Salsify

Vorteile

There are a number of contenders for Salsify's greatest pro. Among them would be the ability to create channels which massively simplifies the process of syndicating content to different websites and internal systems. In addition the ability to create very granular properties to allow an agile content management system with excellent faceted search to ensure clean high levels of data cleanliness. These form the backbone of an indispensable product management system. However, the fairly recent addition of the computed fields has allowed a more central management of the content rules for various channels.

Vorteile

Of all of the Product Information Management options, Salsify checked all of the boxes.
We have the ability to Bulk update products and their properties in a couple of ways.
We are able to organize our products however we want.
The calculated properties are critical to our workflow and are easy to build/use.
The import and export features are fantastic.

Nachteile

You will be using the import/export features more often than the salsify editors.
It takes 3-4 clicks and 2-3 page loads to edit a product's information. Or an entire export-edit-import process.
The GUI looks outdated, is slow to navigate, and, in some places, not intuitive.
The Rich Text editors lack basic text editing.
The support team is slow, usually taking 2-3 days to respond.
The onboarding process is a tedious process that is full of meetings and bureaucratic nonsense.
Salsify requires a third-party consulting firm to be your onboarding partner and it's not included in the already hefty price tag. (attempting to add another $16k in our case).

In Betracht gezogene Alternativen

Gründe für den Wechsel zu Salsify

Vorteile

The software has good potential and covers the PIM use case, with an off-the-shelves approach

Nachteile

The vendor has a very bad level of service, it takes months to even have a conversation and get a quote. The setup, followed by them, was wrong but they didn't take responsibility and we had to do it all over again at our expense. Each new very small intervention has very high costs and unpredictable execution times, which has created considerable difficulties at the business level.Furthermore, the DAM-related features are really scarce.

Vorteile

The best part of this is that we can easily submit products or export product import sheets to send to customers. This makes ease of uploading new and updating existing products much easier.

Nachteile

Not all connections are direct API, meaning we have to export the uploads and send them directly to customers. If there were more direct connections, it'd make adding new products much easier.

Vorteile

Salsify is a great platform that checks all of the boxes one needs in a PIM/DAM. It is incredibly easy to use and customize.

Nachteile

The catalog was a bit lacking in terms of its features in not being able to have digital assets in a catalog that are not linked to a product.

Vorteile

I have used many different content syndication tools in the past, and Salsify blows all of them out of the water. They work with all of the top retailers and really engage with their customers to develop features that are on the cutting edge of ecommerce.

Nachteile

Some features that were built in the past haven't been updated, as their focus has shifted. A lot of things require contacting customer support, which is a good thing for some but as a power user I would like to handle as much as I can by myself.

Vorteile

Asset management is super easy and very user friendly; more than other platforms in that area. Tip: evaluate using Salsify as main data asset management rather than aggregator and syndication platform only.

Nachteile

Channel integration at source depends obviously in your data sources. Could be as complex as many data sources to consolidate.

In Betracht gezogene Alternativen

Vorteile

Working in and out of Excel is a convenient way to get a lot of work done quickly. Formulas are proving more and more useful.

Nachteile

Some of the UI elements lack polish. Occasionally, the screen will reload to a blank. Difficult to replicate but happens from time to time (perhaps while under heavy load?)

Imports could use some bulk mapping/checkbox options (like being able to edit in the summary view instead of clicking on each column individually). This is especially useful for large templates with many columns of data.

Formulas sometimes work and sometimes don't. For example, PATH_NAME and PATH_ID do not work in In-App computed properties. This wasn't made clear in documentation, only in discussion with Support.

Vorteile

-Digital Catalogs are an excellent tool, very efficient for using w/ multiple clients

-Image manipulation on demand is awesome

-All images & data loaded into one place is great for us

-Excellent UI

-Support is timely and useful

Nachteile

Just a bit of a learning curve for some people. I think if our team wasn't so tech-savvy we would have run into more issues. Once you get used to it though, it's all good.

Price might be high if you aren't fully utilizing the services. Make sure it's worth it for your business before you take the plunge. For us, it's worth it, but we make the most out of what we pay for.

Vorteile

I use Salsify to upload/update/maintain our Ebags set up. The best feature in my opinion is the Analyze Readiness option, from here I can pin point any missing data and make updates.

Nachteile

Don't have any cons, Salsify works like a charm for us!

Vorteile

The ablity to bulk import items and link to our own identification numbers is nice.

Nachteile

The instructions for how to use the program aren't super easy to understand. You really need someone to show you how to use it first.

Vorteile

The ability to resize/rename images on the fly has been a useful tool, as we previously maintained a folder for each customer's images that were specifically sized and named for them. Now, we just set up some rules for each customer's naming conventions, and the files are named as we go.

Customer service will take care of the things that are not very self-service friendly.

Digital catalogs provide a quick and easy way to share new products with select groups of people.

Once you get the hang of it, importing and exporting a lot of information is very quick and easy. Data is easily accessible.

Nachteile

Number of users is very limiting, and adding seats very expensive.

Salsify significantly underestimates the amount of storage needed for images and other digital assets and wants to limit the number attached to products. When we signed up, we asked if there was a limit on digital assets and were told there was no "practical limit," and they would let us know if we had too many. At contract renewal, they wanted to significantly reduce the available number.

Cost. Salsify is expensive.

Not responsive design for phones. Although I would never recommend the phone as your primary access point for Salsify, it is nice to be able to quickly look products up in a pinch. With the available screen real estate on the iPhone 6+, I expect to be able to do that, but the menus don't work and everything is squished. Difficult to squeeze it in, and not successfully executed yet.

Overall, searching for items within the search box is slow. If you type a part number quickly, the site lags, and cannot find the item. I usually edit the URL in the address bar to go directly to the page I'm looking for.

Vorteile

I like the fact that we can load all the information and photos into one place. Salsify works well and suppport is available.

Nachteile

I would like more "hands on training" to learn how to get our products onboarded more quickly and efficiently so we can actually utilize the site as it should be. We experience a lot of training which was the trainer doing the process and us trying to follow along; as we all know most of us learn by doing and I think a lot has been lost due to this.

Vorteile

I like how it organizes my inventory and makes it highly searchable, and therefore much more easily accessed as I need it.

Nachteile

Occasionally slow moving and some lists make it difficult to move from one product to the next with ease.

Vorteile

The product is very easy to use. It's very easy to customize. It helped our organization centralize all of our product information and then take all of that information seamlessly to market

Nachteile

The product has a ton of untapped potential. Although the support is fantastic (the best of any our organization has worked with to date) there is still some functionality that holds us back from manipulating certain features ourselves, to which we need to contact support to help us out with. The good news is, Salsify is always making updates to their cloud-based software and these issues should be gone relatively soon!

Vorteile

Salsify's ability to provide a comprehensive solution that manages our expansive content management volume, with multiple vendors, is impressive. Great customer support for training and onboarding which allowed us to get up and running quickly.

Nachteile

There is not much to complain about with Salisfy. It does take a bit to get acclimated but that is to be expected.

Vorteile

The software is agile and easy to use. It's extremely easy to connect API's to nearly any format or system. It is also very easy to build exports into retailer templates or any other type of template necessary. Any time I have a request for an update or change to the platform or need help, I receive help very quickly and implementations are put on their roadmap.

Nachteile

No true cons to the system per se, however it would be nice if they had a suggested set of fields to fill.

Vorteile

this is great for categorizing/classifying many products to allow easy access to information. easy search feature, great for adding images and excess information in on location.

Nachteile

exporting information in a clear and aesthetically pleasing way to create marketing documents is not always great. formatting is often not correct if you have too much text. We use salsify to hold all our product information and want it to be easily accessible for sales teams to grab documents without having to make updates, but that has not always worked out for us.

Vorteile

The limitless options in content management from importing data to exporting to different channels.

Nachteile

Probably the cost of the platform, even being superior to other competitors, could be a constraint for acquiring the solution.

In Betracht gezogene Alternativen

Vorteile

Archiving and the ability to make it easier to create ads at a fast pace

Nachteile

Sometimes there are glitches when typing into generated fields, though this may not be entirely the software to glame. I do believe more upgrades could be made to the ease of use of the site as well as a proper app :)

Vorteile

Ease of use. Salsify's portal is setup to be easily navigated around as well as syndicate with our retailers.

Nachteile

Missing analytics behind what retailers have all of the available content on their websites.

Vorteile

I love how easy it is to work with, I can mass upload which saves a lot of time! I love the ready and Incomplete check, it tells you exactly what's missing.

Nachteile

The only con I see is, once the retailer accepts the changes/edits, the information within Salsify is not updated.

Vorteile

The usability of the software and the UI.

Nachteile

Writing formulas for the Channels and Readiness Reports & Templates

Vorteile

Salsify has been a wonderfully flexible PIM to support item images, data, and supporting material. It has allowed us to populate multiple different systems efficiently as well as create tailored customer specific views.

Nachteile

It would be helpful to have more options for data export with use in other systems such as XML. Currently .csv, Excel and JSon.

Vorteile

It's incredibly visual, simple to learn and quick to work with.

Nachteile

Some features aren't user friendly to people from outside of the content management field. Sometimes there are bugs when moving between products or trying to get simpler lists of updates that are needed.

Vorteile

Easy to use. Rarely experiences technical issues. Great contacts when you need help!

Nachteile

There are definitely some things that could be better/more like the criminality of other websites.

Vorteile

Catalogs, Channles

Nachteile

No permalinks to use for revisions on spec sheets for our website.

Vorteile

I love how easy Salsify was to use. It made many business processes that could normally be a little difficult much easier and seamless.

Nachteile

The price seemed a little high for what I was getting out of it. Not a huge complaint, though.

Vorteile

In the eCommerce space, there is a lot of duplication of copy imagery across all platforms.
Salsify makes updating really easy.

Nachteile

Setting it up is really difficult and takes a lot of time. I do believe it is worth it in the end though.

Vorteile

All assets (images, copy, dimensions) maintained in one place.
Ability to data sync from the software

Nachteile

No hands on training
Length of time to production

Vorteile

Easy mapping capability.

Nachteile

Pricey compared to other solutions.

Vorteile

Intuitive, flexible and feature rich

Nachteile

None