KOOKOO


KOOKOO Logo

 

12 Bewertungen (4/5)
 

KOOKOO CloudAgent is a cloud contact center solution that works both standalone or blended with your existing trunk/legacy solution. Advanced tools enable intelligent call routing, inbound lead management, abandoned call management, and outbound dialing.

KOOKOO’s open platform blends into any existing business application you may have. This includes your CRM/ticketing/database integrations (ready integrations with Zoho, Salesforce, Zendesk, Freshdesk, Sugar CRM) or your booking/reservation/workforce management software. Shopify, Social Media integrations, Text Messaging plugins, and Email plugins are available to provide a seamless omnichannel experience.

KOOKOO offers features like call conferencing, skill hunting, campaign management, automatic call distribution, power dialers, outbound IVR, abandoned call alerts, live call monitoring, and over 70+ reports. It offers advanced IVR options including conversational IVR and DIY Drag and Drop IVR Creators.

KOOKOO CloudAgent is an Ozonetel product. Ozonetel is a CCaaS company that also offers AI for contact center applications with Voice bots, Speech Analytics and 360Degree AI Integration across the customer journey.

 

KOOKOO - CRM Integration
 
  • KOOKOO - CRM Integration
    CRM Integration
  • KOOKOO - Agent Dashboard
    Agent Dashboard
  • KOOKOO - Dialer Data
    Dialer Data
  • KOOKOO - IVR Designer
    IVR Designer
  • KOOKOO - Team Dashboard
    Team Dashboard
  • KOOKOO - Realtime Monitoring
    Realtime Monitoring
Unterstützte Betriebssysteme:
Windows 7, Windows Vista, Windows XP, Mac OS, Webbrowser (OS-agnostisch), Windows 2000, Window 8, Windows 10

12 Bewertungen über KOOKOO

 

Sujatha C. Branche: Möbel Anzahl der Mitarbeiter:  501-1.000 Mitarbeiter Mitarbeiteranzahl:  501-1.000 Mitarbeiter

9.8.2019

9.8.2019

Quelle der Bewertung

Best tool that I have used so for!

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It has helped me to reduce the inflow of calls, as we were able to optimize IVR and have the information available in there.

Vorteile

The team is very flexible & customizing options are the key highlight of the product.
Their CS team is always available to support and follow up till closure if any issue is raised. As a Manager, I am able to track the buddies real-time status, live barge calls and give immediate feedback, de-escalate issues, scheduling reports and do on.....

Nachteile

Too many reports to be limited can restrict reportings based on the client's needs.

Vikram V. Branche: Verbraucherdienste Anzahl der Mitarbeiter:  201-500 Mitarbeiter Mitarbeiteranzahl:  201-500 Mitarbeiter

27.6.2019

27.6.2019

Quelle der Bewertung

Always Dependable

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Quite reliable. I have not had good reasons look for other providers

Vorteile

Simple to use - User friendly
Have frequently usable report templates capturing details
Customer support

Nachteile

Have been using this for years now.
Occasional network interference which are pointed at telco
Though email notifications are sent - it would be good if the dashboard displays notification
Need to refresh page frequently to get updated data. As we multi task, the screen goes to the background and visiting after few minutes would need a relogin ( a simpe fix can make a difference)

Girish N. Branche: Finanzdienstleistungen Anzahl der Mitarbeiter:  51-200 Mitarbeiter Mitarbeiteranzahl:  51-200 Mitarbeiter

24.6.2019

24.6.2019

Quelle der Bewertung

My Review

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Funktionalität

 

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to have in house call center operation with the help of Ozonetel we were able to achieve the same as there was no investment with respect to telephony hardware like dialers ivr call recorder.

Vorteile

easy to use simple and not complex for end users for login and start using
No worries on telephony hardware upgrades & Manageability
easy to configure and start the operations.

Nachteile

more features with respect managing your own IVR or customize interface can be given to end user.
call flow interface can be offered to customers to manage on their own.
third party dependency where ever need to build strong service level agreement.

Kishore K. Branche: Einzelhandel Anzahl der Mitarbeiter:  1.001-5.000 Mitarbeiter Mitarbeiteranzahl:  1.001-5.000 Mitarbeiter

25.6.2019

25.6.2019

Quelle der Bewertung

User review

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We do call our customers to resolve their issues in related to the order which we deliver to their doorsteps, apart from that we do also communicate with our internal teams to know the status of escalated issues and follow up issue.

Vorteile

Look and feel of the S/W is good and very handy to use the available features.

Nachteile

It looks the same as Kapture, except provided with the call option at the header.

Abhishek Y. Branche: Gastgewerbe Anzahl der Mitarbeiter:  501-1.000 Mitarbeiter Mitarbeiteranzahl:  501-1.000 Mitarbeiter

18.7.2019

18.7.2019

Quelle der Bewertung

Voice of Experience

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Funktionalität

 

Produktqualität

 

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Que management makes the job real easy for TLs.
IVR call handling helps to acquire good , AOHs, Reports allows to enhance guest experience by assessing the calls connecting ratio, AHT, Breaks, Login etc.

Vorteile

The IVR, Integration, Reports, affordability and Support.

Nachteile

The new version has everything covered. Nothing to dislike.