to troubleshoot user experience issues with our site. It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

Vorteile

The ability to play back video sessions of your users using the site. The filters allow you to select users who rage clicked. It is a very powerful tool when making decisions for CRO and UX.

Nachteile

The paid plan comes with a premium price tag, however the free plan still gives a good level of functionality, especially for smaller sites.

Verifizierter Rezensent
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 25.9.2020

Can't Imagine Not Having It

One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend.

Vorteile

Once my company got FullStory, I couldn't imagine a world without it. How can you *really* tell what your customers are doing? Reviewing at a list of events is just not adequate, and FullStory solves this problem. It's extremely intuitive and flexible. You can change the speed, skip inactivity, leave comments inside the videos, and much more. Plus, they have integration with a variety of analytical platforms, like Heap.

Nachteile

Occasionally, the reconstructed videos of user behavior are misleading. One serious issue is the inability to see iframes, but there's probably nothing anyone can do about that. I've also noticed that dropdowns don't always appear as they should. This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

Verifizierter Rezensent
  • Branche: Öl & Energie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 5.2.2019

Better User Insight Made Easy

This is a great tool that I recommend for every website large or small. It can help you better understand users and identify frictions points that lead to more conversions.

Vorteile

FullStory makes it extremely easy to find specific sessions from Google Analytics, or other analytics platforms.

You can dig through page flows in Google Analytics or you can just watch the users actual interactions to better understand how and why they converted (or didn't)

Nachteile

For whatever reason, the email lookup can spotty. Sometimes I can find someone's email in the search function easily other times, not so much.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
4

4
Bewertet am 8.1.2019

Amazing insights

Vorteile

This tool is wild. I never knew something like this existed. Our software has some problems and we often rely on clients reporting to find little bugs. This tool has revolutionized how we see what they see. Makes it a lot easier for us to prove user error over product error

Nachteile

Getting the product integrated with our site was not an easy goal. Our development team was able to get this integrated and going, but the regular guy off the street would not be able to.

Nikola
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 28.7.2020

Great for understanding user behavior

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble. I recommend it for any SaaS company looking to better understand the behavior of their users.

Vorteile

It lets you view what your customers are doing on your website and how they interact with your product. It's great for learning which features and functions of a website make sense and which ones are poorly designed and confusing users. Really invaluable tool for UX/UI Research, but also for Customer Support, because you can easily see what problems a user had when using your tool, for example if you are a SaaS, and then quickly identify their problem.

Nachteile

Sometimes the software loads slowly, especially if you have a few other apps open at once. It probably takes up a lot of memory from the computer. Also, at times when watching a user's session, it will randomly pause at a point, we then have to refresh the page and start over. Probably related to the app loading slowly and taking up a lot of memory.

Prakhar
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 29.9.2021

Mind blowing product, but a little expensive

I use the free tier and sample data myself to work around the pricing. Would have loved if they gave an option to decide whether to keep a recording or not, so that i can cut down on my number of recordings and still use them.

Vorteile

As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc. Fullstory acts as a catch-all analytics tool for me, where in I can restropectively go and see what impact my changes made. 0 effort needs to be spent on analytics since it is automatically collecting all data required to make a heatmap, session and what-not.

Nachteile

It is very expensive for a bootstrapped startup

In Betracht gezogene Alternativen

Hotjar

Gründe für den Wechsel zu Fullstory

Fullstory had many more features.
Verifizierter Rezensent
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 18.9.2018

The must-have analysis tool

We needed a tool add another feedback channel to our product. This application gives you basically video testing of your product when you want.

Vorteile

It’s just perfect! You can do so many things with this application and the team keeps adding functionalities continuously.
What is different and is the real value added is that you have the events connected to the videos. In this way you don’t need to watch hours of videos, but you can directly go to the interesting point and also filter to show only the interesting videos.

Nachteile

I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
0

4
Bewertet am 9.10.2018

Good software but not intuitive

Vorteile

Fullstory is great for what its made for, gathering data on users coming across your site and watching their interactions with your site. Its very helpful for UX designers to see how users are interacting with their designs.

Nachteile

Its not very intuitive to search. There are many different variables you are able to customize for the search but its not clear how at all to bring up the results you want. It takes practice to figure out what you need to type in to get the search results you want. Also it would be SO helpful if there was a visual indicator on videos you have already watched so you don't waste time rewatching.

Yaniv
Yaniv
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 2.10.2021

Amazing tool for debugging customers' sessions and understanding user-behavior

It lets us help our users in the highest level of investigation and debugging capabilities in case of problems

Vorteile

The tool records everything the user does, allowing us (R&D & Support teams) to investigate the users' sessions in case of reported problems, including "playing the session" while seeing the browser's dev-tools data changes during the session.

Nachteile

Not really a disadvantage, but the tool is so rich of capabilities, that it takes a bit of time to learn how to utilize all of them to the best

Ganesh
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

5
Bewertet am 3.4.2019

Capture user feedback and perspective of a product

Helps understand the user behavior and steps on the product, by analyzing activities performed by users across the globe.

Easier integration to cloud based solutions and manage subscriptions

Can be used with specific flows in product.

Vorteile

Ease of access
Storage options
understand user behavior and steps to replicate a problem scenario
avoid multiple screen capture techniques as video is captured by the full story integration
search feature based on timestamp and region

Nachteile

storage needs to be cleared based on subscription
at times new screen recordings cannot be recorded when storage is full

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
2
Kundenbetreuung
0

5
Bewertet am 30.12.2018

The Fullstory - Super indepth view of customer data and actions

Vorteile

The ability to find customer actions by searching with various filters and specific parameters. As a support agent, I'm constantly figuring out how my customers encountered problems and bugs, fullstory helps bring that to life by showcasing those actions through their tremendous search.

Nachteile

Getting help to use the product better is hard. There is a lot you can do and it's not necessarily aimed for support agents like me. More simple guides and maybe tutorials would really go a long way.

Paco
Paco
  • Branche: Personalwesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 1.2.2019

Crazy helpful

Overall though this has been extremely helpful in fixing bugs, and improving the design of our web app.

Vorteile

Fullstory is amazing. I can go in and see everything I need to know about our web app. I work with a team of developers and as a designer, I can pin point exactly where the issues are and more credibly give recommendations.

Nachteile

The filtering system is super cool. It lets me see exactly what I want to see, but sometimes it can be a bit confusing. It will take some time to get used to.

Uroš
Uroš
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 31.7.2019

Great for qualitative behavior analysis, not so much for quantitative

Vorteile

It is pretty powerful to have such a deep insight into what exactly your users are doing while using your product. You can actually see the user frustration in action at some painful parts of your user flow.

Nachteile

Sometimes it takes a lot of step-by-step work to extract the insights from FullStory, because you mostly have to go through all the recordings by hand. It really craves more powerful quantitative reporting. If it had that, it would be a perfect tool.

Verifizierter Rezensent
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.12.2018

Nice to have

It's a good tool, since it can be a bit expensive we only turn it on when it is absolutely necessary and a customer is running into a problem that we can't understand through screenshares.

Vorteile

The ability to see exactly what the customer is seeing, despite browser differences or hardware.

Nachteile

It's a bit expensive, but the expense makes sense.

Jonathan
Jonathan
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.7.2018

Extremely effective way to dive into issues with your product and fix what is broken

QA teams, Product Teams, Research Teams, Customer Support Teams - everyone!

Vorteile

Super easy to use and get started! I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.

Nachteile

Right now there seems to be an issue on on side with how we coded our software so we cant use the click maps feature to the best of our advantage, but it is being looked at and hopefully we'll get it working properly.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 9.8.2019

Invaluable tool

This product is fantastic for breaking down how your user interface is faring among your users. It shows some statistics that other analytics do not. I've used it on my last several projects and it has been phenomenal.

Vorteile

I love that fullstory shows interesting stats like rage clicks, showing in an easy to view list what kind of device each user is loading the page on, and what site they were referred here by.

Nachteile

I honestly have yet to find anything to dislike about this product.

Yoav
Yoav
  • Branche: Internet
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
2
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 17.5.2020

Really really great product, but overpriced.

Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.

Vorteile

Search is amazing, also the video quality is great.

Nachteile

It takes a few seconds to load the video, so I miss the action I was trying to look at.

Natasha
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 25.7.2019

Best software ever!

Amazing! I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues

Vorteile

Allows me to investigate bugs and user error super quickly within a fun to use interface

Nachteile

sometimes I cannot find old footage, i do not know if the footage is saved forever?

Verifizierter Rezensent
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 12.4.2019

One of a Kind

Vorteile

It provides insight into traffic and user behavior unlike any product I've seen before. My favorite feature is being able to search and segment sessions based on clicks and sequences of events.

Nachteile

The limited window of time that sessions are available for review, and it is quite expensive.

MANAS
  • Branche: Einzelhandel
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
3

4
Bewertet am 19.12.2020

Tracking the user session of your web product, to further analyse on the data collected

FullStory has been a great tool that helps in collecting the user session data on our web product, it has been a great experience with the tool

Vorteile

Fullstory tracks the user sessions and useful datas such as time duration place of use and many useful infos, these data that it collects can be customised , they have a clear documentations which helps in setting up and integration, fullstory has server that holds these datas and offers some analysis on them , and they also have some use-full api's from integration , such as data extraction and data retrieval

Nachteile

it could have offered more analytical front and custom analyses scope like tableau, and the data storage is for a short period i think 12 months, if you have to retain the data then you have to extract it and store it in some place else

Aaron
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 11.4.2018

Fabulous product for keeping track of what your users are doing and improving your UI/UX

Vorteile

Love the live view that lets us track users behaviour immediately after we release a new product or version.

Nachteile

It can be overwhelming the number of sessions and being able to sort through the chaos at times but all in all its a great piece of software.

Catherine
Catherine
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 24.7.2018

We use FullStory to get an idea of our users experiences on our website.

Gives my company the ability to see what the users experience is like.

Vorteile

FullStory allows us to look for errors and hiccups on our website and web forms. It allows us to dig deeper into user's experiences on different web browsers and devices

Nachteile

Overall it's a great product. I haven't run into any issues with it yet. I like how it helps us and it is very easy to use.

Dennis
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
3
Bedienkomfort
4
Kundenbetreuung
0

4
Bewertet am 25.7.2019

Fullstory is wonderful

It's great, very insightful tool. I would recommend using it, though it can be quite slow at times.

Vorteile

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

Nachteile

Fullstory can be a bit slow or 'laggy'. It takes a bit to start capturing live sessions, and there is a considerable delay with go live.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
3

5
Bewertet am 29.7.2019

Must have for product iteration!

Vorteile

Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help

Nachteile

I'd like the integrations to clubhouse to be a little more out of the box but thats only a small thing

Yocheved
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 28.11.2018

Great customer insight and support

FullStory has transformed the way our dev team handles website issues. We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

Vorteile

You can view almost anything about your site visitors using this tool. It allows you to view their sessions, view heatmaps and clickmaps, and analyze funnels. It's particularly helpful when a customer calls in with an issue and we can look up their session and see them experiencing the issue instead of trying to recreate it.

Nachteile

I wish there was a way to see what actions most people took after viewing a specific page via their funnel tool. For example, instead of having to input each page in the funnel you are looking at, it would be nice to put a page in and then see which pages most people tend to visit after that initial page.

Verifizierter Rezensent
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
0

5
Bewertet am 29.7.2019

Event tracking tool with effective user management

Vorteile

Great way to see how users are interacting with different page aspects and learn to understand user focus/behaviors in a systematic way.

Nachteile

Can be hard to initially implement or help people understand the justification for tool implementation.

Lisa
Lisa
  • Branche: Telekommunikation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
0

4
Bewertet am 14.1.2019

Truly Understand How Users Are Interacting With Your Site - You Might Be Surprised!

Great product. We use it to compliment Google Analytics as although we track data such as scroll depth, and menu clicks, it's great to be able to segment in full story to see how users interact with a particular landing page, or if conversion rate is low and users aren't scrolling down the page, what they are doing instead.

Vorteile

Easy to set up (Just add the tag to your GTM) and the videos start accumulating. Easy to filter, easy to watch and is a great addition to the data you get from google analytics.

Nachteile

Would be great if you could somehow turn the video's and user patterns into data so it would be easier to roll-up and make decisions with.

Samuel
Samuel
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 16.11.2017

New Users To Full Story But See The Immediate Benefit

We have the ability to successfully track website visitors and watch videos on their journey across our site.

Vorteile

We are fairly new to Full Story but have seen an immediate benefit being able to watch videos on how our users interact with our website. The platform also is easy to navigate and makes it easy to build reports and segment specific data as needed.

Nachteile

Full Story offers a lot of benefit to our business, but could be even more effective with an additional function that would allow us to monitor who these visitors are and provide contact information associated with them.

Nicole
  • Branche: Konsumgüter
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
5
Bedienkomfort
5
Kundenbetreuung
5

5
Bewertet am 3.12.2019

Get the Full Story on your Users

They have been very nice and helpful to work with, from implementation to troubleshooting and determining a plan that might work for my company. It provided unique insights and revealed places where we could optimize in our usability and design of the product.

Vorteile

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits. It breaks down device usage, what browser they were on, clicks, error clicks, page load times, and more. It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Nachteile

What I like least is how expensive it is. It is very useful and robust software, but pretty expensive if you get a lot of users visiting your site per month. It also charges by session, not unique users, so if someone comes back again after 30 mins, it counts as another session.

Verifizierter Rezensent
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
3
Funktionalität
4
Bedienkomfort
3
Kundenbetreuung
4

4
Bewertet am 12.11.2019

Has everything you need, but there are similar alternatives out there at a fraction of the cost

Full Story really helped us discover a lot of bugs in our application that would usually go unnoticed. It also gave us a better idea of the features our users would use more often and the parts that they didn't like. If I remember correctly, setting it up was a little difficult in our environment because of our stack.

Vorteile

This tool allows you to uncover data points in the UI of your application that wouldn't be possible with other tools and allows you to replay the user's actual behavior which is very useful in our work environment as we work on a legacy system that doesn't allow test driven development. So it just knocked down two birds with one stone.

Nachteile

The price. This is the priciest among similar software I encountered in it's category. Sure I found a lot of other features but for the price point and its USP; I found something at a quarter of it's asking price that matched our needs.

Clayton
Clayton
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
0
Funktionalität
4
Bedienkomfort
5
Kundenbetreuung
4

3
Bewertet am 6.12.2017

Allows you to track workflow and usage of your users

Vorteile

It's great when you want to reproduce bugs or issues a customer/user is having problems with. We are able to see the exact steps a user takes when something happens.

Nachteile

Sometimes, certain user sessions are unavailable. We don't rely too heavily on the product simply because we can't be sure it's capturing everything.

Alberto
  • Branche: Telekommunikation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
4
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 8.1.2019

Great way to backtrack a customer journey

Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...)

Vorteile

Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory is relly well thought out, it seems to already have everything we ever think of, and in the right place.

Nachteile

Still trying to figure out what may be the flaws in Fullstory. Video playback could be smoother sometimes.

Blair
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
4
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
0

5
Bewertet am 18.5.2022

Great tool for seeing how people use your site

Vorteile

The Session Replay feature is fantastic.

Nachteile

It's a little difficult to get used to searching and filtering.

Mike
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung
Preis-Leistungs-Verhältnis
5
Funktionalität
5
Bedienkomfort
4
Kundenbetreuung
4

5
Bewertet am 10.8.2019

It's like spying... but friendlier

It's one of those apps that you don't know how you lived without. As a company, we use it daily to understand our customers in ways they often can't explain to us.

Vorteile

To put it simply, you get to see the full story. Like any software company we sometimes get confused or frustrated customers. With Fullstory we can actually see what get's them frustrated and why, which allows us to create better UI.

Nachteile

Some features are not intuitive at first especially within the settings/configuration pages, but once you get going it makes sense.

66 Bewertungen

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